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Settings : Security & location : Lock and unlock phone
Fix an issue
Issue: Sometimes the sensor can't read my fingerprints.
Each finger has a unique print. If you've added only one fingerprint, add more for other fingers you want to
use with the sensor.
The sensor may have trouble reading fingerprints if your finger is:
•
Wet
•
Oily
•
Dirty
•
Injured
If a registered fingerprint isn't working as expected,
injured, add fingerprints for your other fingers and use them until healed.
Issue: Fingerprint option disappeared from Security & location menu.
After each troubleshooting step, check to see if your issue is fixed.
1.
Turn your phone off and then on again.
2.
Check if a software update is available
3.
Check for app updates.
Open
the Play Store app, then touch your profile icon
4.
Use safe mode
to see if apps you installed are causing the issue and uninstall as needed.
If the sensor works correctly in safe mode, a 3rd party app is probably causing the issue. These apps can
cause issues: lock screen apps, app locks that use the fingerprint sensor, RAM boosters, and RAM
cleaners.
5.
Reset the phone.
Set lock screen preferences
Use these options to control what content and features appear on your
when your screen
locks.)
Limit lock screen notifications
If you've
set a pattern, PIN or
1.
Go to
Settings
> Security & Location.
2.
Touch Lock screen preferences > Lock screen.
3.
Select whether or not to show notifications. If you show notifications but hide sensitive content, then
you'll get notifications for an incoming email or chat, but they won't include message details.
Add message to lock screen
To add your name or a short message to your
for your phone.
password, you can control which notifications show on your
lock screen
remove
and re-add the fingerprint. If your finger is
> My apps & games.
lock
for anyone who finds your phone:
screen. (You can also
lock
screen.
168
control
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