Cisco SPA122 ATA Quick Reference Manual

Quick Reference Guide
for the Cisco SPA122 ATA with your analog phone
8x8 Virtual Office features are accessed from your
analog phone using Flash and * codes.
• Flash refers to use of a Flash button. If you
don't have a Flash button on your phone, you
can create the same effect by quickly tapping
the on-hook sensor on your phone as if you
were quickly hanging up and then picking up
again.
• The * refers to use of the * button on your
phone's dial pad.
Basic Calling
Placing a Call
Extension to extension
Dial the extension number and pick up the handset
or press the speakerphone button (if your phone
has a speakerphone).
Outbound calls
Dial the phone number and pick up the handset or
press the speakerphone button (if your phone has
a speakerphone).
• Local Call – (Phone Number)
• Long Distance – (Area Code) (Phone Number)
• International – 011 (Country Code) (Phone
Number)
Calling through Virtual Office Online
Login to your Virtual Office Online account and
change your I'm calling from: status to Desk
Phone, click on the phone number of a contact,
then pick up the call from your desk phone and
wait for the call to connect.
Answering a Call
New call
Pick up the handset or press the speakerphone
button (if your phone has a speakerphone).
While on another call (call waiting)
1. Press Flash to retrieve a new incoming call
after hearing the call waiting tone. The first call
will automatically be placed on hold
2. To alternate between the two calls,
press Flash
Ending a Call
Hang up your handset (or speakerphone).
Voicemail
Listen to voicemail
1. Dial 555 from your phone (or Dial 500 from
another phone in your company PBX) or
dial your entire phone number from any
other phone
• From your own phone (after dialing 555)
just enter your voicemail password and
press # again
• When dialing from another phone, enter
your extension number, press #, enter your
voicemail password and press # again
2. After connecting, follow the recorded
announcements to access your
voicemail account
Forwarding voicemail
1. When listening to a voicemail, press 0 to access
voicemail options
2. Press 2 and enter an extension number to
forward the voicemail to another extension
Call Transfer
Cold Transfer (Blind Transfer)
Transfer a call to a second number without
speaking to the second party.
To cold transfer a call to a new number
1. Press Flash. This puts the first caller on hold
2. Enter the second number
3. Hang up to complete the transfer (before the
second party answers)
Warm Transfer
Transfer a call to a second number, after first
speaking to the second party.
To warm transfer an existing call to a
new number
1. Press Flash to put the first caller on hold
2. Dial the second number
3. Talk to the second party
4. Hang up to complete the transfer
Conference Call
Conferencing allows you to join two callers into a
conference via your phone.
When a call is already in progress
1. Press Flash
2. Dial the second call
3. After the second call answers, press Flash to
join the calls into a 3-way conference
When no calls are in progress
1. Dial the first caller on the line
2. Follow the steps above
Ending a conference
To end a conference, just hang up.
Hold
If your phone has a hold button, use it to put calls
on or off hold.
If your phone does not have a hold button:
1. Press Flash when on a call
2. The call will be placed on hold and then you can
hang up as soon as you hear the dial tone
3. To retrieve your held call, pickup the handset or
speakerphone
Note: If you have a call on hold, and receive a
second call, you can answer it and alternate
between the two calls by pressing Flash.
However, if you have a call on hold and
you make a second outbound call, pressing
Flash will create a 3-way call.