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2.10
Reliability
2.10.1 Annualized Failure Rate (AFR) and Mean Time Between Failures (MTBF)
The production disk drive shall achieve an annualized failure-rate of 0.73% (MTBF of 1,200,000 hours) over a 5 year service life when
used in Enterprise Storage field conditions as limited by the following:
• 8760 power-on hours per year.
• HDA temperature as reported by the drive <= 40°C
• Ambient wet bulb temp <= 26°C
• Typical workload
• The AFR (MTBF) is a population statistic not relevant to individual units
• ANSI/ISA S71.04-2013 G2 classification levels and dust contamination to ISO 14644-1 Class 8 standards (as measured at the device)
The MTBF specification for the drive assumes the operating environment is designed to maintain nominal drive temperature and
humidity. Occasional excursions in operating conditions between the rated MTBF conditions and the maximum drive operating
conditions may occur without significant impact to the rated MTBF. However continual or sustained operation beyond the rated
MTBF conditions will degrade the drive MTBF and reduce product reliability.
Nonrecoverable read errors
Load unload cycles
Maximum Rated Workload
Warranty
Preventive maintenance
™
®
2.10.2 Seagate
Rescue
5-year HDD warranty coverage + concurrent 2 year Rescue Data Recovery service.
To enable Rescue Data Recovery warranty coverage register at Seagate.com/register.
If you suffer a data loss event within the first 2 years of your 5 year warranty and you are eligible to participate in and submit a case
under the Seagate Rescue Data Recovery program, contact SRS at
visit our website for numbers in your local and language: http://www.seagate.com/services-software/recover/resources/.
An SRS representative will review your case to confirm your eligibility, and to assess whether your data may be recoverable by
remote recovery services or whether you will need to send your device to SRS for in-lab servicing.
These Rescue™ General Terms together with the Rescue™ FAQ's make up the Rescue™ Program Terms. By submitting a case under the
Rescue™ program ("Program") you agree to be bound by the Program Terms, including these General Terms and the FAQ
Communications.
All communications relating to your request will be available on our web site in your account and sent via e-mail to the address you
provide to us unless you request, in writing, to receive such communications via regular mail.
Personal Data.
You must provide true, accurate and complete information about yourself as prompted by the request form, including, without
limitation, your name, address, e-mail address, and telephone number, as applicable (collectively, "Personal Data"). You must
maintain and promptly update your Personal Data. You acknowledge that we may send you important information and notices
regarding your requests by e-mail and that we shall have no liability associated with or arising from your failure to maintain accurate
Personal Data.
Seagate IronWolf Pro v6 Serial ATA Product Manual, Rev. G
15
1 per 10
bits read, max
600,000 cycles
Maximum rate of 300TB/year
Workloads exceeding the annualized rate may degrade the drive MTBF and impact product
reliability. The Annualized Workload Rate is in units of TB per year, or TB per 8760 power on
hours. Workload Rate = TB transferred * (8760 / recorded power on hours).
To determine the warranty for a specific drive, use a web browser to access the following web
page: http://www.seagate.com/support/warranty-and-replacements/.
From this page, click on the "Is my Drive under Warranty" link. The following are required to be
provided: the drive serial number, model number (or part number) and country of purchase.
The system will display the warranty information for the drive.
None required.
Data Recovery Service Program Terms (for +Rescue models)
Rescue™ General Terms
800-475-0143
or if you are calling from outside the US, please
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