Samsung WF328AA Series Fast Track Troubleshooting

Model: WF328AA*/XAA
Please Note: There are version
changes on this model, verify you
are ordering the correct parts.
SUPPORT INFORMATION
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Quick Test Mode
Note: This test erases all faults and
:
memory
To enter press Spin, Silver Care, & Power
simultaneously with the power off.
1. All LED's light up and the washer beeps as it
enters the Quick Test Mode.
2. The unit displays the software version for a
second then clears the EEprom.
3. After the displaying the software version, LCD
will display Model information. If EEEE is displayed
the PCB ass'y is defective.
4. When the version is displayed. Press the follow-
ing keys to test the various components
Press Temp Key to cycle through the Water Valves in
this order: Pre Cold, Cold Main, Bleach, Cold Main &
Bleach for Fabric Softener, Hot, then off.
Press Spin Key to test Motor circuit.
Press Soil Key to test Drain Pump
EEPROM Clear Check
Power off, Press Delay Start, Signal and Power Key
at the same time. Good = Good Fail = FAiL. All
memory will be cleared, including Fault Codes.
This should be done when a new Main PCB
is installed
# tsWF328 RevD 03/21/2011
Fast Track Troubleshooting
IMPORTANT SAFETY NOTICE – "For Technicians Only" This service data sheet is
intended for use by persons having electrical, electronic, and mechanical experience
and knowledge at a level generally considered acceptable in the appliance repair trade.
Any attempt to repair a major appliance may result in personal injury and property
damage. The manufacturer or seller cannot be responsible, nor assume any liability for
injury or damage of any kind arising from the use of this data sheet.
http://support-us.samsung.com/spstv/howto.jsp
shooting, to enter press Signal & Extra Rinse simultaneously
with the power on.
While in Service Mode the following tests can be performed:
Quick Spin Test = Delay Start & Silver Care: This accelerates the
drum motor from 0 to maximum RPM over a few minutes.
Stay with the washer during this test, out of balance detection
may be bypassed.
hold its spinning speed for 10 minutes before going back to Quick
Spin Test Mode.
Cycle Count = Press the Signal button to see # cycles run.
Soft Ware # = Press the Soil button to see the software version.
Fast Time Down = Press the Temp button to advance cycle
Fault Code Test = Press the Silver Care button to view the stored
fault codes – then turn Dial to view error codes (Push Start/Pause
while the code is displayed to view the number of cycles since the
error occurred)
Peripheral (Main PCB) input Tests
1. Extra Wash. Turn Dial so the Normal LED is turned on, press the
Start/Pause Key. The Water Temp will be displayed in Fahrenheit.
2. Extra Wash. Turn Dial so the Whites LED is turned on, press the
Start/Pause Key. Door status is displayed (OP=open, CL=closed).
3. Extra Wash. Then turn the Dial so that the Perm Press LED is
turned on. Next, press the Start/Pause Key. The door lock Switch
status will be displayed (UL if unlocked, Lo if locked).
5. Extra Wash. Turn Dial so the Sanitize LED is turned on, press the
Start/Pause Key it will display the Ag Kit Status in 3 seconds: ―- -‖ if
AG kit is operated properly.
―7E‖ if AG kit is out of order (check wire harness & PCB)
Water Frequency/Water Sensor Testing Select a cycle & start the
washer, enter Service Mode & press Extra Rinse. Turn the Dial so
that the Quick Wash LED is turned on. Next, press the Start/Pause
Key. The Water Frequency will be displayed. The frequency will
change as the unit fills.
Publication # tsWF328 Revision Date 03/21/2011
Service Mode:
This mode allows more detailed operation tests and trouble-
Press the Start/Pause button during the test to
Note:
1