HP dx2708 Troubleshooting Manual
Compaq business desktops microtowers and small form factor
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Also See for dx2708:
- Support list (34 pages) ,
- Service & reference manual (107 pages) ,
- Illustrated parts map (2 pages)
Table of Contents
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Troubleshooting Guide
HP Compaq Business Desktops
dx2700/dx2708 Microtowers and
dx2700 Small Form Factor Models
Document Part Number: 431664-001
September 2006
This guide provides helpful hints and solutions for troubleshooting
the above products as well as scenarios for possible hardware and
software problems.
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Table of Contents
Related Manuals for HP dx2708
Summary of Contents for HP dx2708
- Page 1 Troubleshooting Guide HP Compaq Business Desktops dx2700/dx2708 Microtowers and dx2700 Small Form Factor Models Document Part Number: 431664-001 September 2006 This guide provides helpful hints and solutions for troubleshooting the above products as well as scenarios for possible hardware and...
- Page 2 Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
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Page 3: Table Of Contents
Accessing HP Insight Diagnostics ........ -
Page 4: Computer Diagnostic Features
USB HP Drive Key. Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. -
Page 5: Accessing Hp Insight Diagnostics
It is recommended that you accept the assigned default keyboard for your language unless you want to test your specific keyboard. 6. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight Diagnostics utility launches with the Survey tab displayed. Troubleshooting Guide www.hp.com... -
Page 6: Survey Tab
Storage—Shows information about storage media connected to the computer. This list includes all fixed disks, diskette drives, and optical drives. System—Shows information about the system board, processor, chassis, and BIOS, plus internal speaker and PCI bus information. Troubleshooting Guide www.hp.com 1–3... -
Page 7: Test Tab
2. On the left side of the tab, select the Type of Test to perform (Quick, Complete, or Custom). 3. On the left side of the tab, select the Test Mode (Interactive or Unattended). 4. Select the device to be tested from the drop-down list. Troubleshooting Guide www.hp.com 1–4... -
Page 8: Status Tab
Test tab. The Status tab also shows: ■ The devices being tested ■ The tests that are running ■ The overall elapsed time ■ The individual elapsed test times ■ The condition status of each test Troubleshooting Guide www.hp.com 1–5... -
Page 9: Log Tab
An html file will be saved to the inserted diskette. 5. Print the information from the storage device used to save it. ✎ To exit HP Insight Diagnostics, click Exit in the upper right corner of the screen then remove the Library CD from the optical drive. Troubleshooting Guide www.hp.com... -
Page 10: Downloading The Latest Version Of Hp Insight Diagnostics
Computer Diagnostic Features Downloading the Latest Version of HP Insight Diagnostics www.hp.com 1. Go to 2. Click the Software & Driver Downloads link. 3. Click the Download drivers and software radio button. 4. Enter your product number (for example, dx2100) in the text box... -
Page 11: Troubleshooting
Refer to the Safety & Comfort Guide on the Library CD and available at www.hp.com/ergo for more information on choosing a workspace and creating a safe and comfortable work environment. - Page 12 CAUTION: Running the Restore Plus! CD will erase all data on the hard Ä drive. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature.
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Page 13: Helpful Hints
CAUTION: Running the Restore Plus! CD will erase all data on the hard Ä drive. ✎ For sales information and warranty upgrades (HP Care Pack Services), call your local authorized service provider or dealer. Helpful Hints If you encounter problems with the computer, monitor, or software,... - Page 14 You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. * dx2060 default video sources sequence: PCI, embedded; dx2180 default video sources sequence: PCI-Express adapters, PCI, embedded Troubleshooting Guide www.hp.com 2–4...
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Page 15: Solving General Problems
You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your HP authorized reseller or service provider. Problem Cause... - Page 16 (10.2-cm) clearance on all vented sides of the computer and monitor to permit required airflow. 2. Ensure fans are connected and working properly (some fans only operate when needed). 3. Ensure the processor heatsink is installed properly. Troubleshooting Guide www.hp.com 2–6...
- Page 17 Turn on the monitor and check that the and the monitor light is monitor light is on. not on. The cable connections are Check the cable connection from the not correct. monitor to the computer and to the electrical outlet. Troubleshooting Guide www.hp.com 2–7...
- Page 18 Try a different monitor. Power LED is flashing Initernal error has occurred Refer to “Interpreting Diagnostic Lights and computer will not and the computer is and Audible Codes” to interpret the start. flashing a code. error code. Troubleshooting Guide www.hp.com 2–8...
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Page 19: Solving Hardware Installation Problems
You can also use devices. Computer Setup to reconfigure or disable devices to resolve the resource conflict. Troubleshooting Guide www.hp.com 2–9... -
Page 20: Interpreting Diagnostic Lights And Audible Codes
LED codes. ✎ Recommended actions in the following table are listed in the order in which they should be performed. ✎ Replace the system board or power supply only as the last resort. Troubleshooting Guide www.hp.com 2–10... - Page 21 2. Replace DIMMs one at a time to followed by a 2 isolate the faulty module. second pause. Also 3. Replace third-party memory with 5 simultaneous HP memory. beeps will be heard. 4. Replace the system board. Troubleshooting Guide www.hp.com...
- Page 22 Also 8 simultaneous beeps will be heard. Inclining beeps Rapid Incorrect Enter the correct password. when password incline password entered. entered. Declining beeps Rapid Correct password No action required. when password decline entered. entered. Troubleshooting Guide www.hp.com 2–12...
- Page 23 If it is turned on, then replace the power button harness. 5. If the 5V_aux light on the system board is not turned on, then replace the power supply. 6. Replace the system board. * Applicable for non China version. Troubleshooting Guide www.hp.com 2–13...
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Page 24: Restoring The Software
Restore Plus! CD. See the documentation included with the Restore Plus! CD for complete instructions on using this feature. ✎ In the event that you lose power during the initial operating system installation process, use the Restore Plus! CD to install the operating system. Troubleshooting Guide www.hp.com 2–14... -
Page 25: Contacting Customer Support
Troubleshooting Contacting Customer Support For help and service, contact an authorized reseller or dealer. To www.hp.com locate a reseller or dealer near you, visit ✎ If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.