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enTroubleshooting
17 Troubleshooting
You can rectify minor faults in your device yourself. Use the troubleshooting
information before contacting customer service. In this way you avoid
unnecessary costs.
WARNING
Electric shock hazard!
Improper repairs are dangerous.
Only trained specialists may carry out repairs on the device.
▶
Only original spare parts may be used to repair the device.
▶
If the power cord of this device is damaged, it must be replaced by the
▶
manufacturer or its customer service or a similarly qualified person in order to
avoid hazards.
Disturbance
The display is off
and
Begin/
topping up
flashes.
"E:36 / -10"
38
Cause and troubleshooting
Energy saving mode is active.
Press any key. aThe display lights
▶
up again.
Drain pipe or water drain hose is clogged.
Clean the drain pipe and water drain hose.
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Drain pipe or water drain hose is kinked or pinched.
Make sure the drain pipe and water drain hose are
▶
not kinked or pinched.
Drain pump is clogged.
→
"Cleaning the drain pump", page 34
▶
Water drain hose is connected too high.
Mount the water drain hose at a maximum height
▶
of 1 meter.
Pump cover is not assembled correctly.
Assemble the pump cover correctly.
▶
Detergent dosage is too high.
Immediate measure: Mix a tablespoon of fabric
▶
softener with 0.5 liters of water and pour the
mixture into the left chamber (not for outdoor,
sportswear and down textiles).
For the next wash cycle with the same load, reduce
▶
the amount of detergent.
Impermissible extension installed on the water drain
hose.
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