Sony WH-XB900N Help Manual page 121

Wireless noise canceling stereo headset

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Help Guide

Wireless Noise Canceling Stereo Headset

WH-XB900N

Cannot hear a person on a call.

Check that both the headset and the connected device (i.e., smartphone) are turned on.

Turn up the volume of the connected device and the volume of the headset if they are too low.

Check the audio settings of the Bluetooth device to make sure the sound is output to the headset during a call.

Use the Bluetooth device to reestablish the connection. Select HFP or HSP for the profile.

While listening to music with the headset, stop playback and double-tap the touch sensor control panel lightly to

respond to an incoming call.