Rinnai Demand Duo R-Series Installation And Operation Manual page 50

Limited Warranty for Demand Duo™ R Series - CHS199100REC / CHS19980REC
What is Covered?
The Rinnai Standard Limited Warranty covers any defects in materials or workmanship when the
product is installed and operated according to Rinnai written installation instructions, subject to the terms
within this Limited Warranty document. This Limited Warranty applies only to products that are installed
correctly in the United States. Improper installation may void this Limited Warranty. It is recommended
that a trained and qualified professional who has attended a Rinnai installation training class complete
your installation. This Limited Warranty coverage, as set out in the table below, extends to the original
purchaser and subsequent owners, but only while the product remains at the site of the original
installation, and terminates if the product is moved or reinstalled at a new location.
Table 12: Warranty Period of Coverage
Item
Heat Exchanger
Storage Tank
All Other Parts and Components
Reasonable Labor
[1] For commercial applications, the heat exchanger warranty is 8 years or 12,000 combustion hours,
whichever occurs first.
Notes: From date of purchase, period of coverage is reduced to 8 years or 12,000 combustion hours,
whichever occurs first, if the Rinnai Tankless Water Heater temperature settings exceed 160°F (71°C).
What Will Rinnai Do?
Rinnai will repair or replace the covered product or any part or component that is defective in materials or
workmanship as set forth in the above table. Rinnai will pay reasonable labor charges associated with the
repair or replacement of any such part or component during the term of the labor warranty period. All repair
parts must be genuine Rinnai parts. All repairs or replacements must be performed by a qualified
professional who is properly trained to do the type of repair.
Replacement of the product may only be authorized by Rinnai at its sole discretion. Rinnai does not
authorize any person or company to assume for it any obligation or liability in connection with the
replacement of the product. If Rinnai determines that repair of a product is not possible, Rinnai may replace
the product with a comparable product at Rinnai's sole discretion. The warranty claim for product parts and
labor may be denied if a component or product returned to Rinnai is found to be free of defects in material
or workmanship; damaged by improper installation, use or operation; or damaged during return shipping.
How To Obtain Service
For the name of a trained and qualified professional, please contact your place of purchase, visit the Rinnai
website (www.rinnai.us), call Rinnai at 1-800-621-9419 or write to Rinnai at 103 International Drive,
Peachtree City, Georgia 30269.
Proof of purchase is required to obtain warranty service. You may show proof of purchase with a dated
sales receipt, or by registering within 30 days of purchasing the product. To register your Rinnai Tankless
Water Heater, please visit www.rinnai.us. For those without internet access, please call
1-800-621-9419. Receipt of registration by Rinnai will constitute proof-of-purchase for this product.
Registration of product installed in new home construction may be verified with a copy of the closing papers
provided by the initial home buyer. However, registration is not necessary in order to validate this Limited
Warranty.
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Period of Coverage (from date of purchase)
Demand Duo™ R-Series (REC) Installation and Operation Manual
Commercial Applications Only
8 years [1]
6 years [1]
5 years
1 year