Samsung LU28E570DS User Manual
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Samsung LU28E570DS User Manual

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User manual
U28E590D
U24E590D
The color and the appearance may differ depending on
the product, and the specifications are subject to
change without prior notice to improve the performance.
BN46-00481B-16

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Summary of Contents for Samsung LU28E570DS

  • Page 1 User manual U28E590D U24E590D The color and the appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance. BN46-00481B-16...

  • Page 2: Table Of Contents

    Table Of Contents BEFORE USING THE Copyright PRODUCT Icons used in this manual Cleaning Securing the Installation Space Precautions for storage Safety Precautions Symbols Electricity and Safety Installation and Safety Operation and Safety Correct posture to use the product PREPARATIONS Checking the Contents Checking the Components Parts...
  • Page 3 Connection Using an DP Cable Connecting to Headphones Tidying Up the Connected Cables Connecting the Power Driver Installation Setting Optimum Resolution SCREEN SETUP SAMSUNG MAGIC Bright Configuring SAMSUNG MAGIC Bright Brightness Configuring Brightness Contrast Configuring Contrast Sharpness Configuring Sharpness Color...
  • Page 4 Table Of Contents Screen Adjustment Configuring H-Position & V-Position CONFIGURING THE PIP/ PIP/PBP PBP SETTINGS Configuring PIP/PBP Mode Configuring Size Configuring Position Configuring Sound Source Configuring Source Configuring Picture Size Configuring Contrast COORDINATING OSD Transparency Changing Transparency Language Configuring Language Display Time Configuring Display Time SETUP AND RESET...
  • Page 5 Configuring Volume in the Initial Screen Volume INSTALLING THE Easy Setting Box SOFTWARE Installing the Software Removing the Software TROUBLESHOOTING Requirements Before Contacting Samsung Customer Service Center GUIDE Testing the Product Checking the Resolution and Frequency Check the following. Q & A SPECIFICATIONS General PowerSaver...
  • Page 6 Table Of Contents APPENDIX Responsibility for the Pay Service (Cost to Customers) Not a product defect A Product damage caused by customer's fault Others Correct Disposal Correct Disposal of This Product (Waste Electrical & Electronic Equipment) Terminology INDEX Table Of Contents...

  • Page 7: Before Using The Product

    © 2015 Samsung Electronics Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Microsoft, Windows and Windows NT are registered trademarks of Microsoft Corporation.
  • Page 8 Before Using the Product Cleaning Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched. Take the following steps when cleaning. 1. Power off the monitor and computer. 2. Disconnect the power cord from the monitor. Hold the power cable by the plug and do not touch the cable with wet hands.
  • Page 9 3.93 3.93 inches inches (10 cm) (10 cm) 3.93 inches(10 cm) Precautions for storage Be sure to contact Samsung Customer Service Center if the inside of the monitor needs cleaning. (A service fee will be charged.) Before Using the Product...
  • Page 10 Before Using the Product Safety Precautions Caution RISK OF ELECTRIC SHOCK DO NOT OPEN Caution: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL. This symbol indicates that high voltage is present inside.
  • Page 11 Before Using the Product Electricity and Safety The following images are for reference only. Real-life situations may differ from what is shown in the images. Warning Do not use a damaged power cord or plug, or a loose power socket. An electric shock or fire may result.
  • Page 12 The product may become damaged by an electric shock.  Do not use the power cord for products other than authorized products supplied by Samsung. An electric shock or fire may result.  Keep the power socket where the power cord is connected unobstructed.
  • Page 13 Before Using the Product Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.). The product may fall and break or cause a personal injury.  Using the product in an area with excess vibration may damage the product ...
  • Page 14 SAMSUNG period of time) may seriously affect its performance. Be sure to consult Samsung Customer Service Center before installation if  you want to install the product at such a place.

  • Page 15: Product

    (paper, match, etc.) into the vent or ports of the product. If water or any foreign substance enters the product, be sure to power off the  product, remove the power cord, and contact Samsung Customer Service Center. Product failure, an electric shock or fire may result.
  • Page 16 Before Using the Product Caution Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels. If you are not going to use the product for an extended period of time, ...
  • Page 17 Before Using the Product Looking at the screen too close for an extended period of time can deteriorate your eyesight. Do not hold the monitor upside-down or move it by holding the stand. The product may fall and break or cause a personal injury. ...
  • Page 18 Before Using the Product Correct posture to use the product Use the product in the correct posture as follows: Straighten your back.  Allow a distance of 45 to 50 cm between your eye and the screen, and look slightly ...

  • Page 19: Preparations

    Preparations Checking the Contents 1.1.1 Checking the Components Contact the dealer from whom you purchased the product if any item is missing.  The appearance of the components may differ from the images shown.  Components Quick Setup Guide Warranty card Regulatory guide (Not available in some locations)

  • Page 20: Parts

    Preparations Parts 1.2.1 Control Panel The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Function Key Guide JOG Button Return Icons Description Multi directional button that helps navigate. JOG Button The JOG button is located on the rear left side of the product.

  • Page 21: Direct Key Guide

    Preparations 1.2.2 Direct Key guide For guidance on shortcut keys, the below OSD (On Screen Display) will be displayed if you switch the source or turn on the monitor. Eye Saver Mode Volume Features Eye Saver Mode Off UP/DOWN: Adjust Brightness Contrast Eye Saver Mode...

  • Page 22: Function Key Guide

    Preparations 1.2.3 Function Key Guide To enter the main menu or to use other items, press the JOG button to display the Function Key Guide. You can exit by pressing the JOG button again. Return UP/DOWN/LEFT/RIGHT: Move to the item you want. The description for each item will appear when ...
  • Page 23 Preparations JOG Button Power saving/Non-signal mode Source Change Down PRESS(ENTER) for 2 seconds Power Off When the monitor displays the Main menu the JOG Button could be used as below. JOG Button Action UP/DOWN - Move the option - Exit the Main menu. LEFT - Close Sublist without saving value.

  • Page 24: Reverse Side

    Preparations 1.2.4 Reverse Side The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Port About ports Connect to a source device using an HDMI cable. HDMI 1 support 3840 x 2160 30 Hz HDMI 2 support 3840 x 2160 60 Hz...

  • Page 25: Installation

    Preparations Installation 1.3.1 Attaching the Stand Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards. Insert the stand neck into the Check that the stand neck is Tightly fasten the connecting stand base in the direction firmly connected.

  • Page 26: Removing The Stand

    Preparations 1.3.2 Removing the Stand Place a soft cloth over the table to protect the product and place the product onto the cloth so that the front of the product faces downwards. To disassemble the stand from the monitor, make sure to press the lower part of the monitor with one hand, and pull and sway sideways the stand with the other hand, as shown in the picture.

  • Page 27: Installing A Wall-Mount Kit Or Desktop Stand

    The product may get damaged or fall and cause personal injury. Samsung shall not be held liable for any damage or injury caused by using improper screws or attaching the wall-mount kit or desktop stand using excessive force.

  • Page 28: Adjusting The Product Tilt

    Preparations 1.3.4 Adjusting the Product Tilt The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. -2° (±2.0°) – 20° (±2.0°) You can adjust the tilt of your monitor. ...

  • Page 29: Before Connecting

    Connecting and Using a Source Device Before Connecting 2.1.1 Pre-connection Checkpoints Before connecting a source device, read the user manual provided with it.  The number and locations of ports on source devices may differ from device to device. Do not connect the power cable until all connections are completed. ...

  • Page 30: Connection Using An Dp Cable

    When connecting an HDMI cable, use the cable that came with the components of the monitor.  If you use an HDMI cable other than provided by Samsung, the image quality may be degraded. 2.2.2 Connection Using an DP Cable Do not connect the power cable before connecting all other cables.

  • Page 31: Connecting To Headphones

    Connecting and Using a Source Device 2.2.3 Connecting to Headphones Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. Connect an audio output device such as headphones to [ ] port on the product.

  • Page 32: Connecting The Power

    Connecting and Using a Source Device 2.2.5 Connecting the Power Power connection using integrated DC power adapter Connect the power adapter to [DC 14V] jack on the rear of the product.  Plug in the power cable to the power socket. DC 14V The input voltage is switched automatically.
  • Page 33 Connecting and Using a Source Device Changing the sound settings on Windows Control Panel Audio Speaker Speaker Setup → → → 2 Connecting and Using a Source Device...

  • Page 34: Driver Installation

    An installation driver is contained on the CD supplied with the product.  If the file provided is faulty, visit the Samsung homepage (http://www.samsung.com/) and  download the file. Insert the user manual CD provided with the product into the CD-ROM drive.

  • Page 35: Setting Optimum Resolution

    Connecting and Using a Source Device 2.2.7 Setting Optimum Resolution An information message about setting optimum resolution will appear if you power on the product for the first time after purchase. Select a language on the product and change the resolution on your PC to the optimum setting. Press the JOG button to display the language settings menu.

  • Page 36: Screen Setup

    PIP/PBP Mode is set to On.  You can customize the brightness to suit your preferences. 3.1.1 Configuring SAMSUNG MAGIC Bright When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button.
  • Page 37 Screen Setup U28E590D U24E590D Picture Picture Set to an optimum Set to an optimum picture quality suitable picture quality suitable SAMSUNG SAMSUNG MAGIC Bright Dynamic for the working MAGIC Bright Dynamic for the working environment. environment. Standard Standard Brightness Brightness...

  • Page 38: Brightness

    Screen Setup Brightness You can adjust the general brightness of the picture. (Range: 0~100) A higher value will make the picture appear brighter. SAMSUNG This menu is not available when Bright is set to Dynamic Contrast mode.  MAGIC This menu is not available when Eco Saving Plus is enabled.

  • Page 39: Contrast

    Screen Setup Contrast Adjust the contrast between the objects and background. (Range: 0~100) A higher value will increase the contrast to make the object appear clearer. SAMSUNG This option is not available when Bright is in Cinema Dynamic Contrast mode.

  • Page 40: Sharpness

    Screen Setup Sharpness Make the outline of objects more clear or blurry. (Range: 0~100) A higher value will make the outline of objects clearer. SAMSUNG This option is not available when Bright is in Cinema Dynamic Contrast mode.  MAGIC...

  • Page 41: Color

    Screen Setup Color A detailed description of each function is provided. Refer to your product for details. SAMSUNG Adjust the tint of the screen. This menu is not available when Bright is set to Cinema MAGIC  Dynamic Contrast mode.
  • Page 42 Screen Setup Cool 1: Set the color temperature to be cooler than Normal mode.  Normal: Display the standard color tone.  Warm 1: Set the color temperature to be warmer than Normal mode.  Warm 2: Set the color temperature to be warmer than Warm ...

  • Page 43: Samsung Magic Angle (U28E590D)

    On.  This feature provides the viewing angle, brightness, and tint to suit your preferences. 3.6.1 Configuring SAMSUNG MAGIC Angle When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button.
  • Page 44 Screen Setup Picture Select an angle that best suits your viewing SAMSUNG MAGIC Bright position. Custom Brightness Group View Contrast Custom Sharpness Color SAMSUNG MAGIC Angle HDMI Black Level AUTO Return ① : Select this option to view directly in front of the product.

  • Page 45: Hdmi Black Level

    The following screen will appear. U28E590D U24E590D Picture Picture Optimize HDMI picture Optimize HDMI picture brightness and contrast brightness and contrast SAMSUNG SAMSUNG MAGIC Bright MAGIC Bright by adjusting the black by adjusting the black Dynamic Dynamic level of the video signal.

  • Page 46: Eye Saver Mode

    The following screen will appear. U28E590D U24E590D Picture Picture Set to an optimum Set to an optimum picture quality suitable picture quality suitable for eye relaxation. SAMSUNG for eye relaxation. Eye Saver Mode MAGIC Bright Custom Game Mode Brightness Response Time Contrast Picture Size...

  • Page 47: Game Mode

    Screen Setup Game Mode Configure the product screen settings for game mode. Use this feature when playing games on a PC or when a game console such as PlayStation™ or Xbox™ is connected. This menu is not available when Eye Saver Mode is enabled.

  • Page 48: Response Time

    Screen Setup 3.10 Response Time Accelerate the panel response rate to make video appear more vivid and natural. It is best to set Response Time Standard Faster when you are not viewing a movie.  This menu is not available when PIP/PBP Mode is set to and the...

  • Page 49: Picture Size

    Screen Setup 3.11 Picture Size Change the picture size. This menu is not available when PIP/PBP Mode is set to and the Size is set to  (PBP Mode). This menu is not available when FreeSync is enabled.  3.11.1 Changing the Picture Size When the Function Key Guide appears, select [ ] by moving the JOG button UP.
  • Page 50 Screen Setup mode U28E590D U24E590D Picture Picture Choose the size and Choose the size and aspect ratio of the aspect ratio of the picture displayed on picture displayed on Eye Saver Mode Game Mode screen. screen. Game Mode Response Time Response Time Picture Size 16:9...

  • Page 51: Configuring H-Position & V-Position

    Screen Setup 3.12 Screen Adjustment 3.12.1 Configuring H-Position & V-Position H-Position: Move the screen to the left or right. V-Position: Move the screen up or down. This menu is only available when Picture Size is set to Screen Fit Mode. When a 480P or 576P or 720P or 1080P signal is input in mode and the monitor can display normally, select Screen Fit...

  • Page 52: Configuring The Pip

    Configuring the PIP/PBP Settings PIP/PBP The PIP (Picture in Picture) function separates the screen into two parts. One source device is displayed on the main screen at the same time the another source device is displayed in inset windows. The PBP (Picture by Picture) function separates the screen in half displaying output from two different source devices simultaneously on the left and right sides of the screen.

  • Page 53: Pbp Settings

    Configuring the PIP/PBP Settings 4.1.1 Configuring PIP/PBP Mode Enable or disable the PIP/PBP function. When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button. Move to the PIP/PBP controlling the JOG button UP/DOWN and press the JOG button. Move to the PIP/PBP Mode controlling the JOG button UP/DOWN and press the JOG button.

  • Page 54: Configuring Size

    Configuring the PIP/PBP Settings 4.1.2 Configuring Size Select the size and aspect ratio of the sub-screen. When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button. Move to the PIP/PBP controlling the JOG button UP/DOWN and press the JOG button.

  • Page 55: Configuring Position

    Configuring the PIP/PBP Settings 4.1.3 Configuring Position Select the position of the sub-screen from the available options. When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button. Move to the PIP/PBP controlling the JOG button UP/DOWN and press the JOG button.

  • Page 56: Configuring Sound Source

    Configuring the PIP/PBP Settings 4.1.4 Configuring Sound Source Set which screen you want to hear the sound for. When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button. Move to the PIP/PBP controlling the JOG button UP/DOWN and press the JOG button.
  • Page 57 Configuring the PIP/PBP Settings 4.1.5 Configuring Source Select the source for each screen. When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button. Move to the PIP/PBP controlling the JOG button UP/DOWN and press the JOG button. In PIP mode (Size ), move the JOG button UP/DOWN to select...
  • Page 58 Configuring the PIP/PBP Settings When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button. Move to the PIP/PBP controlling the JOG button UP/DOWN and press the JOG button. In PBP mode (Size ), move the JOG button UP/DOWN to select Source...

  • Page 59: Configuring Picture Size

    Configuring the PIP/PBP Settings 4.1.6 Configuring Picture Size Select the image size for sub-screen. When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button. Move to the PIP/PBP controlling the JOG button UP/DOWN and press the JOG button. In PIP mode (Size ), move the JOG button UP/DOWN to select...
  • Page 60 Configuring the PIP/PBP Settings mode PIP/PBP Select the image size for each screen. PIP/PBP Mode Size Position Sound Source Source 16:9 Picture Size Screen Fit Contrast 75/75 Return 4:3: Display the picture of the sub-screen with an aspect ratio of 4:3. Suitable for videos and ...
  • Page 61 Configuring the PIP/PBP Settings When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button. Move to the PIP/PBP controlling the JOG button UP/DOWN and press the JOG button. In PBP mode (Size ), move the JOG button UP/DOWN to select Picture Size...
  • Page 62 Configuring the PIP/PBP Settings mode 16:9 Wide 4:3: Display the picture of the sub-screen with an aspect ratio of 4:3. Suitable for videos and  standard broadcasts. 16:9: Display the picture of the sub-screen with an aspect ratio of 16:9. ...

  • Page 63: Configuring Contrast

    Configuring the PIP/PBP Settings 4.1.7 Configuring Contrast Adjust the contrast level for sub-screen. When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button. Move to the PIP/PBP controlling the JOG button UP/DOWN and press the JOG button. In PIP mode (Size ), move the JOG button UP/DOWN to select...
  • Page 64 Configuring the PIP/PBP Settings Adjust the contrast level for each screen. When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button. Move to the PIP/PBP controlling the JOG button UP/DOWN and press the JOG button. In PBP mode (Size ), move the JOG button UP/DOWN to select...

  • Page 65: Coordinating Osd

    Coordinating OSD A detailed description of each function is provided. Refer to your product for details. Transparency Set the transparency for the menu windows. 5.1.1 Changing Transparency When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button.

  • Page 66: Language

    Coordinating OSD Language Set the menu language. A change to the language setting will only be applied to the onscreen menu display.  It will not be applied to other functions on your PC.  5.2.1 Configuring Language When the Function Key Guide appears, select [ ] by moving the JOG button UP.

  • Page 67: Display Time

    Coordinating OSD Display Time Set the on-screen display (OSD) menu to automatically disappear if the menu is not used for a specified period of time. Display Time can be used to specify the time after which you want the OSD menu to disappear. 5.3.1 Configuring Display Time When the Function Key Guide appears, select [ ] by moving the JOG button UP.

  • Page 68: Setup And Reset

    HDMI signal, the FreeSync function is not available. Make sure to use a Samsung DP cable. DP cables not supplied by Samsung may not be compatible with the product. Not available when PIP/PBP Mode is set to On.
  • Page 69 Setup and Reset U24E590D System FreeSync technology is solution that FreeSync eliminates screen tearing without all the Eco Saving Plus Standard Engine usual lag and latency. FreeSync can be Off Timer Ultimate Engine operated when you use AMD's graphic PC/AV Mode card with supporting Freesync solution.
  • Page 70 Setup and Reset Point the right mouse button, select the AMD Catalyst Control Center. 6 Setup and Reset...

  • Page 71: Eco Saving Plus

    Setup and Reset Eco Saving Plus Eco Saving Plus function reduces power consumption by controlling the electric current used by the monitor panel. SAMSUNG This menu is not available when Bright is in Dynamic Contrast mode.  MAGIC This menu is not available when Game Mode is enabled.

  • Page 72: Off Timer

    Setup and Reset Off Timer You can set the product to automatically turn off. 6.3.1 Configuring Off Timer When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button. Move to System controlling the JOG button UP/DOWN and press the JOG button.

  • Page 73: Configuring Turn Off After

    Setup and Reset 6.3.2 Configuring Turn Off After When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button. Move to System controlling the JOG button UP/DOWN and press the JOG button. Move to Off Timer controlling the JOG button UP/DOWN and press the JOG button.

  • Page 74: Pc/Av Mode

    Setup and Reset PC/AV Mode PC/AV Mode to AV. The picture size will be enlarged. This option is useful when you view a movie. Supplied for the wide models only such as 16:9 or 16:10.  If the monitor (when set to HDMI HDMI 2 or DisplayPort) is in power saving mode or is...

  • Page 75: Displayport Ver

    Setup and Reset DisplayPort Ver. Select your Displayport. Displayport 1.1 supports High Bit Rate 1, while 1.2 supports High Bit Rate 2. Incorrect settings may cause the screen to go blank. If this occurs, check the device specifications.  If the monitor (when set to HDMI HDMI 2 or DisplayPort) is in power saving mode or is...

  • Page 76: Source Detection

    Setup and Reset Source Detection You can activate Source Detection. Not available when PIP/PBP Mode is set to On. 6.6.1 Configuring Source Detection When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button. Move to System controlling the JOG button UP/DOWN and press the JOG button.

  • Page 77: Key Repeat Time

    Setup and Reset Key Repeat Time Control the response rate of a button when the button is pressed. 6.7.1 Configuring Key Repeat Time When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button. Move to System controlling the JOG button UP/DOWN and press the JOG button.

  • Page 78: Power Led On

    Setup and Reset Power LED On Configure the settings to enable or disable the power LED located at the lower part of the product. 6.8.1 Configuring Power LED On When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button.

  • Page 79: Reset All

    Setup and Reset Reset All Return all the settings for the product to the default factory settings. 6.9.1 Initializing Settings (Reset All) When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button. Move to System controlling the JOG button UP/DOWN and press the JOG button.

  • Page 80: Information Menu And Others

    Information Menu and Others A detailed description of each function is provided. Refer to your product for details. Information View the current input source, frequency and resolution. 7.1.1 Displaying Information When the Function Key Guide appears, select [ ] by moving the JOG button UP. Next, press the JOG button.

  • Page 81: Configuring Eye Saver Mode, Brightness, And Contrast From The Initial Screen

    Eye Saver Mode by moving the JOG button. Eye Saver Mode Not available when PIP/PBP Mode is set to On.  Brightness SAMSUNG This menu is not available when Bright is set to Dynamic Contrast mode.  MAGIC This menu is not available when Eco Saving Plus is enabled.

  • Page 82: Configuring Volume In The Initial Screen

    Information Menu and Others Configuring Volume in the Initial Screen 7.3.1 Volume Adjust the Volume by moving the JOG button when the Direct Key Guide is displayed on the screen. When you control the JOG button LEFT/RIGHT, the following screen will appear. Volume Mute Adjust the...

  • Page 83: Installing The Software

    Installing the Software Easy Setting Box Easy Setting Box "Easy Setting Box" enables users to use the monitor by partitioning multiple sections. 8.1.1 Installing the Software Insert the installation CD into the CD-ROM drive. Select the "Easy Setting Box" setup program. If the pop-up screen for the software installation does not appear on the main screen, find and double-click the "Easy Setting Box"...

  • Page 84: Installing The Software

    Installing the Software 8.1.2 Removing the Software Click Start, select Settings/Control Panel, and then double-click Add or Remove Programs. Select "Easy Setting Box" from the program list and click the Add/Delete button. 8 Installing the Software...

  • Page 85: Troubleshooting Guide

    Requirements Before Contacting Samsung Customer Service Center 9.1.1 Testing the Product Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center. Check if your product is operating normally by using the product test function.
  • Page 86 Troubleshooting Guide Screen issue Issues Solutions The power LED is off. The screen will not switch Check that the power cable is connected properly. (Refer to "2.2 Connecting and Using a PC") The message Check Signal Cable appears. Check that the cable is properly connected to the product.
  • Page 87 Troubleshooting Guide Sound issue Issues Solutions There is no sound. Check the connection of the audio cable or adjust the volume. Check the volume. The volume is too low. Adjust the volume. If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound card or software program.
  • Page 88 Troubleshooting Guide Q & A Question Answer How can I change the Set the frequency on your graphics card. frequency? Windows XP: Go to Control Panel  Appearance and Themes Display Settings Advanced Monitor, and adjust Refresh rate under Monitor settings. Windows ME/2000: Go to Control Panel Display ...
  • Page 89 Troubleshooting Guide Question Answer How can I change the Windows XP: Go to Control Panel  resolution? Appearance and Themes Display Settings, and adjust the resolution. Windows ME/2000: Go to Control Panel Display  Settings, and adjust the resolution. Windows Vista: Go to Control Panel ...

  • Page 90: Specifications

    Specifications 10.1 General Model Name U28E590D U24E590D Panel Size 28 Inches (70 cm) 23.5 Inches (59 cm) Display 620.93 mm (H) x 341.28 mm (V) 521.28 mm (H) x 293.22 mm (V) area 24.4 Inches (H) x 13.4 Inches (V) 20.5 Inches (H) x 11.5 Inches (V) Pixel Pitch 0.16 mm (H) x 0.16 mm (V)
  • Page 91 (Turkey only) To access the energy labelling information of the model: (1) Go to https://www.samsung.com/global/ecodesign_energy (2) Get the model identifier from the energy label of the product and type it in the search box (3) Energy labelling information can be found...

  • Page 92: Powersaver

    Specifications 10.2 PowerSaver The power-saving function of this product reduces power consumption by switching off the screen and changing the color of the power LED if the product is not used for a specified period of time. The power is not turned off in power-saving mode. To switch the screen back on, press any key on the keyboard or move the mouse.

  • Page 93: Standard Signal Mode Table

    Specifications 10.3 Standard Signal Mode Table This product can be set to only one resolution for each screen size to obtain the optimum picture  quality due to the nature of the panel. Therefore, a resolution other than the specified resolution may degrade the picture quality.
  • Page 94 Specifications Displayport Horizontal Vertical Pixel Clock Sync Polarity Resolution Frequency Frequency (MHz) (H/V) (kHz) (Hz) IBM, 720 x 400 31.469 70.087 28.322 VESA, 640 x 480 31.469 59.940 25.175 MAC, 640 x 480 35.000 66.667 30.240 VESA, 640 x 480 37.861 72.809 31.500...
  • Page 95 Specifications HDMI1 Horizontal Vertical Pixel Clock Sync Polarity Resolution Frequency Frequency (MHz) (H/V) (kHz) (Hz) IBM, 720 x 400 31.469 70.087 28.322 VESA, 640 x 480 31.469 59.940 25.175 MAC, 640 x 480 35.000 66.667 30.240 VESA, 640 x 480 37.861 72.809 31.500...
  • Page 96 Specifications HDMI2 Horizontal Vertical Pixel Clock Sync Polarity Resolution Frequency Frequency (MHz) (H/V) (kHz) (Hz) IBM, 720 x 400 31.469 70.087 28.322 VESA, 640 x 480 31.469 59.940 25.175 MAC, 640 x 480 35.000 66.667 30.240 VESA, 640 x 480 37.861 72.809 31.500...
  • Page 97 Specifications Vertical Frequency  Repeating the same picture dozens of times per second allows you to view natural pictures. The repeat frequency is called "vertical frequency" or "refresh rate" and is indicated in Hz. Some resolutions listed in the table above may not be available depending on graphics card ...

  • Page 98: Appendix

     use of supplies or separately sold product unspecified by Samsung.  repair from a person besides an engineer of outsourcing service company or partner of Samsung  Electronics Co., Ltd. remodeling or repairing the product by customer.

  • Page 99: Correct Disposal Of This Product (Waste Electrical & Electronic Equipment)

    Appendix Correct Disposal Correct Disposal of This Product (Waste Electrical & Electronic Equipment) (Applicable in countries with separate collection systems) This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life.

  • Page 100: Terminology

    Appendix Terminology OSD (On Screen Display) On screen display (OSD) allows you to customize on-screen settings to optimize the picture quality as required. You can change the screen brightness, tint, size and many other settings using menus displayed on the screen. Gamma The Gamma menu adjusts the grey scale that represents middle tones on the screen.
  • Page 101 Appendix Resolution Resolution is the number of horizontal pixels and vertical pixels that form a screen. It represents the level of display detail. A higher resolution displays a greater amount of information on the screen and is suitable for performing multiple tasks at the same time. E.g.

  • Page 102: Index

    Power LED On DisplayPort Ver. PowerSaver Easy Setting Box Q & A Eco Saving Plus Eye Saver Mode Requirements Before Contacting Samsung Customer Service Center FreeSync Reset All Response Time Responsibility for the Pay Service (Cost to Customers) Game Mode...
  • Page 103 Index Standard Signal Mode Table Terminology Transparency Index...

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