Page 1 User Guide...
Page 2 © 2023 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Page 3: Table Of Contents
Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics...
Page 4 Remake your home screen with launchers Lock screen Use a screen saver Use apps Open, close, switch apps View two apps on screen View notifications About preloaded apps Get, delete, manage apps Install or update apps Manage or delete apps...
Page 5 Add contacts Edit or delete contacts Star your favorite contacts Sort contacts Share contacts Phone calls Answer calls Make calls During a call Make video calls Make conference calls Block calls and texts Turn call waiting on and off...
Page 6 Control data usage Share your internet connection Connect to VPNs Connected devices Connect with Bluetooth Transfer files between phone and computer (USB) Cast screen or media to TV Print from your phone Apps & notifications Change app settings...
Page 7 Change font and display size Use Ambient display Accessibility Visual assistance Hearing assistance Dexterity assistance Use accessibility shortcuts Security & location About security Protect against harmful apps Make sure your phone can be found Lock and unlock phone...
Page 8 Hardware issues Phone is slow or unstable Phone feels warm or hot Phone won't turn on Phone restarts or crashes Screen is frozen or won't respond Screen displays wrong colors SD card issues Call and SIM issues...
Page 9: Set Up Phone
Set up phone About your hardware Hardware diagram Headset jack Earpiece Front camera Volume button Power button Notch for removing back cover...
Page 10: Insert And Remove Sim And Sd Cards
Set up phone Microphone LED flash Back cameras Fingerprint sensor Microphone Micro USB port to charge phone, transfer files, and share data connection with tethered devices Speaker Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth.
Page 11 Set up phone The type to buy depends on how you'll format the card: • Portable storage (can use card in different devices): A Class 2, 4, or 6 card is sufficient. • Internal storage (card used only by phone): Use a high speed card such as UHS-1 type for best performance.
Page 12 Set up phone To insert a SIM card: Slide the SIM in, with gold contacts facing down. If you have a nano SIM, use the micro-SIM adapter included in the box to insert it in this slot. If your phone supports dual SIMs, remove the battery and then slide the nano SIM in, with gold contacts facing down.
Page 13: Copy Data From Old Phone
Set up phone When two SIMs are inserted, you see at the top of the home screen. If you see troubleshoot the issue. Note: If you need to activate or resize a SIM, contact your carrier. Replace back cover Line up the back cover over the fingerprint sensor. Snap the cover on.
Page 14 Set up phone To ensure you don’t miss any messages or calls, on your iPhone: Turn off iMessage. (Settings > Messages off. Or, if your SIM has been removed, deregister your phone.) Turn off FaceTime. (Settings > FaceTime > off.) Download the Google Drive app on your iPhone.
Page 15: Manage Dual Sims
Set up phone • Multimedia attachments in messages • Most phone settings • Wallpaper • Call history You’ll see these when you sign in to your Google account on your new phone. What won't copy: • Downloads, like PDF files •...
Page 16: Set Up Voicemail
Set up phone Set up SIMs You can specify which SIM to use for mobile data, calls, and text messages: Go to Settings > Network & internet > SIM cards. Select options: • Touch Mobile data and select a SIM. •...
Page 17: Set Up Email
Set up phone Touch Voicemail. If you have two SIM cards, touch the SIM for the account to change. Change any of the options: • To change voicemail service from your carrier to a different service or app, touch Advanced Settings >...
Page 18: Prepare For Emergencies
Set up phone To set up corporate email: Open the Gmail app. Do one of the following: • If this is your first time opening the Gmail app, touch Add another email address. • If you have been using Gmail with another account, touch your profile icon , then touch Add another account.
Page 19: Make It Yours
Set up phone Touch Lock screen preferences > Lock screen message. Type the text to display and touch Save. Tip: Don't put your mobile number as contact info on your lock screen unless you can access your voicemail from another device. Send your location to emergency services Not all carriers and countries support this feature.
Page 20 Set up phone • Adjust screen settings, like font size, rotation settings, and dark background. • Assign ringtones photos to friends you call. • Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be interrupted.
Page 21: Learn The Basics
Learn the basics About your home screen You see the home screen when you turn on and unlock your phone. Swipe right or left to move between home screens. What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network connections.
Page 22: About Your Lock Screen
Learn the basics Customize your home screen Organize it: • Touch & hold an item you want to move, then drag it to the new location. • Group icons into folders. Change how you get around: You can replace the navigation bar with the navigation icons.
Page 23 Learn the basics • Go into Lockdown. Temporarily turn off notifications and fingerprint unlocking. You can customize your lock screen to add a message and control which notifications appear.
Page 24: New To Android
Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • move between screens. • In addition to touching the screen to select items, you can use other gestures, such as pinch to zoom.
Page 25: If You Had An Iphone
Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.
Page 26: About Your Google Account
Learn the basics : New to Android? • Keep on making video calls. Use the Meet app to make video calls with friends who have iPhones or Android phones. • Continue listening to podcasts. You can listen with the Podcasts app. Or, there are lots of podcast apps on Play Store - search for “podcast”...
Page 27: Status Bar Icons
Learn the basics : New to Android? Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details.
Page 28 Learn the basics : New to Android? Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
Page 29 Learn the basics : New to Android? Connected by cable. USB tethering enabled. SYNC AND UPDATES App updates are available for download from Play Store. App successfully installed from Play Store. Email and calendar sync in progress. Upload complete. Download complete. Google backup in progress.
Page 30 Learn the basics : New to Android? Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert. OTHER ICONS Screenshot is available.
Page 31: Phone Terms You Should Know
Learn the basics : New to Android? Phone terms you should know Airplane mode This mode allows you to use your phone's non-wireless functions (music, games, etc.), while disabling its wireless radio functions that are banned on airplanes during flight. Software that you can download for added functionality, such as games, email apps, bar code scanners and more.
Page 32 Learn the basics : New to Android? shortcut An icon you can add to your home screen that lets you quickly open an app. Create shortcuts for apps you use frequently. SIM card Subscriber Identity Module (SIM) card. A card that securely stores information your carrier uses to authenticate your phone on the cellular network.
Page 33: Get Around On Your Phone
Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.
Page 34: Use Navigation Bar
Learn the basics : Get around on your phone Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
Page 35: Use Quick Settings
Learn the basics : Get around on your phone Use quick settings Open quick settings Settings you adjust frequently, like Bluetooth, are “quick settings”, easy to get to from any screen. To see your first few quick settings, swipe down once from the top of your screen. To see all quick settings, swipe down again.
Page 36 Learn the basics : Get around on your phone Auto-rotate Flashlight Battery Saver Mobile data Airplane mode Cast Data Saver (Appears after you turn on Data Saver the first time.) Night Light (Appears after you turn on Night Light the first time.) Bedtime mode (Appears after you turn on Bedtime mode the first time.) Wi-Fi hotspot...
Page 37: Turn Screen Off And On
Learn the basics : Get around on your phone Open all settings To open the full list of all settings: • Open quick settings and touch • open Settings app. Tip: You can search the Settings app to find what you need quickly. Just touch at the top of the app and type your search term.
Page 38: Discover Useful Tools
Learn the basics : Discover useful tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Control phone with your voice Train launch phrase Open the Google app, then touch your profile icon >...
Page 39: Use Time And Weather Widget
Learn the basics : Discover useful tools Use voice commands to get directions Tell your phone to provide directions to a destination: Be sure you set up voice commands. Say your launch phrase. Say “Navigate to [destination].” Use Directions widget Before you hit the road, add a Maps Directions widget to your home screen, and you'll have directions...
Page 40 Learn the basics : Discover useful tools Set or delete alarms Touch the time. Adjust alarms: • To add a new alarm, touch and set the time and ringtone. • To use an existing alarm, switch it on . Touch to view or edit its ringtone.
Page 41: Manage Time Spent On Your Phone
Learn the basics : Discover useful tools Then: • To switch between forecasts for multiple locations you added, swipe right and left. • To see more details on the weather provider’s website, touch an item on the forecast. Control weather alert notifications The widget sends notifications about weather conditions that need special attention.
Page 42 Learn the basics : Discover useful tools Tip: To manage your child's screen time, use parental controls. To set an app timer: Go to Settings > Digital Wellbeing & parental controls > Dashboard. Or, Settings > Apps & notifications > Screen time. Next to the app you want to limit, touch Set the total time that you can use the app per day.
Page 43 Learn the basics : Discover useful tools Tip: To mute sounds, stop vibration, and block notifications for all calls and notifications, use Do Not Disturb. Make it easier to put your phone away at bedtime You can schedule changes to get ready for sleep. Go to Settings >...
Page 44: Work With Text
Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.
Page 45: Cut, Copy, Paste Text
Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...
Page 46: Use Voice Typing
Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...
Page 47: Personalize Your Phone
Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Use your own photos, images that came on your phone, or images from an online category. Set the wallpaper Touch & hold a blank area on your home screen, then touch Wallpapers. Touch a wallpaper or photo to use.
Page 48 Personalize your phone : Home screen Touch & hold the home screen. Touch Widgets. Widgets are listed under their related apps. Touch & hold a widget to add it. Adjust widget's size You can make some widgets larger to view more content: Touch &...
Page 49 Personalize your phone : Home screen • New incognito tab Chrome • New tab • New reminder Calendar • New event • New task • Open most recent conversation Messages • New conversation • Start screen saver Clock • Start stopwatch •...
Page 50: Remake Your Home Screen With Launchers
Personalize your phone : Home screen Drag it onto another to group them together, then release when you see a frame around them. To name the folder, touch to open it, then touch its name and type a new name. To add apps to the folder: Touch &...
Page 51 Personalize your phone : Home screen Touch Default apps > Home app. Or, touch Advanced > Default apps > Home app. Select the launcher you want to use. To adjust its settings, touch Delete launchers You can only delete launchers that you installed. Touch &...
Page 52: Lock Screen
Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
Page 53: Use Apps
Use apps Open, close, switch apps Open and close apps To open an app, swipe up from the bottom of your home screen, then touch the app. You don't need to close apps. Android manages the memory and battery that apps use, so you don't need to worry about leaving apps open.
Page 54: View Notifications
Use apps Exit split screen view Drag the divider all the way up or down. Use Picture-in-picture With some apps, you can watch video in a small, movable frame while you do other things. Use it when navigating with Google Maps, too. When you’re playing a video or navigating with Maps, go to the home screen or app you want to use.
Page 55 Use apps • You see them when you swipe the status bar down on any screen. If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Some important notifications pop up briefly over your current app so that you can take action. For example, a notification for an incoming call might appear while you're watching a video, so that you can answer or dismiss the call.
Page 56: About Preloaded Apps
Use apps Swipe down from the top of the screen and touch the notification to open the app. From your lock screen, touch the notification twice and enter your PIN, pattern, or password to unlock your screen and open the app. Snooze a notification Swipe left or right slowly.
Page 57 Use apps Chrome Browse the web. Access your browser bookmarks from any device, and sync tabs with your computer or Android devices. Clock Set alarms. Use a timer or stopwatch. Contacts Organize and connect with your contacts. Assign ringtones to people. Docs Create, edit, and collaborate with others on documents.
Page 58 Use apps Google TV Get movies and TV shows for instant viewing from Play Store. (Not available in all countries.) Maps Find your destination, explore locations. Meet Make video call with your friends across Android and iOS. Messages Send and receive text messages. News See headlines, weather, and information on your favorite topics and locations.
Page 59 Use apps Sheets Create, edit, and collaborate with others on spreadsheets. Slides Create, edit, collaborate with others, and play presentations. YouTube Find, view, and upload videos to the web. Get help using an app Open the app. Touch or . Look for Help or Settings >...
Page 60: Get, Delete, Manage Apps
Use apps : Get, delete, manage apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
Page 61 Use apps : Get, delete, manage apps Touch Network preferences > Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app.
Page 62: Manage Or Delete Apps
Use apps : Get, delete, manage apps Manage or delete apps Organize apps To organize apps into groups on your home screen, folders. Control app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features.
Page 63 Use apps : Get, delete, manage apps If the problem goes away: To exit safe mode, restart your phone. One by one, uninstall recently downloaded apps. After each removal, restart your phone. See whether removing that app solved the problem. Once you delete the problematic app, you can restore the other apps you removed during testing.
Page 64: Protect Against Harmful Apps
Use apps : Get, delete, manage apps Go to Settings > Apps & notifications > App info. Apps installed by others show the message Not installed for this user. Touch the app name. Touch > Uninstall for all users. Back up to Google You can automatically back up the following items to your Google account:...
Page 65 Use apps : Get, delete, manage apps Open the Play Store app. Touch your profile icon > Play Protect. Review the results of the latest scan, or touch Scan. Play Protect is on by default. To learn more, read Google's help.
Page 66: Search And Browse
Use apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
Page 67 Use apps : Search and browse On the home screen, touch on the search widget. Or, open the Camera app and touch Frame the item you want to learn about and touch Touch the item you want to learn about. For text, touch it to select it, and use to select more.
Page 68: Search Your Phone
Use apps : Search and browse Search your phone Find an app Swipe up from the bottom of the home screen. Touch Search apps. Type the app's name. If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch.
Page 69 Use apps : Search and browse On a web page: • To bookmark it, touch > Or, touch > Add to Home screen to put a shortcut on your home screen. • To search for text on that page, touch > Find in page. •...
Page 70 Use apps : Search and browse Change default browser You can download other browsers from Play Store. After you've installed one, you can make it your default browser. Go to Settings > Apps & notifications. Touch Default apps > Browser app. Or, touch Advanced >...
Page 71: Text Messaging
Use apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
Page 72 Use apps : Text messaging Optionally: • To open an attached photo or file, touch it. • save an attachment, touch & hold it, then touch > Save. • If the message is important, star it so you can find it later.
Page 73 Use apps : Text messaging Do one of the following: • Touch & hold to start recording a voice message. When done, lift your finger. • Touch to attach a photo or video or capture a new one. Touch to expand the viewfinder to fullscreen, where you can switch to a selfie camera or capture a video.
Page 74: Manage, Delete Messages
Use apps : Text messaging Touch You can now paste it elsewhere, like in an email you're composing. Manage, delete messages Keep track of important messages To access your important messages and conversations in the Messages app: Star messages you want to find later. Pin up to 3 conversations to keep these groups of messages at the top when you open the app.
Page 75 Use apps : Text messaging • To see archived messages, touch > Archived. Control notifications for text messages If you use the Messages app: Open Messages app. Touch your profile icon > Messages settings. If you have dual SIMs, touch General. Touch Notifications and: •...
Page 76: Change Default Messaging App
Use apps : Text messaging Touch Group messaging and select an option. Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app. To select a different app to send and receive text (SMS) and multimedia (MMS) messages: Go to Settings >...
Page 77 Use apps : Text messaging See and send messages When you have unread messages, you'll see a red notification and number of unread messages in the browser tab on your computer. To send messages from your computer, your phone must be on and connected to the internet. Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer.
Page 78: Email
Use apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...
Page 79: View Email Attachments
Use apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...
Page 80: Preview Inboxes From Home Screen
Use apps : Email Touch Browse > Downloads. Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview.
Page 81 Use apps : Email Touch > Notifications. Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 82: Calendar App
Use apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.
Page 83: Create And Manage Events
Use apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
Page 84: Control Notifications For Calendar Events
Use apps : Calendar app Control notifications for calendar events Touch & hold the app icon. Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone.
Page 85: Clock App
Use apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
Page 86 Use apps : Clock app In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch the current name and change it (helpful when using multiple timers).
Page 87: Set Date And Time
Use apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use 24-hour format on •...
Page 88 Use apps : Clock app Turn Automatic home clock on...
Page 89: Contacts, Calls, Voicemail
Contacts, calls, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.
Page 90: Edit Or Delete Contacts
Contacts, calls, voicemail : Contacts Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: • assign a custom ringtone, touch >...
Page 91: Star Your Favorite Contacts
Contacts, calls, voicemail : Contacts Delete one contact Open Contacts app. Touch the person's name. Touch > Delete and confirm the deletion. Delete multiple contacts Open Contacts app. In your contact list, touch & hold the first contact. Touch the other contacts to delete. Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the...
Page 92: Share Contacts
Contacts, calls, voicemail : Contacts Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown. These changes don't affect which contacts are shown in the Phone app. In the Contacts app: • To show contacts from only one account, touch and select the account.
Page 93 Contacts, calls, voicemail : Contacts Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer. Touch the name card file (.vcf) to open it and add the person to your contacts.
Page 94: Phone Calls
Contacts, calls, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...
Page 95: Make Calls
Contacts, calls, voicemail : Phone calls Make calls Make a call Touch Touch and enter a number. If you enter a wrong number, touch Touch to call the number. To hang up, touch Other ways to make calls You can place calls from: •...
Page 96: During A Call
Contacts, calls, voicemail : Phone calls Call nearby place Touch and say or type the name, then touch the search result to place the call. Learn more. Return call Touch , then touch next to the number. Tips: • To call frequent numbers with one touch from your home screen, a Direct dial widget.
Page 97: Make Video Calls
Contacts, calls, voicemail : Phone calls Use other apps When you hold your phone to your ear, the screen goes dark to avoid accidental touches. To wake it up, move it away from your ear or press the Power button. To hide the call and use other apps, touch To return to the call, swipe the status bar...
Page 98: Make Conference Calls
Contacts, calls, voicemail : Phone calls Make conference calls To make a conference call: Call the first person. To call the next person: Touch This puts the first call on hold. Enter the number. Touch To join the calls after the second person answers, touch Block calls and texts About blocking If you don’t want to get calls or texts from a certain phone number, you can block it.
Page 99 Contacts, calls, voicemail : Phone calls Block all numbers for a contact Open Contacts app. Touch the person's name. Touch > Block numbers. If you don’t want to report the call as spam to Google, remove the checkmark. Touch Block. On the contact screen, you'll see by the blocked numbers.
Page 100: Turn Call Waiting On And Off
Contacts, calls, voicemail : Phone calls • It doesn’t control whether your number shows when you make calls. If you don't want Google to identify spam callers, touch > > Settings > Caller ID & spam and turn it off Turn call waiting on and off When you’re on a call and a new call comes in, the new call is sent to voicemail.
Page 101 Contacts, calls, voicemail : Phone calls You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) To learn more about a call, touch it, then touch To see only your missed calls: Touch Touch >...
Page 102: Make Emergency Call From Locked Phone
Contacts, calls, voicemail : Phone calls Touch the number. Touch Call details. Touch To delete all calls: Touch Touch > Call history. Touch > Clear call history. Make emergency call from locked phone In an emergency, you don’t need to unlock your phone to dial an emergency number (for example, 911 in the US or 112 in Europe).
Page 103: Voicemail
Contacts, calls, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
Page 104: Send All Calls From Contact To Voicemail
Contacts, calls, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
Page 105: Photos And Videos
Photos and videos Take photos Open the camera Do any of the following: • Touch • From the lock screen, swipe left. Take a standard photo On the viewfinder, touch If needed, adjust settings such as flash or photo size. Frame your subject: •...
Page 106 Photos and videos Take a panoramic photo On the viewfinder, touch Frame one side of the scene. Touch , then slowly pan horizontally across the scene. Keep your motion smooth and use a steady speed. When you reach the end of your scene, touch Take photo with adjustable focus (bokeh) Keep the subject of your photo in focus and blur the surrounding scene as little or much as you like.
Page 107: Take Screenshots
Photos and videos Take screenshots Capture screen with phone keys Press & hold the Power button, then touch Screenshot. When the screenshot is captured, you'll see in the status bar. Swipe the status bar down, and on the screenshot notification: •...
Page 108: Adjust Photography Settings
Photos and videos Share a video you've just taken Touch the video thumbnail in the lower left of the screen. Touch Select the way you want to share. You can also: • Copy videos to your computer using a USB cable.
Page 109 Photos and videos • When both the camera and subject are stationary Do not use HDR for: • Action shots • Low-light indoor photos • When you want to use the flash or the front camera When the camera detects a high contrast scene, it automatically goes into HDR mode, and HDR appears in the viewfinder.
Page 110: Adjust Other Camera Settings
Photos and videos • To change the photo's resolution, touch and change the photo size. Tip: If you're running low on internal storage, adjust settings to save new photos on your SD card. Use mirroring For the front (selfie) camera, when you look in the viewfinder, you'll see a mirror image: left and right are reversed, and text looks backwards.
Page 111: Delete Photos And Videos
Photos and videos Open camera with Power button Don’t miss a shot! Open your camera from any screen, even your lock screen. Just press the Power button twice quickly. Your viewfinder opens, and you’re ready to shoot. If you don’t want others to access your camera, you can turn this gesture off. But if you use a screen lock, don’t worry--only your Camera app is accessible.
Page 112: Edit Photos And Videos
Photos and videos Recover deleted photos and videos If you automatically back up photos to your Google account, you have some time to recover deleted items. When you delete a photo or video, it’s moved to the Trash in the Photos app for several weeks, before being deleted forever.
Page 113 Photos and videos While editing an image, you can: • Undo your last change. Touch > Undo edits. • Save a copy to preserve current changes. Touch > Save copy. When finished, touch SAVE. Edit videos Open the Photos app. Touch the thumbnail to open the video, then touch Do any of the following: •...
Page 114: Find, Share, Upload
Photos and videos : Find, share, upload Find photos and videos Photos/videos you took To search for photos or videos: Open Photos app. Touch Search, then in the search box, type a search term, such as a location or person's name. Make sure back up and sync is on.
Page 115: Share Photos And Videos
Photos and videos : Find, share, upload Folder Type of photo/video DCIM Taken with Camera app Pictures/PhotosEditor Your edited photos. Also check DCIM for edited photos. Pictures/Screenshots Screenshots Pictures/[app] Saved from messages or photo sharing apps Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth.
Page 116 Photos and videos : Find, share, upload • Whether you want to share on the internet or from device-to-device • Length of availability for sharing Ways to share Method Description Message Good for: (MMS) • Sharing one photo or a low-resolution video •...
Page 117: Upload Photos And Videos
Photos and videos : Find, share, upload • Cloud storage services are fairly secure, but not completely free from security breaches, so upload wisely. • Upload over Wi-Fi to prevent cellular data charges. Learn how Social app Good for: • Sharing publicly, with large groups of friends, followers, and subscribers •...
Page 118 Photos and videos : Find, share, upload Adjust settings as needed: • To choose high quality or original size for uploads, touch Backup quality. • To back up items in your Download, Screenshots, and third-party app folders, touch Back up device folders.
Page 119: Music
Music Listen to radio Listen to FM stations Your phone uses wired headphones (any brand) to automatically tune to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Open the FM Radio app. Plug headphones into your phone and touch to turn the radio on.
Page 120: Listen To Music
Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...
Page 121: Connect A Midi Device
Music Tip: To see Bluetooth files you received, go to Settings > Connected devices > Connection preferences > Received files. Transfer music from your computer To move your music from your computer to your phone, connect them with a USB cable and copy the files to your phone’s Music folder.
Page 122: Settings Network And Internet
Settings : Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar.
Page 123: Connect With Wi-Fi Direct
Settings : Network and internet Turn Wi-Fi off To extend the life of your battery between charges, turn off Wi‑Fi when you're not in a location with access to Wi‑Fi. Open quick settings and touch to turn it off. Advanced: Disable Wi-Fi scanning Go to Settings >...
Page 124: Control Data Usage
Settings : Network and internet Turn it on Open quick settings and touch to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth). If permitted by your airline, you can then turn Wi‑Fi and/or Bluetooth...
Page 125: Share Your Internet Connection
Settings : Network and internet When you turn off background data for an app, it won't sync until you open it, so you will receive NO notifications until you open the app and it syncs. Restrict for all apps when you’re low Go to Settings >...
Page 126 Settings : Network and internet Touch Wi-Fi hotspot and do any: • Make it easier to find and connect to your hotspot. Touch the name for your hotspot and change it. • See your current password or change it. Touch Advanced > Hotspot password. •...
Page 127 Settings : Network and internet Change the password. Turn the hotspot back on to continue using it. Tip: When no devices are connected, the hotspot turns off automatically. To adjust this setting, go to Settings > Network & internet > Hotspot & tethering > Wi-Fi hotspot > Advanced > Turn off hotspot automatically.
Page 128: Connect To Vpns
Settings : Network and internet To stop the connection, touch the notification and turn off Bluetooth tethering. Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall. Contact your network administrator for VPN settings and any additional apps or requirements. To set up a VPN connection: Go to Settings...
Page 129: Connected Devices
Settings : Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch to switch it on/off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
Page 130 Settings : Connected devices • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: Go to Settings >...
Page 131: Transfer Files Between Phone And Computer (Usb)
Settings : Connected devices Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction). Use a USB cable that's capable of data transfer and isn't for charging only. When you connect the phone and computer with the USB cable, the phone’s USB connection type is set to charging mode, which charges your battery but prevents your computer from seeing files on your phone.
Page 132: Cast Screen Or Media To Tv
Settings : Connected devices Location of files Files are stored in these folders on your phone: • DCIM: (Digital Camera Images) Photos and videos taken with the Camera app • Pictures: Photos you edited and photos from apps other than Camera •...
Page 133 Settings : Connected devices Miracast is not supported. To cast an app: Make sure your phone and smart TV or Chromecast are connected to the same Wi-Fi network. In a cast-compatible app (like YouTube), touch If you don't see or don't see your TV listed in the casting options, try these troubleshooting steps.
Page 134: Print From Your Phone
Settings : Connected devices Check for app help If you’re having issues casting with one of these apps, check their help center for troubleshooting information: • Netflix • Amazon Prime Video • YouTube • Google TV Print from your phone Set up printing To connect your printer and phone: Before you begin:...
Page 135 Settings : Connected devices Touch...
Page 136: Apps & Notifications
Settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
Page 137: Choose How Apps Notify You
Settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
Page 138 Settings : Apps & notifications Tip: To adjust several apps at once, go to Settings > Apps & notifications, touch to see all apps. Then touch Notifications for each app and adjust behavior. Change notification volume To adjust the volume level of all notifications: Press a Volume button and on the screen touch Adjust the slider.
Page 139 Settings : Apps & notifications Turn dots off for all apps Go to Settings > Apps & notifications > Notifications. Turn Allow notification dots on or off Turn dots off for one app Touch & hold the app icon. Touch >...
Page 140: Battery
Settings : Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Using the charger that came with the phone, insert the USB end into the phone.
Page 141: Use Battery Saver Mode
Settings : Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: Go to Settings > Battery and touch the percentage. Swipe up to view the list of apps and features using power since the last full charge.
Page 142: Show Battery Percentage In Status Bar
Settings : Battery • Stop apps from doing things in the background • Stop using Location services when your screen is off When the phone is in Battery Saver mode, you'll see in the status bar. Turn Battery Saver on or off Turn it on/off yourself Open quick settings and touch...
Page 143 Settings : Battery Pry off the cover. Don’t be afraid to use a little muscle. Remove the battery. Insert the new battery, face up. Snap the cover on.
Page 144: Storage
Settings : Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed.
Page 145: Manage Sd Card
Settings : Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.
Page 146 Settings : Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card To move apps to your SD card: Make sure it is formatted as internal storage. Go to Settings >...
Page 147: Find Downloaded Files
Settings : Storage To insert the card into another device (computer, projector, etc.) that uses different card dimensions, you may need the adapter that came with your card. See device manufacturer's instructions for the type of adapter required and insertion instructions. Erase SD card Go to Settings...
Page 148: Recover Recently Deleted Files
Settings : Storage • Photos, videos, and documents you save from emails or texts • Books, movies, or other content that you buy from Play Store and save for offline viewing • Other files or images you download from the web When the file has finished downloading, you'll see in the status...
Page 149: Upload Photos And Videos
Settings : Storage On your computer, visit music.youtube.com Click on your profile picture > Upload music. To learn more, read Google's help. After you’ve uploaded your music, you can listen to it: • On your computer by visiting music.youtube.com • On your phone with the Play Music Upload photos and videos...
Page 150: Scan Documents And Make Copies
Settings : Storage Scan documents and make copies Scan document to Drive You can scan important documents with your phone and save them as PDFs on Google Drive. Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: •...
Page 151: Sound
Settings : Sound Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.
Page 152 Settings : Sound Touch Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch > Audio and select the song stored on your phone.
Page 153: Silence Calls & Notifications
Settings : Sound Fix an issue If you're not hearing your ringtones: • Look for in your status bar, which means you're in Do Not Disturb mode. Open quick settings turn Do Not Disturb off. • Check that your ringtone volume is set to Silence calls &...
Page 154 Settings : Sound Set overall behavior Sound and vibration When Do Not Disturb is on, sound and vibration are muted. Alarms and media aren't muted by default, but you can mute them too. To adjust settings for alarms, media, and touch sounds: Go to Settings >...
Page 155 Settings : Sound To let calls through from repeat callers (the same person calling a second time within 15 minutes), turn Allow repeat callers on Text messages Go to Settings > Sound > Do Not Disturb. Touch Messages, events & reminders > Allow messages. Choose whether to allow messages from: •...
Page 156: Stop Phone From Speaking
Settings : Sound Adjust options to select the calendar to use and your reply status. To stop your phone from automatically silencing: Go to Settings > Sound. Touch Do Not Disturb > Turn on automatically. Select the rule and turn it off or touch to delete it.
Page 157: Turn Touch Sounds On/Off
Settings : Sound Go to Settings > Sound > Advanced. Turn off Charging sounds. Turn touch sounds on/off Go to Settings > Sound > Advanced. Do any of the following: • To hear a tone when you dial a number, turn on Dial pad tones. •...
Page 158: Display
Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...
Page 159: Change Screen Timeout
Settings : Display Select when to turn on Bedtime mode. Touch Customize. Turn Grayscale on Turn it off To temporarily switch back to regular colors from grayscale, open quick settings and touch To stop automatically changing to grayscale at night, go to Settings > Digital Wellbeing & parental controls >...
Page 160: Change Font And Display Size
Settings : Display Change font and display size You can make the text or other items on your screen smaller or larger for your comfort and convenience. Go to Settings > Display > Advanced. Do any of the following: • To adjust the size of text on the screen, touch Font size, then drag the slider to the size you want.
Page 161: Accessibility
Settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Choose an option. How you see colors Option to choose It’s difficult to tell violet from blue. Yellow and Deuteranomaly (red-green) green appear redder.
Page 162 Settings : Accessibility To zoom temporarily: Touch Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size.
Page 163: Hearing Assistance
Settings : Accessibility • Set your phone to make confirmation sounds after you touch or unlock the screen • Assign a ringtone for notifications from specific apps Hearing assistance Use volume booster for speaker Go to Settings > Sound > Advanced. Touch Sound enhancement.
Page 164: Dexterity Assistance
Settings : Accessibility Dexterity assistance Use external switch or keyboard If you’re unable to use a touchscreen, Switch Access lets you control the phone using external switches or keyboard keys to select items, scroll, enter text, and more. To use Switch Access, you must have one of the following: •...
Page 165 Settings : Accessibility Use two fingers to swipe up from the bottom of the screen. If you've set other accessibility tools to use this gesture, swipe up with two fingers and hold to switch between tools. Choose an option from the menu. To use the menu: At the bottom of the screen, touch If you've set other...
Page 166: Security & Location
Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.
Page 167: Protect Against Harmful Apps
Settings : Security & location Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.
Page 168: Lock And Unlock Phone
Settings : Security & location : Lock and unlock phone Set a screen lock You can set up a screen lock to secure your phone. Each time you turn on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...
Page 169: Adjust Screen Lock Options
Settings : Security & location : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a or a work (corporate) email account to your phone.
Page 170: Unlock With Trusted Devices
Settings : Security & location : Lock and unlock phone To hide patterns (if you're using a pattern screen lock): Go to Settings > Security & location. Touch Turn Make pattern visible off Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car.
Page 171: Unlock With Your Face
Settings : Security & location : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...
Page 172: Unlock At Trusted Places
Settings : Security & location : Lock and unlock phone Do one of the following: • To turn it off but save your face data for later use, turn Quick unlock off • To remove your face data, touch Delete face data. To use face matching again in the future, just set it up again.
Page 173: Keep Phone Unlocked While It's On You
Settings : Security & location : Lock and unlock phone Set up your places: • If you added Home or Work locations in Maps, touch the location name and turn it on if desired. • To add a location, touch Add trusted place. Verify your current location to add it, or touch , type the address to add, and touch Select this location.
Page 174: Use Fingerprint Security
Settings : Security & location : Lock and unlock phone Make sure you have set a screen lock. Go to Settings. Touch Security & location > Smart Lock. If you don't see Smart Lock, try the following: • Update Google Play services. In the Google Search widget on your home screen, search for “Google Play services”, then touch the app to open it.
Page 175 Settings : Security & location : Lock and unlock phone • If multiple users share the phone, users should add their fingerprints from within their user profile, instead of adding multiple fingerprints to your owner profile. • Anyone whose fingerprints are added to a user profile can unlock the phone and authorize purchases with the associated Google account or apps.
Page 176: Set Lock Screen Preferences
Settings : Security & location : Lock and unlock phone Fix an issue Issue: Sometimes the sensor can’t read my fingerprints. Each finger has a unique print. If you’ve added only one fingerprint, add more for other fingers you want to use with the sensor.
Page 177: Use Location Services
Settings : Security & location : Lock and unlock phone Go to Settings > Security & Location. Touch Lock screen preferences > Lock screen message. Type the text to display and touch Save. Tip: Don't put your mobile number as contact info on your lock screen unless you can access your voicemail from another device.
Page 178 Settings : Security & location Review apps using your location To see which apps have recently accessed your location: Go to Settings > Security & location > Location. Under Recent location requests, review the list of apps that recently received your location. To prevent an app from accessing your location: Touch App-level permissions.
Page 179: Pin Your Screen
Settings : Security & location Turn Improve location accuracy on When this setting is on, your phone uses GPS, Wi-Fi, mobile networks, and sensors to get the most accurate location. When it's off, your phone uses only GPS to find location, which can be slower and less accurate. Let your phone scan for nearby Wi-Fi networks or Bluetooth devices: Go to Settings...
Page 180 Settings : Security & location Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.
Page 181: Accounts
Settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.
Page 182: Change Name & Info In Your Google Account
Settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security & location > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...
Page 183: Control What Info Google Collects
Settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
Page 184 Settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...
Page 185: System
Settings : System Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.
Page 186: Languages & Input
Settings : System : Languages & input Customize the keyboard Quickly access keyboard settings When you're typing, touch & hold the comma key and drag it to to customize your Gboard settings. Change how keyboard looks To change the background color of your keyboard: Go to Settings >...
Page 187: Use Multiple Languages
Settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: Go to Settings > System > Languages & input > Virtual keyboard. Touch Gboard >...
Page 188: Back Up Phone
Settings : System : Languages & input Go to Settings > System > Languages & input > Virtual keyboard. Touch Gboard > Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching Back up phone Back up to Google You can automatically back up the following items to your...
Page 189 Settings : System Touch > Backups. To learn about managing phone backups from a computer, read Google's help. Restore backed up data When you add your Google account to a phone, photos, contacts, settings and app data that you previously backed up to that account are restored onto the phone.
Page 190: Users And Guests
Settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...
Page 191: Add, Modify, Remove Users
Settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.
Page 192: Add Or Delete Guest
Settings : System : Users and guests Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. Go to Settings > System > Advanced > Multiple users. If you want to prevent the guest from making calls, touch and switch Turn on phone calls off.
Page 193: Fix Issues
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...
Page 194: Phone Won't Turn On
Fix issues : Hardware issues • Use the charger that came with your phone, or a charger that is compatible with your phone. • Keep your phone away from direct heat or excessive sunlight. • Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build up. •...
Page 195: Screen Is Frozen Or Won't Respond
Fix issues : Hardware issues Troubleshoot your apps: Check for app updates. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. If your problem doesn't go away in safe mode, restart your phone and continue to the next section. Reset to factory settings: To remove any processes on your phone that may be causing the issue, you can reset your phone...
Page 196: Sd Card Issues
Fix issues : Hardware issues Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings. If Night Light is on, turn it off. • If certain colors appear diminished or their hues are different, go to Settings >...
Page 197 Fix issues : Hardware issues Inspect card for damage or alignment issue: Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card. Be sure the card sits completely in its slot and that the tray slides easily into the phone. Turn the phone on.
Page 198: Call And Sim Issues
Fix issues : Call and SIM issues Issues making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
Page 199 Fix issues : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.
Page 200: Issues During Calls
Fix issues : Call and SIM issues Issues during calls After each troubleshooting step, check to see if your issue is fixed. Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor.
Page 201 Fix issues : Call and SIM issues Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network. Check if a software update is available for your phone.
Page 202: Battery Issues
Fix issues : Battery issues Battery drains too fast Battery life varies The way you use your phone can really affect how long you can go before recharging your battery. Navigating, playing games, browsing the web, making calls and texting all require energy. So, your battery life may vary day to day, depending on what you're doing.
Page 203: Bluetooth, Wi-Fi, Usb Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth issues Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
Page 204 Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.
Page 205: Wi-Fi Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.
Page 206: Can't Transfer Files Or Connect To Computer
Fix issues : Bluetooth, Wi-Fi, USB issues • Cellular data is on. • Data Saver is turned off. If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
Page 207 Fix issues : Bluetooth, Wi-Fi, USB issues To test the USB port on your phone, connect your phone to a different computer. To test the USB port on your computer, connect a different device to your computer.
Page 208: Account And Sign-In Issues
Fix issues : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
Page 209 Fix issues : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...
Page 210: App Issues
Fix issues : App issues App or widget issues App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.
Page 211: Camera Issues
Fix issues : App issues Clear the app's cache. Go to the developer’s website for support. Open the Play Store app. Touch your profile icon > My apps & games. Touch the app and swipe down to see a link to the website. Camera issues Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo.
Page 212: Messaging Issues
Fix issues : App issues Check for updates to your Camera app. safe mode to see if apps you installed are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without...
Page 213 Fix issues : App issues Check your signal strength. Weak signal from your cellular provider is a common cause of unsent messages. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.
Page 214: Gmail Issues
Fix issues : App issues Turn your phone off and then on again. Clear the cache for the keyboard app. Problems with Facebook, WhatsApp, other apps If you’re having problems with messaging apps that you installed: Check for updates to the app. If you can open the app, touch or >...
Page 215: Maintenance Procedures
Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...
Page 216: Reset Phone
Fix issues : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. If you're using dual SIMs, select the SIM to reset for mobile data settings.
Page 217: Get More Help
Fix issues : Maintenance procedures If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP): Remove the screen lock. Remove your Google accounts from the phone. FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires logging into the phone with the owner's account to reset the phone.
Page 218 Fix issues : Maintenance procedures Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.

Motorola moto e6 plus User Manual

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