Grandstream Networks GRP261X Administration Manual
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Grandstream Networks GRP261X Administration Manual

Grandstream Networks GRP261X Administration Manual

Carrier-grade ip phones
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Grandstream Networks, Inc.
GRP261X/GRP2624/GRP2634
Carrier-Grade IP Phones
Administration Guide

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Summary of Contents for Grandstream Networks GRP261X

  • Page 1 Grandstream Networks, Inc. GRP261X/GRP2624/GRP2634 Carrier-Grade IP Phones Administration Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: https://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 If trouble is experienced with this equipment, please contact (Agent in the US): Company Name: Grandstream Networks, Inc. Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA...
  • Page 4 20cm between the radiator& your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 5 18.66dBm 802.11ac80 15.80dBm 802.11a 18.63dBm 802.11n-20 18.60dBm 802.11n-40 18.93dBm 5250-5350MHz (TX&RX) 802.11ac20 18.59dBm 802.11ac40 18.38dBm 802.11ac80 15.85dBm 802.11a 18.19dBm 802.11n-20 18.32dBm 802.11n-40 18.34dBm 5470-5725MHz (TX&RX) 802.11ac20 18.44dBm 802.11ac40 17.72dBm 802.11ac80 15.45dBm P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 6 CE Authentication Hereby, Grandstream Networks, Inc. declares that the radio equipment GRP2612W, GRP2614, GRP2615 and GRP2616 are in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address : https://www.grandstream.com/support/resources/...
  • Page 7 GNU GPL INFORMATION GRP261x/GRP2624/GRP2634 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 8: Table Of Contents

    Feature Highlights ........................... 18 Technical Specifications .......................... 20 GETTING STARTED ..................... 28 Equipment Packaging..........................28 GRP261X/GRP2624/GRP2634 Phone Setup ..................29 Using the Phone Stand ........................29 Using the Slots for Wall Mounting ......................29 Connecting the GRP261X/GRP2624/GRP2634 ..................30 Configuration via Keypad ........................30 Configuration via Web Browser .......................
  • Page 9 Phone Provisioning ..........................130 Configuration File Download ......................130 No Touch Provisioning ........................132 Shortcut of Upgrade and Provision via Keypad Menu ................132 GRP261X/GRP2624/GRP2634 TOOLS ..............133 RESTORE FACTORY DEFAULT SETTING ............... 134 P a g e GRP261x/GRP2624/GRP2634 Administration Guide...
  • Page 10 Restore Factory settings using LCD Menu.................... 134 EXPERIENCING GRP261X/GRP2624/GRP2634 ............135 P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 11 Table of Tables Table 1: GRP261x/GRP2624/GRP2634 Features in a Glance ..............18 Table 2: GRP2612/GRP2612P/GRP2612W Technical Specifications ............20 Table 3: GRP2613 Technical Specifications ....................21 Table 4: GRP2614 Technical Specifications ....................22 Table 5: GRP2615 Technical Specifications ....................24 Table 6: GRP2616 Technical Specifications ....................
  • Page 12 Table of Figures Figure 1: GRP261X/GRP2624/GRP2634 Package Content ..............28 Figure 2: Phone Stand and Mounting Slots on the GRP261X/GRP2624/GRP2634 ........29 Figure 3: Tab on the Handset Cradle ......................29 Figure 4: GRP261X/GRP2624/GRP2634 Back / Side View ............... 30 Figure 5: Packet Capture in Idle .......................

  • Page 13: Document Purpose

    DOCUMENT PURPOSE This document describes how to configure GRP261X/GRP2624/GRP2634 features via phone’s LCD menu and Web GUI menu. The intended audiences of this document are phone administrators. To learn the basic functions of GRP2612 / GRP2612P / GRP2612W / GRP2613 / GRP2614 / GRP2615 /...

  • Page 14: Change Log

    CHANGE LOG This section documents significant changes from previous versions of user manuals for GRP261x/GRP2624/GRP2634. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.5.48 ...

  • Page 15: Firmware Version 1.0.3.6

    Added GDS DoorOpen mode to VPK/MPK modes. [GDS DoorOpen]  Changed Screensaver Default value to “On if no VPK is active”. [Screensaver] Firmware Version 1.0.0.16  This is the initial version for GRP261x. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 16: Welcome

    WELCOME Thank you for purchasing Grandstream GRP261x/GRP2624/GRP2634 Carrier-Grade IP Phones. GRP2612/GRP2612P/GRP2612W is featuring 4 dual-color line keys (can be digitally programmed as up to 16 provisionable BLF/fast-dial keys), 2.4” (320x240) TFT color LCD, 4 programmable context-sensitive soft keys, 100M network ports, integrated PoE (GRP2612P & GRP2612W only), integrated dual-band Wi-Fi (GRP2612W only), 3-way conference, and Electronic Hook Switch (EHS).
  • Page 17 1000M network ports, integrated PoE, Wi-Fi and Bluetooth support, 5-way conference and Electronic Hook Switch (EHS). The GRP261x/GRP2624/GRP2634 series deliver superior HD audio quality, rich and leading-edge telephony features, protection for privacy, and broad interoperability with most 3 party SIP devices and leading SIP/NGN/IMS platforms.

  • Page 18: Product Overview

    PRODUCT OVERVIEW Feature Highlights The following table contains the major features of the GRP261x/GRP2624/GRP2634 phones: Table 1: GRP261x/GRP2624/GRP2634 Features in a Glance  4 dual-color line keys (can be digitally programmed as up to 16 provisionable BLF/fast-dial keys).  2.4” (320x240) TFT color LCD.
  • Page 19 4 programmable context-sensitive soft keys.  2.4” (320x240) additional screen dedicated to up to 24 GRP2634 multi-purpose keys.  1000M network ports.  Integrated PoE.  Wi-Fi and Bluetooth support.  5-way conference. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 20: Technical Specifications

    English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia, Multi-language Spanish, Turkish Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using Upgrade/Provisioning TR-069 or encrypted XML configuration file P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 21: Table 3: Grp2613 Technical Specifications

    (SCA)/bridged-line-appearance (BLA), downloadable phonebook Telephony Features (XML, LDAP, up to 1000 items), call waiting, call log (up to 2000 records), customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 22: Table 4: Grp2614 Technical Specifications

    Yes, Bluetooth version 5 Wi-Fi Yes, dual-band 4 line keys with up to 4 SIP accounts, 24 speed-dial/BLF extension keys with Feature Keys dual-color LED, 4 programmable contexts sensitive Softkeys, 5 navigation/menu P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 23 Compliance CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301 489-1/-17; EN 300 328; EN 301 893; EN 62311; RCM: AS/NZS CISPR 32；AS/NZS 60950.1；AS/NZS 4268; AS/CA S004. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 24: Table 5: Grp2615 Technical Specifications

    Upgrade/Provisioning TR-069 or encrypted XML configuration file Power & Green Universal power adapter included: Input:100-240V; Output: +12V, 0.5A; Integrated Power-over-Ethernet (802.3af) Energy Efficiency Physical Dimensions : 243mm x 210mm x 82.3mm P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 25: Table 6: Grp2616 Technical Specifications

    Yes, both on handset and full-duplex handsfree speakerphone HD audio Base Stand Yes, allow 2 angle positions Wall Mountable Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 26: Table 7: Grp2624 Technical Specifications

    Grandstream’s GUV Series headsets and other USB headsets Hold, transfer, forward, 5-way conference, call park, call pickup, shared- Telephony Features callappearance(SCA)/bridged-line-appearance(BLA), downloadable phonebook(XML, LDAP, up to 2000 items), call waiting, call log(up to 2000 P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 27 CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301 Compliance 489-1/-17; EN 300 328; EN 301 893; EN 62311; RCM: AS/NZS CISPR 32；AS/NZS 60950.1；AS/NZS 4268; AS/CA S004. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 28: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the GRP261x/GRP2624/GRP2634 phone. Equipment Packaging Table 8: Equipment Packaging GRP261x/GRP2624/GRP2634  GRP261x/GRP2624/GRP2634 Main Case.  1 x Handset.

  • Page 29: Grp261X/Grp2624/Grp2634 Phone Setup

    GRP261X/GRP2624/GRP2634 Phone Setup The GRP261X/GRP2624/GRP2634 phones can be installed on the desktop using the phone stand or attached on the wall using the slots for wall mounting. Figure 2: Phone Stand and Mounting Slots on the GRP261X/GRP2624/GRP2634 Using the Phone Stand For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the phone where there is a slot for the phone stand.

  • Page 30: Connecting The Grp261X/Grp2624/Grp2634

    Connecting the GRP261X/GRP2624/GRP2634 To setup the GRP261X/GRP2624/GRP2634, follow the steps below: 1. Connect the handset and main phone case with the phone cord. 2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable.

  • Page 31: Table 9: Configuration Menu

    Message sub menu include the following options:  Instant Message Displays received instant messages; Messages  Voice Mails Displays voicemail message information in the format below: new messages/all messages (urgent messages/all urgent messages). P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 32 Language and Input Display Language Selects the language to be displayed on the phone’s LCD. Users could select Automatic for local language based on IP location if available. By default, it is Auto. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 33 Selects IP mode (DHCP/Static IP/PPPoE); Configures PPPoE account ID and password; Configures static IP address, Netmask, Gateway, DNS Server 1 and DNS Server 2. 802.1X Enables/Disables 802.1X mode; Configures 802.1x identity and MD5 password. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 34 Web Access Web Access Mode HTTP web port HTTPs web port  Upgrade Firmware Server Configures firmware server for upgrading the phone. Config Server Configures config server for provisioning the phone. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 35 UCM server phone wants to bind with; Or select from the available UCM server in network.  Authentication Admin Password This is used to change the admin password for Web UI access. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 36 It is used to show the route taken by packets across to an URL. Alternative firmware It is used to show current and alternative firmware versions available on the phone. Users can “rollback” to alternative firmware from this menu. Reboots the phone. Reboot P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 37 HTTP web port Factory Reset HTTPS web port Ping and traceroute Alternative Firmware Firmware Server Config Server Upgrade via Start Provision Diagnostic Mode Audio Loopback LCD on/off LCD Diagnostic Certificate Verification P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 38: Configuration Via Web Browser

    Configuration via Web Browser The GRP261X/GRP2624/GRP2634 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Google Chrome, Mozilla Firefox and Microsoft’s IE. To access the Web GUI: 1.

  • Page 39: Saving Configuration Changes

    Press the "Reboot" button on the top right corner of the web GUI page to reboot the phone remotely. The web browser will then display a reboot message. Wait for about 1 minute to log in again. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 40: Configuration Guide

    IP Setting The configured address type: DHCP, Static IP or PPPoE. The IPv4 address obtained on the phone. IPv4 Address IPv6 Address The IPv6 address obtained on the phone. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 41 OpenVPN® Support: displaying if the phone supports OpenVPN®. System Up Time System up time since the last reboot. System Time Current system time on the phone system. Service Status GUI, Phone and CPE service status. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 42: Account Page Definitions

    Primary and Secondary SIP Server. If Primary SIP Server Secondary SIP Server is not reachable then the phone will use Secondary SIP Server for phone services (including making/receiving calls). P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 43 This parameter controls how the Search Appliance looks up IP addresses for hostnames. DNS Mode There are four modes: A Record, SRV, NATPTR/SRV, Use Configured IP. The default setting is “A Record”. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 44 “Use Configured IP” is selected for DNS mode. Configures the backup IP2 address where the phone sends DNS query to Backup IP 2 when “Use Configured IP” is selected for DNS mode. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 45 Specifies the frequency (in minutes) in which the phone refreshes its Register Expiration registration with the specified registrar. The default value is 60 minutes. The maximum value is 64800 minutes (about 45 days). P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 46 The default setting is “Transport Only”. Specifies if “sip” or “sips” will be used when TLS/TCP is selected for SIP SIP URI Scheme when Transport. The default setting is “sips”. using TLS P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 47 Disabled: All incoming calls are displayed with “Unavailable”.  From Header: the phone will display the caller ID based on the From Header in the incoming SIP INVITE. The default setting is “From Header”. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 48 Enables / disables the use of P-Emergency-Info header in SIP request. Use P-Emergency-Info When disabled, the SIP message sent from the phone will not include the Header selected header. Default setting is “Yes”. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 49 BLF1006@myserver.com) with a list of extensions included. On the phone, in this “Eventlist BLF URI” field, fill in the URI without the domain (i.e., BLF1006). monitor extensions list, under GUISettingsProgrammable Keys page, please select “Eventlist BLF” P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 50 Users can Special Feature choose from Standard, Nortel MCS, Broadsoft, CBCOM, RNK, Sylantro, Huawei IMS, PhonePower and UCM Call center depending on the server P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 51 UPDATE or re-INVITE message, the session will Session Expiration be terminated once the session interval expires. Session Expiration is the time (in seconds) where the session is considered timed out, provided no P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 52 Multiple vocoder types are supported on the phone, the vocoders in the list Preferred Vocoder is a higher preference. Users can configure vocoders in a preference list that (Choice 1 – 8) is included with the same preference order in SDP message. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 53 For end users, it is recommended to use the default setting, as incorrect settings may influence the audio quality. The default setting is 2. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 54 Default setting is “{ x+ | \+x+ | *x+ | *xx*x+ }”. Dial Plan Rules: Dial Plan 1. Accepted Digits: 1,2,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d; 2. Grammar: x – any digit from 0-9 X – digits from 0-9, and letters from a-z, A-Z. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 55 Example 6: If we set the dial plan with {12\_3}, it should allow input 12_3 to pass dial plan check. Example of a simple dial plan used in a Home/Office in the US: { ^1900x. | <=1617>[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [3469]11 } P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 56 If set to “Yes”, when the phone hangs up as the conference initiator, the Transfer on conference call will be transferred to the other parties so that other parties Conference Hang-up will remain in the conference call. The default setting is “No”. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 57 Specific caller ID number. For example, 8321123;  A defined pattern with certain length using x and + to specify, where x could be any digit from 0 to 9. Samples: P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 58 Note : If the device is registered with Broadsoft account, it doesn’t matter if local call features are enabled or disabled, once the Broadsoft account is set, special feature to Broadsoft and Feature Key Synchronization is enabled, the P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 59: Settings Page Definitions

    Gives users the ability to define the parameter of the local RTP port used to Local RTP Port Range listen and transmit. This parameter defines the local RTP port from 48 to P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 60 Default is “TFTP” Server Path Defines server path that stores personal files of public account. FTP/HTTP User Name Specifies User Name to access FTP/HTTP server. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 61 SIP account is selected.  Login Credentials Login Username. Configure the Username for the BroadWorks XSI server. Login Password. Configure the password for the BroadWorks XSI server.  SIP Credentials SIP User Name. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 62 “Missed” for it.  Placed Call Log Enable/Disable and rename the BroadWorks XSI Placed Call Log features on the phone. If keep the Name box blank, the phone will P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 63  None  Service Type Default setting is “None”. Note: The GRP261x/GRP2624/GRP2634 supports up 10 GDS items. For more details, refer to Connecting GDS3710 with GRP26XX Guide Account Specifies the account on which the service will be applied. System Identification Specifies the name to identify the service.
  • Page 64 (called party not busy) or after unsuccessful attempts [Automatic Redial Times]. The default setting is “No”. Automatic Redial The number of times to attempt to call using Automatic Redial feature. The P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 65 VPKs. Page The default setting is “No”. If set to “No”, the user cannot turn on Do Not Disturb feature via MUTE key, Enable DND Feature MPK, or menu on LCD. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 66 Specifies whether to replace # by %23 or not for some special situations. Do Not Escape # The default setting is “No”. as %23 in SIP URI Enables Click-To-Dial feature. If this feature is enabled, user could click the Click-To-Dial Feature P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 67 “No”. Gives the user the ability to set sound notification to the monitoring BLF line Enable BLF Pickup when it’s ringing, GRP261x/GRP2624/GRP2634 will play a sound to inform Sound user. The default setting is “No”. Configures the list to be playing BLF sound notification for “All Except”...
  • Page 68 Canceller Configure the delay for automatically answering the incoming call. Valid Auto Answer Delay range is 0 to 10 (second). The default value is 0 (which means auto answer is disabled). P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 69 Register Failed  Off Hook  Action URL On Hook  Incoming Call  Outgoing Call  Missed Call  Answered Call  Rejected Call  Forwarded Call  Established Call P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 70 Headset icon will display on the screen in dialing/talking status.  When there is an incoming call, press HEADSET button to pick up the call using headset. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 71 Available values: -6dB, 0dB or +6dB. The default value is 0dB. Handset Configures the transmission gain of the handset. Handset TX gain Available values: -6dB, 0dB or +6dB. The default value is 0dB. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 72 April to the 1 Sunday of November. Configures the date display format on the LCD. The following formats are supported.  Date Display Format yyyy-mm-dd: 2019-03-02  mm-dd-yyyy: 03-02-2019  dd-mm-yyyy: 02-03-2019 P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 73 If set to “Yes, but flash MWI LED”, the phone will turn off LCD backlight but MWI will not be deemed when there is a missed call.  If set to “No”, the phone will not turn off LCD backlight when there is P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 74 Valid range is 5 to 720. The default Download Interval setting is “0”. Settings  Preferences  MPK LCD Settings (Available on GRP2614 only) MPK LCD Display Selects display mode for MPK LCD. Order P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 75 Call Waiting Tone Gain Medium or High). The default setting is “Low”. Configures speaker ring volume. The valid range is 0 to 7. Speaker Ring Volume The default setting is 5. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 76 If set to “Hide”, side labels will be hidden during calls for more space to Show Keys Label display the user information.  If set to “Toggle”, a softkey will appear so that users can click to Show/Hide the side labels. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 77 Speed Dial number using account 2.  Dial DTMF Enter a series of DTMF digits in the Value field to be dialed during the call. “Enable MPK Sending DTMF” has to be set to “Yes” first. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 78 “dc=grandstream,dc=com”, “ou=video,ou=SZ” is added to narrow the LDAP search scope. “sn=Li” is the example to filter the last name.  Conference Allow user to set their Multi-Purpose Key to “Conference” mode to trigger a conference. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 79 Set the MPK Button to perform call forwarding to the destination number configured on the “Value Field”. During ringing press the button to perform the call forward.  Press the configured key to enabled/Disable DND.  Redial P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 80 Select the Account to dial from. And enter the Speed Dial number in the Value field to be dialed, or enter the IP address to set the Direct IP call as Speed Dial. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 81 /pick up the call.  Monitored Call Park Select account from Account field, and enter the call park extension in the Value field to park/pick up the call, and also monitor the parked call P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 82 VoIP provider supports this feature before using it.  Call Log Select Account and enter account number in the Value field to allow configuration of call log for other extension. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 83 IP list.  Keypad Lock Configure the MPK button to be used to lock/unlock the keypad.  GDS DoorOpen Configure the VPK button to be used as GDS DoorOpen. Set PIN code P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 84 ConfRoom, Redial, Dial, Backspace, PickUp, Target, Show/Hide Label, Dialing State Custom Softkey 1, Custom Softkey 2, Custom Softkey 3  Default Softkeys: Phonebook(BT), BT On/Off, EndCall, ReConf, ConfRoom, Redial, Dial, Backspace, PickUp, Target. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 85 ConfRoom, Add, Show/Hide Label, Hold, Split, Mute, Custom Softkey State 1, Custom Softkey 2, Custom Softkey 3.  Default Softkeys: BT On/Off, EndCall, Kick, NewCall, Trnf>VM, DialDTMF, BS-CCenter, Record On/Off(UCM), Record On/Off, ConfRoom, Add. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 86 Default Softkeys: BT On/Off, Cancel, Dial, Backspace, Target. Settings  Programmable Keys  Idle Screen Softkeys Displays Idle Screen Softkeys index. (1 – 2) The GRP261x/GRP2624/GRP2634 support 4 configurable Softkeys. Order (1 – 2) Note: The first and last Softkeys are reserved for Exit/More functionality.
  • Page 87 Message Select this feature in order to display the Message menu from the MPK buttons, no field dis required for configuration Selects the account to be used with specific softkey. Account P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 88 The Base in LDAP configuration will be used if the Description field is left blank. Enter the LDAP Name/Number filter in the Value field. For example: If users set MPK 1 as “LDAP Search” for “Account 1”, and set filters: P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 89 Enters a color to use in HEX format. Default will be transparent. Color E.g. #000000. Reference: http://htmlcolorcodes.com Permits to block auto-switching to call screen when XML application is Block Call Screen running. Default is disabled. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 90 Remote User IP, Local User Codec, Remote User Codec, Jitter, Jitter Buffer Max, Packets Lost, Network Packet Loss Rate, MOS-LQ, MOS-CQ, Round Trip Delay, End System Delay, Symmetric One Way Delay. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 91: Network Page Definitions

    Enter the IPv6 Prefix (64 bits) when Prefix Static is used in “Statically Ipv6 Prefix configured” IPv6 address type. DNS Server 1 Enter the DNS Server 1 for IPv6. DNS Server 2 Enter the DNS Server 2 for IPv6. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 92 PC to the PC port. The default setting is “Enabled”. Assigns the VLAN Tag of the PC port. The valid range is 0 – 4094.The default PC Port VLAN Tag value is 0. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 93 Bluetooth settings on phone LCD Menu, while if set to “No”, Bluetooth Bluetooth Power will be disabled, and Bluetooth Settings menu will be available, and user can enable it. The default setting is “On”. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 94 Note: Please use this option with caution. Make sure that the options are recognizable by OpenVPN® and do not unnecessarily override the other configurations above. Network  SNMP Settings Enables/Disables the SNMP feature. Default settings is “No”. Enable SNMP P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 95 Users with security level authPriv and context name as priv. Select the Authentication Protocol:  None Authentication  Protocol  The default setting is “None”. Select the Privacy Protocol:  None  Privacy Protocol  The default setting is “None”. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 96 Password Access Point Network. (1 - 10) Specifies the WiFi encryption type. The available options are Security the following: None, WEP, WPA, WPA Enterprise and Auto. Type Default settings is None. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 97: Maintenance Page Definitions

    Enables automatic provisioning feature (PNP) on the phone when 3CX is used 3CX Auto Provision as the SIP server. The default setting is “Yes”. Enables automatic upgrade and provisioning. Automatic Upgrade The default setting is “No”. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 98 Config File Postfix configuration file with the matching encrypted postfix will be downloaded and flashed into the phone. XML Config File The password for encrypting XML configuration file using OpenSSL. This is Password P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 99 Click to upload backup package and restore. Backup package Firmware Firmware Upgrade Allows users to choose the firmware upgrade method: TFTP, FTP, FTPS, HTTP or HTTPS. The default setting is “HTTP”. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 100 NAT related info (INFO level);  sent or received SIP message (DEBUG level);  SIP message summary (INFO level);  inbound and outbound calls (INFO level);  registration status change (INFO level); P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 101 INFORM packets. The default setting is “Disabled”. Startup Maintenance  Security Settings Security Configuration via Configures the access control for the users to configure from keypad Menu. Keypad Menu There are three different options: P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 102 Web UI. Web Access Control List will list out the IP addresses that you allow or won’t Web Access Control allow depending on what you selected on Web Access Control. List P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 103 Configure the idle screen timer after which the keypad will be automatically Keypad Lock Timer locked. The valid range is 0 – 3600. The default value is “0”. Enter list of allowed emergency numbers when keypad is locked (separate the Emergency P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 104: Directory Page Definitions

    Defines whether the packet capture file contains RTP or not. The default With RTP Packets setting is “No”. Maintenance  Tools Provision For more details, please refer to [GRP261X/GRP2624/GRP2634 TOOLS]. Factory Reset Ping Traceroute Directory Page Definitions Directory  Contacts Search Bar Allows users searching for phonebook entries.
  • Page 105 Delete Click on Delete All in order to remove all Call History stored in the phone. Delete All Note: Users could use the drop-down list to show only selected call history P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 106 LDAP search result. This field allows the users to configure multiple space separated name attributes. LDAP Name Attributes Example: cn sn description LDAP Number Specifies the "number" attributes of each record which are returned in the P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 107 LDAP search, DUT will only get the result that matches the search input exactly. i.e. if 100 is the incoming/outgoing number only 100 will get searched, *100* will not. Default is “disabled”. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 108: Blf Led Patterns

    Trying Flashing Green Trying Solid Green Talking Solid Red Talking Solid Green Proceeding Flashing Green Proceeding Flashing Green (Initiator) Proceeding Flashing Red Incoming call Flashing Green (Receiver) Incoming call Flashing Red P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 109 Idle Idle Idle) Icon: Idle) Trying Solid Red Trying Solid Green Talking Solid Red Talking Solid Green Proceeding Solid Red Proceeding Solid Green Incoming call Flashing Red Incoming call Flashing Green P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 110: Nat Settings

    It is under Accounts XNetwork Settings. Default setting is "No". Enable the device to use NAT traversal when it is behind firewall on a private network. Select Keep-Alive, Auto, STUN (with STUN server path configured too) or other option according to the network setting. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 111: Bluetooth (Available On Grp2614/Grp2615 & Grp2616 Only)

    After that, users could simply connect to a paired device. Turn off Bluetooth if it's not used. Bluetooth related settings are under phone's LCD MenuSystemBluetooth. For more details on Bluetooth features, please refer to: https://www.grandstream.com/hubfs/Product_Documentation/GRP2600_Bluetooth_Guide.pdf?hsLang=e P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 112: Packet Capture

    PACKET CAPTURE GRP261x/GRP2624/GRP2634 is embedded with packet capture function. The related options are under MaintenancePacket Capture. Figure 5: Packet Capture in Idle User can also define whether RTP packets will be captured or not from With RTP Packets option. When the capture configuration is set, press Start button to start packet capture. The Status will become RUNNING while capturing, as showed in Figure 6: Packet Capture when running.

  • Page 113: Click-To-Dial

    CLICK-TO-DIAL From GRP261x/GRP2624/GRP2634 Web GUI, users could dial out with Click-to-Dial feature on the top of the Web GUI. Before using the Click-To-Dial feature, make sure the option "Click-To-Dial Feature" under web GUISettingsCall Features is turned on. If no account registered, the icon will be in grey ;...

  • Page 114: Figure 7: Click-To-Dial Feature

    Figure 7: Click-to-Dial Feature P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 115: Outbound Notification Support

    Terminated Call Registered Open DND Unregistered Close DND Off Hook Open Forward On Hook Close Forward Incoming Call Blind Transfer Outgoing Call Attended Transfer Missed Call Hold Call Established Call UnHold Call P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 116: Table 17: Action Url - Supported Dynamic Variables

    The display name of the called number on the phone $remote The call number on the remote phone $display_remote The display name of the call number on the remote phone $active_user The account number during a call on the phone P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 117: Table 18: Action Url Parameters P-Values

    Table 18: Action URL Parameters P-values P Value Web UI Option Value Format P8304 Setup Completed P8305 Registered P8306 Unregistered P8308 Off Hook String P8309 On Hook P8310 Incoming Call P8311 Outgoing Call P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 118: Figure 10: Action Url - Add Destination

    The options under phone’s web UISettingsOutbound NotificationDestination configures the server information destination of the outbound notification. Click on “Add Destination” and users will see following window to configure destination server information. Figure 10: Action URL - Add Destination P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 119: Table 19: Action Url - Add Destination Settings

    String. Each P value consists of all the options configured for this destination. P9911 Destination 2 Example 1 - Destination 1 with protocol XMPP and 2 extra Attributes Destination 3 configured: P9912 P9910=serverName=destination1&protocol=XMPP&serverAddress=talk. P9913 Destination 4 google.com&port=5222&user=username1&password=password1&from= &to=to1&domain=gmail.com&extraAttrName1=extraAttrValue1&extraAttr P9914 Destination 5 Name2=extraAttrValue2 P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 120: Table 21: Action Url - Notification Options

    Configures the name of the destination where the outbound notification Destination will be sent to. Configures the subject of Email notification. This option is only applicable Subject to SMTP protocol and it is not editable for other protocols. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 121: Table 22: Action Url Notification - Events And Dynamic Attributes

    The timestamp when the call is forwarded fwNumber Call Forward destination number fwReason Call Forward reason OAM user name such as “admin” OAMUser OAM_Login OAM login source. The value can be “SSH” or OAMLoginSource “WebGUI” P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 122 Account number associated with the call remoteNumber The remote party number Outgoing_Call remoteName The remote party name localNumber The local party number localName The local party name sipServer The SIP server address of the account P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 123 Line number associated with the call account Account number associated with the call Call Hold remoteNumber The remote party number remoteName The remote party name localNumber The local party number P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 124 The SIP server address of the account call-id The SIP dialog call ID Time The time stamp when the call is transferred transferName Transferred party name transferNumber Transferred party number P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 125: Table 23: Action Url Notification P-Values

    Example 2 – Notification 2 for event “Incoming_Call” to destination 2, with 2 P9925 Notification 6 extra Attributes configured: P9926 Notification 7 P9921= eventName=Incoming_Call&destName=destination2&subject=Incoming Notification 8 P9927 Call Alert&msg=You have an {callType} call from P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 126 Notification 10 {time}.&extraAttrName1=extraAttrValue1&extraAttrName2=extraAttrValue2 … … P9993 Notification 73 The highlighted strings in above examples are the actual values configured P9994 Notification 74 in each field for the notification. P9995 Notification 75 P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 127: Upgrading And Provisioning

    Figure 12: GRP261X/GRP2624/GRP2634 Unified Firmware Dual-image Firmware The GRP261X/GRP2624/GRP2634 series support dual-image firmware allowing to store two copies of firmware on flash to avoid bricked device on unsuccessful upgrade and down time. The user can rollback to previously loaded firmware from phone’s Menu  System  Alternative Firmware, and press “Rollback”.

  • Page 128: Firmware Upgrade

    Figure 13: Alternative Firmware - Rollback Firmware Upgrade The GRP261X/GRP2624/GRP2634 series can be upgraded via TFTP / FTP / FTPS / HTTP / HTTPS by configuring the URL/IP Address for the TFTP / HTTP / HTTPS / FTP / FTPS server and selecting a download method.

  • Page 129: Upgrade Via Web Gui

    5. Configure the Firmware Server Path to the IP address of the PC. 6. Update the changes and reboot the phone. End users can also choose to download a free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 130: Phone Provisioning

    "New Password" in the Web GUIMaintenanceWeb Access pageAdmin Password. For a detailed parameter list, please refer to the corresponding configuration template. When the GRP261X/GRP2624/GRP2634 series boots up or reboots, it will issue a request to download an XML file named "cfgxxxxxxxxxxxx.xml", where "xxxxxxxxxxxx" is the MAC address of the phone, i.e., "cfg000b820102ab"...
  • Page 131 URL in the Pvalue field of each certificate and/or key. (e.g. http://ProvisionServer_address/SIP-TLS-Certificate.pem) The phone will then process the URL, search for the appropriate certificate/Key file, download it and then apply it into the phone. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 132: No Touch Provisioning

    Similarly, phone will pop up reboot banner while idle, if user presses HOLD key and LEFT navigation key together. After the provision or reboot banner pops up on LCD screen, user could press YES/NO Softkey to confirm/cancel the action. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

  • Page 133: Grp261X/Grp2624/Grp2634 Tools

    VoIP service provider. Ping: Makes the phone ping an URL to check if it has access to it. Traceroute: Checks the route packets take to the specified URL. Figure 16: GRP261X/GRP2624/GRP2634 Tools P a g e GRP261x/GRP2624/GRP2634 Administration Guide...

  • Page 134: Restore Factory Default Setting

    4. A warning window will pop out to make sure a reset is requested and confirmed. Press the "Yes" Softkey to confirm and the phone will reboot, or “No” Softkey to cancel the Reset. Figure 17: Factory Reset using LCD Menu P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...
  • Page 135 Thank you again for purchasing Grandstream IP phone, it will be sure to bring convenience and color to both your business and personal life. P a g e GRP261x/GRP2624/GRP2634 Administration Guide Version 1.0.5.48...

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