Contacting Customer Support - Lexmark 18M0410 User Manual

Troubleshoot a problem
Adjusting scanner registration
1
From the control panel, navigate to:
Settings > Device > Maintenance > Config Menu > Scanner Configuration > Scanner Manual Registration
> Print Quick Test
For non-touch-screen printer models, press
2
Place the Print Quick Test page on the scanner glass, and then select Flatbed Registration.
3
Select Copy Quick Test.
4
Compare the Copy Quick Test page with the original document.
Note: If the margins of the test page are different from the original document, then adjust Left Margin and
Top Margin.
5
Repeat step 3 and step 4
Adjusting ADF registration
1
From the control panel, navigate to:
Settings > Device > Maintenance > Config Menu > Scanner Configuration > Scanner Manual Registration
> Print Quick Test
For non-touch-screen printer models, press
2
Place the Print Quick Test page on the ADF tray, and then select Front ADF Registration.
Note: To align the front ADF registration, place the test page faceup, short edge first into the ADF.
3
Select Copy Quick Test.
4
Compare the Copy Quick Test page with the original document.
Note: If the margins of the test page are different from the original document, then adjust Horizontal
Adjust and Top Margin.
5
Repeat step 3 and step 4

Contacting customer support

Before contacting customer support, make sure to have the following information:
•
Printer problem
•
Error message
•
Printer model type and serial number
Go to http://support.lexmark.com
support documentation, drivers, and other downloads.
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries
or regions, go to http://support.lexmark.com.
to navigate through the settings.
until the margins of the Copy Quick Test page closely match the original document.
to navigate through the settings.
until the margins of the Copy Quick Test page closely match the original document.
to receive e‑mail or chat support, or browse through the library of manuals,
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