Grandstream Networks GRP2612W User Manual
  1. Manuals
  2. Brands
  3. Grandstream Networks Manuals
  4. IP Phone
  5. GRP2612W
  6. User manual

Grandstream Networks GRP2612W User Manual

Carrier-grade ip phones
Hide thumbs Also See for GRP2612W:
Table of Contents

Advertisement

Quick Links

Grandstream Networks, Inc.
GRP261x/GRP2624/GRP2634
Carrier-Grade IP Phones
User Guide

Advertisement

Table of Contents
loading

Related Manuals for Grandstream Networks GRP2612W

Summary of Contents for Grandstream Networks GRP2612W

  • Page 1 Grandstream Networks, Inc. GRP261x/GRP2624/GRP2634 Carrier-Grade IP Phones User Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: https://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 If trouble is experienced with this equipment, please contact (Agent in the US): Company Name: Grandstream Networks, Inc. Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA...
  • Page 4 U.S. FCC Part 15 Regulatory Information This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 5 Directive 2014/53/EU Regulatory Information This applies to GRP2612W/GRP2614/GRP2615/GRP2616 only Operating Frequency Band (RF) Max Power 2402-2480MHz (TX&RX) BT-EDR 8.15dBm 2402-2480MHz (TX&RX) BT-BLE 7.21dBm 18.15dBm 802.11b 2412-2472MHz (TX&RX) 18.42dBm 802.11g 19.06dBm 802.11n-20 802.11a 19.28dBm 802.11n-20 18.78dBm 802.11n-40 19.10dBm 5150-5250MHz (TX&RX) 802.11ac20 18.89dBm...
  • Page 6 20 cm between the radiator and your body. CE Authentication Hereby, Grandstream Networks, Inc. declares that the radio equipment GRP2612W, GRP2614, GRP2615 and GRP2616 are in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.grandstream.com/support/resources/...
  • Page 7 GNU GPL INFORMATION GRP261X/GRP2624/GRP2634 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: https://www.grandstream.com/hubfs/Product_Documentation/GRP261X/GRP2624/GRP2634_gnu_gpl.zip P a g e...

  • Page 8: Table Of Contents

    Table of Content DOCUMENT PURPOSE ....................13 CHANGE LOG ......................... 14 Firmware Version 1.0.5.48 ........................14 Firmware Version 1.0.5.45 ........................14 Firmware Version 1.0.5.44 ........................14 Firmware Version 1.0.5.36 ........................14 Firmware Version 1.0.5.33 ........................14 Firmware Version 1.0.5.15 ........................14 Firmware Version 1.0.3.6 ........................
  • Page 9 Using the Keypad ..........................35 Configuration via Keypad ........................37 Characters Input ........................... 45 MPK LCD (Available on GRP2614 & GRP2616 only) ................45 TELEPHONY FEATURES ....................47 Make Phone Calls..........................47 Handset, Speaker and Headset Mode ..................47 Multiple SIP Accounts and Lines ....................47 Completing Calls ...........................
  • Page 10 CONNECTING TO DEVICES ..................94 EHS Headset ............................94 Bluetooth (GRP2614, GRP2615 & GRP2616, GRP2624, GRP2634 only) ......... 94 Wi-Fi (GRP2612W/GRP2614/GRP2615 & GRP2616, GRP2624, GRP2634 only) ......97 RESTORE FACTORY DEFAULT SETTINGS ............... 100 Restore factory settings using LCD menu ..................100 EXPERIENCING GRP261X/GRP2624/GRP2634 ............
  • Page 11 Figure 3: Tab on the Handset Cradle ......................29 Figure 4: GRP261X/GRP2624/GRP2634 Back / Side View ............... 30 Figure 5: GRP261X/GRP2624/GRP2634 Idle Screen ................31 Figure 6: GRP2612/GRP2612P/GRP2612W Keyboard ................35 Figure 7: GRP2613 Keyboard ........................35 Figure 8: GRP2614 Keyboard ........................35 Figure 9: GRP2615 Keyboard ........................
  • Page 12 Figure 38: UCM Conference Menu - Bridge Conference ................65 Figure 39 : UCM Conference Menu - More ....................66 Figure 40: Disabled Call Forward ........................ 66 Figure 41: Enable Call Forward ........................67 Figure 42: Diversion Information ........................67 Figure 43: Instant Messages sub-menu ......................
  • Page 13 Table of Tables Table 1: GRP261X/GRP2624/GRP2634 Features in a glance ..............17 Table 2: GRP261X/GRP2624/GRP2634 Features in a glance ..............19 Table 3: GRP2612/GRP2612P/GRP2612W Technical Specifications ............20 Table 4: GRP2613 Technical Specifications ....................21 Table 5: GRP2614 Technical Specifications ....................22 Table 6: GRP2615 Technical Specifications ....................

  • Page 14: Document Purpose

    DOCUMENT PURPOSE This document describes how to configure the GRP261X/GRP2624/GRP2634 via phone's LCD menu and menu fully manipulate phone's features. learn advanced functions GRP261X/GRP2624/GRP2634, please visit https://www.grandstream.com/support to download the latest “GRP261X/GRP2624/GRP2634 Administration Guide”. This guide covers following topics: Product Overview Getting started Getting to know GRP261X/GRP2624/GRP2634 Telephony features...

  • Page 15: Change Log

    CHANGE LOG This section documents significant changes from previous versions of user manuals for GRP261X/GRP2624/GRP2634. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.5.48 • No major changes.

  • Page 16: Firmware Version 1.0.1.17

    Firmware Version 1.0.1.17 • No major change. Firmware Version 1.0.1.7 • Added support for GRP2616. • Added support for GRP2615. • Added support of Bluetooth handsfree feature. [Bluetooth] • Improved Feature of blacklist and whitelist in Contact. [Black/White Listing] Firmware Version 1.0.0.31 •...

  • Page 17: Welcome

    WELCOME Thank you for purchasing Grandstream GRP261X/GRP2624/GRP2634 Carrier-Grade IP Phones. GRP2612/GRP2612P/GRP2612W is featuring 4 dual-color line keys (can be digitally programmed as up to 16 provisionable BLF/fast-dial keys), 2.4” (320x240) TFT color LCD, 4 programmable context-sensitive soft keys, 100M network ports, integrated PoE (GRP2612P & GRP2612W only), integrated dual-band Wi-Fi (GRP2612W only), 3-way conference, and Electronic Hook Switch (EHS).

  • Page 18: Table 1: Grp261X/Grp2624/Grp2634 Features In A Glance

    GRP2612 4 programmable context-sensitive soft keys. GRP2612P 100M network ports. GRP2612W Integrated PoE (GRP2612P & GRP2612W only). 3-way conference. Electronic Hook Switch (EHS). Wi-Fi support (GRP2612W only). 6 dual-color line keys (can be digitally programmed as up to 24 provisionable BLF/fast-dial keys).
  • Page 19 10 dual-color line keys (can be digitally programmed as up to 40 provisionable BLF/fast-dial keys). 4.3” (480x272) TFT color LCD. 5 programmable context-sensitive soft keys. GRP2615 1000M network ports. Integrated PoE. Wi-Fi and Bluetooth support. 3-way conference. Electronic Hook Switch (EHS). 6 dual-color line keys (can be digitally programmed as up to 24 provisionable BLF/fast-dial keys).

  • Page 20: Product Overview

    The following tables contain the major features of the GRP261X/GRP2624/GRP2634: Table 2: GRP261X/GRP2624/GRP2634 Features in a glance GRP2612 GRP2612P Features GRP2613 GRP2614 GRP2615 GRP2616 GRP2634 GRP2624 GRP2612W LCD Display 480x272 320x240 320x240 320x240 480x272 320x240 320x240 LCD Backlight Electronic Hook...

  • Page 21: Table 3: Grp2612/Grp2612P/Grp2612W Technical Specifications

    Dimension : 203mm x 193mm x 52.1mm Physical Unit weight:554g Package weight:936g Temperature and 32-104℉ / 0～40℃, 10-90% (non- condensing) Humidity Package Content GRP2612/GRP2612P/GRP2612W phone, handset with cord, base stand, P a g e | 20 GRP261X /GRP2624/GRP2634 User Guide Version 1.0.5.48...

  • Page 22: Table 4: Grp2613 Technical Specifications

    FCC: FCC Part 15B, Class B；FCC Part 68 HAC. CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1. RCM: AS/NZS CISPR 32；AS/NZS 62368.1；AS/CA S004. GRP2612W: Compliance FCC: FCC Part 15B, Class B; FCC Part 15 Subpart C; FCC Part 15 Subpart E;...

  • Page 23: Table 5: Grp2614 Technical Specifications

    Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia, Spanish, Turkish Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using Upgrade/Provisioning TR-069 or encrypted XML configuration file Universal power adapter included: Input:100-240 VAC; Output: +5VDC, 0.5A; Power & Green Integrated Power-over-Ethernet (802.3af) Energy Efficiency Max power consumption 6W.

  • Page 24: Table 6: Grp2615 Technical Specifications

    redundancy and fail-over HD audio Yes, both on handset and full-duplex handsfree speakerphone Base Stand Yes, allow 2 angle positions Wall Mountable Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS User and administrator level passwords, MD5 & MD5-sess based authentication, Security AES based secure configuration file, SRTP, TLS, 802.1x media access control English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew,...

  • Page 25: Table 7: Grp2616 Technical Specifications

    HOLD, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOLUME+, VOLUME- Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), OPUS, iLBC Voice Codec and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO) Auxiliary Ports RJ9 headset jack (allowing EHS with Plantronics headsets), USB port. Hold, transfer, forward, 3-way conference, call park, call pickup, shared-call- appearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook (XML, LDAP, up to 2000 items), call waiting, call log (up to 2000 records),...
  • Page 26 SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, Protocols/Standards DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated Network Interfaces Graphic Display 4.3 inch (480x272) TFT color LCD - 2.4 inch MPK color LCD Bluetooth Yes, Bluetooth version 5...

  • Page 27: Table 8: Grp2624 Technical Specifications

    FCC Part 68 HAC. CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301 489-1/-17; EN 300 328; EN 301 893; EN 62311; RCM: AS/NZS CISPR 32；AS/NZS 60950.1；AS/NZS 4268; AS/CA S004. Table 8: GRP2624 Technical specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, Protocols/Standards DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6...
  • Page 28 GDMS/TR069 or AES encrypted XML configuration file. Universal power adapter included: Input: 100-240V ; Output: +12V, 1A ; Integrated Power & Green Power-over-Ethernet (802.3af) Max power consumption 9.5W (power adapter) or Energy Efficiency 10.8W (PoE) Temperature and Operation: 0°C to 40°C Storage: -10°C to 60°C Humidity: 10% to 90% Non- Humidity condensing GRP2624 phone, handset with cord, phone stand, 12V power adapter, network...

  • Page 29: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the GRP261X/GRP2624/GRP2634 phone. Equipment Packaging Table 9: Equipment Packaging GRP261X/GRP2624/GRP2634 • GRP261X/GRP2624/GRP2634 Main Case. • 1 x Handset. •...

  • Page 30: Using The Phone Stand

    Figure 2: phone Stand and Mounting Slots on the GRP261X/GRP2624/GRP2634 Using the Phone Stand To install the phone on the table with the phone stand, attach the phone stand to the bottom of the phone through the phone stand slot. (Upper half, bottom part). Using the Slots for Wall Mounting 1.

  • Page 31: Figure 4: Grp261X/Grp2624/Grp2634 Back / Side View

    3. Connect the PSU output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If PoE switch is used in step 2, this step could be skipped. 4. The LCD will display provisioning or firmware upgrade information. Before continuing, please wait for the date/time display to show up.

  • Page 32: Getting To Know Grp261X/Grp2624/Grp2634

    GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 /GRP2615/GRP2616. Figure 5: GRP261X/GRP2624/GRP2634 Idle Screen The following table describes the items displayed on the GRP261X/GRP2624/GRP2634 idle screen: Table 10: LCD Display Definitions Displays the current date and time. It can be synchronized with Internet time Date and Time servers.

  • Page 33: Grp261X /Grp2624/Grp2634 User Guide P A G E

    • ForwardAll Unconditionally forwards the phone line (account 1) to another phone. • MissedCalls Shows up unanswered calls to this phone. • Redial Redials the last dialed number The softkeys are context sensitive and will change depending on the call status of the phone.
  • Page 34 Table 11: GRP261X/GRP2624/GRP2634 LCD icons Network Status. OFF - Network connection is up ON - Network connection is down DND Status. OFF - Do Not Disturb disabled ON - Do Not Disturb enabled Call Forward All Status. OFF - Call Forward All feature disabled ON - Call Forward All feature enabled Call Forward Busy Status.
  • Page 35 Bluetooth Status. (GRP2614/GRP2615/GRP2616 only) OFF - Bluetooth icon disappears ON - Bluetooth icon appears Paired – Bluetooth icon turns bright Incoming Call. The current call is an incoming call Outgoing Call. The current call is an outgoing call Call On Hold. OFF - No call on hold ON –...

  • Page 36: Using The Keypad

    Using the Keypad Figure 6: GRP2612/GRP2612P/GRP2612W Keyboard Figure 7: GRP2613 Keyboard Figure 8: GRP2614 Keyboard P a g e | 35 GRP261X /GRP2624/GRP2634 User Guide Version 1.0.5.48...

  • Page 37: Figure 9: Grp2615 Keyboard

    Figure 9: GRP2615 Keyboard Figure 10: GRP2616 Keyboard Table 9: GRP261X/GRP2624/GRP2634 Keypad Buttons Contacts. Press to view and edit contact information. Hold. Press to put call on hold or resume the call. Mute. Press to mute or unmute the call. P a g e | 36 GRP261X /GRP2624/GRP2634 User Guide...

  • Page 38: Configuration Via Keypad

    Headset. Press to switch to headset mode. Message. Press to view voicemail messages. Transfer. Press to transfer call. Conference. Press to conference call. Speaker. Send/Redial. Volume. Up Navigation key. In idle screen, press for 3 seconds to see the IP. MENU button Configuration via Keypad To configure the LCD menu using the phone’s keypad, follow the instructions below:...

  • Page 39: Table 10: Configuration Menu

    Table 10: Configuration Menu Displays Local call logs: Call History All Calls/Answered Calls/Dialed Calls/Missed Calls/Transferred Calls Displays account status, network status, software version number and Hardware • Account status. • Network status. Press to enter the sub menu for MAC address, IP setting information (DHCP/Static IP/PPPoE), Ipv4 address, Ipv6 address, Subnet Mask, Gateway and DNS server.
  • Page 40 pressing “OK” button. • Sounds Ring Tone Configures different ring tones for incoming call. Ring Volume Adjusts ring volume by pressing left/right arrow key. • Audio Headset TX gain Configures the transmission gain of the headset. Headset RX gain Configures the receiving gain of the headset. •...
  • Page 41 By default, it is Auto. Default Input Selection Selects the Input mode from Multi-Tap and Shiftable. By default, it is Multi-Tap. Multi-Tap: User may tap the same key multiple times to switch to the desired character. Shiftable: After pressing the number button, user will see the IDs of the characters that matching to the button.
  • Page 42 Enables/Disables 802.1X mode; Configures 802.1x identity and MD5 password. Layer 2 QoS Configures 802.1Q/VLAN Tag and priority value. Select “Reset VLAN Config” to reset VLAN configuration. • Wi-Fi Settings (GRP2612W & GRP2614 & GRP2615 & GRP2616 only) Enable/disable Enables/disables Wi-Fi. Scan Scan available Wi-Fi networks. •...
  • Page 43 Config Server Configures config server for provisioning the phone. Upgrade Via Specifies upgrade/provisioning via TFTP/FTP/FTPS/HTTP/HTTPS. Start Provision Starts Provision immediately. • Language Download Auto Language Download Language Download • Factory Functions Diagnostic Mode All LEDs will light up. All keys’ name will display in red on LCD screen before diagnosing.
  • Page 44 This is used to change the admin password for Web UI access. End User Password This is used to change end user password for Web UI access. Settings Turns on/off Test Password Strength feature. This will allow only passwords with some constraints to ensure better security. •...

  • Page 45: Figure 11: Grp2600 Menu

    DNS Server 1 DNS Servers 2 Phone 802.1X Call Features Layer 2 QoS Enable/Disable Network Scan Wi-Fi Settings (GRP2612W, System GRP2614, GRP2615 & GRP2616, Bluetooth status GRP2624, GRP2634 only) Bluetooth MAC Bluetooth (GRP2614, GRP2615 & Power GRP2616, GRP2624, GRP2634 only)

  • Page 46: Characters Input

    Characters Input GRP261x/GRP2624/GRP2634 keypad used tapping input field. GRP261x/GRP2624/GRP2634 keypad has 4 modes “123”, “ABC”, “abc” and “1Bc”. Default mode is “1Bc”. Note: If the input field is accepting only digits, only “123” mode will be available. • “123” Mode: This mode allows to enter digits and . only. •...

  • Page 47: Figure 13: Phone Lcd Configuration (Mpk1)

    Figure 13: Phone LCD Configuration (MPK1) Figure 14: MPK LCD Configuration (MPK1) After finishing the configuration, press Left or Right button at the bottom to browse all the MPK's status in the different pages. For more information, please refer to the admin guide: https://www.grandstream.com/hubfs/Product_Documentation/GRP261x/GRP2624/GRP2634_admin_guid e.pdf?hsLang=en P a g e...

  • Page 48: Telephony Features

    Multiple SIP Accounts and Lines GRP2612/GRP2612P/GRP2612W support up to 2 SIP accounts with 4 line keys; GRP2613 supports up to 3 SIP accounts with 6 line keys and GRP2614 supports up to 4 SIP accounts with 4 line keys. GRP2615 supports up to 5 SIP accounts with 10 line keys.

  • Page 49: Figure 15: On Hook Dialing

    or Select an available LINE key. 3. The call will be dialed out. Figure 15: On hook dialing • Off hook and dial. Off hook the phone, enter the number and send out. 1. Take handset off hook; or • Press Speaker button;...
  • Page 50 • Predictive dialing. When dialing numbers, based on the entered digit or digits, the phone will predict and list the candidates of target number. If the target number is already saved in phonebook, when entering the first several digits, the phone will display a list of matching numbers.

  • Page 51: Figure 17: Call Using Paging/Intercom

    • Speed Dial from Line Key. Dial the number configured as Speed Dial on Line Key. 1. Go to phone's Web GUI Settings Programmable Keys, configure the Line Key Mode as Speed Dial. Select the account to dial from, enter the extension number to be dialed out in Value. Click on "Save VPK"...

  • Page 52: Making Calls Using Ip Addresses

    Notes: • After entering the number, the phone waits for the No Key Entry Timeout (Default timeout is 4 seconds, configurable via Web GUI) before dialing out. Press SEND or # key to override the No Key Entry Timeout; • If digits have been entered after taking the handset off hook, the SEND key will works as SEND instead of showing the history of Dialed extensions;...

  • Page 53: Answering Phone Calls

    For example: If the target IP address is 192.168.1.60 and the port is 5062 (i.e., 192.168.1.60:5062), input the following: 192*168*1*60#5062. The * key represents the dot (.), the # key represents colon (:). When only dialing the IP address (example: 192*168*1*60) the call will automatically go through the default port 5060.

  • Page 54: Do Not Disturb

    Figure 19: Multiple incoming calls Notes: • When there is an ongoing call, users can disable incoming call notification pop up. This way users will not get disrupted by unexpected popup call but still get notified by the flashing LED. This option can be enabled from the Web GUI under Settings Call Features.

  • Page 55: Figure 20: Do Not Disturb

    Figure 20: Do Not Disturb Notes: • The mute button function can be set also to idle Mute, or be disabled under the web GUI option Settings Call features Mute Key Function While Idle. • During an active call, press the MUTE button to mute/unmute the microphone. The LCD will show the Mute icon on the top of screen, when the call is muted.

  • Page 56: Call Hold

    Figure 22: Black/White List from Web GUI Or from the phone’s LCD under Menu Contacts Local Phonebook as shown below: Figure 23: Black/White List from LCD Call Hold Place a call on hold by pressing the HOLD button . The active LINE key will blink in green. Notes: •...

  • Page 57: Call Transfer

    Figure 24: On hold duration Call Transfer GRP261X/GRP2624/GRP2634 series support Blind Transfer and Attended Transfer. This feature can be disabled from the web GUI menu under “Settings Call features Disable Transfer”. Blind Transfer: 1. During the first active call, press TRANSFER and dial the number to transfer to; 2.

  • Page 58: Figure 25: Dynamic Attended Transfer

    Figure 25: Dynamic Attended Transfer Note: • When attended transfer is initiated during the transfer process, after dialing out the number for the second call. If the second call is not established yet (ringing), pressing "Cancel" will hang up the second call.

  • Page 59: Figure 27: "Target" Softkey Under Transfer Action Page

    4) When accessing Smart VPK List, the phone will display the list of the VPK targets which are allowed to be used as the transfer/conference target based on the current account. 5) When accessing Line, the phone will list the lines which are available for transfer/conference. Example: •...

  • Page 60: Conference Call

    Figure 29: Transfer from Information While Ringing and During Incoming Call Conference Call 3-way conferencing GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614/GRP2615/GRP2616 can host a 3-way conference call with other parties (PCMU/PCMA) while GRP2624 and GRP2634 can host a 5-way conferencing. Users can disable/enable conference call feature from the phone’s web GUI under menu Settings...

  • Page 61: Figure 31 : Establish A Conference Call On The Grp2613

    Figure 31 : Establish a Conference Call on the GRP2613 NOTE: Users may click the “Swap” Softkey to toggle between active calls. Cancel Conference: 1. If after pressing the CONF key, the user decides to cancel the conference, press “Cancel” softkey or the current active LINE key (LED in solid green);...

  • Page 62: Easy Conference Mode

    Or 2. Users could press the “EndCall” softkey or simply hang up to terminate the conference call. Easy Conference Mode GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614/GRP2615/GRP2616/GRP262/GRP2634 supports Easy Conference Mode, which can be used combined with the traditional way to establish the conference. Initiate a conference call.

  • Page 63: Ucm Conference

    Cancel Conference. 1. If user decides to cancel the conference after establishing the second call, press “EndCall” softkey instead of the “ConfCall” softkey/CONF key; 2. This will end the second call and the screen will show the first call on hold. End Conference.

  • Page 64: Conference Call Menu (Ccm)

    Figure 33: Join UCM Conference • Follow the Interactive Voice Response (IVR) instructions. Conference Call Menu (CCM) During a UCM conference, only conference Administrators can press on the ConfRoom softkey to view/invite members, bridge conference, remove bridge, mute, unmute and lock the conference. Figure 34: List of Conference Room Users Conference Call Operations •...

  • Page 65: Figure 35: Ucm Conference Menu - Invite User

    Figure 35: UCM Conference Menu - Invite User • Kick User: Select the user’s extension then press Kick. The phone will note the operation by displaying [Exit User_Extension] on the conference home screen. Then the user won’t be available among the Conference Room Participants List.

  • Page 66: Figure 37 : Ucm Conference Room - Mute/ Unmute User

    Figure 37 : UCM Conference room – Mute/ Unmute user • Conference Bridge: To bridge another conference, enter the conference number and password and Bridge request will be sent. Figure 38: UCM Conference Menu - Bridge Conference • More: Press […] for more conference room operations. Users can choose to Lock/ Unlock the conference, Kick All or Mute/ Unmute All participants.

  • Page 67: Call Forwarding

    Figure 39 : UCM Conference Menu - More Call Forwarding Under Menu (OK) Phone Call Features Account X. • When disabled the LCD screen will look like the following figure: Figure 40: Disabled Call Forward • When the feature is enabled, the phone’s LCD screen will show the following figure. P a g e | 66 GRP261X /GRP2624/GRP2634 User Guide...

  • Page 68: Voice Mail

    Figure 41: Enable Call Forward • When forwarding a call, the recipient will display a “diverted from” message. Figure 42: Diversion Information • A Call Forward using BLF can also be performed by pressing the BLF key set on VPK/MPK as forward destination.

  • Page 69: Virtual Voice Mail

    For more information, please refer to admin guide. https://www.grandstream.com/hubfs/Product_Documentation/GRP261X/GRP2624/GRP2634_admin_guid e.pdf?hsLang=en Instant Messages GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614/GRP2615/GRP2616/GRP2624/GRP2634 allows users to send instant messages through the phone’s LCD. Under MENU (OK) Messages Instant Messages Figure 43: Instant Messages sub-menu Users can press “New”...

  • Page 70: Call Features

    Figure 45: IM Sent Successfully Call Features The GRP261X/GRP2624/GRP2634 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call forward etc. Table 11: Call Features Block Caller ID (for all subsequent calls) • Off hook the phone; •...
  • Page 71 Call with Call Waiting Disable (per call) • Off hook the phone; • Dial *70 and then enter the number to dial out. Call with Call Waiting Enabled (per call) • Off hook the phone; • Dial *71 and then enter the number to dial out. Unconditional Call Forward.

  • Page 72: Figure 46 : Feature Codes List

    2. Browse the codes using the UP/Down arrow keys 3. Select an option by pressing the MENU key; Or, Click “Dial” Softkey. Figure 46 : Feature Codes List P a g e | 71 GRP261X /GRP2624/GRP2634 User Guide Version 1.0.5.48...

  • Page 73: Advanced Features

    ADVANCED FEATURES Virtual Multi-Purpose Keys Web UI Configuration Users find Virtual Multi-Purpose Keys (VPK) configuration under phone’s UI Settings Programmable Keys Virtual Multi-Purpose Keys tab. It is recommended to select “Reset” on this page before configuring VPK here. By default, all fixed VPKs are listed. Figure 47: VPK Page Click on “Edit VPK”...

  • Page 74: Figure 49: Edit Vpk - Dynamic Vpk

    If users would like to configure more VPKs than the ones displayed on the page, they can click on “Add VPK” to configure dynamic VPK. The dynamic VPK supports up to 30 mode options. Figure 49: Edit VPK - Dynamic VPK Please note: 1.
  • Page 75 Presence Watcher presencewatcher Eventlist BLF eventlistblf Speed Dial via Active Account speeddialaa Dial DTMF dialdtmf Voice Mail voicemail Call Return callreturn Transfer transfer Call Park callpark Monitored Call Park Monitoredcp Intercom Intercom LDAP search Ldap Search Conference Conference Multicast Paging Multicast paging Record Record...

  • Page 76: Figure 50: Line Key As Transfer Mode

    Figure 50: Line Key as Transfer Mode LCD Indication and Configuration: The configured fixed VPKs are displayed next to the corresponding line. If dynamic VPKs are configured, the users can see a page number shown on the bottom left corner of the LCD. The following figures show page 1 and page 2 of the VPKs on LCD.

  • Page 77: Table 13: Vpk Modes Icon Indications

    Table 13: VPK Modes Icon Indications VPK Mode Description Default Reverse Unregistered Registered Call Forward LINE Dial_1_open_voicemail Dial_2_open_voicemail Account_1_open_voicemail Account_2_open_voicemail Connect Hold Idle Ringing Seized Error Invalid Unknown Away Available Unavailable Busy Chat Connect Ringing P a g e | 76 GRP261X /GRP2624/GRP2634 User Guide Version 1.0.5.48...
  • Page 78 Unknown User def Speed Dial Speed Dial Dial DTMF Dial DTMF Call Return Call Return Transfer Call transfer Call Park Call Park Busy Call Park Call Park Online Call Park Offline Intercom Intercom Multicast Intercom Paging Call LDAP Search LDAP Search Multicast Paging Multicast Listen Address Record...

  • Page 79: Predictive Dialing

    Instant Message Instant Message Redial Redial GDS OpenDoor GrandStream OpenDoor System Forward Forward Provision Provision Voice Mail Voice Mail Voice Mail New When the user is in call screen (during a call), he can press Right/Left arrow key to toggle between screens and choose which VPK to use.

  • Page 80: Search In Broadsoft Directories

    Figure 53: Predictive Dialing Note: Users can Disable the Predictive Dialing Feature from Web GUI under Settings Call Features. Search in Broadsoft Directories Web configuration Users can configure Broadsoft XSI directories correctly from Web GUI under Settings Broadsoft Broadsoft Directories. P a g e | 79 GRP261X /GRP2624/GRP2634 User Guide...

  • Page 81: Figure 54: Broadsoft Xsi Web Configuration

    Figure 54: Broadsoft XSI web configuration P a g e | 80 GRP261X /GRP2624/GRP2634 User Guide Version 1.0.5.48...

  • Page 82: Vpk Paging Support Inside The Lcd Call Screen

    Functionality Phone can predict possible contacts information from Broadsoft XSI directories when users dials a number. Users can select from the list of predicted numbers that will show if Broadsoft XSI directory information is loaded after pressing the related number Figure 55: Predictive Dialing from BS XSI Directories VPK Paging Support inside the LCD Call Screen Users can use their preconfigured VPK mode while in call screen.

  • Page 83: Line Switching In Call Screen

    Figure 58: Line Switching Shared Call Appearance (SCA) GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614/GRP2615/GRP2616/GRP2624/GRP2634 phone supports shared call appearance by Broadsoft standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line.

  • Page 84: Configuring Eventlist Blf

    Configuring Eventlist BLF Grandstream GRP261X/GRP2624/GRP2634 Carrier-Grade IP Phones support both Grandstream UCM Busy Lamp Filed and Event List BLF features and allows end users, such as attendant, to monitor the call status of users in the list. GRP261X/GRP2624/GRP2634 supports this feature by sending out the subscription request to the UCM and changing the indicator status of the Line keys, MPKs, or virtual MPKs that associated with the monitored users.

  • Page 85: Figure 60: Factory Functions

    Figure 60: Factory Functions These tools can be used to check the hardware and software status of the phone like verifying the LED, keypad buttons, LCD and certificates verification …etc. P a g e | 84 GRP261X /GRP2624/GRP2634 User Guide Version 1.0.5.48...

  • Page 86: Contacts

    CONTACTS Local Contacts The local contacts can save up to 1000 entries. Users can manage contacts by adding, deleting and modifying single contacts, downloading contacts from HTTP/TFTP server, importing contacts from external storage and exporting contacts to external storage. For more details please refer to the admin Guide: https://www.grandstream.com/hubfs/Product_Documentation/GRP261X/GRP2624/GRP2634_admin_guid e.pdf?hsLang=en Add a single Contact...

  • Page 87: Download/Upload Xml Phonebook From Web Ui

    <phonenumber>1111</phonenumber> <accountindex>0</accountindex> </Phone> <Phone type="Home"> <phonenumber>2222</phonenumber> <accountindex>0</accountindex> </Phone> <Phone type="Mobile"> <phonenumber>3333</phonenumber> <accountindex>0</accountindex> </Phone> <Primary>1</Primary> <Department>department</Department> <Job>job</Job> <Title>title</Title> <Company>company</Company> </Contact> </AddressBook> Download/Upload XML Phonebook from Web UI From the phone’s web interface under Directory Phonebook Management, Use the button “Download” to retrieve the XML phonebook currently configured on the phone. Press the button “Upload” to choose your XML phonebook to upload to the phone.

  • Page 88: Figure 62 : Download/Upload Xml Phonebook

    Figure 62 : Download/Upload XML Phonebook On the LCD screen, under Contacts. The phone will display the following: Figure 63: Local Phonebook - Contact Information User can also input the “Company”, “Title”, “Job” fields on the phonebook.xml like the previous example or through the phone’s LCD by pressing the “Edit”...

  • Page 89: Dialed Numbers Filtering

    Figure 64: Local Phonebook - Company/Title/Job Fields Dialed Numbers Filtering After downloading phonebook, when dialing a number from the contacts, the number may include special characters such as “()”, “- “, or space in between numbers. Figure 65: Contact Numbers with Special Characters When pressing Dial softkey, the phone will filter the special characters and make the calls send out properly.

  • Page 90: Contact Search Mode

    Contact search mode Quick Match The quick search feature allows users to search parts and strings of the entries. For instance, if users only remember the first name, last name or parts of the name / phone number, they can use the string in the search bar as displayed on the following screenshots: Figure 67: Before Search Figure 68: QuickMatch...

  • Page 91: Ldap

    Figure 69: ExactMatch LDAP Functionality Users can search contacts on the LDAP server from Contacts Menu, under LDAP Directory. This option can be configured under device web UI Phonebook LDAP. For further information, please refer to the admin guide. Figure 70: LDAP search Broadsoft Directories Functionality Users can also search from the Broadsoft directories by entering target content in the search form.

  • Page 92: Figure 71: Search In Broadsoft Directories

    Figure 71: Search in Broadsoft Directories P a g e | 91 GRP261X /GRP2624/GRP2634 User Guide Version 1.0.5.48...

  • Page 93: Call History

    CALL HISTORY Local Call History There are five different categories in the local call history. Users could use the navigation keys to browse call logs: • • Missed • Dialed • Answered • Transferred Figure 72: Call History Screen Page •...

  • Page 94: Figure 73: Missed Calls

    Figure 73: Missed Calls Users have the option to return the call immediately by clicking the “CallReturn” Softkey. Note: Users can set the phone to turn off LCD backlight while having a missed call. This option can be found under device web UI Settings Preferences LCD Display...

  • Page 95: Connecting To Devices

    CONNECTING TO DEVICES EHS Headset The GRP261X/GRP2624/GRP2634 supports normal RJ11 headset and Plantronics EHS headset. To use Plantronics EHS headset, go to the web GUI Settings Audio Control: Headset Type. Select "Plantronics EHS" then reboot the phone. 1. Connect EHS Headset (Plantronics) to the phone. Insert headset connector into the RJ11 headset port on the back of GRP261X/GRP2624/GRP2634.

  • Page 96: Figure 75: Bluetooth Feature

    Figure 75: Bluetooth feature There are two ways to pair the GRP2614/GRP2615/GRP2616 using the Bluetooth feature: From the GRP2615/GRP2614/GRP2616 1. Select “Start Scan” to search nearby Bluetooth devices Figure 76: Bluetooth Scan 2. Choose a device then select “Pair”. The phone will then start the paring process Figure 77: GRP2615/GRP2614/GRP2616 Pairing Process P a g e | 95...

  • Page 97: Figure 78: Successful Bluetooth Pairing

    Figure 78: Successful Bluetooth pairing 3. If the pairing succeeds, users will see "Connected" next to the name of the Bluetooth device. From a Bluetooth different device: 1. Make sure the Bluetooth is powered on and shows “Discoverable” under “Bluetooth status” Figure 79: Bluetooth Status 2.

  • Page 98: Wi-Fi (Grp2612W/Grp2614/Grp2615 & Grp2616, Grp2624, Grp2634 Only)

    For more details on the Bluetooth features, please refer to: https://www.grandstream.com/hubfs/Product_Documentation/GRP2600_Bluetooth_Guide.pdf?hsLan g=en Wi-Fi (GRP2612W/GRP2614/GRP2615 & GRP2616, GRP2624, GRP2634 only) To connect the these models to a Wi-Fi Network through the keypad menu. Please follow the below steps: 1. On LCD MENU, navigate to System Wi-Fi settings.

  • Page 99: Figure 83: Wi-Fi Scanning

    Figure 83: Wi-Fi Scanning 4. A list of available Wi-Fi networks will be displayed. Select the desired network, Figure 84: Nearby Wi-Fi networks 5. If required, enter the password to connect. Figure 85: Wi-Fi password required 6. An incorrect password will trigger an error message “Cannot connect to the selected network”. P a g e | 98 GRP261X /GRP2624/GRP2634 User Guide...

  • Page 100: Figure 86: Failed/Successful Wi-Fi Connection

    - If the connection is successful a “Wi-Fi NetWork Connected” message will display on screen Figure 86: Failed/Successful Wi-Fi connection 7. Check the Wi-Fi icon on idle screen to verify if the Wi-Fi network is properly connected Figure 87: Wi-Fi Status 8.

  • Page 101: Restore Factory Default Settings

    RESTORE FACTORY DEFAULT SETTINGS Warning: Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider. Restore factory settings using LCD menu Please follow the instructions below to reset the phone: 1.

  • Page 102: Experiencing Grp261X/Grp2624/Grp2634

    EXPERIENCING GRP261X/GRP2624/GRP2634 https://www.grandstream.com Please visit our website: to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. product related documentation, FAQs User and Developer Forum We encourage you to browse our for answers to your general questions.

This manual is also suitable for:

Grp2612Grp2612pGrp261 seriesGrp2613Grp2614Grp2615 ... Show all

Table of Contents