Lexmark CS737 User Manual page 189

Troubleshoot a problem
Action
Step 2
a
Remove the color imaging kit.
Warning—Potential Damage: Do not expose the color
imaging kit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the color imaging kit. Doing so
may affect the quality of future print jobs.
b
Remove the toner cartridge of the missing color.
c
Remove, and then insert the developer unit of the missing color.
d
Insert the toner cartridge of the missing color.
e
Insert the color imaging kit.
f
Print the document.
Are some colors missing on print?
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Step 2
a
From the home screen, touch Settings > Paper > Tray
Configuration > Paper Size/Type.
b
Check if the paper size and paper type settings match the
paper loaded.
Note: Make sure that the paper does not have texture or
rough finishes.
Do the settings match?
Yes No
Contact customer The problem is
support. solved.
Yes No
Go to step 2. Contact
support.
Go to step 4. Go to step 3.
189
customer