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en-us Troubleshooting
Issue
There are removable streaks on
glasses, glassware with a metallic
appearance and silverware.
Irreversible clouding of glassware.
Detergent residue is present in the
detergent dispenser or the tab
collecting tray.
Excessive formation of foam
occurs.
Connection to home network is not
established.
WLAN display is flashing.
Home Connect cannot be
implemented correctly.
Special salt refill indicator lights up. Insufficient special salt.
34
Cause and troubleshooting
Amount of rinse aid to be dispensed is set too high.
Set the rinse aid system to a lower setting.
▶
→ "Setting the amount of rinse aid", Page 16
No rinse aid has been added.
Add rinse aid.
▶
→ "Adding rinse aid", Page 16
There is detergent residue in the final rinse. Lid of detergent dispenser is blocked by
dishware and will not open fully.
Arrange dishware in the upper rack so the tab collecting tray is not obstructed by
1.
dishware.
→ "Loading dishware", Page 18
Items of dishware are blocking the dispenser lid.
Do not place dishware or fragrance dispensers in the tab collecting tray.
2.
Dishware has been precleaned too intensively. Then the sensors choose a lighter
cycle. Stubborn remnants cannot be entirely removed.
Only remove large remnants of food and do not pre-rinse dishware.
▶
Adjust the sensitivity of the sensors.
▶
→ "Sensors", Page 6
Glasses are not dishwasher-proof, only suitable for dishwashers.
Use dishwasher-proof glasses.
▶
Glasses are usually only suitable for cleaning in a dishwasher, i.e. long-term
wear or long-term changes must be expected.
Avoid a lengthy steam phase (standing time after wash cycle ends).
▶
Use a program with a lower temperature.
▶
Set the softening system to the water hardness.
▶
→ "Setting the water softening system", Page 15
Use detergent with a glass protection component.
▶
Spray arms were blocked by dishware so detergent was not rinsed out.
Check that the spray arms are not blocked and can rotate freely.
▶
Detergent dispenser was damp when detergent was added.
Only add detergent to the detergent dispenser when dry.
▶
Hand soap got in the rinse aid dispenser.
Immediately add rinse aid to the dispenser.
▶
→ "Adding rinse aid", Page 16
Rinse aid has been spilled.
Remove the rinse aid with a cloth.
▶
Detergent or machine care product used causes excessive foaming.
Change the brand of detergent.
▶
WLAN on router is not active.
Check the wireless network connection of your router.
▶
Connection to home network is not available.
Activate the wireless network connection on your router.
▶
Home Connect set incorrectly.
Please consult the documents supplied for Home Connect®.
▶
There is a technical error.
Please consult the information on support in the documents supplied for
▶
Home Connect®.
Add Special salt.
▶
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