Motorola Moto E6 Plus User Manual
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Motorola Moto E6 Plus User Manual

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Summary of Contents for Motorola Moto E6 Plus

  • Page 1 User Guide...
  • Page 2 All features, functionality, and other product specifications, as well as the information contained in this help content, are based upon the latest available information and believed to be accurate at the time of release. Motorola reserves the right to change or modify any information or specifications without notice or obligation.

  • Page 3: Table Of Contents

    Moto E6 Plus Contents Set up phone Hardware diagram Insert and remove SIM and SD cards Manage dual SIMs Add or remove accounts Set up voicemail Set up email Make it yours Accessibility settings Visual assistance Hearing assistance Dexterity assistance...
  • Page 4 Moto E6 Plus Work with text Use onscreen keyboard Cut, copy, paste text Use voice typing Fill in forms automatically Personalize your phone Home screen Change wallpaper Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders...
  • Page 5 Moto E6 Plus Browse websites Text messaging About text and multimedia messages Read, send, manage text messages Add attachments Save attachments from text message Turn group messaging on or off Change default messaging app Control notifications for text messages Change text message reply to incoming calls...
  • Page 6 Moto E6 Plus Contacts Add contacts Edit or delete contacts Star your favorite contacts Sort contacts Share contacts Voicemail Use voicemail Send all calls from contact to voicemail Photos and videos Take photos Take screenshots Record videos Adjust camera settings...
  • Page 7 Moto E6 Plus Storage About storage options Manage phone storage Manage SD card Find downloaded files Recover recently deleted files Upload music to cloud Upload photos and videos Scan documents and make copies Network and internet Connect with Wi‑Fi Use Airplane mode...
  • Page 8 Moto E6 Plus Security & location About security Protect against harmful apps Set up lost phone features Lock and unlock phone Set screen lock Unlock with trusted devices Unlock with your face Unlock at trusted places Keep phone unlocked while it's on you...
  • Page 9 Moto E6 Plus viii Call and SIM issues Problems making/receiving calls Problems during calls Battery issues Charging problems Battery drains too fast Bluetooth, Wi-Fi, USB issues Bluetooth problems Wi-Fi problems Can't transfer files or connect to computer Account and sign-in issues...

  • Page 10: Set Up Phone

    Set up phone Hardware diagram Headset jack Earpiece/speaker Front camera Volume up/down button Power button Notch for removing back cover...

  • Page 11: Insert And Remove Sim And Sd Cards

    Set up phone Microphone LED flash Back cameras Fingerprint sensor Microphone Micro USB port for charging, transferring files, sharing connection with tethered devices. Speaker Insert and remove SIM and SD cards About the SD card Your phone supports a microSD card up to 512 GB. The type to buy depends on how you'll format the card:...
  • Page 12 Set up phone Pry off the cover. Don’t be afraid to use a little muscle. Replace SIM or SD card To insert an SD card:. Select a compatible SD card. Slide the card to insert it. To remove an SD card:. First, unmount the card.
  • Page 13 Set up phone If your phone supports dual SIMs, remove the battery and then slide the nano SIM in, with gold contacts facing down. To remove a SIM card:. Push the card from the edge of the slot, then pull to remove it. If your phone supports dual SIMs, remove the battery, then remove the nano SIM.

  • Page 14: Manage Dual Sims

    Set up phone When two SIMs are inserted, you see at the top of the home screen. If you see troubleshoot the issue. Fix a problem If you’re having problems, try these troubleshooting steps: • SIM card • SD card Manage dual SIMs This information applies only to phones that support dual SIM cards and have both cards inserted.

  • Page 15: Add Or Remove Accounts

    Set up phone Change SIM name, color, ringtone When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. The SIM name shows your carrier and, if you're using the Personal and Work profile, shows which it’s assigned to, but you can rename it. You can also change SIM icon color to make them easy to differentiate.

  • Page 16: Set Up Voicemail

    Set up phone • Set up personal email for non-Gmail addresses • Install apps that require a username/password to log in, such as messaging, shopping, or streaming content To review these accounts or add another: Go to Settings Touch Accounts > Add account. Touch the type of account to add and follow the onscreen instructions.

  • Page 17: Set Up Email

    Set up phone Touch > Touch & hold to dial into your mailbox. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for instructions. Change voicemail options Touch > > Settings. (If you don't see , swipe down on the screen.) Touch Voicemail.

  • Page 18: Make It Yours

    Set up phone Set up corporate email If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following information from your company's IT department: •...
  • Page 19 Set up phone • Assign ringtones photos to friends you call. • Find some games. • Play some music. • Start taking and sharing those selfies. To protect your phone, be sure to: • Set up a screen lock. • In case you ever lose your phone, set up Find My Device and record your...

  • Page 20: Accessibility Settings

    Set up phone : Accessibility settings Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
  • Page 21 Set up phone : Accessibility settings • To adjust the zoom, pinch fingers together or apart. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size. Hear or feel when you touch the screen Go to Settings >...

  • Page 22: Hearing Assistance

    Set up phone : Accessibility settings • Open a message, file, or book. Your phone reads the text out loud. Change readout volume. • Press a Volume button to open volume settings, then use the slider to adjust the level. •...

  • Page 23: Dexterity Assistance

    Set up phone : Accessibility settings Touch > Settings > Accessibility. Turn Noise Reduction on Set up TTY device Not all carriers support this feature. For text-based communication, you can use text messaging and email. If you prefer to connect to a TTY device: Touch Touch >...

  • Page 24: Use Accessibility Shortcuts

    Set up phone : Accessibility settings Follow onscreen instructions to select: • Number of switches • Scanning options • Switch assignments To adjust Switch Access later: Go to Settings > Accessibility. Touch Switch Access > Settings. Adjust options. Use Switch Access •...
  • Page 25 Set up phone : Accessibility settings Go to Settings > Accessibility. Touch Volume key shortcut. Turn Use service on To change the accessibility feature associated with the shortcut, touch Shortcut service. To use the Volume buttons from the lock screen, turn Allow from lock screen on To use the shortcut: Press and hold the Volume Up and Down buttons at the same time for three seconds.

  • Page 26: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone. You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.

  • Page 27: About Your Lock Screen

    Learn the basics About your lock screen The lock screen appears when you're using a screen lock and you turn on or wake your phone. Tip: If you're using Moto Display, you'll see those notifications before you get to your lock screen.

  • Page 28: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • move between screens. • In addition to touching the screen to select items, you can use other gestures, such as pinch to zoom.
  • Page 29 Learn the basics : New to Android? Enable lost phone features. For peace of mind, check out Find My Device , in case you ever need to remotely locate and lock or erase your phone. Personalize your phone While changing your wallpaper is probably your first customization, don't stop there.

  • Page 30: If You Had An Iphone

    Learn the basics : New to Android? Certain features, services, and applications are network or carrier dependent and may not be available in all areas. If you had an iPhone Welcome to Android! Here are some differences between your old iPhone and your new phone. Your assistant: You've retired Siri.

  • Page 31: About Your Google Account

    Learn the basics : New to Android? with others. And it has apps that let you play too - access your photos, videos, music from any device when you log in with your Google account. Use Play Music to upload your iTunes library.

  • Page 32: Status Bar Icons

    Learn the basics : New to Android? Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details.
  • Page 33 Learn the basics : New to Android? NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 1X, 2G, 3G, H, H+, 4G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
  • Page 34 Learn the basics : New to Android? Wireless display or adaptor connected. Connected by cable. USB tethering enabled. NFC enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download from Play Store.
  • Page 35 Learn the basics : New to Android? DO NOT DISTURB Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message.

  • Page 36: Phone Terms You Should Know

    Learn the basics : New to Android? OTHER ICONS More notifications available. Screenshot is available. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
  • Page 37 Learn the basics : New to Android? mobile hotspot. A device or app that lets you share your mobile data connection with multiple devices via Wi‑Fi. You can connect different devices to your hotspot, including notebooks, netbooks, MP3 players, cameras, Smartphones, and portable gaming systems. The number of devices that can connect at one time depends on your carrier and connection speed.

  • Page 38: Get Around

    Learn the basics : Get around Learn gestures Gesture Description Touch Press with one finger and lift. Result: Open something (app or email) or choose something (checkbox, icon). It’s like clicking a mouse on a computer. Touch & Press and wait before lifting one finger. hold Result: Select something (app icon, text on a page) and see possible actions.

  • Page 39: Use Navigation Bar

    Learn the basics : Get around Pinch in to Put two fingers on the screen, far apart, and then drag them together. zoom Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications. Use navigation bar Navigate with one finger Use these gestures with the navigation bar...
  • Page 40 Learn the basics : Get around To see all quick settings, swipe down again. Adjust quick settings Do one of the following: • Touch an icon to toggle the setting on or off • Touch & hold an icon to adjust related settings. Icon Setting Wi-Fi...
  • Page 41 Learn the basics : Get around Battery Saver Mobile data Airplane mode Cast Data Saver . Appears after you turn on Data Saver the first time. Dim your screen at night. Appears after you turn on Night Light the first time. Wi-Fi hotspot.

  • Page 42: Wake Or Put Screen To Sleep

    Learn the basics : Get around Tip: You can search the Settings app to find what you need quickly. Just touch at the top of the app and type your search term. Customize quick settings You can rearrange quick settings, putting your most used at the top. You can also add or remove them.
  • Page 43 Learn the basics : Get around • Alarm • Ringtone for incoming calls and notifications Adjusting one volume won't affect the others, so you can crank up the tunes without making incoming callers sound like they’re shouting. Turn volume up or down When you're on a call, press the Volume buttons to adjust the volume level of the other person...
  • Page 44 Learn the basics : Get around Prevent phone from ringing • To quickly switch to vibrate, press & hold the Power + Volume Up buttons until you feel a vibration and see Want to silence your phone instead of vibrating? Go to Settings >...

  • Page 45: Frequently Used Tools

    Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Use voice commands Train launch phrase Open the Google app, then touch More > Settings > Voice > Voice Match. Turn on Access with Voice Match and follow the onscreen instructions to record your voice.

  • Page 46: Get Turn-By-Turn Directions

    Learn the basics : Frequently used tools Get turn-by-turn directions Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high- quality car charger, especially if you're streaming music and/or using Bluetooth (also power- intensive features).

  • Page 47: Use Time And Weather Widget

    Learn the basics : Frequently used tools Use Time and Weather widget Add widget to home screen Put a clock on your home screen and get quick access to alarms, your calendar, and the weather. Touch & hold the home screen. Touch Widgets.

  • Page 48: Manage Time Spent On Your Phone

    Learn the basics : Frequently used tools Tip: To switch between Fahrenheit and Celsius, touch Temperature unit. To see a forecast, touch the current temperature on the widget. To add a city: Do one of the following: • If you haven't added locations yet, touch Add cities. •...
  • Page 49 Learn the basics : Frequently used tools For more information, touch a label on the chart. For example, to see your screen time for the week, touch today’s usage time. Tip: To find Digital Wellbeing as an app, turn on Show icon in the app list. Limit daily time spent in an app You can set a time for the maximum time you can use an app each day.

  • Page 50: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.
  • Page 51 Learn the basics : Work with text • Enter apostrophes in common words. Drag through the letters and the apostrophe is automatically inserted. • Add a space. There's no need to use the space bar. Just lift your finger and start the next word.

  • Page 52: Cut, Copy, Paste Text

    Learn the basics : Work with text You can add keyboards for other languages. Cut, copy, paste text You can select and copy text from web pages and messages. To select text, touch & hold a word. Touch Copy, Cut, Share, or: •...

  • Page 53: Fill In Forms Automatically

    Learn the basics : Work with text Touch on the onscreen keyboard. Speak what you want to type: • Speak naturally but clearly. There's no need to shout or hold the phone close to your mouth. • To include punctuation, say “comma,” “period,” “question mark,” or “exclamation point.” •...

  • Page 54: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Use your own photos, images that came on your phone, or images from an online category. Tip: If your battery is low, temporarily change animated wallpaper to a static image to save power.
  • Page 55 Personalize your phone : Home screen To add a widget: Touch & hold the home screen. Touch Widgets. Widgets are listed under their related apps. Touch & hold a widget to add it. You can make some widgets larger to view more content: Touch &...
  • Page 56 Personalize your phone : Home screen • Navigate to Home YouTube • Search • Subscriptions • Trending Chrome • New incognito tab • New tab Calendar • New reminder • New event Messages • Open most recent conversation • New conversation Clock •...

  • Page 57: Remove Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen Touch ADD. Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. • Touch Add automatically. Add folders Folders organize your shortcuts. Touch & hold an app shortcut on your home screen. Drag it onto another to group them together, then release when a circle forms around them: Then you can: •...

  • Page 58: Remake Your Home Screen With Launchers

    Personalize your phone : Home screen Remake your home screen with launchers Get different launcher Totally changing the look and feel of your home screen is easy to do. Just select and download a new launcher app. Switch back to the standard look and feel at any time. Launchers frequently include new sets of wallpapers, new gestures for interacting with your phone, and customizable elements for your home screen.

  • Page 59: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 60: Set Screen Lock

    Personalize your phone : Lock screen Set screen lock Screen lock options When you set a screen lock, each time you turn on your phone or wake the screen, you’ll be asked to unlock your phone. No lock: • None: This gives no protection, but you can quickly access your home screen. •...
  • Page 61 Personalize your phone : Lock screen Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN, pattern, or password. But sometimes you need to trade convenience for more security.

  • Page 62: Add Message To Lock Screen

    Personalize your phone : Lock screen Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone: Go to Settings > Security & Location. Touch Lock screen preferences > Lock screen message. Type the text to display and touch Save.

  • Page 63: Sounds

    Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound. Touch Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...

  • Page 64: Avoid Interruptions With Do Not Disturb

    Personalize your phone : Sounds Tip: To change your alarm sound, open the Clock app and touch . Then touch Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones.
  • Page 65 Personalize your phone : Sounds Allow exceptions in Do Not Disturb mode When Do Not Disturb is on, incoming calls, messages, and calendar events or reminders are muted. You can allow exceptions. Calls. Open quick settings, then touch & hold To pick whose calls get through, touch Calls and then: •...

  • Page 66: Silence Power On Sound

    Personalize your phone : Sounds • To block all visual notifications, touch No visuals or sound from notifications. • To block selected visual notifications, touch Custom and turn features on or off. Automatically silence phone during set days and times You can create a schedule for when your phone should automatically switch into and out of Do Not Disturb mode.

  • Page 67: Stop Phone From Speaking

    Personalize your phone : Sounds You can't adjust the volume level for this sound. Stop phone from speaking Some voice commands (like “What's up?” and “What is the current weather?”) cause your phone to speak in response. To stop the phone from speaking temporarily, touch To prevent your phone from speaking: Open the Google app.

  • Page 68: Apps

    Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Pre-loaded apps The following apps are pre-loaded on your phone. Don’t want some? Delete or disable them. Icon Description Calculator Make some quick calculations.
  • Page 69 Apps Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Make video call with your friends across Android and iOS. Files Browse and manage files and folders stored on your device or card.
  • Page 70 Apps News See headlines, weather, and information on your favorite topics and locations. Phone Make calls. Photos Manage photos and upload them automatically to your private album. Play Movies & Get movies and TV shows for instant viewing from Play Store. Play Music Listen to your music collection (stored on your phone or...
  • Page 71 Apps Get more apps Don’t see what you need? Download more apps. Tip: Swipe up and touch Search apps. Type the missing app's name to go to Play Store where you can install with one touch. Get help for an app Open the app.

  • Page 72: Use Two Apps At Once

    Apps Do one of the following: • To remove one app, swipe up to remove it from the list. • To remove all apps, swipe right to the end of the list and touch Clear all. Tips for using apps •...

  • Page 73: View Notifications

    Apps You can drag the video (or navigation) anywhere on the screen. • To return it to full size, touch it twice. • To close it, drag it to the bottom of the screen. Or, touch it, then touch • To turn off Picture-in-picture for the app in use, touch it, then touch and turn Allow picture-in-picture off...
  • Page 74 Apps If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Some important notifications pop up briefly over your current app so that you can take action. For example, a notification for an incoming call might appear while you're watching a video, so that you can answer or dismiss the call.

  • Page 75: Manage Your Apps

    Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to pre- loaded apps on your phone. To download apps: Open the Play Store app.
  • Page 76 Apps : Manage your apps If an app changes the information it wants to access on your phone, you will receive a notification to update the app manually and will be required to review and accept the new permissions. To control when your apps are automatically updated: Open the Play Store app.

  • Page 77: Manage Or Delete Apps

    Apps : Manage your apps Restore Play Store apps If you uninstall an app you got from Play Store, you can reinstall it anytime. Have apps you use infrequently, such as a flight tracker? Delete them and easily reinstall when needed. Open the Play Store app.
  • Page 78 Apps : Manage your apps For apps you want to run in the background, turn it on Note: If you notice an app you’ve allowed to run in the background consumes too much data, turn it off. Use safe mode Issues such as apps crashing, unexpected reboots, or fast battery drain could be caused by a third-party app.
  • Page 79 Apps : Manage your apps Force stop apps Force stop an app only if it seems to be causing a problem. To completely shut down an app, including any background services: Touch & hold the app icon, then touch Touch Force stop. Delete apps you installed You can delete (uninstall) apps that you downloaded.

  • Page 80: Protect Against Harmful Apps

    Apps : Manage your apps Turn on Back up to Google Drive. If you have multiple Google accounts, touch Account to select an account. Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your phone to check for potentially harmful apps.
  • Page 81 Apps : Manage your apps Pin a screen Make sure you've turned on screen pinning. Open an app and go to the screen you want to pin. Touch Touch the icon of what you want to pin. Touch . Unpin a screen Touch &...

  • Page 82: Search And Web Browser

    Apps : Search and web browser Search the web Search with the widget To type your search term: Touch the Search widget. Start typing a search term. As you type, suggested terms appear. Touch a suggestion to search for it. Search from anywhere You don't have to leave your current app to search for the info you need.

  • Page 83: Search Your Phone

    Apps : Search and web browser Turn Show "Search and more" button on Search for nearby phone numbers To find and call a nearby business: Open Phone app. Touch Say or type the name of place to call, or a search term about the place (for example, “restaurant”).

  • Page 84: Use Camera To Scan And Search

    Apps : Search and web browser Enter a search term. On the search results page, under , swipe left and change ALL to PERSONAL. If you're not seeing results: Open the Google app. Touch More > Settings. Touch General > Personal results. Make sure that everything you want to include in your searches is checked.

  • Page 85: Browse Websites

    Apps : Search and web browser Touch Follow the onscreen instructions to scan the code and use it. You can also scan documents and save them as PDFs to print or share using Drive Get info about objects and landmarks Open Camera app.
  • Page 86 Apps : Search and web browser • To see options for opening a link in a new tab and copying or sharing a link, touch & hold the link. • To print the page, touch > Share > Print. Be sure you set up your print service.
  • Page 87 Apps : Search and web browser Or, touch Advanced > Default apps > Browser app. Touch the app to use. Fix a problem For problems with Chrome, read Google's troubleshooting information.

  • Page 88: Text Messaging

    Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.

  • Page 89: Read, Send, Manage Text Messages

    Apps : Text messaging Read, send, manage text messages Read and reply to a text message When you receive a text message with the Messages app, you'll see in the status bar. Swipe the status bar down and touch Do any of the following: •...
  • Page 90 Apps : Text messaging Request text delivery reports See whether recipients receive your messages by requesting delivery reports. Open Messages app. Touch > Settings. Do one of the following: • If you have a single SIM, touch Advanced. • If you have dual SIMs, touch the SIM. Turn on Get SMS delivery reports.

  • Page 91: Add Attachments

    Apps : Text messaging Delete or archive texts When you delete a message, you also delete any attached photos or videos. If you want the attachments, be sure to save them before deleting the message. • To delete a single message, open the conversation (thread) and touch & hold the message, then touch •...

  • Page 92: Save Attachments From Text Message

    Apps : Text messaging Touch Fix a problem If you're having trouble attaching files, check that: • Cellular data is turned • Your data plan supports MMS (multimedia messages). Save attachments from text message If you received an attachment to a text message, you can save it on your phone.

  • Page 93: Change Default Messaging App

    Apps : Text messaging Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app. To select a different app to send and receive text (SMS) and multimedia (MMS) messages: Go to Settings >...

  • Page 94: Get Text Messages On Your Computer

    Apps : Text messaging Touch Quick responses. Touch one of the responses to edit it. Get text messages on your computer Set up Messages for web If you use the Messages app on your phone, you can see and send text messages on your computer.
  • Page 95 Apps : Text messaging Touch > Messages for web. Do one of the following: • Touch next to an individual computer to sign out of it. • Touch Sign out of all computers. To sign out from the computer, at the top of the message list, click .

  • Page 96: Email

    Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 97: View Email Attachments

    Apps : Email Add attachment to email In the email you're composing, touch > Attach file. Browse to the file, and touch it to add it to the email. The attachment appears at the bottom of the email. Find emails When you open the Gmail app, you see your Inbox.

  • Page 98: Preview Inboxes From Home Screen

    Apps : Email If you see a message that you can't open the attachment type, most file types have a free viewer that you can use. In Play Store, search for the file type, then select and download app. Save attachments from email In the email, touch to download and save it on your phone, or touch to save it in Drive.

  • Page 99: Add Email Signature

    Apps : Email Add email signature To add a signature automatically to the end of emails you send: Open the Gmail app. Touch > Settings. Select the account. Touch Mobile Signature and edit the text you want to appear at the end of every email. Control email notifications You can control whether you see notifications when you receive an...

  • Page 100: Calendar App

    Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web-enabled device or computer when you've signed in to your account. You can: •...

  • Page 101: Create And Manage Events

    Apps : Calendar app • Read or edit event details. Touch the event to open it and touch to edit it. • Add new events. Touch • Search your calendar. Touch > Search. Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more.

  • Page 102: Control Notifications For Calendar Events

    Apps : Calendar app Tip: When you hide events, the calendar still syncs with your Google account. To prevent that account's calendar from automatically syncing, from the home screen go to Settings > Accounts. To exclude automatically-generated events created from Gmail (for events such as flight bookings and restaurant reservations): Touch >...

  • Page 103: Clock App

    Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Do one of the following: • To create a new alarm, touch • To use an existing alarm, switch it on. • To adjust an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...

  • Page 104: Use Timer Or Stopwatch

    Apps : Clock app Use timer or stopwatch Use timers You can set multiple countdown timers with labels to keep track: In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: •...

  • Page 105: Set Date And Time

    Apps : Clock app • If you leave this app, quickly return to it by swiping the status bar down with one finger and touching a control. To open the stopwatch, touch the notification. Tip: If you use stopwatches frequently, create a task shortcut.
  • Page 106 Apps : Clock app Show multiple time zones You can view multiple time zones in the Clock app, so you can coordinate plans with friends and co-workers in other cities, or stay in touch with family back home when you’re traveling. Open the Clock app and touch To add time zones, touch...

  • Page 107: Calls, Contacts, Voicemail

    Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...

  • Page 108: Make Calls

    Calls, contacts, voicemail : Phone calls Fix a problem If your phone isn't ringing for incoming calls, look for in your status bar. Open quick settings and touch to turn Do Not Disturb off. Your phone will ring for incoming calls. Check your settings to make sure your phone is screening calls at the appropriate times.
  • Page 109 Calls, contacts, voicemail : Phone calls Call by name Start typing the name in the search box. You'll see a list of matches. Just touch one to call. (If you don't see , swipe down to close the dialer.) Or, to see your contact list, touch .

  • Page 110: During A Call

    Calls, contacts, voicemail : Phone calls During a call Adjust sound during call While listening, you can: • Adjust the volume. Use the Volume button on the side of the phone. • Use speaker. Touch • Use a paired Bluetooth device.

  • Page 111: Make Video Calls

    Calls, contacts, voicemail : Phone calls Make video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo. Android users can get it from Play Store, and iPhone users can download it from the iTunes App Store. The video calls are secure and can’t be seen by others.
  • Page 112 Calls, contacts, voicemail : Phone calls Block a number Use either app to block both calls and texts from a number. From the Phone app: Touch Touch a call from the number to block. Touch Block/report spam. If you don’t want to report the call as spam to Google, remove the checkmark. Touch Block.

  • Page 113: Turn On Call Waiting

    Calls, contacts, voicemail : Phone calls Touch by the number to unblock. Touch UNBLOCK. From the Contacts app: Touch > Settings > Blocked numbers. Touch by the number to unblock. Identify and block spam callers automatically For numbers that aren't in your contacts, Google can provide information about the number and warnings about potential spam callers.

  • Page 114: View And Delete Call History

    Calls, contacts, voicemail : Phone calls Touch > Settings. Do one of the following: • If your phone has one SIM card, touch Calls. • If your phone has dual SIMs, touch Calling accounts and select the SIM. Touch Additional settings, then check Call waiting. When call waiting is on, if you're on a call and a new call comes in, you can answer it.
  • Page 115 Calls, contacts, voicemail : Phone calls To save a number: Touch Touch Touch the number. Do one of the following: • To add to an existing contact, touch Add to a contact. • To set up a new contact, touch Create new contact. Add contact details. Touch or Save.

  • Page 116: Contacts

    Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account, such as Google or email, to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app.

  • Page 117: Edit Or Delete Contacts

    Calls, contacts, voicemail : Contacts Touch or Save. Other ways to add contacts • Save a recent call as a contact. • Have someone send you a name card. • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information.

  • Page 118: Star Your Favorite Contacts

    Calls, contacts, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account. Or, hide Facebook contacts on your phone by filtering your contact list.

  • Page 119: Share Contacts

    Calls, contacts, voicemail : Contacts Sort contacts in Phone app Open Phone app. Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
  • Page 120 Calls, contacts, voicemail : Contacts Touch > Settings > Export. If you use more than one account, select the account. Touch Export to .vcf file. Touch SAVE to save it in your Downloads folder. Open the Files app. Go to Downloads. Touch &...

  • Page 121: Voicemail

    Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 122: Send All Calls From Contact To Voicemail

    Calls, contacts, voicemail : Voicemail Touch & hold Touch Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 123: Photos And Videos

    Photos and videos Take photos Capture moments before they pass by. Open the camera Do any of the following: • Touch • From the lock screen, swipe left. Take a standard photo On the viewfinder, touch If needed, adjust settings such as flash or photo size.
  • Page 124 Photos and videos • Touch • Touch for a timer. Take photos with face beauty filters Your camera includes beautification filters that: • Soften and even skin tone • Brighten face • Add a rosy tone To use the filters: On the viewfinder, touch >...

  • Page 125: Take Screenshots

    Photos and videos Increase or decrease blur around the subject. Touch Share a photo you've just taken Touch the photo's thumbnail, to the left of Touch Select the way you want to share. You can also: • Share multiple photos at once.

  • Page 126: Record Videos

    Photos and videos Record videos Record a video Touch Touch to switch to video mode. If needed, adjust settings: • To record a selfie video, touch • To use location tags, touch > • To change video resolution, touch the current selection at the top of the screen. Use for full-screen capture.

  • Page 127: Adjust Camera Settings

    Photos and videos Adjust camera settings Before you take a photo, you can adjust settings to get the best photo for your situation. Use a timer Tip: Use a tabletop tripod to stabilize the phone when taking timed shots. If you're taking a selfie, touch Touch >...
  • Page 128 Photos and videos • Landscapes with bright sky and shaded hills or foliage • Outdoor portraits with lots of contrast • Backlit scenes with dark shadows and streams of sunlight • When both the camera and subject are stationary Do not use HDR for: •...

  • Page 129: Use Camera To Scan And Search

    Photos and videos Use mirroring For the front (selfie) camera, when you look in the viewfinder, you'll see a mirror image: left and right are reversed, and text looks backwards. You can control, however, whether the photos you take match the viewfinder or whether they're flipped. On the selfie camera viewfinder, touch For Selfie photo mirror: •...

  • Page 130: Delete Photos And Videos

    Photos and videos Translate text with camera Use the Translate app to translate signs and text as you view them with the camera. Open the Translate app. If you don’t have this app, you can install it from Play Store. to select the languages (to/from) for translation.

  • Page 131: Edit Photos And Videos

    Photos and videos • To delete it only from your phone’s storage, touch > Delete from device. Recover deleted photos and videos If you automatically back up photos to your Google account, you have some time to recover deleted items. When you delete a photo or video, it’s moved to the Trash in the Photos app for several weeks, before being deleted forever.
  • Page 132 Photos and videos While editing an image, you can: • Undo your last change. Touch > Undo edits. • Save a copy to preserve current changes. Touch > Save copy. When finished, touch SAVE. Edit videos Open the Photos app. Touch the thumbnail to open the video, then touch Do any of the following: •...

  • Page 133: Find, Share, Upload

    Photos and videos : Find, share, upload Find photos and videos Photos/videos you took To search for photos or videos: Open the Photos app. In the search box, type a search term, such as a location or person's name. Make sure back up and sync is on.

  • Page 134: Share Photos And Videos

    Photos and videos : Find, share, upload Storage location Photos and videos you’ve taken are stored on your phone (internal storage) or on your SD card, depending on your setting. For either internal storage or the SD card, look in these folders. Folder Type of photo/video DCIM...

  • Page 135: About Wireless Sharing

    Photos and videos : Find, share, upload About wireless sharing What you can share You can share your photos and videos, contacts, screenshots, and downloaded files. When sharing photos and videos When deciding how to share your photos or videos, consider these factors: •...
  • Page 136 Photos and videos : Find, share, upload Things to consider: • Some email providers limit attachment sizes. For large files, upload the file to a cloud storage and email the link instead of the file. • Email attachments remain available for download until the recipient deletes the email.

  • Page 137: Upload Photos And Videos

    Photos and videos : Find, share, upload • Sharing from phone-to-phone or other connected device. • Fast sharing. Things to consider: • Your phone must be paired and connected with another device. Upload photos and videos Back up automatically Open the Photos app.

  • Page 138: Music

    Music Listen to radio Listen to FM stations Your phone uses wired headphones (any brand) to automatically tune to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Open the FM Radio app. Plug headphones into your phone and touch to turn the radio on.

  • Page 139: Listen To Music

    Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...

  • Page 140: Transfer Music Files

    Music Transfer music files About transferring music You can transfer purchased music files stored on your devices between devices you own. Music apps that share music files from cloud storage typically share links to access stored files instead of transferring music files between devices. To transfer music files, the music must be stored on the device.

  • Page 141: Connect A Midi Device

    Music Connect a MIDI device To connect a MIDI device: Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed).

  • Page 142: Battery

    Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day.
  • Page 143 Battery Temporarily conserve battery power Battery Saver mode to keep going on a low battery. Also, avoid these battery-intensive activities until you can charge: • Recording or watching videos • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app is draining your battery:...

  • Page 144: Use Battery Saver Mode

    Battery Tip: Optimize isn't available for some essential services. Use Battery Saver mode When Battery Saver is on Battery Saver helps you keep going on a low battery by until the next charge. To save power, your phone will: • Wait until you look at an app to refresh its content, like email or news •...
  • Page 145 Battery Remove the battery. Insert the new battery, face up. Snap the cover on.

  • Page 146: Storage

    Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.
  • Page 147 Storage Touch Clean. You’ll see suggestions for categories of items to check and free up space. Touch the suggestions and follow onscreen instructions to uninstall, move, or delete items. If you don't see suggestions to free up space, check that suggestions are on: Open the Files app.

  • Page 148: Manage Sd Card

    Storage Manage SD card Move photos, videos, music to SD card To free up internal storage on your phone: Be sure you've inserted and set up your SD card. Open the Files app and touch Clean. Or, go to Settings >...
  • Page 149 Storage Eject SD card Internal storage Move apps from the card back to phone internal storage before you eject the card. If you remove the card without moving the apps: • You will lose access to the apps/games on card and will need to reinstall them. •...

  • Page 150: Find Downloaded Files

    Storage Portable storage Internal storage Store media (photos, videos, music) yes Store apps Content encrypted Read card in other devices To format the inserted card: Go to Settings > Storage. Touch the SD card's name. Touch > Storage settings. Touch Format as internal or Format as portable. If you formatted as portable storage, be sure to update settings in media apps, like Camera Play Music...

  • Page 151: Recover Recently Deleted Files

    Storage • To open or play a file, touch it. • To sort files by name, date modified, or size, touch the label to sort by it. • To share a file, touch & hold it, then touch • To delete a file, touch & hold it, then touch Tip: To access downloads from a computer, connect your phone with a cable.

  • Page 152: Upload Photos And Videos

    Storage • On your phone with the Play Music Upload photos and videos Back up automatically Open the Photos app. Touch > Settings > Back up & sync. Turn Back up & sync on Adjust settings as needed: • To choose high quality or original size for uploads, touch Upload size. •...
  • Page 153 Storage Touch > Align your phone over the document to scan and touch Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to delete, rename, and adjust image and PDF settings. • Touch to reset the scanner (deletes current unsaved scan). •...

  • Page 154: Network And Internet

    Network and internet Connect with Wi‑Fi Connect to Wi‑Fi network Some Wi‑Fi networks are open and you can simply connect for internet access. Other Wi‑Fi networks are secure and require you to enter a password. Contact the Wi-Fi network's owner for the password.

  • Page 155: Use Airplane Mode

    Network and internet Advanced: Disable Wi-Fi scanning Go to Settings > Security & location. Touch Location > Advanced > Scanning. Turn Wi-Fi scanning off Fix a problem If you’re having problems with Wi-Fi, try these troubleshooting steps. Use Airplane mode Airplane mode turns off all wireless connections, preventing your phone from transmitting signals that could interfere with airplane communications.
  • Page 156 Network and internet Go to Settings > Network & internet > Data usage. Or, open quick settings, then touch & hold Touch Data warning & limit. To set a warning, turn Set data warning on , then touch Data warning and enter the amount of data.

  • Page 157: Share Your Internet Connection

    Network and internet Dual SIMs If your phone has two SIMs, cellular data is active on only one SIM at a time. You can control which SIM is used. Share your internet connection About hotspots and tethering Want to use the internet on a laptop computer or tablet but don't have a connection? You can share your phone's cellular data connection with multiple devices by turning your phone into a Wi‑Fi hotspot.
  • Page 158 Network and internet Tip: The first time you turn the hotspot on, is added to quick settings. After that, just swipe the status bar down and touch to turn the hotspot off/on. To connect a device, open the device’s Wi-Fi settings, select your phone’s hotspot and enter the hotspot password.
  • Page 159 Network and internet Note: Although you can turn off passwords for your hotspot, keeping a password prevents unauthorized usage of your cellular data. USB tethering To connect a device to the internet using your phone's cellular data and a USB cable: Check that cellular data is on.

  • Page 160: Connect To Vpns

    Network and internet Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall. Contact your network administrator for VPN settings and any additional apps or requirements. To set up a VPN connection: Go to Settings >...

  • Page 161: Connected Devices

    Connected devices Connect with Bluetooth™ Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
  • Page 162 Connected devices Tip: If you use a screen lock, you can define a paired Bluetooth device as a trusted device, keeping your phone unlocked while connected to it. When you disconnect or move out of range, your phone locks again. Go to Settings >...

  • Page 163: Connect With Wi-Fi Direct

    Connected devices Change phone's name Your phone name identifies your phone in a Bluetooth network. You can change the name. Go to Settings > Connected devices. Touch > Device name. Fix a problem If you’re having problems with a Bluetooth device, try these troubleshooting steps.
  • Page 164 Connected devices Touch the name of the Chromecast or TV to connect. To stop: • On the casting notification, touch > Disconnect. • Or, from quick settings, touch > Disconnect. Cast an app You can cast an app if you: •...

  • Page 165: Transfer Files Between Phone And Computer (Usb)

    Connected devices • Make sure your phone and Chromecast or TV with Chromecast are connected to the same Wi-Fi network. • Move your phone to within 15 feet of your Chromecast or TV with Chromecast. Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction).

  • Page 166: Print From Your Phone

    Connected devices If you selected PTP when you connected the phone, in File Explorer choose whether to import pictures and videos automatically or manually. Open a second File Explorer window to see your computer folders. Navigate to the folders or files to transfer, then drag and drop them to and from the open phone storage and computer folders.
  • Page 167 Connected devices Touch the Cloud Print app, then touch Install. Set up: Wi-Fi or Wi-Fi Direct To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network.

  • Page 168: Other Settings Apps & Notifications

    Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 169: Manage Notifications

    Other settings : Apps & notifications Touch a feature to see which apps have permission to use it. Turn that permission on or off for each app as needed. You can also adjust permissions by app, for all features. Adjust special app access In Settings >...
  • Page 170 Other settings : Apps & notifications Turn Allow notification dots on or off To turn off for one app: Touch & hold the app icon. Touch > Notifications. Touch Advanced. Turn Allow notification dot on or off Change notification sound To change the sound for all app notifications: Go to Settings...

  • Page 171: Turn Emergency Alerts Off/On

    Other settings : Apps & notifications Touch On lock screen. Do one of the following: • To hide all notifications on your lock screen, select Don't show notifications at all. You can still peek at your notifications--swipe down on the lock screen, then enter your pattern, PIN, or password if required.

  • Page 172: Display

    Other settings : Display Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off In this mode, you can manually rotate the current app. Touch by the navigation buttons. Allow screen to rotate To allow rotation for all apps, open quick settings and turn Auto-rotate on You can also adjust this in Settings >...

  • Page 173: Adjust Screen Brightness

    Other settings : Display Adjust screen brightness Your phone automatically optimizes the brightness of your screen based on current lighting conditions. Tip: You can also adjust the brightness in quick settings by sliding Adaptive brightness is on by default. To adjust this setting: Go to Settings >...

  • Page 174: Change Screen Timeout

    Other settings : Display Change screen timeout Change when your phone goes to sleep Go to Settings > Display > Advanced. Touch Sleep and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life.

  • Page 175: Security & Location

    Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.

  • Page 176: Protect Against Harmful Apps

    Other settings : Security & location • Connect to a virtual private network if you need to access files on a secure network. • Add a SIM lock to prevent others from using your cellular plan and accessing account information if your phone is stolen. •...

  • Page 177: Lock And Unlock Phone

    Other settings : Security & location : Lock and unlock phone Set screen lock Screen lock options When you set a screen lock, each time you turn on your phone or wake the screen, you’ll be asked to unlock your phone. No lock: •...
  • Page 178 Other settings : Security & location : Lock and unlock phone Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN, pattern, or password. But sometimes you need to trade convenience for more security.

  • Page 179: Unlock With Trusted Devices

    Other settings : Security & location : Lock and unlock phone Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. Make sure you have: •...

  • Page 180: Unlock With Your Face

    Other settings : Security & location : Lock and unlock phone Unlock with your face Set up face matching Make sure you have set a screen lock on the phone. Go to Settings Touch Security & location > Face recognition. Touch Add face data, then unlock your phone.

  • Page 181: Unlock At Trusted Places

    Other settings : Security & location : Lock and unlock phone Fix a problem If you're having trouble getting the phone to recognize your face: Go to Settings Touch Security & location > Face recognition. Touch Delete face data. Touch Add face data and follow the onscreen instructions to re-register your face. Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like...

  • Page 182: Keep Phone Unlocked While It's On You

    Other settings : Security & location : Lock and unlock phone Manually lock phone To lock your phone when you're in a trusted place, on the lock screen, touch . The phone stays locked until the next time you manually unlock it. Remove trusted places Go to Settings...

  • Page 183: Unlock With Voice Commands

    Other settings : Security & location : Lock and unlock phone Unlock with voice commands Set up voice authentication If you use “OK, Google” for voice commands, you can use Smart Lock to unlock your phone when it recognizes your voice. Make sure you have set a screen lock.

  • Page 184: Use Fingerprint Security

    Other settings : Security & location Use fingerprint security Set up fingerprint security Use the fingerprint sensor to unlock your phone, make fast and secure online and in-store purchases, and sign into bank and finance apps. Go to Settings > Security & location. Touch Fingerprint.
  • Page 185 Other settings : Security & location Tip: You can temporarily turn off fingerprint unlocking and lock screen notifications with Lockdown mode. Use fingerprint to sign in to apps To use the fingerprint sensor with third-party apps: • Be sure the app supports fingerprint recognition. •...

  • Page 186: Use Location Services

    Other settings : Security & location Open the Play Store app and touch > My apps & games. safe mode to see if apps you installed are causing the issue and uninstall as needed. If the sensor works correctly in safe mode, a 3rd party app is probably causing the issue. These apps can cause issues: lock screen apps, app locks that use the fingerprint sensor, RAM boosters, and RAM cleaners.

  • Page 187: Lock Sim Card

    Other settings : Security & location Lock SIM card Set up SIM lock Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.

  • Page 188: Accounts

    Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your account.

  • Page 189: Sync Accounts And Apps

    Other settings : Accounts Remove account If you remove an account, information you synced will be removed from your phone, but it is not deleted from your account. To remove other accounts: Go to Settings > Accounts. Touch the account name. Touch REMOVE ACCOUNT.

  • Page 190: Manage Information In Your Google Account

    Other settings : Accounts Turn auto-sync off/on for all accounts Go to Settings > Accounts. Turn Automatically sync data on or off To collect messages, email, calendar, or other app updates, you must sync the accounts manually. Sync manually Go to Settings >...

  • Page 191: System

    Other settings : System Set up emergency information You can set up emergency information, such as your emergency contact, and medical information, such as your blood type. First responders or other people can view this information from your lock screen. To set up your emergency information: Go to Settings...

  • Page 192: Customize The Keyboard

    Other settings : System For safety, environmental, warranty, and other legal information, go to Settings > System > Legal information. Printed legal information may also be provided with your phone. To find your phone's model number, go to Settings > System > About phone > Model & hardware >...

  • Page 193: Use Multiple Languages

    Other settings : System • Turn Haptic feedback on keypress off or on. • If on, touch Vibration strength on keypress and move the slider. Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: Go to Settings >...
  • Page 194 Other settings : System All languages added to the list will appear on the keyboard's spacebar. To remove a language, go to Settings > System > Languages & input > Languages, then touch > Remove. Add language to keyboard If you want a keyboard for a language that isn't a display language: Go to Settings >...

  • Page 195: Users And Guests

    Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...

  • Page 196: Add, Modify, Remove Users

    Other settings : System : Users and guests Icon Meaning Owner (If you set up your profile in Contacts and included a picture, you'll see it and your name instead.) Guest Added user Add, modify, remove users Add a user You must be the device owner to add users.

  • Page 197: Add Or Delete Guest

    Other settings : System : Users and guests Remove a user You can remove yourself as a user. You must be the device owner to remove other users. Go to Settings > System > Advanced > Multiple users. Or from quick settings, touch >...

  • Page 198: Fix A Problem

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support.

  • Page 199: Phone Won't Turn On

    Fix a problem : Hardware issues Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: • Playing videos, games, or other media apps • Using GPS navigation • Tethering your phone or using it as a Wi-Fi hotspot •...

  • Page 200: Phone Restarts Or Crashes

    Fix a problem : Hardware issues Perform an external reset of your phone. Learn how. Phone restarts or crashes If your phone randomly reboots, restarts, or shuts down without restarting, try the following. Restart your phone: Hold down the Power button for about 30 seconds. If this doesn't work, connect your phone to charge for at least 5 minutes.

  • Page 201: Sd Card Problems

    Fix a problem : Hardware issues If this doesn't work, charge your phone for at least 5 minutes. Then, while connected to the charger, restart again by holding down the Power button for 30 seconds. If your phone freezes again, check for a larger issue: Restart your phone to unfreeze it.
  • Page 202 Fix a problem : Hardware issues Phone can't format SD card Try the following: • Check that the card’s type and capacity is compatible with your phone. If not, use a different SD card that meets the requirements. • Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer.
  • Page 203 Fix a problem : Hardware issues Try a new SD card. Apps can't view files on SD card If none of your apps can view files on the card: Install a different file manager app from Play Store. Use that app to check if files are visible on the card.

  • Page 204: Call And Sim Issues

    Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
  • Page 205 Fix a problem : Call and SIM issues Manually set the network operator: Go to Settings > Network & internet > Mobile network. Touch Network operators > Search networks. Wait 30 seconds for the search results. Choose your network operator (carrier). Wait 30 seconds for the network to refresh the signal.

  • Page 206: Problems During Calls

    Fix a problem : Call and SIM issues Can't answer ringing phone Clear the data for the Phone app. Touch & hold , then touch > Storage > Clear storage. Check that Phone app notifications haven't been disabled. Touch & hold , then touch >...
  • Page 207 Fix a problem : Call and SIM issues Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network. During a call, check that the proximity sensor works by covering it to confirm that it turns off your screen, preventing accidental touches during calls.
  • Page 208 Fix a problem : Call and SIM issues Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say “OK, Google”. safe mode to see if apps you installed are causing the issue and uninstall as needed. Reset the phone.

  • Page 209: Battery Issues

    Fix a problem : Battery issues Charging problems If the phone charges slowly or will not charge, try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery has been completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
  • Page 210 Fix a problem : Battery issues Plug your phone in and charge it normally. Tip: You can adjust settings to extend your battery life.

  • Page 211: Bluetooth, Wi-Fi, Usb Issues

    Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically Some third-party apps that control Bluetooth devices (smart watches, fitness and vehicle monitors, etc.) automatically turn Bluetooth on. If they do, this can prevent you from turning Bluetooth off.
  • Page 212 Fix a problem : Bluetooth, Wi-Fi, USB issues Go to Settings and touch Bluetooth. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 213: Wi-Fi Problems

    Fix a problem : Bluetooth, Wi-Fi, USB issues Make sure Contact sharing is on. Check and adjust sharing settings on the paired device or in the device’s app. Fix it: Check the basics After each step, see if your issue is fixed: Check battery level on your phone and Bluetooth device, and charge if either is low.

  • Page 214: Can't Transfer Files Or Connect To Computer

    Fix a problem : Bluetooth, Wi-Fi, USB issues Forget the network connection. Then set up the Wi-Fi connection again. Check if a software update is available for your phone. Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then plugging it back in.
  • Page 215 Fix a problem : Bluetooth, Wi-Fi, USB issues Check your computer Windows computer Check your computer’s settings to make sure that Windows automatically detects new hardware. Restart your computer. Mac computer • Check that your computer is running Mac OS X 10.5 and up. •...

  • Page 216: Account And Sign-In Issues

    Fix a problem : Account and sign-in issues Forgot unlock code If you've forgotten your PIN, pattern, or password for unlocking your screen, you'll need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone.
  • Page 217 Fix a problem : Account and sign-in issues by the account name means that some or all of the account's information is configured to auto-sync. by the account name means that the account will not auto-sync. Make sure your Internet connection works. For sync to work, you need an Internet connection.

  • Page 218: App Issues

    Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a...

  • Page 219: Messaging Problems

    Fix a problem : App issues Problems with Play Store For help with Play Store, read Google's troubleshooting information. Problems with Gmail For help with Gmail, read Google's troubleshooting information. Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app.
  • Page 220 Fix a problem : App issues Can't hear notifications Adjust your notification settings. Can't send or receive messages Change your preferred network to Global. If you recently switched from iPhone and are having trouble sending messages to or receiving them from an iPhone, your phone number may still be associated with iMessaging.

  • Page 221: Camera Problems

    Fix a problem : App issues Turn your phone off and then on again. Clear the app's cache. Camera problems Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo. If new photos still look blurry: •...
  • Page 222 Fix a problem : App issues Error: Please restart camera After each troubleshooting step, check to see if the issue is fixed: Turn your phone off and then on again. Clear the cache for the Camera app. Check updates to your Camera app. safe mode to see if apps you installed are causing the issue and uninstall as needed.

  • Page 223: Maintenance Procedures

    Fix a problem : Maintenance procedures Update Android software For best performance, keep your phone updated with the latest available Android software. Check Android version number To check what version of Android your phone is running: Go to Settings > System > About phone > Android version. The number displayed is your phone's Android version.

  • Page 224: Reset Phone

    Fix a problem : Maintenance procedures Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. If you're using dual SIMs, select the SIM to reset for mobile data settings. Touch RESET SETTINGS. Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again.
  • Page 225 Fix a problem : Maintenance procedures Reset phone from Settings To erase all data and reset your phone: Go to Settings > System > Backup. If you’re resetting because you suspect a third-party app is causing problems, turn off Back up to Google Drive.

  • Page 226: Get More Help

    Fix a problem : Maintenance procedures 11. If you reset your phone because you suspect a third-party app is causing problems, when you set up the phone again, be sure you don't copy all apps. Then, restore one app at a time and use the phone for a while.

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