Sony WF-1000XM5 Help Manual page 6

Sound
No sound, no sound from one side
Low sound level
Noise or unusual sound can be heard.
Sound skips frequently.
Low sound quality
The noise canceling effects are not sufficient.
Operation
The headset cannot be operated.
Bluetooth connection
Pairing with a Bluetooth device cannot be done.
Unable to make a Bluetooth connection.
Cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low
during calls.
The LE Audio connection cannot be established.
You cannot switch back to the Classic Audio connection.
Others
Earbud tips are damaged or lost.
An earache occurs.
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
Specifications
Specifications
5-048-298-11(1) Copyright 2023 Sony Corporation
6