Sony WH-XB700 Help Manual
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Sony WH-XB700 Help Manual

Wireless stereo headset
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Help Guide
Wireless Stereo Headset
WH-XB700
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About voice guidance
Supplied accessories
Checking the package contents
Parts and controls
Location and function of parts
About the indicator
Power/Charging
Charging the headset
Available operating time
1

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Summary of Contents for Sony WH-XB700

  • Page 1 Wireless Stereo Headset WH-XB700 Use this manual if you encounter any problems, or have any questions. Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/ Getting started...
  • Page 2 Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone...
  • Page 3 Using the voice assist function (Siri) About the setting of the CUSTOM button and the operation of the Call button Using the apps What you can do with “Sony | Headphones Connect” app Installing “Sony | Headphones Connect” app Important information...
  • Page 4 The Bluetooth wireless communication range is short, or the sound skips. The headset does not operate properly. Cannot hear a person on a call. Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 5: What You Can Do With The Bluetooth Function

    You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive a call hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 6: About Voice Guidance

    In the factory setting, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app. For more details, refer to the following URL: http://rd1.sony.net/help/mdr/hpc/h_zz/...

  • Page 7: Checking The Package Contents

    After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Stereo Headset USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm (7.88 in.)) (1) Headphone cable (approx. 1.2 m (47.25 in.)) (1) 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 8: Location And Function Of Parts

    Help Guide Wireless Stereo Headset WH-XB700 Location and function of parts Slider Slide to adjust the length of the headband. (left) mark left unit Headband (right) mark right unit Indicator (blue/red) Lights up in red while charging. Lights up in red or blue to indicate the power or communication status of the headset.
  • Page 9 The volume + button has a tactile dot. (play/call) button Controls the various functions when you call or play music on the headset. Volume - button Related Topic About the indicator Checking the remaining battery charge 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 10: About The Indicator

    Help Guide Wireless Stereo Headset WH-XB700 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / - : Turns off Turning on (flashes twice)
  • Page 11 Other Updating software Initialization completed (flashes 4 times) For details, see “Initializing the headset to restore factory settings”. 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 12: Charging The Headset

    Help Guide Wireless Stereo Headset WH-XB700 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. Connect the headset and an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor to connect the headset to an AC outlet.
  • Page 13 If the headset detects a problem while charging due to the following causes, the indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult with your Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C – 35 °C (41 °F - 95 °F).

  • Page 14: Available Operating Time

    Communication time: Max. 30 hours Standby time: Max. 300 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE function. Note Usage hours may be different depending on the settings and conditions of use.

  • Page 15: Checking The Remaining Battery Charge

    The remaining charge which is displayed may differ from the actual remaining charge in some cases. Please use it as a rough estimate. Hint You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and the iPhone/iPod touch both support this app.
  • Page 16 In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge. Related Topic What you can do with “Sony | Headphones Connect” app 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 17: Turning On The Headset

    Help Guide Wireless Stereo Headset WH-XB700 Turning on the headset Press and hold the button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 18: Turning Off The Headset

    Help Guide Wireless Stereo Headset WH-XB700 Turning off the headset Press and hold the button for about 2 seconds until the indicator (blue) turns off. Related Topic Turning on the headset 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 19: How To Make A Wireless Connection To Bluetooth Devices

    Connecting the headset to a registered (paired) device Once a device is registered (paired), it is not necessary to register it again. Connect to a device that is already registered (paired) with the headset using the appropriate method. 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 20 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android™ smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 21: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Stereo Headset WH-XB700 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 22 Note When registering a device (pairing), [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700]. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.
  • Page 23 Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 24: Connecting To A Paired Android Smartphone

    Check the connection status on the Android smartphone. If it is not connected, proceed to step 3. Display the devices paired with the Android smartphone. Select [Settings] - [Device connection] - [Bluetooth]. Touch the switch to turn on the Bluetooth function. Touch [WH-XB700].
  • Page 25 The above procedure is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When connecting, [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700].
  • Page 26 Help Guide Wireless Stereo Headset WH-XB700 One-touch connection (NFC) with an Android smartphone By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection. Compatible smartphones NFC-compatible smartphones installed with Android 4.1 or later.
  • Page 27 (One-touch connection switching). Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the Android smartphone with one-touch (NFC) Switching the device by one-touch (NFC) Listening to music from a device via Bluetooth connection 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 28 Press and hold the button for about 2 seconds to turn off the power before that time. You will hear a voice guidance “Power off”, the indicator (blue) turns off, and the headset powers off. 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 29: Switching The Device By One-Touch (Nfc)

    When an NFC-compatible smartphone is connected to the headset, if the smartphone is touched by another NFC- compatible Bluetooth device (headset or speaker), the smartphone is disconnected from the headset and connected to the Bluetooth device. Note Unlock the smartphone screen in advance if it is locked. 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 30: Pairing And Connecting With An Iphone

    Help Guide Wireless Stereo Headset WH-XB700 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 31 Note When registering a device (pairing), [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700]. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.
  • Page 32 Initializing the headset to restore factory settings 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 33: Connecting To A Paired Iphone

    Help Guide Wireless Stereo Headset WH-XB700 Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Check that the indicator (blue) continues to flash after you release your finger from the button. You will hear the voice guidance “Power on”.
  • Page 34 The above procedure is an example. For more details, refer to the operating instructions supplied with the iPhone. Note When connecting, [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700].

  • Page 35: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Stereo Headset WH-XB700 Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 36 Click the [Bluetooth] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then select [WH-XB700]. Click [Pair]. If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear a voice guidance “Bluetooth...
  • Page 37 Note When registering a device (pairing), [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700]. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.
  • Page 38 Help Guide Wireless Stereo Headset WH-XB700 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 39 Select [Change PC Settings] of the [Settings] charm. Select [PC and devices] of [PC Settings]. Select [Bluetooth]. Select [WH-XB700], then click [Pair].
  • Page 40 Note When registering a device (pairing), [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700]. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.

  • Page 42: Pairing And Connecting With A Computer (Windows 7)

    Help Guide Wireless Stereo Headset WH-XB700 Pairing and connecting with a computer (Windows 7) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 43 Note When registering a device (pairing), [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700]. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.
  • Page 44 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 45 Help Guide Wireless Stereo Headset WH-XB700 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 46 If [WH-XB700] does not appear on the display, try again from step 3. A Passkey may be called “Passcode”, “PIN code”, or “Password”. Click the speaker icon in the upper right part of the screen and select [WH-XB700]. Now you are ready to enjoy music playback on your computer.
  • Page 47 When registering a device (pairing), [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700]. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.

  • Page 48: Connecting To A Paired Computer (Windows 10)

    Check the connection status on the computer, and if it is not established, proceed to step 3. Select the headset using the computer. Right-click the volume icon on the windows toolbar, then click [Playback devices]. Right-click [WH-XB700]. If [WH-XB700] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices].
  • Page 49 Select [Connect] from the displayed menu. The connection is established. You will hear a voice guidance “Bluetooth connected”. Hint The above procedure is an example. For more details, refer to the operating instructions supplied with the computer.
  • Page 50 Note When connecting, [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700]. If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings.
  • Page 51 Help Guide Wireless Stereo Headset WH-XB700 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 52 Right-click [WH-XB700]. If [WH-XB700] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices]. Select [Connect] from the displayed menu.
  • Page 53 The above procedure is an example. For more details, refer to the operating instructions supplied with the computer. Note When connecting, [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700].
  • Page 54 Pairing and connecting with a computer (Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 55: Connecting To A Paired Computer (Windows 7)

    Check the connection status on the computer, and if it is not established, proceed to step 3. Select the headset using the computer. Click the [Start] button, then [Devices and Printers]. Double-click [WH-XB700] of [Devices]. You will hear a voice guidance “Bluetooth connected”.
  • Page 56 The above procedure is an example. For more details, refer to the operating instructions supplied with the computer. Note When connecting, [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700].
  • Page 57 Help Guide Wireless Stereo Headset WH-XB700 Connecting to a paired computer (Mac) Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 58 The above procedure is an example. For more details, refer to the operating instructions supplied with the computer. Note When connecting, [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700].
  • Page 59 As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 60: Pairing And Connecting With Other Bluetooth Devices

    Check that the indicator (blue) repeatedly flashes twice in a row. You will hear a voice guidance “Bluetooth pairing”. Perform the pairing procedure on the Bluetooth device to search for this headset. [WH-XB700] will be displayed on the list of detected devices on the screen of the Bluetooth device. If it is not displayed, repeat from step 1.
  • Page 61 Note When registering a device (pairing), [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700]. If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.

  • Page 62: Connecting To A Paired Bluetooth Device

    The above procedure is an example. For more details, refer to the operating instructions supplied with the Bluetooth device. Note When connecting, [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700].
  • Page 63 Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 64 A2DP connection is simultaneously established. In that case, connect from step 2 after disconnecting via smartphone/mobile phone operations. When using the Google Assistant, the headset cannot make a multipoint connection. When using Amazon Alexa, the headset cannot make a multipoint connection. 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 65 On the smartphone connected to the headset, uncheck either [Call audio] (HFP) or [Media audio] (A2DP). Operation example: For connecting only through media audio (A2DP) Touch [Settings] - [Device connection] - [Bluetooth] - the setting icon next to [WH-XB700]. On the [Paired devices] screen, uncheck [Call audio].
  • Page 66 “Media audio” (A2DP). When using the Google Assistant, the headset cannot make a multipoint connection. When using Amazon Alexa, the headset cannot make a multipoint connection. Related Topic Checking the remaining battery charge 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 67 On the smartphone connected to the headset, uncheck either [Call audio] (HFP) or [Media audio] (A2DP). Operation example: For connecting only through media audio (A2DP) Touch [Settings] - [Device connection] - [Bluetooth] - the setting icon next to [WH-XB700]. On the [Paired devices] screen, uncheck [Call audio].
  • Page 68 “Media audio” (A2DP). When using the Google Assistant, the headset cannot make a multipoint connection. When using Amazon Alexa, the headset cannot make a multipoint connection. Related Topic Checking the remaining battery charge 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 69: Disconnecting Bluetooth Connection (After Use)

    You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 70: Using The Supplied Headphone Cable

    (play/call) , and CUSTOM buttons cannot be used. Adjust the volume, playback/pause, and other operations on the playback device. If connecting the cable to the headset while it is turned on, the headset will turn off automatically. 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 71 Help Guide Wireless Stereo Headset WH-XB700 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the Bluetooth device via a Bluetooth connection.
  • Page 72 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 73: Controlling The Audio Device (Bluetooth Connection)

    The available functions may vary depending on the connected device. In some cases, it may operate differently or may not work at all when the operations described above are performed. When you use an iPhone, Siri may be activated by pressing and holding the (play) button. 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 74 You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 75 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: prioritizes the sound quality (default).

  • Page 76: Supported Codecs

    SBC. Refer to the operating instructions supplied with the device regarding setting the codec. Related Topic About the sound quality mode 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 77 Sound sources compressed by streaming playback, MP3, Bluetooth transmission codec, etc. are played with natural and expansive sound. The DSEE function can be set up on the “Sony | Headphones Connect” app, and is only available when connected to the headset via Bluetooth connection.

  • Page 78: Receiving A Call

    Help Guide Wireless Stereo Headset WH-XB700 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 79 Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call What you can do with “Sony | Headphones Connect” app 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 80: Making A Call

    Help Guide Wireless Stereo Headset WH-XB700 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 81 Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 82: Functions For A Phone Call

    Help Guide Wireless Stereo Headset WH-XB700 Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone.
  • Page 83 Press the (call) button once to finish a call. (*) Some devices may not support this function. Related Topic Receiving a call Making a call 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 84 You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 85 If your smartphone is an Android smartphone, skip this step. Open the “Sony | Headphones Connect” app, and set the CUSTOM button as the Google Assistant button. When using the Google Assistant for the first time, open the Google Assistant app and tap the [Finish headphones setup] button on the Conversation View, and follow the on-screen instructions to complete initial settings for the Google Assistant.
  • Page 86 Installation of the latest Amazon Alexa app is required. Open the Amazon Alexa app. Open the “Sony | Headphones Connect” app, and set the CUSTOM button as the Amazon Alexa button. For details on the “Sony | Headphones Connect” app, refer to the following URL.
  • Page 87 The Google app cannot be activated when you say “Ok Google” even when the Android smartphone’s “Ok Google” setting is on. The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 88: Using The Voice Assist Function (Siri)

    Siri cannot be activated when you say “Hey Siri ” even when the iPhone’s “Hey Siri” setting is on. Siri may not be activated depending on specifications of the smartphone or application version. Siri does not work when connected to a device not compatible with the voice assist function. 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 89 The Google Assistant No effect Amazon Alexa No effect iPhone Setting of the CUSTOM button Pressing and holding of the (call) button Activating Siri (default setting) Activating Siri The Google Assistant Activating Siri Amazon Alexa Activating Siri 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 90 For details on the “Sony | Headphones Connect” app, refer to the following URL. http://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app depends on the audio device. The app specifications and screen design may change without prior notice. Related Topic Installing “Sony | Headphones Connect”...
  • Page 91 WH-XB700 Installing “Sony | Headphones Connect” app Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details on the “Sony | Headphones Connect” app, refer to the following URL.

  • Page 92: Other Notes

    Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.

  • Page 93: Cleaning The Unit

    The unit is not waterproof. If water or foreign objects enter the unit, it may result in fire or electric shock. If water or a foreign object enters the unit, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases.
  • Page 94 The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.

  • Page 95: Customer Support Websites

    Help Guide Wireless Stereo Headset WH-XB700 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 96: What Can I Do To Solve A Problem

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 97 You cannot turn on the headset when the headphone cable is connected to the headphone cable input jack. Remove the headphone cable before turning on the headset. Related Topic Charging the headset Checking the remaining battery charge Using the supplied headphone cable 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 98: Charging Cannot Be Done

    Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update. Related Topic Charging the headset 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 99: Charging Time Is Too Long

    Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Check that you are using the supplied USB Type-C cable. Related Topic Charging the headset 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 100 There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available. Try the USB connection procedure again in cases other than those stated above. 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 101 (OS 8.1 or later) can display the remaining battery charge. Check that the smartphone is connected with HFP (Hands-free Profile). Otherwise, the remaining battery charge will not be correctly displayed. Related Topic Checking the remaining battery charge 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 102 Pair the headset and the Bluetooth device again. Check that the headphone cable is connected firmly. Related Topic How to make a wireless connection to Bluetooth devices Using the supplied headphone cable Listening to music from a device via Bluetooth connection 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 103: Low Sound Level

    Help Guide Wireless Stereo Headset WH-XB700 Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 104: Low Sound Quality

    (play) button on the headset once during playback. Or you can use the computer to establish an A2DP connection. As for the operations on your Bluetooth device, refer to the operating instructions supplied with the device. 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 105 Use this headset and the Bluetooth device as near to each other as possible. If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 106: Pairing Cannot Be Done

    (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices Initializing the headset to restore factory settings 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 107 Remove the headphone cable before establishing the one-touch connection (NFC). Check that the connecting device supports the NFC function. Check that the Bluetooth function of the smartphone is turned on. Related Topic One-touch connection (NFC) with an Android smartphone 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 108: Unable To Make A Bluetooth Connection

    If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 109: Distorted Sound

    Help Guide Wireless Stereo Headset WH-XB700 Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc. 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 110: The Bluetooth Wireless Communication Range Is Short, Or The Sound Skips

    Use this headset and the Bluetooth device as near to each other as possible. If you are listening to music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. Related Topic About the sound quality mode 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 111: The Headset Does Not Operate Properly

    Reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset. Related Topic Resetting the headset Initializing the headset to restore factory settings 4-747-579-11(3) Copyright 2019 Sony Corporation...
  • Page 112 While listening to music with the headset, stop playback and press the (call) button to respond to an incoming call. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 113: Low Voice From Callers

    Help Guide Wireless Stereo Headset WH-XB700 Low voice from callers Turn up the volume of the headset and the connected device. 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 114: Resetting The Headset

    CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 4-747-579-11(3) Copyright 2019 Sony Corporation...

  • Page 115: Initializing The Headset To Restore Factory Settings

    In this case, delete the pairing information for the headset from the device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. Note If you have updated the software after purchasing the headset, even if you initialize the headset, the software is retained updated.

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