Troubleshooting - Napoleon PRO500RSIBNSS-3 Manual

Troubleshooting

Problem
Low heat / Low flame when valve For propane - improper lighting procedure.
turned to high.
For natural gas - undersized supply line.
For both gases - improper preheating.
Excessive flare-ups/uneven heat. Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on sear plates and in
drip pan.
Burners burn with yellow flame, Possible spider web or other debris, or improper air
accompanied by the smell of gas. shutter adjustment.
Flames lift away from burner, Improper air shutter adjustment.
accompanied by the smell of
gas, and possibly difficulties in
lighting.
Rear and Side burners will not Dead battery / or installed incorrectly.
light with the igniter but will light
with a match.
Loose electrode wire or switch terminal wires.
Lifting flames on burner.
Main burner will not light with Jet-fire outlet is dirty or clogged.
the igniter but will light with a
match.
Humming regulator. Normal occurrence on hot days.
Burners will not cross light each Dirty or corroded cross light brackets.
other.
"Paint" appears to be peeling Grease build-up on inside surfaces.
inside lid or hood.
Burner output on "high" setting Lack of gas.
is too low. (Rumbling noise and
fluttering blue flame at burner Supply hose is pinched.
surface.)
Dirty or clogged orifice.
Spider webs or other matter in venturi tube.
Propane regulator in "low flow" state.
N415-0539 SEP 25.20
Possible Causes Solution
Ensure lighting procedure is followed carefully. All gas
grill valves must be in the off position when the tank
valve is turned on. Turn tank on slowly to allow pressure
to equalize. See lighting instructions.
Pipe must be sized according to installation code.
Preheat grill with both main burners on high for 10 to 15
minutes.
Ensure sear plates are installed with the holes towards
the front and the slots on the bottom. See assembly
instructions.
Preheat grill with both main burners on high for 10 to 15
minutes.
Clean sear plates and drip pan regularly. Do not line pan
with aluminum foil. Refer to cleaning instructions.
Thoroughly clean burner by removing. See general
maintenance instructions. Open air shutter slightly
according to combustion air adjustment instructions.
(This must be done by a qualified gas installer.)
Close air shutter slightly according to combustion air
adjustment instructions. (This must be done by a
qualified gas installer.)
Replace with premium heavy-duty battery.
Check that electrode wire is firmly pushed onto the
terminal on the back of the igniter. Check that the lead
wires from the module to the ignition switch (if equipped)
are firmly pushed onto their respective terminals.
Close air shutter slightly - see previous problem.
Clean jet-fire outlet with a soft bristle brush.
This is not a defect. It is caused by internal vibrations in
the regulator and does not affect the performance or
safety of the gas grill. Humming regulators will not be
replaced.
Clean or replace as required.
This is not a defect. The finish on the lid and hood is
porcelain and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards, that
flake off. Regular cleaning will prevent this. See cleaning
instructions.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Ensure lighting procedure is followed carefully. All gas
grill valves must be in the off position when the tank
valve is turned on. Turn tank on slowly to allow pressure
to equalize. See lighting instructions.
19
EN
www.napoleon.com