BenQ EX Series User Manual
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BenQ EX Series User Manual

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EX Series
LCD Monitor
User Manual

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Summary of Contents for BenQ EX Series

  • Page 1 EX Series LCD Monitor User Manual...

  • Page 2: Copyright

    (Applicable for flicker-free models only.) BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society.
  • Page 3 Power Safety Please follow these safety instructions for best performance, and long life for your monitor. 0~40 C 10~90 % 0~3000 m -20~60 C 10~60 % 0~12000 m • The AC plug isolates this equipment from the AC supply. • The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible.
  • Page 4 If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing. • Contact your place of purchase or visit the local website from www.BenQ.com for more support. Caution •...

  • Page 5: Table Of Contents

    Using the monitor wall mount set (purchased separately) ..........17 Precautions ..............................17 Getting the most from your BenQ Monitor ..............19 How to install the monitor driver on a new computer ..............20 How to upgrade the monitor driver on an existing computer ............. 21 How to install driver on Windows 10 system ..................

  • Page 6: Getting Started

    Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor Quick Start Guide CD-ROM Power Cord (Picture may differ from product supplied for your region.)
  • Page 7 Video Cable: HDMI USB Cable: USB-C™ Audio Cable (Optional accessory) Back Cover VESA Wall Mount Transfer Kit (Optional accessory) • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.

  • Page 8: Getting To Know Your Monitor

    Getting to know your monitor Front view 1. Light sensor 2. Power button / Power LED indicator 3. Control buttons Back view 4. DC power input jack 5. Headphone jack 6. HDMI sockets 7. DisplayPort socket 8. USB 3.0 ports 9.

  • Page 9: Connections

    Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page 11. • If USB-C™ Alternate mode (DP Alt mode) is enabled, USB 2.0 is available from the USB downstream ports. •...

  • Page 10: How To Assemble Your Monitor Hardware

    How to assemble your monitor hardware • If the computer is turned on, you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. The location and available input and output jacks may vary depending on the purchased model.
  • Page 11 3. Connect the PC video cable. The video cables included in your package and the socket illustrations may vary depending on the product supplied for your region. 1.Pass the cable through the cable management hole on the stand arm. 2.Establish a video cable connection. •Connect the plug of the HDMI cable to the HDMI port on the monitor.
  • Page 12 5. Connect the headphone. Pass the cable through the cable management hole on the stand arm first. You may connect headphones to the headphone jack found on the back side of the monitor. 6. Connect USB devices. Connect USB devices via other USB ports (downstream) on the monitor.
  • Page 13 9. Place the monitor properly. Place the monitor as desired after the cables have been connected properly. Move the monitor carefully by holding lower part of monitor, the base or the stand arm. Finger pressure on the screen surface is prohibited. The screen may be damaged by excessive force. 10.Tilt the monitor.
  • Page 14 Turn on the monitor by pressing the power button on the monitor. Turn on the computer too, and follow the instructions Getting the most from your BenQ Monitor on page to install the monitor software. To extend the service life of the product, we recommend that you use your computer's power management function.

  • Page 15: How To Change Cable Connection After Initial Installation

    How to change cable connection after initial installation To protect the curved screen, do not lay the screen face down on the desk without the protection of the supplied cushion. If you prefer to change the cable connection after the initial installation has been completed in How to assemble your monitor hardware on page 10, follow...

  • Page 16: Adjusting The Monitor Height

    Adjusting the monitor height To adjust the monitor height, hold both the left and the right sides of the monitor to lower the monitor or lift it up to the desired height. Avoid finger pressure on the screen surface. Excessive force on the display is prohibited.

  • Page 17: Using The Monitor Wall Mount Set (Purchased Separately)

    The back of your monitor has screw holes to fix the stand and the base. A VESA standard mount bracket with 100mm pattern could be installed via installing a special transfer kit made for this model. Should you need the VESA wall mount transfer kit, please contact BenQ service.
  • Page 18 Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and safety precautions.

  • Page 19: Getting The Most From Your Benq Monitor

    Getting the most from your BenQ Monitor To gain the most benefit from your new BenQ LCD Monitor, you should install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM. The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software.

  • Page 20: How To Install The Monitor Driver On A New Computer

    BenQ LCD Monitor is the first ever monitor to be connected to it. If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor connected to it (and has monitor driver software installed), you should not be following these instructions. You...

  • Page 21: How To Upgrade The Monitor Driver On An Existing Computer

    The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows, however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and cannot guarantee its operation on those systems.

  • Page 22: How To Install Driver On Windows 10 System

    5. Click the tab and the button. Driver Update Driver 6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer. 7. In the window, select the option Update Driver Software Browse my computer for driver software 8.

  • Page 23: How To Install Driver On Windows 8 (8.1) System

    5. Click the tab and the button. Driver Update Driver 6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer. 7. In the window, select the option Update Driver Software Browse my computer for driver software 8.

  • Page 24: How To Install Driver On Windows 7 System

    5. Click the tab and the button. Driver Update Driver 6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer. 7. In the window, select the option Update Driver Software Browse my computer for driver software 8.

  • Page 25: How To Adjust Your Monitor

    How to adjust your monitor The control panel Name Description Power key Turns the power on or off. Control keys Accesses the functions or menu items displayed on the screen, right next to each key. How to adjust your monitor...

  • Page 26: Basic Menu Operation

    Basic menu operation All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. 1. Press any of the control keys. 2. The hot key menu is displayed. The keys numbered , and are custom keys and are designated for particular functions.

  • Page 27: Customizing The Hot Keys

    OSD icon OSD in hot key in main Function menu menu • By default, the key is the hot key for Custom Key 1 Picture Mode To change the default settings, see Customizing the hot keys on page • For Up/Increase adjustment. •...

  • Page 28: Adjusting Display Mode

    1. Make sure a 4K HDR player is ready. Players with the following names and resolutions are supported. Commonly used names for 4K 4K, 4K Ultra HD, UHD, UHD 4K, Ultra HD, 2160p (may vary by manufacturer) Supported resolution or modes 3840 x 2160 @ 24 Hz, 50 Hz, or 60 Hz Commonly used names for HDR Premium, High Dynamic Range, HDR, Ultra HD HDR10...

  • Page 29: Video Source Selection In Pip/Pbp Mode

    Video source selection in PIP/PBP mode Your monitor scans for the available video sources in the following order: HDMI, DP, and USB-C™, and displays the first available one. This video source will become the main source in PIP/PBP mode. You will need to decide the second source for PIP/PBP mode from the menu in PIP/PBP source on page 32.

  • Page 30: Navigating The Main Menu

    Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press any of the control keys to bring up the hot key menu. Select ) to access the Menu main menu.

  • Page 31: Display Menu

    Display menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. Keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 32 Item Function Range Sets the PIP or PBP mode. • Mode : the Picture-in-Picture (PIP) mode • displays the main video source on the screen • while the second source in an inset window. : Allows to display images from two different video sources side-by-side.

  • Page 33: Picture Menu

    Picture menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. Keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 34 Item Function Range Adjusts the tone luminance. The default value is 3 (the • 1 Gamma standard value for Windows). • 2 • 3 • 4 • Allows video and still photographs to be viewed Color Normal Temperature with natural coloring. This is the factory default color.

  • Page 35: Picture Advanced Menu

    Picture Advanced menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. Keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 36 Item Function Range For playing car racing games. Gamer1 For playing CS:GO games. Gamer2 For playing Battlefield games. Gamer3 Applies a combination of color settings defined Custom 1 by users. Custom 2 Provides different sets of color settings. Once applied, you can 0 ~ 20 Color Vibrance...
  • Page 37 Item Function Range Determines the range of color scales. Select an option that • HDMI RGB Auto matches the RGB range setting on the connected HDMI device. PC Range Detect • (0 ~ 255) • (16 ~ 235) (Bright Turns the Bright Intelligence Plus function on or off. The built-in •...

  • Page 38: Audio Menu

    Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. Keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

  • Page 39: System Menu

    System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. Keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 40 Item Function Range Sets the OSD menu language. • OSD Settings Language English • Français The language options displayed on your OSD • Deutsch may differ from those shown on the right, • Italiano depending on the product supplied in your region.
  • Page 41 Item Function Range Sets the function to be accessed by custom key 1. • Custom Key 1 Picture Mode • Color Vibrance Sets the function to be accessed by custom key 2. Custom Key 2 • Brightness Sets the function to be accessed by custom key 3. Custom Key 3 •...
  • Page 42 Item Function Range Displays the current monitor property settings. • Information Input • Current Resolution • Optimum Resolution (best with the monitor) • • Model Name Selects an appropriate DP standard for data transmission. • DisplayPort • Resets all mode, color and geometry settings to the •...

  • Page 43: Troubleshooting

    Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. Read the instructions on the link on the CD, and then "Adjusting the Screen Resolution" select the correct resolution, refresh rate and make adjustments based on these instructions. Does the blurring only occur at resolutions lower than the native (maximum) resolution? Read the instructions on the link on the CD.
  • Page 44 Faint shadow from the static image displayed is visible on the screen. • Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use. • Use a screensaver to prevent the occurrence of image retention. Power LED indicator The LED indicator is white or orange.

  • Page 45: Need More Help

    Need more help? If your problems remain after checking this manual, please contact your place of purchase or visit the local website from www.BenQ.com for more support and local customer service. Troubleshooting...

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