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Problem
•
Even though a Game Card has
Is the Game Card inserted properly?
been inserted, the icon for the
Remove the Game Card and properly reinsert it until it clicks into place. If this doesn't work,
software title does not appear
try reinserting it a few more times
•
and the HOME Menu displays:
Are you using a software title from a different region?
"There is nothing inserted into
Only Nintendo 3DS and Nintendo DSi software titles matching the region of the system will
work. Software titles from different regions may not function.
the Game Card slot."
This message appears while
playing Nintendo DS /
Nintendo DSi software:
Turn off the power, then turn it back on and try again, carrying out the same procedure
as before. If the error message still appears, there may be a fault with your system. Please
"An error has occurred. Press and
hold the POWER Button to turn
contact Nintendo Customer Support for assistance
the system off. Please refer to the
Operations Manual for details."
I am having difficulty using
•
wireless communications
Is one of the following signal strength icons (
(communications are interrupted
Signal strength appears to be poor. Move closer to the other player(s), and remove obstructions
and the game cannot be played
between the systems.
smoothly)
•
Is your access point using WEP security encryption?
Your system is unable to use Wi-Fi Protected Setup to connect to access points that use WEP
I can't find a wireless
security.
network access point
•
Is your access point using WPA2-PSK (TKIP) security encryption ( p. 37)?
Your system is unable to search for access points that use WPA2-PSK (TKIP) security.
•
Does an error code appear?
An error message and error code will appear if the internet connection settings are incorrect
or if the connection test fails. Follow the instructions given in the on-screen error message.
For error codes that appear when setting up Nintendo DS Connections or when playing
Nintendo DS or Nintendo DSi software, please read the following.
For error codes that appear when playing Nintendo DSi software
The internet connection configured for your system may not be correct. Select CONNECTION
I can't connect to the internet
TEST from Internet Settings to start the connection test, then follow the instructions given
in the error message.
54
Solution
( p.
27).
( p.
58).
or
) shown on screen?
Problem
•
Did you enter the correct PIN?
( p.
Enter the correct PIN
•
Did you enter the correct answer to your secret question?
Enter the correct answer to your secret question
If you have forgotten your PIN
or secret question answer...
If you have forgotten your PIN
Touch FORGOT PIN on the first screen that appears after
touching PARENTAL CONTROLS in System Settings, or
touch I FORGOT on the PIN entry screen. Enter the answer
to your secret question.
If you have forgotten your secret question answer
1
Touch I FORGOT on the secret answer entry screen.
I can't disable Parental Controls
2
If you have registered an email address, touch OK on
the screen for obtaining a master key. A master key
will then be sent to the registered email address.
Note:
•
An internet connection is required to receive
a master key.
•
If you are blocking emails using a spam filter or domain
filtering, ensure that your email account can accept emails
from the "@nintendo.net" domain.
If you have not registered an email address...
An enquiry number will be displayed. Please contact Nintendo Customer Support
by phone or email
on your
system. You will be given a master key.
3
Touch OK on the previous screen, then enter the
master key.
Note: Once you've entered the master key, your email
address will be deleted from the system. Please register
your email address again after setting a new PIN.
Solution
39).
( p.
39).
( p. 58) with the enquiry number and the date currently set
55
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