Troubleshooting Guide - Ninja PROFESSIONAL BLENDER 1000 Owner's Manual

TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting.
Motor doesn't start or Stacked Blade Assembly doesn't rotate.
• Make sure the pitcher is securely placed on motor base.
• Make sure the lid is securely on pitcher in the correct position (align arrows).
• The blender is turned off. Press the power button
• Check that the plug is securely inserted into the electrical outlet.
• Check the fuse or circuit breaker.
• The unit has overheated. Unplug and wait approximately 15 minutes before using again.
Ingredients are unevenly chopped.
• Try reducing the amount of ingredients for processing. Also, make sure ingredient pieces are cut in
even sizes before processing.
Ingredients are chopped too fine or is too watery.
• The ingredients have been over-processed. Use PULSE button for controlled processing.
Ingredients collect on lid or on the sides of the pitcher.
• The mixture is too thick. Add more liquid.
You cannot achieve snow from solid ice.
• DO NOT use ice that has been sitting out or has started to melt. Use ice straight from the freezer and
make sure the pitcher is completely dry before adding ice.
My unit shuts off during use:
1 Unplug the unit from the electrical outlet.
2 Remove and empty the pitcher and ensure no ingredients are jamming the Stacked Blade Assembly.
3 Allow the unit to cool for approximately 15 minutes.
4 Place the pitcher onto the base and plug the unit into the electrical outlet.
5 Proceed to use the unit as before, making sure to not exceed the recommended maximum capacities.
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to turn on.
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner's Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole discretion, will be
repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts
are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its
parts) when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within
the warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-877-646-5288 to assist with product support and
warranty service options, including the possibility of upgrading to our VIP warranty service options
for select product categories. So we may better assist you, please register your product online at
registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of
purchase. We also ask that you register your product online at registeryourninja.com and have
the product on hand when you call, so we may better assist you. A Customer Service Specialist will
provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from
state to state. Some states do not permit the exclusion or limitation of incidental or consequential
damages, so the above may not apply to you.
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