Sony WF-1000XM5 Help Manual
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Sony WF-1000XM5 Help Manual

Sony WF-1000XM5 Help Manual

Wireless noise canceling stereo headset
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM5
Model: YY2963
Quick Start Guide
To prevent burning or malfunction due to getting wet
Download the app, and set up the headset
To use all functions and improved performances, update the software of the headset and "Sony | Headphones Connect"
app to the latest version. For details, refer to the following:
https://www.sony.net/elesupport/
Let's start to use
1

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Summary of Contents for Sony WF-1000XM5

  • Page 1 To prevent burning or malfunction due to getting wet Download the app, and set up the headset To use all functions and improved performances, update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/...
  • Page 2 Left : To switch the noise canceling function and Ambient Sound Mode : Quick Access (requires settings with the “Sony | Headphones Connect” app) : Quick Access (requires settings with the “Sony | Headphones Connect” app) ...: To decrease the volume...

  • Page 3: Making Connections

    Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Pairing and connecting with an Android smartphone using LE Audio...

  • Page 4: Making Phone Calls

    Connecting to a paired computer (Mac) Other Bluetooth devices Pairing and connecting with a Bluetooth device Connecting to a paired Bluetooth device Multipoint connection Connecting the headset to 2 devices simultaneously (multipoint connection) Switching audio between multiple devices with “audio switch” Listening to music Listening to music via a Bluetooth connection Listening to music from a device via a Bluetooth connection...

  • Page 5: Troubleshooting

    Using Google Assistant (with voice activation) Using the voice assist function (Siri) Using the apps What you can do with the “Sony | Headphones Connect” app Installing the “Sony | Headphones Connect” app Accessing support information from the “Sony | Headphones Connect” app...
  • Page 6 You cannot switch back to the Classic Audio connection. Others Earbud tips are damaged or lost. An earache occurs. Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings Specifications Specifications 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 7: What You Can Do With The Bluetooth Function

    You can enjoy music wirelessly from a smartphone or music player, etc. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket. Related Topic How to make a wireless connection to Bluetooth devices 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 8 In the factory settings, when the headset is worn in your ears, you will hear the English voice guidance via the headset. By using the “Sony | Headphones Connect” app, you can change the language of the voice guidance, turn on/off the voice guidance, and set the voice guidance volume.

  • Page 9: Checking The Package Contents

    Charging case (1) Documents (1 set) Note Earbud tips are consumables. If the earbud tips are damaged and need replacing, contact your nearest Sony dealer or purchase the EP-NI1010 series , sold separately. May not be supported in some countries or regions.
  • Page 10 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 11 The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
  • Page 12 If the earbud tip is not completely attached, the earbud tip may be removed from the headset and the sound quality, noise canceling effects, and wearability may be impaired. Check that the earbud tip is securely attached. Twist the earbud tip to one side and check that the stem of the earbud tip is completely covering the sound conduit on the headset unit.
  • Page 13 Related Topic Wearing the headset What you can do with the “Sony | Headphones Connect” app Maintenance 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 14: Location And Function Of Parts

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Location and function of parts Headset Touch sensors (left, right) Microphones (left, right) Picks up the sound of your voice (when talking on the phone or in the Speak-to-Chat mode) and noise (when using the noise canceling function/Ambient Sound Mode).
  • Page 15 USB AC adaptor to simultaneously charge both the headset and the charging case. Pairing/reset/initialize button Used when entering pairing mode, resetting or initializing the headset. Contact surface for the Qi charging Related Topic About the indicator Checking the remaining battery charge 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 16: About The Indicator

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 About the indicator You can check various statuses of the headset/charging case by the indicator on the charging case. : Turns on in green / : Turns on in orange / : Turns on in blue / -: Turns off...

  • Page 17: Charging Status

    Charging status While charging the headset units / While charging the charging case (lights up in orange) When the battery is fully charged when charging starts on the headset units/charging case - - - - - (lights up in orange for about 1 minute, and then turns off) When the battery becomes fully charged and charging is complete - - - - - - - (turns off) During charging, when the charging case lid is opened or closed / When the headset units are set into or removed...
  • Page 18 What you can do with the “Sony | Headphones Connect” app How to keep the software up-to-date (for comfortable use of the headset) Resetting the headset Initializing the headset to restore factory settings About the voice guidance 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 19: Wearing The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Wearing the headset Lay the headset units on their sides and remove them from the charging case. The headset turns on automatically. Put the headset units into both ears. Put the headset unit with the...
  • Page 20 The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
  • Page 21 You can also play music, make and receive calls, etc. when only one headset unit is worn in your ear. By using the “Sony | Headphones Connect” app, you can change the setting of automatically pausing and resuming the music playback, or automatically turning off the headset.
  • Page 22 Assigning functions to the touch sensors Depending on the headset unit you are wearing, some functions may not be available in the factory settings. In this case, you can change the function assignments to the touch sensors using the “Sony | Headphones Connect” app. Hint In the factory settings, the music playback function is assigned to the right headset unit.
  • Page 23 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 About the touch sensor Tap the touch sensor for various operations, such as music playback, phone calls, or changing the setting of the noise canceling function. A: Touch sensors (left, right) To operate the touch sensor, tap the center of the touch sensor with the pad of your index finger.
  • Page 24 You can change the function assigned to the touch sensors on the left and right headset units using the “Sony | Headphones Connect” app. For example, you can change the music playback function which is assigned to the touch sensor on the right headset unit at the time of purchase to the touch sensor on the left headset unit.
  • Page 25 For details on the latest specifications of Quick Access, refer to the [Services] tab of the “Sony | Headphones Connect” app. You can also assign the same service to [Double Tap] and [Triple Tap] of Quick Access.
  • Page 26 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Charging The headset and the charging case contain built-in lithium-ion rechargeable batteries. Use the supplied USB Type-C cable to charge the headset before use. Set the headset units into the charging case.

  • Page 27: System Requirements For Battery Charge Using Usb

    This headset is compatible with the wireless chargers that meet the Qi standard. Use a wireless charger that conforms to the Qi standard. Close the charging case lid and place it on the wireless charger with the SONY logo of the charging case facing upward to charge.
  • Page 28 If the problem persists, consult your nearest Sony dealer. If the headset is not used for a long time, the indicator (orange) on the charging case may not immediately light up when charging.
  • Page 29 When charging wirelessly, if there are other devices compatible with wireless charging nearby, move the devices 30 cm (11.81 in.) or more away from the wireless charger. The charging case may not be detected properly and may not be able to charge. Related Topic About the indicator Checking the remaining battery charge 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 30: Available Operating Time

    Max. 11 hours About 1 hour of music playback is possible after 3 minutes charging. If you make the following settings on the “Sony | Headphones Connect” app, the available operating time of the battery becomes shorter than the ones described above.
  • Page 31 Available operating time Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection. Note Usage hours may be different from the time described above depending on the settings for the headset functions and usage conditions.

  • Page 32: Checking The Remaining Battery Charge

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable batteries of the headset and the charging case by the following operations. If the remaining battery charge of the headset becomes low when you put the headset into your ears or while using the headset If a warning beep sounds and the voice guidance says, “Low battery”, charge the headset as soon as possible.
  • Page 33 When using only one headset unit, the remaining battery charge of the headset unit you are using is displayed. You can also check the remaining battery charge of the headset unit and the charging case with the “Sony | Headphones Connect”...

  • Page 34: Turning On The Headset

    The headset units will also turn on when they are set into the charging case and then removed from the charging case. By using the “Sony | Headphones Connect” app, you can change the setting of the headset so that it will not be turned off automatically.

  • Page 35: Turning Off The Headset

    To turn off the power before the headset turns off automatically, set the headset units into the charging case, and close the charging case lid. By using the “Sony | Headphones Connect” app, you can change the setting of the headset so that it will not be turned off automatically.
  • Page 36 When the remaining battery charge of the charging case is not sufficient, the charging of the headset will not start. Charge the charging case. Related Topic Charging Turning on the headset What you can do with the “Sony | Headphones Connect” app 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 37: How To Make A Wireless Connection To Bluetooth Devices

    Connecting to a paired Android smartphone Connecting to a paired iPhone Connecting to a paired computer (Windows 11) Connecting to a paired computer (Windows 10) Connecting to a paired computer (Mac) Connecting to a paired Bluetooth device 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 38 For more details, refer to the “Sony | Headphones Connect” app help guide. https://rd1.sony.net/help/mdr/hpc/h_zz/ Hint To pair a second or subsequent device, the headset can be entered into pairing mode on the “Sony | Headphones Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide. Note The connection with some smartphones and iPhone devices may become unstable when connecting using the “Sony |...

  • Page 39: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 40 With the charging case lid open, press and hold the pairing button on the back of the charging case for about 5 seconds or more. Note The headset does not enter pairing mode with the charging case lid closed. 0:00 The indicator (blue) on the charging case repeatedly flashes twice in a row and the headset goes into pairing mode.
  • Page 41 If they are not connected, see “Connecting to a paired Android smartphone”. If [WF-1000XM5] does not appear on your Android smartphone screen, start the operation again from the beginning of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
  • Page 42 How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 43 “What you can do with the “Sony | Headphones Connect” app”. Install the “Sony | Headphones Connect” app on the Android smartphone, and connect the headset via Bluetooth connection. For details on how to connect via Bluetooth connection, see “Connecting with the “Sony | Headphones Connect”...
  • Page 44 To finish LE Audio Reconnect the headset with the Android smartphone using Classic Audio. Launch the “Sony | Headphones Connect” app and select [LE Audio connection setting for headphones] - [Classic Audio only (conventional connection method)]. If you cannot switch to [Classic Audio only (conventional connection method)] in the “Sony | Headphones Connect” app, initialize the headset.
  • Page 45 For more details, refer to the operating instructions supplied with the Android smartphone. Related Topic What you can do with the “Sony | Headphones Connect” app Connecting with the “Sony | Headphones Connect” app Pairing and connecting with an Android smartphone...

  • Page 46: Connecting To A Paired Android Smartphone

    Check the connection status on the Android smartphone. If it is not connected, proceed to step Display the devices paired with the Android smartphone. Select [Settings] - [Device connection] - [Bluetooth]. Touch the switch to turn on the Bluetooth function. Touch [WF-1000XM5].
  • Page 47 The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When connecting, [WF-1000XM5], [LE_WF-1000XM5], or both may be displayed on the connecting device. When both or [WF- 1000XM5] is displayed, select [WF-1000XM5]; when [LE_WF-1000XM5] is displayed, select [LE_WF-1000XM5].

  • Page 48: Pairing And Connecting With An Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 49 With the charging case lid open, press and hold the pairing button on the back of the charging case for about 5 seconds or more. Note The headset does not enter pairing mode with the charging case lid closed. 0:00 The indicator (blue) on the charging case repeatedly flashes twice in a row and the headset goes into pairing mode.
  • Page 50 “Connecting to a paired iPhone ”. If [WF-1000XM5] does not appear on your iPhone screen, start the operation again from the beginning of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. About the instruction manual video Watch the video to find out how to perform pairing for the first time.
  • Page 51 How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 52: Connecting To A Paired Iphone

    Check the connection status on the iPhone. If it is not connected, proceed to step Display the devices paired with the iPhone. Select [Settings]. Touch [Bluetooth]. Touch the switch to turn on the Bluetooth function. Touch [WF-1000XM5].
  • Page 53 The operation above is an example. For more details, refer to the operating instructions supplied with the iPhone. Note When connecting, [WF-1000XM5], [LE_WF-1000XM5], or both may be displayed on the connecting device. When both or [WF- 1000XM5] is displayed, select [WF-1000XM5]; when [LE_WF-1000XM5] is displayed, select [LE_WF-1000XM5].
  • Page 54 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with a computer (Windows® 11) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 55 notification sound and voice guidance from the headset unit you are wearing. When you pair a second or subsequent device (the headset has pairing information for other devices) Set the headset units into the charging case. Leave the charging case lid open. With the charging case lid open, press and hold the pairing button on the back of the charging case for about 5 seconds or more.
  • Page 56 When you are wearing the headset, you will hear a notification sound from both headset units at the same time, and you will hear a voice guidance say “Pairing”. When you are wearing only one headset unit, you will hear the notification sound and voice guidance from the headset unit you are wearing.
  • Page 57 “Connecting to a paired computer (Windows 11)”. If [WF-1000XM5] does not appear on your computer screen, try again from “To connect without using the Swift Pair function” of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
  • Page 58 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 11) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 59: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 60 When you are wearing the headset, you will hear a notification sound from both headset units at the same time, and you will hear a voice guidance say “Pairing”. When you are wearing only one headset unit, you will hear the notification sound and voice guidance from the headset unit you are wearing.
  • Page 61 The indicator (blue) on the charging case repeatedly flashes twice in a row and the headset goes into pairing mode. You can remove the headset from the charging case after entering pairing mode. When you are wearing the headset, you will hear a notification sound from both headset units at the same time, and you will hear a voice guidance say “Pairing”.
  • Page 62 Click [Bluetooth]. Click [WF-1000XM5].
  • Page 63 “Connecting to a paired computer (Windows 10)”. If [WF-1000XM5] does not appear on your computer screen, try again from “To connect without using the Swift Pair function” of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
  • Page 64 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 10) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 65 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 66 Set the headset units into the charging case. Leave the charging case lid open. With the charging case lid open, press and hold the pairing button on the back of the charging case for about 5 seconds or more. Note The headset does not enter pairing mode with the charging case lid closed.
  • Page 67 If they are not connected, see “Connecting to a paired computer (Mac)”. If [WF-1000XM5] does not appear on your computer screen, start the operation again from the beginning of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 68 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 69 Check the connection status on the computer. If it is not connected, proceed to step Select the headset using the computer. Right-click the speaker icon on the toolbar, then select [Sound settings]. On the [Sound] screen, select [WF-1000XM5] for [Output] and [Input].
  • Page 70 If [WF-1000XM5] is not displayed for [Output] and [Input], proceed to step 3. Click [More sound settings]. On the [Playback] tab on the [Sound] screen, select [WF-1000XM5], right-click it, and select [Connect] from the displayed menu.
  • Page 71 When you wear only one headset unit, you will hear the notification sound from the headset unit you are wearing. On the [Recording] tab, select [WF-1000XM5], right-click it, and select [Connect] from the displayed menu. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer.
  • Page 72 How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows® 11) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Making a video call on your computer 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 73: Connecting To A Paired Computer (Windows 10)

    Check the connection status on the computer. If it is not connected, proceed to step Select the headset using the computer. Right-click the speaker icon on the toolbar, then select [Open Sound settings]. From the [Choose your output device] drop-down menu, select [Headphones (WF-1000XM5 Stereo)].
  • Page 74 If [Headphones (WF-1000XM5 Stereo)] is not displayed on the drop-down menu, proceed to step 3. Click [Sound Control Panel], right-click on the [Playback] tab on the [Sound] screen, and check the [Show Disconnected Devices] checkbox. Select [Connect] from the displayed menu.
  • Page 75 You will hear a notification sound indicating that the connection is established from both headset units at the same time. When you wear only one headset unit, you will hear the notification sound from the headset unit you are wearing. Hint...
  • Page 76 How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Making a video call on your computer 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 77 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Connecting to a paired computer (Mac) Compatible OS macOS (version 11 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 78 Click [WF-1000XM5] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop-up menu. You will hear a notification sound indicating that the connection is established from both headset units at the same time. When you wear only one headset unit, you will hear the notification sound from the headset unit you are wearing.
  • Page 79 Disconnecting Bluetooth connection (after use) Making a video call on your computer 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 80: Pairing And Connecting With A Bluetooth Device

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with a Bluetooth device The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 81 Perform the pairing procedure on the Bluetooth device to search for this headset. [WF-1000XM5] will be displayed on the list of detected devices on the screen of the Bluetooth device. If it is not displayed, start the operation again from the beginning of step Select [WF-1000XM5] displayed on the screen of the Bluetooth device for pairing.
  • Page 82 How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 83: Connecting To A Paired Bluetooth Device

    Note When connecting, [WF-1000XM5], [LE_WF-1000XM5], or both may be displayed on the connecting device. When both or [WF- 1000XM5] is displayed, select [WF-1000XM5]; when [LE_WF-1000XM5] is displayed, select [LE_WF-1000XM5]. If the last connected Bluetooth device is placed near the headset, the headset may automatically connect to the device when you turn on the headset and may not connect to another device.
  • Page 84 Pairing and connecting with a Bluetooth device Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 85 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Connecting the headset to 2 devices simultaneously (multipoint connection) The headset can be simultaneously connected to 2 devices via Bluetooth connections, allowing you to perform the following. Waiting for an incoming call for 2 smartphones You can listen to music played on one smartphone with the headset, wait for an incoming call for both smartphones, and talk if an incoming call arrives.
  • Page 86 If you finish the call on the first device, the ring tone from the second device will be heard via the headset. Related Topic What you can do with the “Sony | Headphones Connect” app How to make a wireless connection to Bluetooth devices...
  • Page 87 To use this function, you need to connect your headset and device via Google Fast Pair. For details on Google Fast Pair, refer to the following URL. https://support.google.com/android/answer/9417604 Note The specifications of “audio switch” are subject to change without notice. 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 88 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Listening to music from a device via a Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via a Bluetooth connection.
  • Page 89 Depending on the Bluetooth device, it may be necessary to adjust the volume or set the audio output setting on the device. The volume can also be adjusted on the “Sony | Headphones Connect” app. The headset volume during a call and during music playback can be independently adjusted. Changing the call volume does not change the volume of music playback and vice versa.

  • Page 90: Controlling The Audio Device (Bluetooth Connection)

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible profile: AVRCP), the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device.
  • Page 91 When you use an iPhone, Siri may be activated by holding your finger to the touch sensor on the right headset unit. 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 92: Disconnecting Bluetooth Connection (After Use)

    The headset turns off. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 93: Conditions Of Use

    Download and use a music streaming service (charged) app that supports 360 Reality Audio on your smartphone or tablet equipped with iOS or Android. By optimizing the sound field and the acoustic feature of headset with the “Sony | Headphones Connect” app, you can enjoy a more realistic sense of reality.
  • Page 94 Ambient Sound Mode may not work properly or a beeping sound (feedback) may occur. If any of this is the case, remove your hand, etc. from the left or right microphone part. A: Microphones (left, right) Related Topic Using the noise canceling function 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 95: Using The Noise Canceling Function

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Using the noise canceling function If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. Lay the headset units on their sides and remove them from the charging case.
  • Page 96 You can also turn on/off the noise canceling function and change the settings of the noise canceling function and Ambient Sound Mode with the “Sony | Headphones Connect” app. You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you tap the left headset unit.

  • Page 97: Listening To Ambient Sound During Music Playback (Ambient Sound Mode)

    “Sony | Headphones Connect” app installed. You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you tap the left headset unit.
  • Page 98 ON or set the noise canceling function and the Ambient Sound Mode to OFF. Related Topic Wearing the headset Using the noise canceling function What you can do with the “Sony | Headphones Connect” app 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 99: Listening To Ambient Sound Quickly (Quick Attention Mode)

    Depending on the size of the earbud tips you use, the Quick Attention Mode may not be fully effective. Choose the size that allows you to hear the least ambient sounds. Related Topic Replacing the earbud tips Wearing the headset 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 100 When both headset units are removed while the wearing detection automatic power off function is enabled When you use the “Sony | Headphones Connect” app, you can change the sensitivity of the automatic audio detection and change the time until the Speak-to-Chat mode ends, in addition to the mode to switch between enabling and disabling. In the factory settings, the time until the mode ends is set to about 15 seconds.
  • Page 101 If this is the case, speech detection may be improved by speaking more slowly or in a louder voice, making sure the headset is in the correct position, turning down any music playing, or setting Speak-to-Chat to “H Sensitivity”. Related Topic What you can do with the “Sony | Headphones Connect” app 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 102 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: Prioritizes the sound quality.

  • Page 103: Supported Codecs

    When you want to play back music with LDAC, set the sound quality mode to “Priority on sound quality” using the “Sony | Headphones Connect” app. In “Priority on stable connection” (factory settings), music cannot be played back with LDAC.
  • Page 104 DSEE Extreme uses AI technology to reproduce the frequency responses of the original sound source lost during compression with high accuracy. You can switch the settings with the “Sony | Headphones Connect” app. Note When DSEE Extreme is set to [Auto], the available operating time is reduced.

  • Page 105: Receiving A Call

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 106 (Sidetone function). If your voice sounds too loud or the sounds in your surroundings are bothering you, turn off [Capture Voice During a Phone Call] on the “Sony | Headphones Connect” app. The volume during calls cannot be adjusted with the headset. Adjust the volume on the connected device or the “Sony | Headphones Connect” app.

  • Page 107: Making A Call

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 108 (Sidetone function). If your voice sounds too loud or the sounds in your surroundings are bothering you, turn off [Capture Voice During a Phone Call] on the “Sony | Headphones Connect” app. The volume during calls cannot be adjusted with the headset. Adjust the volume on the connected device or the “Sony | Headphones Connect” app.

  • Page 109: Functions For A Phone Call

    Receive a call: Tap the touch sensor twice quickly (with an interval of about 0.3 seconds between taps). Reject a call: Hold your finger to the touch sensor for about 2 seconds or more. When [Head Gesture] is enabled on the “Sony | Headphones Connect” app, you can perform the following operations while wearing the headset.
  • Page 110 End a call: Tap the touch sensor twice quickly (with an interval of about 0.3 seconds between taps). Note When [Head Gesture] is enabled on the “Sony | Headphones Connect” app and you are using only one headset unit, the headset may not work properly.
  • Page 111 Making a call 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 112 [Headphones (WF-1000XM5 Stereo)] may not be selectable on the speaker or microphone settings, and only [WF-1000XM5] may be displayed. If this is the case, select [WF- 1000XM5]. As for frequently asked questions and answers, refer to the customer support website.
  • Page 113 Connecting to a paired computer (Windows 11) Connecting to a paired computer (Windows 10) Connecting to a paired computer (Mac) Disconnecting Bluetooth connection (after use) Speaking with someone while wearing the headset (Speak-to-Chat) Customer support websites 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 114 The headset turns off. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 115 Smartphones installed with Android™ 6.0 or later Open the “Sony | Headphones Connect” app, and set the function of the touch sensor as Google Assistant. Google Assistant can be assigned to the headset unit with the touch sensor that has the music playback function assigned.
  • Page 116 On the headset unit to which the music playback function is not assigned, Google Assistant cannot be used. You can change the function assignments to the touch sensors of the left and right headset units using the “Sony | Headphones Connect” app.
  • Page 117 Amazon Alexa can be assigned to the headset unit with the touch sensor that has the music playback function assigned. You can change the function assignments to the touch sensors of the left and right units using the “Sony | Headphones Connect”...
  • Page 118 From [AVAILABLE DEVICES] on the [Select your device] screen, select [WF-1000XM5]. If you cannot find [WF-1000XM5] in [AVAILABLE DEVICES], the headset is not connected to the smartphone via Bluetooth connection. Connect the headset to the smartphone via Bluetooth connection. On the [Set up Alexa on your WF-1000XM5] screen, touch [CONTINUE].
  • Page 119 “What is the weather” “Play music ” If there is no voice, it will be automatically canceled. To set the wake word, enable [Activate Voice Assistant with your Voice] on the “Sony | Headphones Connect” app. Need Amazon or Prime Music subscription.
  • Page 120 On the headset unit to which the music playback function is not assigned, Amazon Alexa cannot be used. You can change the function assignments to the touch sensors of the left and right units using the “Sony | Headphones Connect” app.
  • Page 121 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Using Google Assistant (with voice activation) By using the Google app that comes with the Android smartphone, you can speak to the headset’s microphones to operate the Android smartphone. Set the assist and voice input selection to the Google app.
  • Page 122 (Sidetone function). If your voice sounds too loud or the sounds in your surroundings are bothering you, turn off [Capture Voice During a Phone Call] on the “Sony | Headphones Connect” app. The Google app may not be activated depending on specifications of the smartphone or application version.

  • Page 123: Using The Voice Assist Function (Siri)

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Using the voice assist function (Siri) By using Siri that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. Turn Siri on. On iPhone, select [Settings] - [Siri & Search] to turn [Press Home for Siri] and [Allow Siri When Locked] on.
  • Page 124 In order to make it easier for you to hear your own voice while using the voice assist function, the microphones work to capture ambient sounds (Sidetone function). If your voice sounds too loud or the sounds in your surroundings are bothering you, turn off [Capture Voice During a Phone Call] on the “Sony | Headphones Connect” app. 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 125 WF-1000XM5 What you can do with the “Sony | Headphones Connect” app When you connect the smartphone with the “Sony | Headphones Connect” app installed and the headset via a Bluetooth connection, you can do the following. Update the headset software...
  • Page 126 For details on the “Sony | Headphones Connect” app, refer to the following URL. https://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app differs depending on the audio device. The app specifications and screen design may change without prior notice. Related Topic Installing the “Sony | Headphones Connect”...
  • Page 127 WF-1000XM5 Installing the “Sony | Headphones Connect” app Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details on the “Sony | Headphones Connect” app, refer to the following URL.
  • Page 128 WF-1000XM5 Accessing support information from the “Sony | Headphones Connect” app You can access the latest support information from the “Sony | Headphones Connect” app. Select [Help] on the “Sony | Headphones Connect” app screen. The [Headphones Connect Help] screen appears and support information is displayed.
  • Page 129 WF-1000XM5 How to keep the software up-to-date (for comfortable use of the headset) Install the latest headset software using the “Sony | Headphones Connect” app to enjoy new functions or to resolve a certain number of issues with the headset.
  • Page 130 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 131 Services that can be linked as of June 27, 2023 are listed. For details on the latest services and experiences you can have by linking, refer to the [Services] tab of the “Sony | Headphones Connect” app.
  • Page 132 Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.

  • Page 133: Other Notes

    If water or foreign matter enters the headset, it may result in fire or electric shock. If water or foreign matter enters the headset, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases.
  • Page 134 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 When you have finished using the headset When you have finished using the headset, be sure to set the headset units into the charging case. Close the charging case lid. Note If perspiration or water is left on the charging port, it may impair the ability to charge the headset. Immediately wipe off any perspiration or water on the charging port after use.
  • Page 135 To prevent burning or malfunction due to getting wet When the headset units or charging case gets wet 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 136: Maintenance

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Maintenance Perform regular maintenance by following the procedures below. Remove the earbud tip. Hold the headset unit and twist the earbud tip while rotating it to pull it out. Do not pinch the end of the earbud tip when removing it.
  • Page 137 When the headset cannot be charged, it may help to try thoroughly cleaning the charging ports. Charging ports that needs maintenance Headset B: Charging ports of the headset units (left, right) Charging case C: Charging ports of the charging case (left, right) Note Do not use an air duster, etc.
  • Page 138 Cleaning the holes of the charging case Clean the holes where the earbud tips fit with a cotton swab, etc. E: Holes of the charging case (left, right) Drying the headset After cleaning is complete, leave the headset to dry thoroughly in room temperature. Note When drying the headset, if the IR sensors touch the table, the headset will be considered worn and the rechargeable battery may continue to be consumed.
  • Page 139 Rubbing with paper, using sharp metal objects, nails, adhesive tape, etc., may damage or deform the earbud tips. Do not pull on the polyurethane foam portion of the earbud tip. If it is separated from the earbud tip, it will not function. Do not subject the polyurethane foam portion of the earbud tip to pressure for over long periods of time.
  • Page 140 Related Topic To prevent burning or malfunction due to getting wet When the headset units or charging case gets wet 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 141 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 To prevent burning or malfunction due to getting wet Be sure to clean after use Charging with liquid such as water or sweat or foreign objects such as dust attached to the USB Type-C port of the charging case or charging port of the headset may cause an accident such as burns or serious wounds due to fire, electrocution, heat generation, smoke, or ignition.
  • Page 142 To protect the headset units and charging case from being damaged Carefully note the precautions below to ensure proper use of the headset. Do not splash water forcibly into the sound output parts, air holes, or microphone parts of the headset units. Do not allow the headset to remain wet in a cold environment, as the water may freeze.
  • Page 143 Do not wash pants or shirts with the headset units left in the pockets. If the headset is cracked or deformed, refrain from using the headset near water, or contact your nearest Sony dealer. Related Topic Replacing the earbud tips...
  • Page 144 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 When the headset units or charging case gets wet When the headset gets wet Use a soft dry cloth to wipe off any water that gets on the headset. Remove the earbud tips, turn the sound conduits (sound output tubes) downward, and shake several times to get the water out.
  • Page 145 The water resistant performance of the headset is based on measurements performed by Sony under the conditions described above. Note that malfunctions resulting from water immersion caused by customer misuse are not covered by the warranty.
  • Page 146 Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.
  • Page 147 USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum. “DSEE” and “DSEE Extreme” are trademarks or registered trademarks of Sony Group Corporation or its affiliates. All other trademarks and registered trademarks are trademarks or registered trademarks of their respective holders.

  • Page 148: Customer Support Websites

    Wireless Noise Canceling Stereo Headset WF-1000XM5 Customer support websites For customers in the USA, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 149: What Can I Do To Solve A Problem

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 150 Related Topic Charging Checking the remaining battery charge Turning on the headset Maintenance How to keep the software up-to-date (for comfortable use of the headset) Resetting the headset Initializing the headset to restore factory settings 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 151 Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Headset cannot be charged or charging time is too long. Common Make sure the headset units are stored securely in the supplied charging case. If the headset units are floating in the charging case, the headset units may not be charged.
  • Page 152 Related Topic Charging Replacing the earbud tips Maintenance Resetting the headset Initializing the headset to restore factory settings 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 153 Be sure to close the charging case lid to prevent the battery of the charging case from being consumed. The available battery operating time is shorter when talking on the phone than when listening to music. Related Topic Charging Available operating time 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 154 Check with the “Sony | Headphones Connect” app that the setting of [Connect to 2 devices simultaneously] is on. Stop the playback of the application on the first device.
  • Page 155 Maintenance How to keep the software up-to-date (for comfortable use of the headset) Resetting the headset Initializing the headset to restore factory settings 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 156: Low Sound Level

    In that case, turn up the volume of both the headset and the connected device. If the sound is still low even after adjusting the volume on the connected device, adjust the volume with the “Sony | Headphones Connect” app.
  • Page 157 This sound notifies you that the setting has been changed. If you want to deactivate this notification sound, use the “Sony | Headphones Connect” app to turn the setting off. If none of the above items apply, try the following steps in sequence to improve the situation.
  • Page 158 Resetting the headset Initializing the headset to restore factory settings 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 159 When this setting is changed, music may pause momentarily. This is not a malfunction. Turning off Service Link on the “Sony | Headphones Connect” app may reduce the amount of audio dropout. If Speak-to-Chat is enabled, the Speak-to-Chat mode starts automatically when you talk to someone.
  • Page 160 About the sound quality mode Connecting the headset to 2 devices simultaneously (multipoint connection) What you can do with partner services Speaking with someone while wearing the headset (Speak-to-Chat) Resetting the headset Initializing the headset to restore factory settings 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 161: Low Sound Quality

    The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
  • Page 162 The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
  • Page 163 Using the noise canceling function What you can do with the “Sony | Headphones Connect” app 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 164 When the automatic power off function is set to [Do not turn off] on the [System] tab of the “Sony | Headphones Connect” app, wearing detection will continue to work and the symptom may be improved.
  • Page 165 Initialize the headset, and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Replacing the earbud tips Charging Resetting the headset Initializing the headset to restore factory settings 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 166: Unable To Make A Bluetooth Connection

    Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Charging Resetting the headset Initializing the headset to restore factory settings 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 167 The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
  • Page 168 5-048-298-11(1) Copyright 2023 Sony Corporation...
  • Page 169 When the headset is connected to the Android smartphone using Classic Audio, you need to change the setting of [LE Audio connection setting for headphones] to [LE Audio Priority] on the “Sony | Headphones Connect” app, and pair the headset with the Android smartphone again. For details, see “Pairing and connecting with an Android...
  • Page 170 Wireless Noise Canceling Stereo Headset WF-1000XM5 You cannot switch back to the Classic Audio connection. To switch to the Classic Audio connection, use the “Sony | Headphones Connect” app. For details, see “Pairing and connecting with an Android smartphone using LE Audio ”.
  • Page 171 Wireless Noise Canceling Stereo Headset WF-1000XM5 Earbud tips are damaged or lost. Earbud tips are consumables. If the earbud tips are damaged and need replacing, contact your nearest Sony dealer or purchase the EP-NI1010 series , sold separately. May not be supported in some countries or regions.
  • Page 172 The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.

  • Page 173: Resetting The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, reset the headset. Set the headset units into the charging case. Leave the charging case lid open.
  • Page 174 If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. About the instruction manual video Watch the video to find out how to reset. https://rd1.sony.net/help/mdr/mov0060/h_zz/ Related Topic Initializing the headset to restore factory settings 5-048-298-11(1) Copyright 2023 Sony Corporation...

  • Page 175: Initializing The Headset To Restore Factory Settings

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Initializing the headset to restore factory settings If the headset does not operate correctly even after resetting, initialize the headset. Set the headset units into the charging case. Leave the charging case lid open.
  • Page 176 This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. About the instruction manual video Watch the video to find out how to initialize.

  • Page 177: Specifications

    Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Specifications Headset Power source: DC 3.85 V: Built-in lithium-ion rechargeable battery DC 5 V: When charged using USB Operating temperature: 0 °C to 40 °C (32 °F to 104 °F) Charging time: Approx.
  • Page 178 11 iPhone XS Max iPhone XS iPhone XR iPhone X iPhone 8 Plus iPhone 8 iPhone 7 Plus iPhone 7 iPhone SE iPhone 6s Plus iPhone 6s iPod touch (7th generation) (As of March 2023) 5-048-298-11(1) Copyright 2023 Sony Corporation...

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