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LG WM6500HWA.ABWEVUS Owner's Manual

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OWNER'S MANUAL
WASHING MACHINE
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.
ENGLISH
WM5500H*A / WM6500H*A
www.lg.com
MFL71964314
Copyright © 2022-2023 LG Electronics Inc. All Rights Reserved.
Rev.01_101023

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  • Page 1 Scan to see the online manual. OWNER'S MANUAL WASHING MACHINE Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. ENGLISH WM5500H*A / WM6500H*A www.lg.com MFL71964314 Copyright © 2022-2023 LG Electronics Inc. All Rights Reserved. Rev.01_101023...

  • Page 2: Table Of Contents

    Loading the Washer Adding Cleaning Products Control Panel Wash Cycles Cycle Modifiers Options and Extra Functions More Options and Settings 36 SMART FUNCTIONS Using LG ThinQ Application Smart Diagnosis Function 40 MAINTENANCE Regular Cleaning Periodic Maintenance Care in Cold Climates 46 TROUBLESHOOTING...

  • Page 3: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE Safety Messages Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.
  • Page 4 • Use this appliance only for its intended purpose. • If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in contact with the product and immediately contact an LG Electronics Customer Information Center for instructions before resuming use.
  • Page 5 IMPORTANT SAFETY INSTRUCTIONS • Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. • Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when using laundry products.

  • Page 6: Caution Statements

    IMPORTANT SAFETY INSTRUCTIONS CAUTION STATEMENTS CAUTION • To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following: Installation • Install the product on a firm and level floor. Operation •...

  • Page 7: Product Overview

    • For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction, property damage or bodily injury caused by the use of separately purchased unauthorized components, parts, or non-LG products. Front View...
  • Page 8 PRODUCT OVERVIEW Accessories Optional Accessories (sold separately) Included Accessories † Pedestal Non-skid Pads † Pedestal Washer Hole Caps Stacking Kit Wrench † Check the width of the pedestal before Tie Strap purchasing to make sure that it matches the width of your appliance (27" (70 cm) or 29" (74 Elbow Bracket (for securing drain hose) cm)).

  • Page 9: Installation

    INSTALLATION INSTALLATION Before Installing Installation Overview Please read the following installation instructions first after purchasing this washer or transporting it to another location. Choosing the Proper Location Unpacking and Removing Shipping Material Connecting the Inlet Hoses Connecting the Drain Hose Leveling the Washer Final Installation Check WARNING...

  • Page 10: Choosing The Proper Location

    10 INSTALLATION WARNING • Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel- Do not contact the following parts while the appliance is energized: pump, valve, motor, control board. Tools Needed •...

  • Page 11: Unpacking And Removing Shipping Material

    INSTALLATION Dimensions and Clearances CAUTION • Failure to remove shipping materials can cause Model WM5500H*A WM6500H*A excessive noise and vibration. 1'' (2.5 cm) 27'' (70 cm) Unpacking Shipping Material 1/4'' (0.5 cm) *Some models do not ship with drum support. Lift the washer off the foam base.

  • Page 12: Connecting The Water Inlet Hoses

    • Do not reuse old hoses. Use only new hoses when installing the washer. Old hoses could leak or burst causing flooding and property damage. Contact an LG Customer Information Center for assistance in buying hoses. Install the hole caps.

  • Page 13: Connecting The Drain Hose

    INSTALLATION there is a rubber seal in place in both ends of each hose to prevent leaking. Connecting the Drain Hose Connect the water supply hoses. • Connect the water inlet hoses to the hot Connect the drain hose to either a standpipe or and cold water faucets tightly by hand and laundry tub.

  • Page 14: Leveling The Washer

    14 INSTALLATION inches (10 cm) beyond the end of the elbow bracket, mold or microorganisms could spread to the inside of the washer. 4 " (10 cm) 4 " (10 cm) Insert the end of the drain hose into the standpipe.
  • Page 15 INSTALLATION Tighten the locknuts NOTE • Turn the locknuts counterclockwise and • Before installing the washer, make sure that the tighten them when the washer is level. floor is clean, dry and free of dust, dirt, water and oil so the washer feet cannot slide easily. Feet that move or slide on the floor can contribute to excessive vibration and noise.

  • Page 16: Final Installation Check

    16 INSTALLATION Final Installation Check Load the washer with 6 thick bath towels (approximately 6 pounds). Connecting to the Power Supply Plug the washer into a 120 V, 60 Hz grounded 3- Press the Power button. prong outlet. WARNING Turn the knob and select the Quick Wash •...

  • Page 17: Operation

    OPERATION OPERATION Before Use WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. Operation Overview Sort laundry and load the washer. • Sort laundry by fabric type, soil level, color and load size as needed. Open the door and load items into the washer.

  • Page 18: Sorting Laundry

    18 OPERATION End of cycle. • When the cycle is finished, a melody sounds. Immediately remove the clothing from the washer to reduce wrinkling. • Check around the door seal when removing the load for small items that may be caught in the seal. NOTE •...

  • Page 19: Loading The Washer

    OPERATION outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration. • Remove the stuffing from pillows and cushions before washing the covers. Failure to do so can cause excessive vibration, resulting in damage to the washer, clothes, nearby objects, walls, and floor.

  • Page 20: Adding Cleaning Products

    20 OPERATION • The washer can be fully loaded, but the drum • For proper wash performance, always measure should not be tightly packed with items. The detergent using the measuring device provided door of the washer must close easily. by the detergent manufacturer.
  • Page 21 OPERATION Always use HE (High-Efficiency) detergent with Load the laundry products into the your washer. appropriate compartments. • When using the Pre-wash option, liquid • Follow the manufacturer’s detergent for the main wash needs to be loaded recommendations when adding cleaning in the liquid detergent cup accessory in the main products.
  • Page 22 22 OPERATION Liquid Bleach Compartment This compartment holds liquid bleach, which is dispensed automatically at the proper time during the wash cycle. The dispenser is activated twice to ensure complete dispensing of the bleach. Any liquid remaining in the dispenser at the end of the cycle is water, not bleach.

  • Page 23: Control Panel

    OPERATION Control Panel Control Panel Features Power On/Off Button • Press this button to turn the washer on or off. • Pressing this button during a cycle will cancel that cycle and any load settings will be lost. • The door will unlock after a brief pause. NOTE •...
  • Page 24 24 OPERATION Option and Extra Function Buttons • These buttons allow you to select additional cycle options. Time and Status Display Status Display • The display shows the settings, estimated time remaining, options, and status messages. Door Lock Indicator • This indicator lights up when the cycle starts and the door is locked. •...

  • Page 25: Wash Cycles

    OPERATION Wash Cycles The wash cycles are designed for specific types of wash loads. Select the cycle that best matches the load contents for maximum wash performance and fabric care. See Sorting Laundry section for best results, and follow the fabric care labels on your garments. For a guide to fabric care symbols, see Sorting Laundry section.
  • Page 26 26 OPERATION Cycle Bedding Description Suitable for washing blankets or bulky items which have difficulty absorbing water, such as pillows, blankets, comforters, sheets or pet bedding. • Do not use this cycle to wash a mixed load of bedding and non-bedding items. •...
  • Page 27 OPERATION Cycle Heavy Duty Soil Level Default: Heavy Available: All Cycle Allergiene Description This is a powerful, high-temperature cycle designed specifically to reduce non-living allergens. NOTE • Selecting this cycle automatically incorporates steam into the wash cycle. • Due to the higher energy and temperatures used, this cycle is not recommended for wool, silk, leather, or any other delicate or temperature-sensitive items.
  • Page 28 28 OPERATION Cycle Rinse+Spin Description Select this cycle to rinse and spin a load separately from a regular cycle. • This can be helpful in preventing fresh stains from setting in fabrics. • Change the spin speed by repeatedly pressing the Spin button after selecting the cycle.
  • Page 29 OPERATION Cycle Jeans Description This cycle is designed specifically for jeans. Wash Temp. Default: Cold Available: Hot, Warm, Cold, Tap Cold Spin Speed Default: High Available: Ex. High, High, Medium, Low Soil Level Default: Medium Available: All Cycle Dresses Description Washes lightly soiled cocktail dresses.
  • Page 30 Available: Ex. High, High, Medium, Low Soil Level Default: Heavy Available: All Download Cycles The wash cycle below can be downloaded on the LG ThinQ App. Cycle Overnight Description Reduces washing noise and continues tumbling after the cycle to prevent wrinkles.
  • Page 31 OPERATION TurboWash Cold Cycle Steam Fresh Care Pre-wash Wash Bright Whites Sanitary Rinse+Spin Spin Only Hand/Wool Active Wear Swimwear Kids Wear Jeans † Dresses Color Care † Sweat Stains † Small Load Large Load † X Large Load † Overnight †...

  • Page 32: Cycle Modifiers

    32 OPERATION Cycle Modifiers Temp. Make sure the wash temperature is suitable for the type of load you are washing. About Modifier Buttons • Press the Temp. button repeatedly to select the Each cycle has default settings that are selected wash and rinse temperature combination for the automatically.

  • Page 33: More Options And Settings

    OPERATION More Options and Settings Steam Adding this option to a wash cycle helps provide Press the Options button and turn the knob to superior cleaning performance. Using steam gives select the desired option or setting from the menu. fabrics the cleaning benefits of a very hot wash. Press the (OK) button to select the options or •...
  • Page 34 Change the order of the cycles in the list using Additional Settings > Cycle Optimization on the product or Product Cycle Management in Remote Start the LG ThinQ application. Use a smartphone to control your washer remotely. • For more information, see SMART FUNCTIONS Additional Settings in this manual.
  • Page 35 OPERATION Turn the knob to select or change the setting and press the (OK) button to save the setting. To return to the previous screen, press the Options button again or press the (Previous) button. NOTE • If no action is taken for several minutes after pressing the Options button, the display reverts to the previous screen.

  • Page 36: Smart Functions

    Apple App Store on a smartphone. - This function provides useful information for diagnosing and solving issues with the Run the LG ThinQ application and sign in with appliance based on the pattern of use. your existing account or create an LG account •...
  • Page 37 Internet service provider or refer to your wireless router manual. Using Remote Start • LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, Put the laundry in the drum. Add detergent to or errors caused by network connection.
  • Page 38 38 SMART FUNCTIONS (2) This device must accept any interference NOTE received, including interference that may cause undesired operation. • Only one downloaded cycle can be stored on the appliance at a time. Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

  • Page 39: Smart Diagnosis Tm Function

    LG ThinQ application. • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application.

  • Page 40: Maintenance

    40 MAINTENANCE MAINTENANCE • Wipe with a damp cloth. WARNING • Do not touch the surface or the display with • To reduce the risk of fire, electric shock, or injury sharp objects. to persons, read this entire owner’s manual, including the SAFETY INSTRUCTIONS, before operating this appliance.
  • Page 41 MAINTENANCE Cleaning the Dispenser Drawer • Do not exceed the maximum fill line when adding bleach or powdered cleaners. Leaving detergent in the detergent dispenser Powdered cleaners may remain in the drum drawer for an extended period or using the after cleaning.
  • Page 42 42 MAINTENANCE could cause a valve to open continuously, resulting in flooding and/or property damage. CAUTION • Do not use the washer without the inlet filters. Doing so will cause leaks and malfunction. • If you use the washer in an area with hard water, the inlet filter may clog due to lime buildup and require more frequent cleaning.
  • Page 43 MAINTENANCE Remove the pump filter. NOTE • Twist the pump filter counterclockwise to • A Water supply error message appears on the remove. display when the water pressure is low or an inlet filter is clogged with dirt. Clean the inlet filter.

  • Page 44: Care In Cold Climates

    44 MAINTENANCE Press the Start/Pause button to start the NOTE drain pump for 1 minute. • A Drainage message appears on the display • This will expel some of the antifreeze, when the drain pump filter is clogged with dirt. leaving enough to protect the washer from Clean the drain pump filter.
  • Page 45 MAINTENANCE Turn on the faucets. Press the Power button to turn on the washer. Turn the knob to select Spin Only cycle for draining and spinning. Press the Start/Pause button. When the Drain Hose Is Frozen Pour hot water in the washer drum and close the door.

  • Page 46: Troubleshooting

    46 TROUBLESHOOTING TROUBLESHOOTING Before Calling for Service The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the washer does not function properly or does not function at all, check the following before you call for service.
  • Page 47 TROUBLESHOOTING Problem Possible Cause & Solution Water supply Water supply pressure to faucet or house is too low. • Check another faucet in the house to make sure that household water pressure is adequate and flow is not restricted. • Disconnect the water inlet hoses from the washer and run a few gallons of water through the hoses to flush out any dirt.
  • Page 48 48 TROUBLESHOOTING Problem Possible Cause & Solution Too much sudsing detected. Oversudsing • The washer will operate the suds reduction cycle for about 2 hours. Voltage abnormality Abnormal voltage detected. • Unplug the power plug. If error recurs, call for service. Noises Problem Possible Cause &...
  • Page 49 TROUBLESHOOTING Problem Possible Cause & Solution Banging noise when Plumbing in the home moves or flexes when the water valves in the washer shut off. the washer is filling • Water hammer is not caused by a defect in the washer. Install water hammer arrestors with water.
  • Page 50 50 TROUBLESHOOTING Problem Possible Cause & Solution Incomplete or no Detergent compartments clogged from incorrect filling. dispensing of • Make sure that detergent and additives are put into the correct dispenser compartments. detergent • For all detergent types, always make sure that the dispenser drawer is fully closed before the start of the cycle.
  • Page 51 TROUBLESHOOTING Problem Possible Cause & Solution Washer stops for a A motor protection device has been activated to prevent overheating of the motor. few minutes and • This is normal. If the motor protection device is activated, the washer will stop for a few then restarts.
  • Page 52 52 TROUBLESHOOTING Problem Possible Cause & Solution Wrinkling Washer is overloaded. • The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer should close easily. Hot and cold water inlet hoses are reversed. •...
  • Page 53 Move the router closer to the appliance or purchase and install a Wi-Fi repeater. LG ThinQ is asking for a password to connect to the product. • If you are asked to provide a password to connect to the product (not to your home network) during the Wi-Fi setup, enter the last 4 characters of the network name, repeated twice, with no spaces.

  • Page 54: Limited Warranty

    Should your LG Washer (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only when purchased lawfully and used within the United States including U.S.
  • Page 55 Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
  • Page 56 If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
  • Page 57 LIMITED WARRANTY You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty.

  • Page 58: Canada

    ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW. Should your LG Washer ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase.
  • Page 59 (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
  • Page 60 If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein.
  • Page 61 Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
  • Page 62 62 Memo...
  • Page 63 Memo...
  • Page 64 LG Customer Information Center For inquiries or comments, visit www.lg.com or call: U.S.A. 1-800-243-0000 1-888-542-2623 CANADA Register your product Online! www.lg.com...

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