Troubleshooting Tips - GE GFWN1300 Owner's Manual & Installation Instructions

Troubleshooting Tips... Before you call for service
Problem
Not draining Load is out of balance
Not spinning
Pump clogged
Not tumbling
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down
the drain
Leaking water Door gasket is damaged
Check back left of washer
for water
Fill hoses or drain hose is
improperly connected
Household drain may be
clogged
Dispenser clogged
Incorrect use of detergent
Dispenser box cracked
Clothes too Load is out of balance
wet
Pump clogged
Overloading
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down the
drain
Incomplete Automatic load redistribution Timer adds 3 minutes to cycle for each rebalance. 11 or 15
cycle or
timer not
advancing
Pump clogged
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down the
drain
20
Possible Cause
Redistribute clothes and run Drain + Spin or Rinse + Spin.
Increase load size if washing small load containing heavy and light items.
See page 13 on how to clean the Pump Filter.
Straighten drain hose and make sure washer is not sitting on it.
Check household plumbing. You may need to call a plumber.
Ensure there is an air gap between hose and drain.
Check to see if gasket is seated and not torn. Objects left in
pockets may cause damage to the washer (nails, screws, pens,
pencils).
Water may drip from the door when the door is opened. This is a
normal operation.
Carefully wipe off rubber door seal. Sometimes dirt or clothing is
left in this seal and can cause a small leak
If this area is wet, you have oversudsing condition. Use less
detergent.
Make sure hose connections are tight at washer and faucets and
make sure end of drain hose is correctly inserted in and secured to
drain facility.
Check household plumbing. You may need to call a plumber.
Powder soap may cause clogs inside the dispenser and cause
water to leak out the front of the dispenser. Remove drawer and
clean both drawer and inside of dispenser box. Please refer to
Cleaning the Washer section.
Use only HE and correct amount of detergent.
If new installation, check for crack on inside of dispenser box.
Redistribute clothes and run Drain + Spin or Rinse + Spin.
Increase load size if washing small load containing heavy and light items.
The machine will slow the spin speed down to 410 rpm if it has a
hard time balancing the load. This speed is normal.
See page 13 on how to clean the Pump Filter.
The dry weight of the load should be less then 16 lbs.
Straighten drain hose and make sure washer is not sitting on it.
Check household plumbing. You may need to call a plumber.
Ensure there is an air gap between hose and drain.
rebalances may be done. This is normal operation.
Do nothing; the machine will finish the wash cycle.
See page 13 on how to clean the Pump Filter.
Straighten drain hose and make sure washer is not sitting on it.
Check household plumbing. You may need to call a plumber.
Ensure there is an air gap between hose and drain.
What To Do
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