Panasonic KX-TG2421 Operating Instructions Manual
Panasonic KX-TG2421 Operating Instructions Manual

Panasonic KX-TG2421 Operating Instructions Manual

2.4 ghz digital cordless phone; 2.4 ghz digital cordless phone with dual handsets
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Model shown is KX-TG2421.
This unit is compatible with Caller ID. To use this feature, you must
subscribe to the appropriate service offered by your service provider.
Charge the battery for 6 hours before initial use.
Please read these Operating Instructions before using the unit and save
for future reference.
For assistance, visit our website: http://www.panasonic.com for
customers in the U.S.A. or Puerto Rico.

Operating Instructions

2.4 GHz Digital Cordless Phone
Model No.
2.4 GHz Digital Cordless Phone
Model No.
KX-TG2421
with Dual Handsets
KX-TG2422

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Summary of Contents for Panasonic KX-TG2421

  • Page 1: Operating Instructions

    Charge the battery for 6 hours before initial use. Please read these Operating Instructions before using the unit and save for future reference. For assistance, visit our website: http://www.panasonic.com for customers in the U.S.A. or Puerto Rico.
  • Page 2: Table Of Contents

    Table of Contents Introduction Editing a caller’s phone number before calling back ....27 Your phone ....4 Storing caller information into the Accessory information .
  • Page 3 Table of Contents Useful Information Belt clip (KX-TG2421 only) ..41 Headset (optional, KX-TG2421 only) . . 41 Wall mounting....42 Base unit .
  • Page 4: Your Phone

    Introduction Thank you for purchasing a Panasonic cordless telephone. We recommend keeping a record of the following information for future reference. Serial No. Date of purchase (found on the bottom of the unit) Name and address of dealer Attach your purchase receipt here.
  • Page 5: Accessory Information

    Introduction Accessory information Included accessories To order replacement accessories, call 1-800-332-5368. TTY users (hearing or speech impaired users) can call 1-866-605-1277. Quantity No. Accessory items Order number KX-TG2421 KX-TG2422 AC adaptor PQLV19Z Telephone line cord PQJA10075Z Wall mounting adaptor PQKL10067Z1 Battery HHR-P105 Handset cover...
  • Page 6: Important Safety Instructions

    Introduction Incorrect reassembly can cause Important safety electric shock when the unit is subsequently used. instructions 12. Unplug this unit from power outlets and refer servicing to an authorized service When using this unit, basic safety center when the following conditions precautions should always be followed to occur: reduce the risk of fire, electric shock, or...
  • Page 7 Introduction L Do not touch the plug with wet hands. the unit in health care facilities if any regulations posted in the area instruct L The AC adaptor is used as the main you not to do so. Hospitals or health care disconnect device.
  • Page 8: For Best Performance

    Introduction L The maximum calling distance may be For best performance shortened when the unit is used in the following places: Near obstacles such as hills, tunnels, undergrounds, near metal Base unit location/noise objects such as wire fences, etc. The base unit and handset use radio L Operating near 2.4 GHz electrical waves to communicate with each other.
  • Page 9: Preparation

    Preparation Connections Base unit Raise the antenna. To single-line telephone jack (RJ11C) Telephone line cord To power outlet (120 V AC, 60 Hz) Fasten the AC adaptor cord. AC adaptor Hooks Charger unit (KX-TG2422 only) To power outlet (120 V AC, 60 Hz) AC adaptor Hooks Bottom of...
  • Page 10: Battery Installation

    Preparation Note: Battery installation L Use only the included Panasonic AC adaptor PQLV19. Insert the battery (1), and press it L The AC adaptor must remain connected down until it snaps into the at all times. (It is normal for the adaptor compartment (2).
  • Page 11: Battery Charge

    Preparation Battery strength Battery charge You can confirm the battery strength on the handset display. Place the handset on the base unit or charger for 6 hours before initial use. Battery icon Battery strength L The unit will beep once, the CHARGE Fully charged indicator will light, and “Charging”...
  • Page 12: Battery Replacement

    Preparation Battery performance Battery replacement After your Panasonic battery is fully charged, you can expect the following If battery performance diminishes, make performance: sure you have cleaned the charge Operation Operating time contacts and fully charged the battery. The battery needs to be replaced if any of the...
  • Page 13: Controls And Displays

    Preparation Controls and displays Controls Base unit KX-TG2421 KX-TG2422 A Antenna B IN USE indicator C Charge contacts D CHARGE indicator E {HANDSET LOCATOR} F {HANDSET LOCATOR 1} G {HANDSET LOCATOR 2} For assistance, please call 1-800-211-PANA (7262).
  • Page 14 Preparation O {OFF} Handset P {MUTE} {CLEAR} Q {HOLD} R {HOLD} {INTERCOM} Charger unit (KX-TG2422 only) A Charge contacts B CHARGE indicator Using the navigator key KX-TG2421 KX-TG2422 The handset navigator key can be used to navigate through menus and to select items shown on the display, by pressing {^}, {V}, {<}, or {>}.
  • Page 15: Display

    Preparation Backlit handset keypad (KX-TG2421 Display only) The dialing buttons will light for a few Handset display items seconds after pressing any of the handset’s controls or lifting the handset off Displayed Meaning the base unit. They will also light when a item call is being received.
  • Page 16: Making/Answering Calls

    Making/Answering Calls When finished talking, press {OFF} or Making calls place the handset on the base unit or charger. Note: L Talk alternately with the caller in a quiet room. L If the other party has difficulty hearing Soft keys you, press {V} to decrease the speaker volume.
  • Page 17: Answering Calls

    Making/Answering Calls To make a call using the redial list Answering calls The last 5 phone numbers dialed are stored in the redial list. When a call is being received, the ringer indicator flashes rapidly. Press {REDIAL}. L The last number dialed will be Lift the handset and press {C} or {s}.
  • Page 18: Useful Features During A Call

    Making/Answering Calls To mute your voice, press {MUTE}. Useful features during a Example: Talk 00-00-30 <Mute> call L “<Mute>” will flash on the display. HOLD button L To return to the conversation, press {MUTE}, {C}, or {s}. This feature allows you to put an outside call on hold.
  • Page 19: Clarity Booster

    Making/Answering Calls Clarity booster PAUSE button (for PBX/long distance service users) This feature can improve sound clarity when the handset is used in an area where A pause is sometimes required when there may be interference. During an making calls using a PBX or long distance outside call, this feature will be turned on service.
  • Page 20: For Call Waiting Service Users

    Making/Answering Calls For Call Waiting service users To use Call Waiting, you must subscribe to your telephone company’s Call Waiting service. This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the phone, you will hear a Call Waiting tone.
  • Page 21: Phonebook

    Phonebook Press {Save}. Using the phonebook L To add other items, repeat from step The handset phonebook allows you to Press {OFF}. make calls without having to dial manually. You can add 50 names and phone Character table numbers to the handset phonebook and The dial keys can be used to enter search for phonebook entries by name.
  • Page 22: Calling Someone In The Phonebook

    Phonebook Calling someone in the Editing items in the phonebook phonebook Press {Phonebook}, then press Phonebook items can be searched for {Search}. alphabetically by scrolling through the phonebook items. Press {V} or {^} repeatedly to display the desired item. Press {Phonebook}. L For quick search, you can skip to step Press {Edit}.
  • Page 23: Chain Dial Feature

    Phonebook Chain dial feature Copying phonebook This feature allows you to dial phone items (KX-TG2422 only) numbers from the phonebook while you are on a call. You can copy one or all of the phonebook Example: Using a long distance calling items of one handset to the phonebook of card the other handset.
  • Page 24: Copying All Items

    Phonebook Copying all items Press {MENU}. Scroll to “Copy phonebook” by pressing {V} or {^}, then press {>}. Scroll to “Copy all items” by pressing {V} or {^}, then press {>}. L When all items have been copied, “Complete” will be displayed. L The destination handset display will show “Phonebook Receiving”, then “Phonebook Received”.
  • Page 25: Caller Id Service

    Caller ID Service Call Waiting Caller ID display Using Caller ID service If you subscribe to both Caller ID and Call Waiting with Caller ID services, the 2nd This unit is Caller ID compatible. To use caller’s information will be displayed after Caller ID features, you must subscribe to you hear a Call Waiting tone (page 20).
  • Page 26: Caller List

    Caller ID Service Press {C} or {s}. Caller list Note: L You can also press {Rcvd calls} to Caller information for the last 50 different enter the caller list. callers will be logged in the caller list. You L Calling back will not be possible if the can use this list to return missed calls.
  • Page 27: Editing A Caller's Phone Number Before Calling Back

    Caller ID Service Note: Editing a caller’s phone number L The handset can remember up to 4 area before calling back codes to be edited. Phone numbers from You can edit a phone number in the caller the 4 most recently edited area codes will be automatically edited.
  • Page 28: Erasing Caller Information

    Caller ID Service Erasing caller information Erasing a selected item Press {V} or {^} to enter the caller list. Press {V} or {^} repeatedly to display the desired item. Press {CLEAR}. L To erase other items, repeat from step 2. L To exit the caller list, press {OFF}.
  • Page 29: Intercom Features

    Intercom Features Handset locator Intercom (KX-TG2422 only) You can locate a misplaced handset by paging it from the base unit. Intercom calls can be made between 2 handsets. For KX-TG2421 users Note: Base unit: L If you have difficulty hearing the other Press {HANDSET LOCATOR} to page party while using the speaker, decrease the handset.
  • Page 30: Transferring A Call (Kx-Tg2422 Only)

    Intercom Features Transferring a call (KX- Conference calls (KX- TG2422 only) TG2422 only) Outside calls can be transferred from one A conference call allows 2 handsets to handset to the other. speak together with an outside party. During an outside call, press During an outside call, press {INTERCOM}.
  • Page 31: Voice Mail Service

    Voice Mail Service Note: Using Voice Mail service L When storing your Voice Mail access number and your mailbox password, Voice Mail is an automatic answering press {PAUSE} to add pauses (page service offered by your telephone 19) between the access number and the company.
  • Page 32: Listening To Voice Mail Messages

    Voice Mail Service L If your Voice Mail service uses Voice Turning VM detection on/off Mail tones and the message is over 3 minutes long, the handset may not Press {MENU}. indicate new messages. Scroll to “Initial setting” by L If your Voice Mail service uses Voice pressing {V} or {^}, then press {>}.
  • Page 33: Programmable Settings

    Programmable Settings Guide to handset programming For your reference, a chart of all programmable functions is printed below. Details for each item can be found on the corresponding pages. To program, press {MENU}, press {V} or {^} to scroll through the menu, and press {>} or {Select} when the desired menu item or setting is displayed.
  • Page 34: Ringer Settings

    Programmable Settings Handset ringer tone Ringer settings You can change the ringer tone heard when an outside call is received. There are Handset ringer volume 3 tones and 4 melodies. The default setting is “Tone 1”. 4 levels (high/medium/low/off) are available.
  • Page 35: Handset Interrupt Tone (Kx-Tg2422 Only)

    Programmable Settings Handset interrupt tone (KX- Call options TG2422 only) This tone lets you know when you receive Auto talk a call while you are on an intercom call When this feature is turned on, you can (page 29). answer a call by lifting the handset off the “2”...
  • Page 36: Caller Id Edit

    Programmable Settings Caller ID edit Display options You can turn the Caller ID number auto edit feature (page 27) on or off. The default Handset LCD contrast setting is ON. You can adjust the handset display Press {MENU}. contrast. There are 6 levels. The default setting is level 3.
  • Page 37: Telephone Settings

    Programmable Settings Note: Telephone settings L The setting should stay at 700 ms unless pressing {Flash} fails to pick up the Call Waiting call. Dialing mode L If the unit is connected via a PBX, certain If you cannot make calls, change this PBX functions (call transferring, etc.) setting depending on your telephone line may not work correctly.
  • Page 38: Other Options

    Confirm the extension number of the pressing {V} or {^}, then press {>}. handset which has lost the communication by placing the handset L “www.panasonic.com/support” on the base unit or charger. will be displayed. If you re-register the handset using the Press {OFF}.
  • Page 39: Programming Via Direct Commands

    Programmable Settings Programming via direct commands You can also program most features using “direct commands”—special codes that take you directly to the feature you wish to program and allow you to select the desired setting. There is no need to scroll through the unit’s menus. Details of each feature can be found on the corresponding pages.
  • Page 40 Programmable Settings Feature Feature code Setting code Page Store VM access# Go to step 5 on page 31. page 31 {0} {7} {1} VM tone detect {1}: On {0}: Off page 31 {0} {7} {2} Change language {1}: English {2}: Spanish page 36 {0} {8} Message alert...
  • Page 41: Useful Information

    Connecting an optional headset to the pocket using the included belt clip. handset allows hands-free phone conversations. Please use only a Panasonic headset. See page 5 for To attach the belt clip compatible headsets and ordering information. To connect an optional headset to the...
  • Page 42: Wall Mounting

    Useful Information Wall mounting Base unit The base unit can be mounted on a wall phone plate. Connect the AC adaptor and the telephone line cord. To power outlet Fasten the AC adaptor cord. Hooks Insert the hooks on the wall mounting adaptor into the holes (A) and (B) on the base unit.
  • Page 43 Useful Information Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place. Connect the telephone line cord. Mount the unit, then slide it down. L Raise the antenna. To remove the wall mounting adaptor While pushing down the release levers (1), remove the adaptor (2).
  • Page 44: Charger Unit (Kx-Tg2422 Only)

    Useful Information Charger unit (KX-TG2422 only) The charger can be wall mounted, as shown below. Connect the AC adaptor. Drive the screws (not included) into the wall using the wall mount template (see below). Mount the charger (1). Slide it down (2) and to the right (3) until it is secure. 25.4 mm (1") Screws...
  • Page 45: Error Messages

    Useful Information Error messages If the unit detects a problem, one of the following messages will be displayed on the handset. Display message Cause & solution L The called handset is in use. Busy L The handset you tried to copy phonebook items to is in use.
  • Page 46: Troubleshooting

    Useful Information Troubleshooting General use Problem Cause & solution The unit does not work. L Make sure that the battery is installed correctly (page 10). L Check the connections (page 9). L Fully charge the battery (page 11). L Clean the charge contacts and charge again (page 11). L Unplug the base unit’s AC adaptor to reset the unit.
  • Page 47: Making/Answering Calls, Intercom

    Useful Information Making/answering calls, Intercom Problem Cause & solution Static is heard, sound L Move the handset and the base unit away from other cuts in and out. electrical appliances. Interference from other L Move closer to the base unit. electrical units.
  • Page 48: Caller Id

    Useful Information Problem Cause & solution Copying stopped with an L The destination handset may have lost communication item displayed. with the base unit, or the destination handset user may have pressed {C} or {s}. The displayed phonebook item was not copied to the handset.
  • Page 49: Battery Charge

    Useful Information Battery charge Problem Cause & solution “Recharge battery” is L Fully charge the battery (page 11). displayed, 7 flashes or the handset beeps intermittently. “Charge for 6h” and L The battery has been discharged. Fully charge the 8 are displayed and battery (page 11).
  • Page 50: Important Information About Subscription Services

    Useful Information Important information about subscription services In order to use Caller ID, Call Waiting, Call Waiting Caller ID (CWID), or Voice Mail, you must first contact your telephone company and subscribe to the desired service. L For more information, contact your telephone company. If the Call Waiting Caller ID (CWID) feature does not function: L You may need to contact your telephone company to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services...
  • Page 51: Fcc And Other Information

    Useful Information FCC and other information This equipment complies with Part 68 of notify the customer as soon as possible. the FCC rules and the requirements Also, you will be advised of your right to adopted by the ACTA. On the bottom of file a complaint with the FCC if you this equipment is a label that contains, believe it is necessary.
  • Page 52 Useful Information NOTE: When you hold the phone to your ear, noise might be heard in your Hearing Aid. This equipment has been tested and Some Hearing Aids are not adequately found to comply with the limits for a shielded from external RF (radio Class B digital device, pursuant to Part frequency) energy.
  • Page 53 Useful Information FCC RF Exposure Warning: This product complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with FCC RF exposure requirements the base unit must be installed and operated with its antenna located 20 cm or more between antenna and all person’s body (excluding extremities of hands, wrist and feet).
  • Page 54: Technical Information

    Useful Information Charger unit (KX-TG2422 only) Technical information Operating environment: 5 °C – 40 °C (41 °F – 104 °F) Base unit Dimensions: Operating environment: Approx. height 65 mm x width 85 mm x 5 °C – 40 °C (41 °F – 104 °F) depth 95 mm (2 "...
  • Page 55: Warranty

    Limited Warranty Coverage If your telephone (identified in your Operating Instructions) does not work properly because of a defect in materials or workmanship, Panasonic Consumer Electronics Company or Panasonic Sales Company (collectively referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original purchase (“Limited Warranty period”), at its option either (a) repair...
  • Page 56 Useful Information Limited Warranty Limits And Exclusions This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of...
  • Page 57: Customer Services

    Personal Checks) TTY users (hearing or speech impaired users) can call 1-866-605-1277. Service in Puerto Rico Matsushita Electric of Puerto Rico, Inc. Panasonic Sales Company Factory Servicenter: Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985 Phone (787)750-4300, Fax (787)768-2910 For assistance, please call 1-800-211-PANA (7262).
  • Page 58: Index

    Index Installation Index AC adaptor: 9 Base unit: 9 Charger unit: 9 A Accessories: 5 Telephone line cord: 9 Answering calls: 17 Intercom: 29 Auto talk: 17, 35 Interrupt tone: 35 B Backlit display: 15 K Key tone: 38 Backlit handset keypad: 15 Base unit location: 8 L LCD contrast: 36 Battery...
  • Page 59 Index Troubleshooting Battery charge: 49 Caller ID: 48 General use: 46 Making/answering calls, Intercom: Phonebook: 47 Power failure: 49 Programmable settings: 46 TTY: 5 V VE (voice enhancer): 18 VM (Voice Mail): 31 Voice enhancer: 18, 35 Voice Mail access number: 31 Volume control Handset receiver: 16 Handset speaker: 16...
  • Page 60 L Send the unit to Panasonic Services Company Customer Servicenter, prepaid and adequately insured. L Do not send your unit to Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products.

This manual is also suitable for:

Kx-tg2422

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