Before You Begin; How To Report Damage - Western Digital OpenFlex Data24 Installation Manual

Installation Guide
1.3 Before You Begin
The installation process for the OpenFlex™ Data24 happens in two basic phases, which are described in the
following procedures:
1.
Unpacking the OpenFlex Data24 (page 8)
2.
Installation Procedure (page 8)
1.3.1 How to Report Damage
During the installation process, there are a number of inspection steps where the installation team should
be looking for damage to the product that may have occurred during shipment. If damage is found,
document the items using the following process.
Before you begin: Before reporting damage to the system, pleas locate the system information.
There is a small plastic tab that can be pulled out to show the vital system details such as the SKU number
and single Top Level Serial Number. This is the only location for the product SN. The pullout tab is located
on the front of the platform in the location shown in the following image.
Figure 1: Pullout Tab Location
Take two digital photos of the damaged packaging or component, one closeup shot showing the
Step 1 :
damage in detail and one further out so the support engineers working the case can see where
the damage occurred.
Step 2 : Open a web browser and go to
The Western Digital Enterprise Support Center page will appear:
https://portal.wdc.com/Support/s/login/
1. Installation

1.3 Before You Begin

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