Troubleshooting - DeLonghi PrimaDonna Elite Instructions For Use Manual

20.

TROUBLESHOOTING

Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact Customer Services.
PROBLEM
The coffee is not hot.
The coffee is under-extracted, weak or
not creamy enough.
The coffee is over-extracted, delivered
too slowly or a drop at a time.
Coffee does not come out of one or
both of the spouts.
The appliance will not make coffee
The appliance does not turn on
The infuser cannot be extracted
At the end of descaling, the appliance
requests a third rinse
The milk does not come out of the
milk spout (D5)
POSSIBLE CAUSE
The cups were not preheated.
The infuser has cooled down because
2/3 minutes have elapsed since the last
coffee was made.
A low coffee temperature is set.
The coffee is ground too coarsely.
The coffee is unsuitable.
The coffee is ground too finely.
The brewing unit (A8) are clogged.
The appliance has detected impurities
in its internal circuits. "Cleaning under-
way" is displayed.
It is not plugged into the mains socket. Plug into the mains socket (fig. 1).
The main switch (A21) is not turned on. Press the main switch (fig. 2).
The appliance has not been turned off
correctly
During the two rinse cycles, the water
tank (A16) has not been filled to the
MAX level
The lid (D2) of the milk container (D)
is dirty
30
REMEDY
Warm the cups by rinsing them with hot
water (Please note: you can use the hot water
function).
Before making the coffee, heat the infuser by
rinsing using the rinse function (see section
"7.1 Rinsing ").
Set a hotter coffee temperature in the menu
(section "7.10 Coffee temperature ").
Turn the grinding adjustment dial (A5) one
click counterclockwise towards 1 while the
coffee grinder is in operation (fig. 13). Con-
tinue one click at a time until coffee delivery
is satisfactory. The effect is only visible after
delivering 2 coffees (see section "8.5 Adjusting
the coffee grinder").
Use coffee for espresso machines.
Turn the grinding adjustment dial (A5) one
click counterclockwise towards 7 while the
coffee grinder is in operation (fig. 13). Con-
tinue one click at a time until coffee delivery
is satisfactory. The effect is only visible after
delivering 2 coffees (see section "8.5 Adjusting
the coffee grinder").
Clean the spouts with a toothpick (fig. 28B).
Wait for the appliance to be ready for use again
and reselect the required beverage. Contact
Customer Services if the problem persists.
Turn the appliance off by pressing the
ton (A7) (see section "6. Turning the appliance
off").
Follow the instructions displayed by the appli-
ance, but first empty the drip tray (A14) to avoid
the water overflowing.
Clean the milk container lid as described in sec-
tion "14.10 Cleaning the milk container".
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