End-User Service Offerings; Limited Warranty Support; Imageformula Program Guide; Responsibilities - Canon imageFORMULA DR-G2140 Service Manual

VIII.

End-User Service Offerings

A. Limited Warranty Support
The Canon imageFORMULA Scanner Product Limited Warranty is effective
for a period of 90-days following the delivery of the scanner to the original
purchaser. Exchange Service is included.
There is no warranty on any consumables, such as rollers.
For detailed warranty information, refer to the Limited Warranty card located
in the Appendix.
IX.

imageFORMULA Program Guide

The imageFORMULA Program Guide contains detailed information to help the
imageFORMULA Dealer/Authorized Servicer become familiar with Canon USA's
processes and resources available to assist the Dealer/Authorized Servicer in
servicing imageFORMULA products. The appropriate imageFORMULA Program
Guide for the dealer or authorized servicer is available on the ISG Central and
the e-Support Center websites.
The imageFORMULA Program Guide provides information on:
A. Responsibilities
The imageFORMULA Program Guide details the responsibilities of the
imageFORMULA Dealer/Authorized Servicer to meet minimum service
requirements in order to attain and maintain authorization as a Canon USA
imageFORMULA Dealer/Authorized Servicer.
B. Technical Support
The imageFORMULA Program Guide reviews the technical support available
to the Dealer/Authorized Servicer as web-based support via the e-Support
Center website, telephone Support via the Canon USA Technical Support
Center (TSC), and any support escalation if all reasonable troubleshooting
options have been exhausted.
C. Warranty/Post Warranty Support
The compensation process for imageFORMULA printers that require service
while in-warranty and post-warranty period covered by an eCarePak is
explained.
D. Parts & Service Material Orders
The part order process via Canon Network Access (CNA) or the National
Parts Order Center is included. Additionally, the guide details the process for
a Dealer/Authorized Servicer to purchase a Canon eCarePAK.
imageFORMULA DR-G2140 / DR-G2110 Service Guide
imageFORMULA DR-G2140/DR-G2110 Service Guide
October 2018
Page 16