Troubleshooting - Philips Senseo HD7820 User Manual

Troubleshooting

If you have a problem, you may find the solution in the table below. If the table does
not provide the solution to your problem or if you have a question, see chapter
'Guarantee & service'.
Problem Solution
The indicator light You have not yet flushed the coffee machine (see chapter
continues to blink 'Preparing the machine for use').
slowly.
You have used the SENSEO
higher than 2200 metres above sea level. This has caused the
water in the machine to start boiling before it has reached
the required temperature, which prevents the machine from
functioning properly. Switch the machine off and no longer
use it at altitudes higher than 2200 metres above sea level.
The SENSEO You have not yet flushed the coffee machine. When you
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coffee machine use the machine for the first time, you have to flush it
does not produce before you start brewing coffee (see chapter 'Preparing the
coffee when used machine for use').
for the first time.
The indicator light Make sure that:
continues to blink
rapidly.
the water reservoir has been properly placed;
there is enough water in the water reservoir (i.e. above the
q MIN level if you want to brew 1 cup);
the ambient temperature is not lower than 10 °C. If it is, the
machine will not function properly.
Type HD7824 only: Make sure that there is enough water in the water reservoir
the 2-cup button for brewing 2 cups of coffee. If the light ring around the
qq cannot be 2-cup button qq is out, there is not enough water in the
operated. water reservoir for brewing 2 cups.
Water leaks from Make sure that:
the coffee machine.
the lid is properly closed (the lever must be properly
locked);
the water reservoir has not been filled beyond the MAX
level;
the sieve in the centre of the pod holder is not clogged.
If it is, unclog the sieve by holding the pod holder under a
running tap. If necessary, you can use a washing-up brush or
a pin to unclog the sieve;
the coffee pod has been put properly in the centre of the
pod holder;
the sealing ring has not got stuck under the edge of the
water distribution disc (see figure 1 at the beginning of these
instructions for use).
the water drops on the worktop are not the result of
placing or removing the water reservoir or removing used
coffee pods.
you do not remove the water reservoir when the coffee
machine is heating up. This may cause water that normally
ends up in the water reservoir to leak out of the machine.
In all other cases, contact the Philips Customer Care Centre
in your country.
The coffee spout The coffee spout can only be taken out after the coffee
cannot be taken collector has been removed.
out of the machine.
The lid cannot be A vacuum may have temporarily formed under the lid.
opened.
Switch the machine off. Pull the lever up as far as it will go
and wait 24 hours before opening the lid. You may need to
use quite some force.
Make sure that the sieve in the centre of the pod holder
is not clogged. If it is, unclog the sieve by holding the pod
holder under a running tap. If necessary, you can use a
washing-up brush or a pin to unclog the sieve.
coffee machine at an altitude
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Problem Solution
If problems continue to occur, contact the Philips Customer
Care Centre in your country.
The coffee machine Perhaps the sieve in the centre of the pod holder is clogged.
produces less If this is the case, unclog the sieve by rinsing the pod holder
coffee than before. under a running tap. Use a washing-up brush to clean the
sieve, if necessary.
Descale the machine (see chapter 'Descaling').
The SENSEOcoffee You have not flushed the machine properly before first use.
machine brews only As a result, the boiler is not or not completely filled. Flush
a small quantity of the machine properly (see chapter 'Preparing the machine
coffee or no coffee for use') before you brew another cup of coffee.
at all when it is
used for the first
time.
The lid cannot be Check if a used coffee pod is sticking to the water
closed properly. distribution disc. If this is the case, remove the used pod.
Check if you used the correct pod holder. Use 2 pods in
combination with the deeper 2-cup pod holder qq. Use 1
pod in combination with the 1-cup pod holder q.
The machine has Contact the Philips Customer Care Centre in your country.
been stored in a
room that was not
frost-free.
The SENSEO Make sure that:
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coffee is not strong
enough.
you have used the correct number of pods and have
pressed the right button. Use 1 pod in combination with the
1-cup pod holder q and the 1-cup button q. Use 2 pods in
combination with the 2-cup pod holder qq and the 2-cup
button qq;
the coffee pod(s) have been placed properly in the centre
of the pod holder, to prevent water from escaping along the
edge of the pod(s). When you are using two coffee pods on
top of each other, make sure that the convex sides of both
pods are pointing downwards and press the pods lightly into
the pod holder;
you have not used the same pod twice by accident;
the coffee in the pod is evenly distributed;
If you prefer a more robust flavour, SENSEO
with a stronger blend are available.
The SENSEO If you prefer a milder flavour, SENSEO
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coffee is too strong. milder blend are available.
The coffee is not Do not use cups that are too large, as they will cause the
hot enough. coffee to get cold more quickly. Make sure the cups have a
capacity of at least 150 ml.
coffee pods
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coffee pods with a
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