Chapter 9: Troubleshooting Your System; Troubleshooting System Memory - Dell E01B002 Owner's Manual

Safety first — for you and your system
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.
NOTE: Solution validation was performed by using the factory shipped hardware configuration.
Topics:
•

Troubleshooting system memory

• Troubleshooting Solid State Drives
• Troubleshooting USB devices
• Troubleshooting an internal SD card
•
Troubleshooting processors
• Troubleshooting the system board
• Troubleshooting the NVRAM backup battery
Troubleshooting system memory
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.
NOTE: Before performing the following procedure, ensure that you have installed the memory modules according to the
memory installation guidelines for the sled.
Steps
1. Restart the sled:
a. Press the power button once to turn off the sled.
b. Press the power button again to turn on the sled.
If no error messages appear, go to step 7.
2. Enter System Setup and check the system memory setting.
If the amount of memory installed matches the system memory setting, go to step 7.
3. Turn off the sled using the operating system commands or the CMC.
4. Remove the sled from the enclosure.
CAUTION: The memory modules are hot to touch for some time after the sled has been powered down. Allow
time for the memory modules to cool before handling them. Handle the memory modules by the card edges
and avoid touching the components.
5. Reseat the memory modules in their sockets.
6. Install the sled in the enclosure.
7. Turn on the sled.
110 Troubleshooting your system
Troubleshooting your system
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