MUTOH ValueJet VJ-1948WX Operation Manual
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MUTOH ValueJet VJ-1948WX Operation Manual

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VJ-1948WX
Operation Manual
Operations and Maintenance Methods
• Unauthorized copying or duplication of the whole or part of the contents of this manual is prohibited.
• Every care has been taken in writing the contents of this manual, but please contact MUTOH or the dealer you purchased the
product from if you find any unclear, erroneous or otherwise unsatisfactory content in the manual.
• Please be aware that MUTOH will not be liable in any way for failures or accidents that result from handling or operating the
printer according to any procedures other than those set forth in this manual.
• Company names and product names that appear in this manual are registered trademarks of the respective companies.

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Summary of Contents for MUTOH ValueJet VJ-1948WX

  • Page 1 • Please be aware that MUTOH will not be liable in any way for failures or accidents that result from handling or operating the printer according to any procedures other than those set forth in this manual.
  • Page 2 For Users in Europe The CE marking is a mandatory European marking for certain product groups to indicate conformity with the essential health and safety requirements set out in European Directives. By affixing the CE marking, the manufacturer, his authorized representative, or the person placing the product on the market or putting it into service ensures that the item meets all the essential requirements of all applicable EU directives and that the applicable conformity assessment procedures have been applied.

  • Page 3: Table Of Contents

    Contents Chapter 1 Basic Operations Introduction ..............9 Name of each part .
  • Page 4 Chapter 2 Advanced Operations Introduction ..............51 Operating the keys to use the menus .
  • Page 5 Menu 5: Status ............. . 86 Status 1: Remain Ink .
  • Page 6 Chapter 4 Appendix Messages and Error Messages ..........124 Status messages .
  • Page 7 Chapter 1 Basic Operations Introduction ........... . . 9 Name of each part .

  • Page 9: Introduction

    Introduction Introduction Name of each part Printer’s main body (Front side) Front cover Open and close this cover when media is loaded or jammed. It is normally closed. Maintenance cover L Operation panel Maintenance cover R ⇒Operation panel P. 11 Open and close this cover when Open and close this cover cleaning or replacing consumables.
  • Page 10 Printer’s main body (Rear side) Cartridge slots slot 1 slot 2 slot 3 slot 4 8 colors 4 colors Install an ink bag case. Ink color indicating labels slot 5 slot 6 slot 7 slot 8 8 colors 4 colors Media loading lever Ink color indicating labels Used for fixing or releasing the...
  • Page 11 Operation panel Power button Error indicator ・ Pressing this turns the power on. ・ Lights up in orange when an error Lights steady in blue when the has occurred or a cover is open. ・ Flashes when the ink is low. power is on.

  • Page 12: Menu Chart

    Menu chart Setting menu 1 To Setting Menu 4 Menu 1: Setup > Set 1: User Type Set 2: Media Initial Set 3: Media Width To Setting Menu 5 Set 4: Roll Length Set 5: Start Feed Set 6: Side Margin Set 7: Origin Set 8:...
  • Page 13 Setting menu 2 From Setting Menu 1 Menu 2: Cleaning > Head Select : Time : Short Head Select : Time : Normal Time : Long Time : LittleCharge Time : InitialCharge Menu 3: Maintenance > Mnt. 1: CR Maintenance Mnt.
  • Page 14 Setting menu 3 From Setting Menu 1 Menu 5: Status > Status 1: Remain Ink Status 2: Life Times Head 1 : E*** Head 2 : E*** Head 3 : E*** Head 4 : Pump 1 : E*** Pump 2 : E*** Pump 3 : Pump 4 :...
  • Page 15 Setting menu 4 Set 1 : User Type User : Type 1 Mode : Graphics 2 - > * *> 1 : Print Mode Effect : Fine & Fog * *> 2 : Adjust Print > Thickness : 170 μm Adj.
  • Page 16 Setting menu 5 Roll Kind : Set 4 : Roll Length Roll Kind : Roll 1 Roll Kind : Roll 2 Roll Kind : Roll 3 InkDryTimer : XX min Output Mode : Set 10 : Output Mode Output Mode : Take Up Output Mode : Auto Cut...
  • Page 17 Menu during printing Menu 1 : Temperature Temp 1 : Heater U XX℃ Temp 2 : Heater L XX℃ Menu 2 : Heater (Upper) Menu 3 : Heater (Lower) Menu 4 : PF Micro Adj. Menu 5 : Backup Menu 6 : Job Status ToDoLength : XXX.X mm...

  • Page 18: System Configurations Of This Product

    • Status monitor • Remote panel • VPS (ValueJet Print Server) ValueJet Club server Connect to the ValueJet Club. https://valuejetclub.mutoh.co.jp/mutoh/guser Internet ValueJet Club VSM Mobile This Web service provides free useful contents to ValueJet users. Status check and remote control of Have user registration done to use various services.

  • Page 19: Connecting To A Computer

    Connecting to a Computer Important! Make sure your computer meets the following requirements. • OS: Windows 10 (64bit), Windows 8/8.1 (64bit), Windows 7 (64bit) • CPU: Intel (R) Core (TM) i5 / i7 • Memory: No less than 8G byte •...

  • Page 20: Launching/Displaying/Finishing Valuejet Status Monitor (Vsm)

    Right click somewhere the [Start] screen tiles are not displayed to display the application bar, and click [All Apps]. • Windows 10 / Windows 7 From the [Start] menu, click [All Programs] (or [All Apps]) - [MUTOH] - [ValueJet Status Monitor]. Displaying VSM Double click the VSM icon in the task tray.
  • Page 21 Displaying remote panel The remote panel is used to view this product’s status or operate. Click [Remote Panel]. • The remote panel opens. Finishing VSM Right click the VSM icon in the task tray, and click [Exit]. Note When using normally, do not finish VSM. When closing the VSM window, click [Settings] - [Close]. Windows 8.1 Click the Down Arrow in the [Start] screen.

  • Page 22: Printing Area

    Printing area Printing is always started from Origin position (print start point). See the figure below as example. a=5 mm * b=5 mm to 25 mm c=5 mm d=5 mm to 25 mm The value of “a” will be 15 mm in the following cases: •...

  • Page 23: Requirements For Usable Media

    Requirements for usable media Media that meet the requirements below can be used with this printer. Usable sizes Outer diameter 150 mm or less Media tube 2 inches or 3 inches diameter Weight 30 kg or less Maximum 1,910 mm width Minimum 900 mm...

  • Page 24: Cautions In Using This Product

    Cautions in using this product Please use this product periodically It is recommended to use this product once a week. When left unused for a long time, the print head nozzles can get clogged causing damage. Please handle ink bag carefully •...

  • Page 25: Powering On / Off

    Powering ON / OFF Powering ON / OFF Turning the power ON Close the front cover. Press the power button to turn the power ON. • The blue light becomes ON. Press! • This product starts its initialization operations. Turning the power OFF Make sure printing is done.

  • Page 26: Loading The Media

    Loading the media Loading the media Loading Roll Media onto the Roll media holder Important! Depending on the type of the media, we recommend that two or more persons set the media. Loosen Fixing levers on the Roll media holders (both left and right) on the back of the printer.
  • Page 27 Attach Roll media holder (right) to the roll media and tighten Fixing lever. Loosen the Fixing levers of the right and left Roll media holders, move the roll media to the center. Press Roll media holder toward the printer and fix the Fixing levers. Note When tightening Fixing lever, press Roll media holder toward the printer.

  • Page 28: Loading Roll Media Into The Printer

    Loading Roll Media into the printer Turn the printer ON. Press! Raise the media loading lever. Open the front cover. Load the roll media to Media feed slot. Note If the end of the roll media is not wound tightly, wind it tightly again, and then load it. Pull the roll media out about 1 m from the front Media feed slot.
  • Page 29 Rewind the roll media a little by rolling Flange on Roll media holder while holding the edge of the media, and eliminate any slack or slant. Note If you set the roll media free while rewinding, the roll media may fall out from Media feed slot and fall toward the back of the printer.

  • Page 30: After Loading The Media

    After loading the media... “Lever Up” is displayed on the Operation panel. Lever Up Lower the media loading lever. Make sure that the edges of the media is appropriately pressed by Pressurizing rollers. Good Good Not Good Pressurizing roller Roll media The edge of the roll media is protruding from the pressurizing roller.
  • Page 31 Set the media holder at both edges of the media. Keep the part circled with a dotted line in the figure to the left pressed to set the media holder. • If the edges of the media are loose, press them down when setting the media holder.

  • Page 32: Nozzle Check And Cleaning

    Nozzle check and cleaning Nozzle check and cleaning Before starting everyday operation, please check the nozzle. If nozzle missing is found, conduct cleaning. Nozzle check Nozzle check steps Load the media for Nozzle check. "Loading the media" P. 26 Press the [Nozzle Check] key for more than two seconds. Press! •...

  • Page 33: Cleaning

    Cleaning Cleaning steps Press the [Cleaning] key, so that the “Normal” indicator (one of the “Cleaning Mode” indicators) lights steady. Press! • The cleaning mode will be set to “Normal”. Press the [Cleaning] key for more than two seconds. • Cleaning will start. Press! Conduct a nozzle check, again.

  • Page 34: Setting The Printing Precision

    Setting the Printing Precision Setting the Printing Precision Before starting to print for the first time, adjust the printing precision. Head adjustment You can print out the adjustment pattern in this menu to check the misalignment of the print head, and then adjust it. Adjustment methods for this printer are as follows.
  • Page 35 Head adjustment steps Turn the printer ON and load the media. "Loading the media" P. 26 Press the [Menu] key. Press! Press the [ - ] key several times, to bring up the display on the left. Menu 6 ： Test Print >...

  • Page 36: Print Quality Adjustment

    Print quality adjustment It is used for optimizing the quality of image prints. Adjustment methods for this printer are as follows. Adjusts only the print mode used by the current user definition. When you have adjusted the print mode using Standard, make the Adj.
  • Page 37 Print quality adjustment steps Turn the printer ON and load the media. "Loading the media" P. 26 Press the [Menu] key. Press! Press the [>] key. Menu 1: Setup > Press the [Enter] key. Set 1: User Type Use the [+] / [ - ] key to select a user type. User : Type 1 •...

  • Page 38: Media Feed Adjustment

    Media feed adjustment This adjustment is necessary when: • you use this product for the first time. • you change the type of the media. In other cases, proceed to "Nozzle check" P. 32 For this adjustment, you need a ruler. Use a commercially available ruler. Note If you encounter any of the following problems with the printing results, you may be able to solve them by adjusting the media feed.
  • Page 39 Use the [+] / [ - ] key to select a menu. PF 1 : Initial Print • Press the [Enter] key. PF 2 : Initial Change PF 3 : Confirm Print PF 4 : Micro Print PF 5 : Micro Change Follow the steps below and adjust the print quality.

  • Page 40: Advanced Setting

    Advanced settings Advanced setting Changing the Head Height If media is lifted or when printing that use a large amount of ink is conducted, the media rubs against the print head and becomes dirty. In such a case, it may improve by setting the print head height high. When the print head height is changed, always perform print quality adjustment.

  • Page 41: Releasing Pressurizing Rollers Individually

    Releasing Pressurizing rollers individually When printing on thin media or media without stiffness, the media rubs against the print head and becomes dirty. In such a case, it may improve when releasing the pressurizing rollers holding both sides of media. When releasing the pressurizing rollers individually, always perform media feed adjustment.

  • Page 42: Operating From Operation Panel

    • In this operation, printing data sent to the product are not deleted. • Please see the followings when canceling printing and deleting data. "Canceling printing" P. 43 Important! Mutoh cannot guarantee the print quality when you resume the print. Feeding media...

  • Page 43: Canceling Printing

    Canceling printing Press and hold the operation key on the operation panel for two seconds or more during printing. • The printing is canceled (it cannot be restarted). Press! • The printing data sent to the product are deleted. Note You can alternatively do this via the printer driver or the VSM’s remote panel.

  • Page 44: Cutting Media

    Cutting media Press the [Cutting] key on Operation panel for more than two seconds. • The printer feeds the roll media to the length of the margin and cuts the media. Press! Note • When loading the new roll media, cut the front edge of the media if it is not straight. •...
  • Page 45 Menu 1: Temperature With this menu item, You can check the temperature of the heater during printing. • See the following related sections of Panel Setting Menus: "**>4: Heater (Upper)" P. 65 "**>5: Heater (Lower)" P. 65 • The locations of the heater (Upper) and heater (Lower) are shown in the following figure. Heater (Upper) Heater (Lower) Press the [Enter] key.
  • Page 46 Menu 2: Heater (Upper) With this menu item, you can alter the setting value for the Heater (Upper). The alteration will be valid for the current printing only. • See the following related sections of Panel Setting Menus: "**>4: Heater (Upper)" P. 65 Press the [Enter] key.
  • Page 47 Menu 4: PF Micro Adjustment With this menu item, you can alter the micro-adjustment value for the feed correction. The alteration will be valid for the current printing only. • See the following related sections of Panel Setting Menus: "**>3: PF Adjust" P. 61 Press the [Enter] key.
  • Page 48 Menu 6: Job Status This menu item displays data on the job being printed. • See the following related sections of Panel Setting Menus: "Status 4: Job" P. 87 Press the [Enter] key. Menu 6 : Job Status Use the [+] / [ - ] key to select a menu item. ToDoLength : XXX.Xm •...
  • Page 49 Chapter 2 Advanced Operations Introduction ........... . 51 Operating the keys to use the menus .
  • Page 50 Menu 4: Initial ...........82 Initial 1: Language .

  • Page 51: Introduction

    Introduction Introduction Using the panel setting menus, configure various kinds of settings for the printer. Operating the keys to use the menus To access the panel setting menus, press the [Menu] key. Press! Note You cannot access the panel setting menus while printing or receiving data (the power button is flashing).

  • Page 52: Panel Setup Menu

    Panel setup menu Menu 1: Setup Various settings of the printer are configured. Menu 1: Setup > Submenus Set 1: User Type Set 1: User Type Set 2: Media Initial Set 2: Media Initial Set 3: Media Width Set 3: Media Width Set 4: Roll Length Set 4:...
  • Page 53 Set 24: Temporary     Set 24: Temporary Menu 2: Cleaning Cleans the print head and performs the initial ink charging. Menu 2: Cleaning > Submenus Menu 2: Cleaning     Time : Short     Time : Normal     Time : Long    ...
  • Page 54 Initial 7: Gateway Initial 7: Gateway Initial 8: Menu Option Initial 8: Menu Option Menu 5: Status Displays the printer’s information. Menu 5: Status > Submenus Status 1: Remain Ink Status 1: Remain Ink Status 2: Life Times Status 2: Life Times Status 3: Version Status 3:...

  • Page 55: Menu 1: Setup

    Menu 1: Setup Menu 1: Setup Set 1: User Type The User Type is one of user-settings to set media types and printing conditions. You can have up to 15 groups of User Type, labeled “Type1” to “Type15”. When Set 1: User Type you select a User Type group (“Type”) and press the [Enter] key, that definition group will be set for the printer.
  • Page 56 **>1: Print Mode Making settings for print mode. * *> 1: Print Mode • Pressing the [>] key while a mode is displayed will bring up detailed information on that mode (resolution, number of passes, print direction), which will be displayed for as long as the key is held down. •...
  • Page 57 Effect Sets up the Effect menu. Mode : Graphics 2 - > Set up this menu when you want to improve print quality by adjusting the set print mode. Setting values The Effect function is not used. Effect : None The printing joint will be the wave form.
  • Page 58 Adj. Print 2: Custom Perform adjustment for all patterns (A to F). Adj. Print 2: Custom  "1. Confirm pattern" P. 60  "2. Rough adjustment pattern" P. 60  "3. Fine adjustment pattern" P. 61 Submenus The test patterns of A to F will be printed for Adj.
  • Page 59 Steps Print a confirm pattern and check it for printing errors. Print “Rough adjustment pattern” and look for a place that is properly adjusted in the printing results of print head 1. • If you selected “Adj. Print 2: Custom”, select “ALL” or “A” to “F”. •...
  • Page 60 1. Confirm pattern • Press the [Enter] key to carry out printing. • Check the printing results. If there are shifting problems, proceed to rough adjustment pattern printing. • In the picture below, there are misalignments. Print Head 1 Good Not good Not Good Print Head 3...
  • Page 61 3. Fine adjustment pattern • Press the [Enter] key to carry out printing. For the Fine adjustment pattern, the same patterns will be printed repeatedly on both sides and center of the media. • For Head 1, check the print results on both sides and center of the media and select the number that looks most aligned between 1 and 7.
  • Page 62 Steps Select “PF1: Initial Print”. • “Feed Length: 250 mm” is displayed on Operation panel. After the initial adjustment printing, cut the media. • Measure the distance between the “ ” in the initial adjustment print using a ruler. Refer to Chapter 1 and select “PF2: Initial Change”...
  • Page 63 PF1: Initial Print Performs Initial Print. PF1 : Initial Print Enter the “Feed Length” and press the [Enter] key. Setting values 100 mm to <250 mm> to 500 mm Feed Length : 250 mm <> indicates the initial value. • After the initial adjustment printing, cut the media. •...
  • Page 64 PF3: Confirm Print Performs Confirm Print. PF3 : Confirm Print Enter the “Feed Length” and press the [Enter] key. Setting values 100 mm to <250 mm> to 500 mm Feed Length : 250 mm <> indicates the initial value. • After the confirmation adjustment printing, cut the media. •...
  • Page 65 Note Once an appropriate micro adjustment value has been saved, the value will be the baseline value from the next time to be printed in the center of the pattern. For example, if you have entered “-0.20” and print a micro adjustment pattern, values printed below block pattern will be changed to (from left) +1.00, +0.60, +0.30, 0.00, -0.20 (baseline value), -0.30, -0.40, -0.70, -1.00, -1.40.
  • Page 66 **>6: Vacuum Fan Sets up vacuum fan operation. * *> 6: Vacuum Fan Use the [+] / [ - ] key to select the value, and press the [Enter] key. • If you are using a thin or delicate media and there is risk of it wrinkling due to the fan, set a lower value for the fan.

  • Page 67: Set 2: Media Initial

    Set 2: Media Initial Sets whether to detect the media width while initializing the media. Set 2: Media Initial Setting values The media will not be detected. Init. : Detect the media width and edge while Init. : Top&Width initializing the media. Detect the media width while initializing the Init.

  • Page 68: Set 4: Roll Length

    Set 4: Roll Length Sets up the roll media length. Set 4: Roll Length Setting values Roll Length is not used. Roll Kind : This is the initially set value. Sets up the roll media length. Roll Kind : Roll 1 The set values of the roll media length can be set as “Roll1”...

  • Page 69: Set 5: Start Feed

    Near End menu Sets whether or not to display “Roll Near End: *m” (* is replaced with a number between Print Stop : 1 and 10) before the length of the roll media that is counted inside the printer becomes 0. Enter Setting values “Near end”...

  • Page 70: Set 7: Origin

    Set 7: Origin Sets the beginning of printing (origin) of the print data. Set 7: Origin Set the menu when reprinting on the margin with changing the printing data position to the printed media. Use the [+] / [ - ] key to enter the value, and press the [Enter] key. Setting values X (media feeding distance): X (PF) :...

  • Page 71: Set 9: Slant Check

    Set 9: Slant Check Sets up slanting detection during media loading. Set 9: Slant Check Setting values Slant Check is not performed. Media Slant : This is the initially set value. Slant Check is performed. Media Slant : Set 10: Output Mode Sets how the media is handled after printing.

  • Page 72: Set 11: Method Of Cut

    When the “Output Mode” is set to “Off” or “Auto Cut” Sets the ink drying time. Output Mode: Use the [+] / [ - ] key to enter the value, and press the [Enter] key. Enter Output Mode: Auto Cut Setting values <0 sec>...

  • Page 73: Set 12: Head Travel

    Set 12: Head Travel Sets up the range that Print head moves while printing. Set 12: Head Travel Setting values Print head moves the range of the print data Distance : Data width. Print head moves from origin to the maximum Distance : Machine printable media width.

  • Page 74: Set 16: Standby Heating

    Select this setting to use only print head 3 for Head Select : printing. Select this setting to use only print head 4 for Head Select : printing. Important! In case of any problems with the print heads, contact your local MUTOH dealer. Set 16: Standby Heating...

  • Page 75: Set 18: Print Nozzle

    Set 18: Print Nozzle You can set whether to reduce the print head nozzles to half for printing. Set 18: Print Nozzle Print speed will be decreased, but the image quality will be improved. Setting values Nozzle Select is not used. Nozzle Select : This is the initially set value.

  • Page 76: Set 20: Frontinterlace

    Pass Count This is for setting the interval at which the print head will carry out spitting operation. Spitting : • The head will carry out spitting operation every time it completes the number of passes Enter that you set here. Spitting : On Media Setting values...

  • Page 77: Set 22: Initialization

    Set 22: Initialization Returns the settings of the printer to default. Set 22: Initialization Submenus For initializing the settings of all the menus. Init : Initializes the settings in the User Type menu. Init : UserType Initializes the settings other than the ones in Init: Except UserType the User Type menu.

  • Page 78: Menu 2: Cleaning

    Menu 2 : Cleaning Menu 2: Cleaning Select the Print Head Select the print heads you wish to clean. If nozzle missing is occurred in specific print head, select the print head that you want to perform cleaning. In this way, you can reduce ink waste.

  • Page 79: Menu 3: Maintenance

    Menu 3 : Maintenance Menu 3: Maintenance Maintenance 1: CR Maintenance Performs maintenance. Mnt. 1: CR Maintenance Used in the following cases. • Replacing absorption material for the flushing box • Cleaning of cleaning wiper • Cleaning of print head circumference "Maintenance"...

  • Page 80: Maintenance 3: Auto Cleaning

    Maintenance 3: Auto Cleaning Configure the settings for the auto cleaning operation. Mnt. 3: Auto Cleaning Submenus Auto 1: Waiting Time Auto 1 : WaitingTime Auto 2: Printing Time Auto 2 : PrintingTime Auto 3: Before Print Auto 3 : Before Print Auto 1: Waiting Time For setting whether auto cleaning will be carried out before printing.

  • Page 81: Maintenance 4: Sleep Mode

    Maintenance 4: Sleep Mode Start Sleep Mode and set the head cleaning interval during Sleep Mode. Mnt. 4: Sleep Mode Submenu "Sleep Mode 1: Start" P. 81 Sleep Mode 1 : Start "Sleep Mode 2: Set Timer" P. 81 Sleep Mode 2 : SetTimer Sleep Mode 1: Start Start Sleep Mode.

  • Page 82: Menu 4: Initial

    Menu 4 : Initial Menu 4: Initial Initial 1: Language For setting the language that will be displayed. Initial 1: Language Setting values Displays will be in English. This is the initially set value. Displays will be in Japanese. Initial 2: Temperature For setting the temperature units that will be displayed.

  • Page 83: Initial 4: Header Dump

    Initial 4: Header Dump Sets whether to print the following information when printing. Initial 4: Header Dump • Data header • Data dot number (printed only when Header damp setting is “On”) • Printing date and time • Printer serial number •...

  • Page 84: Initial 6: Subnet Mask

    Initial 6: Subnet Mask Sets the subnet mask of the printer. Initial 6: Subnet Mask • Use the [+] key to increase a setting value. • Use the [ - ] key to decrease a setting value. • Press the [Enter] key to confirm your input for a value. The cursor will move on to the next setting value.

  • Page 85: Initial 8: Menu Option

    Initial 8: Menu Option You can choose whether to display the menus in “Menu 1: Setup”. Choose whether you wish to display a menu by pressing the [Enter] key. [*]= the item will be displayed [ ]= the item will not be displayed Displays the “User Type menu”.

  • Page 86: Menu 5: Status

    • The part should be changed when all of the asterisks have disappeared and “Change” is displayed. Contact your local MUTOH dealer to ask for replacing parts. • After “Change” appears, “Life Times [Pump]” or a similar message will be displayed when you are not in this menu.

  • Page 87: Status 3: Version

    Displays the service life for the pump 1. Pump 1 : E*** The service life in this case is at 60%. Displays the service life for the pump 2. Pump 2 : E*** The service life in this case is at 60%. Displays the service life for the pump 3.

  • Page 88: Menu 6: Test Print

    Menu 6 : Test Print Menu 6: Test Print Test 1: Nozzle Check Use this menu to check that the print head and print nozzles you selected can properly Test 1 : Nozzle Check print without nozzle clogging and missing or too light lines. "Nozzle check"...

  • Page 89: Test 3: Setup List

    Test 3: Setup List Setup list printing is performed. Test 3 : Setup List Use this to check the current setting contents and the User Type. Setup List Setup List ＜Information＞ 2016/01/01 0:00 Serial No. = ********** !Error! Model = VJ-1948WX Firmware M = V X.XX 0 ： None ［  ］ 2 ：...

  • Page 90: Test 5: Head Adjust

    Test 5: Head Adjust There are 4 print heads installed in the carriage of this product. Test 5 : HeadAdjust > In this menu, you can align the print head 1 to print head 4 in order to prevent the prints [>] from being misaligned.
  • Page 91 Steps Print the Head adjustment pattern and look for a place in the pattern that has least white lines or overlapping images. • The number printed under the pattern without alignment errors is the adjustment value. Enter the adjustment value. Note •...

  • Page 92: Test 6: Nozzle Check F

    Test 6: Nozzle Check F The Nozzle Check F pattern is printed using all print head nozzles. Test 6 : Nozzle Check F • The following pattern is for 4-color setting. Note • The number to the right of each pattern indicates the print head used for printing that pattern. •...
  • Page 93 Chapter 3 Maintenance Maintenance........... . 94 Checking ink and replacing ink bag.

  • Page 94: Maintenance

    "Long-term storage" P. 118 Important! Since a service technician has to handle following cases, please contact your local MUTOH dealer. • Error requiring restart is happening repeatedly. • The message to notify the life of print head and various motors is displayed.

  • Page 95: Checking Ink And Replacing Ink Bag

    Checking ink and replacing ink bag Checking ink and replacing ink bag Checking ink level Press the [Menu] key on the operation panel. Press! Press the [ - ] key several times, to bring up the display on the left. Menu 5 : Status >...

  • Page 96: When It Becomes Time To Replace Ink Bag

    When it becomes time to replace ink bag When the ink level becomes low, the error LED of the operation panel flashes and a buzzer sounds. Steps Press the [Enter] key. S / C Ink Low • The buzzer stops. •...
  • Page 97 Remove the S/C card from printer. Open the ink bag case. Remove the empty ink bag. Note Place the used ink bag in a plastic bag or the like and dispose of it in accordance with local ordinances and municipal instructions. Installing the ink bag Prepare the new ink bag, and agitate it as instructed below.
  • Page 98 Close the ink bag case. Important! Make sure the spout of ink bag is properly fitted into the groove in the case. If not, the printer cannot correctly detect ink bag. Close all the latches (x4) of the case properly. Installing the ink bag case and S/C card Insert the ink bag case.

  • Page 99: Emptying Waste Fluid Tank

    Emptying waste fluid tank Emptying waste fluid tank Emptying waste fluid tank In the following cases, move the waste fluid in the waste fluid tank into a container to discharge it. • When Waste fluid tank is more than half full •...
  • Page 100 Wipe the opening of Waste fluid valve with a cloth, etc. Dispose of the waste fluid as an industrial waste product. WARNING You are obligated to properly dispose of waste fluid from the printer in compliance with Wastes Disposal and Public Cleansing Act and local ordinances.

  • Page 101: Cleaning Each Part

    Cleaning each part Cleaning each part To use this product always in its best condition, please clean periodically. Head cleaning When nozzle missing is found in nozzle check, conduct head cleaning. Head cleaning consumes ink. If nozzle missing is occurred in specific print head, select the print head that you want to perform cleaning. In this way, you can reduce ink waste.
  • Page 102 Steps for head cleaning Use the [Cleaning] key to select a cleaning mode. • The “Cleaning Mode” indicators will change each time the key is Press! pressed. Note • You can alternatively do this via the VSM’s remote panel. • The “Cleaning Mode” indicators will change as shown below. Short Cleaning Normal Cleaning Long Cleaning...

  • Page 103: Cleaning Of Cleaning Wiper

    Cleaning of cleaning wiper Cleaning period: • Weekly • When print blurring and dot missing remain after head cleaning is done. Preparation: • Cleaning stick Important! During cleaning, please note the followings. • If it is hard to remove the stain, perform “Short” Head cleaning, and then clean again. •...
  • Page 104 Cleaning the cleaning wiper Open the maintenance cover on the right side. Detach the maintenance cover. Wipe the cleaning wiper with a cleaning stick. • Wipe the left side surface of cleaning wiper going back and forth. Important! If it is hard to remove the stain, perform “Short” Head cleaning, and then clean again.
  • Page 105 Wipe the right side surface of the base of cleaning wiper going back and forth. Attach the maintenance cover. Close the maintenance cover. Press the [Enter] key. CR Maint. : The message on the left will appear. CR Maint. : Start •...

  • Page 106: Cleaning Of Print Head Circumference

    Cleaning of print head circumference Cleaning period: • Weekly • When print blurring and dot missing remain after head cleaning is done. Preparation: • Cleaning stick Important! During cleaning, please note the followings. • Use a cleaning stick in dry condition. If moisten with water or solution, it can cause damage to the print head. •...
  • Page 107 Look at the bottom side of the carriage and check if dusts and ink Head guide lump are adhered. • Print head circumference (silver metal part) • Print head guide part (black plastic part) Circumference of Print head If dusts or ink lump are adhered, clean with a cleaning stick. Do not touch the print head surface Important! Do not touch the print head surface with fingers or a cleaning stick.

  • Page 108: Inside Cleaning

    Inside cleaning Cleaning period: • Monthly • When dust or ink stains are visible Preparation: • Soft brush • Soft cloth CAUTION Unplug the power cable with the power OFF, before cleaning the inside of the printer. Steps Remove the media. Make sure that the printer is turned OFF.

  • Page 109: Replacing Consumable Parts

    Replacing consumable parts Replacing consumable parts Replacing absorption material for the flushing box The flushing box is a part that keeps receiving ink discharged from the print head. Please replace the absorption material for the flushing box periodically. If used without replacing, it can cause damage to the print head. Replacing period: •...
  • Page 110 Close the maintenance cover. Replacing steps Put the printer into the CR maintenance mode. under "Putting the printer into the CR maintenance mode" P. 103 Cleaning of cleaning wiper Open the front cover. Open the maintenance cover on the right side. Detach the maintenance cover.
  • Page 111 Cover the platen with the paper you can get dirty. Important! Ink may drip from the absorption material for the flushing box. We recommend covering the floor with paper as well. Pull the tab up of the absorption material for the flushing box, and release the hook.
  • Page 112 [10] Close the front cover. [11] Press the [Enter] key. CR Maint. : The message on the left will appear. CR Maint. : Start • That ends the procedure. Replacing absorption material for the flushing box...

  • Page 113: Replacing Cutter

    Replacing Cutter Replacing period: • When the media is not cut smoothly • When the cut surface is feathered, etc Preparation: • Cutter replacement blade CAUTION • Do not push the knob of cutter or release suddenly. Because there is a spring under the cutter, the cutter can jump out. •...
  • Page 114 Press the tab of Cutter lightly, turn Cutter holder in the direction as illustrated below. Remove the Cutter. Note Used Cutter should be put in a plastic bag, etc, and dispose of it in compliance with local ordinance and instructions of local authorities. Attach a new cutter.
  • Page 115 Close the maintenance cover. [10] Press the [Enter] key. CR Maint. : The message on the left will appear. CR Maint. : Start • That ends the procedure. Replacing Cutter...

  • Page 116: Moving Or Transporting The Printer

    Moving or transporting the printer Moving or transporting the printer This section describes how to move or transport the printer. Moving the printer This section describes how to move the printer. Important! • When moving the printer, make sure to maintain a horizontal position. •...

  • Page 117: Transporting The Printer

    When transporting the printer, make sure to pack it in the same condition as purchased, using protective and packing materials to protect the printer from vibration and shocks. Important! When transporting the printer, consult the MUTOH product dealer at your point of purchase. Transporting the printer...

  • Page 118: Long-Term Storage

    Long-term storage If not using the printer for a long time, execute [Longstore]. Preparation: • Cleaning bag: 8 Empty the waste fluid tank. "Emptying waste fluid tank" P. 99 Press the [Menu] key. Press! Press the [ - ] key several times, to bring up the display on the left. Menu 3 : Maintenance >...
  • Page 119 Put the cleaning bag into the case. Close the ink bag case. Important! Make sure the spout of cleaning bag is properly fitted into the groove in the case. If not, the printer cannot correctly detect cleaning bag. Close all the latches (x4) of the case properly. Insert the ink bag cases with cleaning bags into all slots.
  • Page 120 [11] Remove all ink bag cases and S/C cards. The message on the left will appear. Busy-Washing • Discharging of cleaning fluid begins. When cleaning fluid discharging ends, the message on the left will Insert CleaningBag appear. [12] Insert the ink bag cases with cleaning bags and S/C cards into all slots. The message on the left will appear.

  • Page 121: Performing Initial Charging After Head Cleaning

    Performing initial charging after head cleaning Turn the printer ON. Press! • Blue light becomes ON. • The product starts initialization operations. When the message to the left is displayed, press the [Enter] key. Start Ink Charge -> Enter Press the [Enter] key when the message on the left appears. Wash retry? Note If you need to perform a head cleaning and “Wash retry? No”...
  • Page 122 If there is no improvement in the print result even after performing “Little Charge” , leave the printer unused for an hour or more. Then perform “Little Charge” again and check the print result. If there is still no improvement, contact your local Mutoh dealer. Performing initial charging after head cleaning...
  • Page 123 Chapter 4 Appendix Messages and Error Messages ........124 Status messages .

  • Page 124: Messages And Error Messages

    (** represents the set User type.) Life Times [Pump] The operational life of the pump motor has almost expired. (Continues operation) Contact your local MUTOH dealer. Life Times [CR Motor] The operation life CR motor has almost expired. (Continues operation) Contact your local MUTOH dealer.
  • Page 125 Display Description S/C Reading Reading the S/C card. *** Remote Mode *** The remote panel mode is running, via VSM or similar. In the remote panel mode, operations via the operation panel are not possible. To terminate the remote panel mode, press the [Cancel] key for more than two seconds. Roll Remain Error The remaining roll paper count has become 0.

  • Page 126: Error Message Display And Remedies

    [******] S/C Col.Err Ink bag cases are inserted in wrong slots. Insert ink bag cases correctly again. [*] S/C Ink Err The ink bag cannot be used for this printer. Contact your local MUTOH dealer. Error message display and remedies...
  • Page 127 Display Description [*] S/C CodeErr Inserted ink bag is not a proper one. Contact your local MUTOH dealer. [******] No S/C Card S/C card is not inserted. (Stops operation) Insert S/C card. [******] S/C Ink End Ink has run out. (Stops operation) Replace with a new ink bag.

  • Page 128: Error Requiring Restart

    For an error requiring restart, operation will return to normal after removing the cause of the error and restarting the printer. If the same error continues to be displayed, contact the your local MUTOH dealer. Be sure to tell us the code no. of the error message when you contact us.

  • Page 129: Troubleshooting

    Then perform cleaning or “Little Charge” again and check the print result. ‐ If there is still no improvement, contact your local Mutoh dealer. "Installing the ink bag case and S/C card" P. 98 "Head cleaning"...

  • Page 130: Boot-Up Troubleshooting

    Is Gigabit Ethernet cable connected correctly? ‐ Securely connect the Gigabit Ethernet cable to the Ethernet Port. Are the network settings configured correctly? VSM or RIP cannot access to ‐ Configure the network settings correctly. the printer. Do the printer’s network settings match the computer’s settings? ‐...

  • Page 131: Media-Related Troubleshooting

    Media-related troubleshooting Is the media loaded correctly? ‐ Load the media correctly. Are there any foreign materials such as torn paper attached to Pressuriz- ing rollers? - Clean Pressurizing rollers. The media slips, is torn / Do you use the printer within recommended environmental conditions? crumpled during initialization.
  • Page 132 Do you use the printer within recommended environmental conditions? - Make sure to use the printer within the specification range. Are any curls or warps present on your media? Media jams frequently occur. ‐ Set the media holder at both edges of the media. ‐...

  • Page 133: Printing-Related Troubleshooting

    Printing-related troubleshooting Is Gigabit Ethernet cable connected correctly? ‐ Securely connect the Gigabit Ethernet cable to the Ethernet Port. The printer does not print. Is there any error message displayed on VSM? ‐ Go to the Printer Status tab in VSM and check that if any error message is displayed in the Status Information.
  • Page 134 Is the media loaded correctly? The printing position is ‐ Load the media correctly. incorrect (some parts of the media cannot be Did you set up the origin? printed on). ‐ Cancel or reset the settings of the origin. Is the media printed on the printing surface? ‐...
  • Page 135 Are Nozzles in good condition? ‐ Perform Nozzle check. Then if nozzle missing is found, conduct cleaning. Did you perform Print quality adjustment? ‐ Perform Print quality adjustment. Printing lines are not straight / are duplicated or patchy. Did you perform Media feed adjustment? ‐...

  • Page 136: The Media Is Jammed

    Important! If any deformation is found on the media holder, stop using it and contact your local Mutoh dealer. Move the carriage from the top of the media to the right. Important! When the head height is set to Low, change it to High and then shift Head.
  • Page 137 Pull the media towards you, and cut the torn part with cutting tools such as a razor blade. Rewind the media a little by rolling Flange on Roll media holder. If paper dust or pieces of paper remain inside the printer, remove them. Turn the printer ON.

  • Page 138: Specifications Of This Product

    Specifications of this product Specifications of this product List of specifications Model Name VJ-1948WX Print method On demand piezo method Drive method Firmware servo/DC motor drive Media feed method Multipoint pressurizing Grid roller system Media fixing system Pressurization roller down system by manual lever Conditions of usable Roll media outer diameter Φ150 mm or less...
  • Page 139 Environmental Printer Operation Temperature 20 to 32 °C, humidity 40 to 60% conditions Environment No condensation Printer Accuracy Guaranteed Temperature 22 to 30 °C, humidity 40 to 60% Environment No condensation Change rate Temperature: No more than 2 °C per 1 hour Humidity: No more than 5% per 1 hour Printer Storage Environment Storage without ink charging: up to 6 months...
  • Page 140 Power consumption Power off • Printer: AC100V to 120V, 1 W or below AC200V to 240V, 2 W or below • Heater ×2: AC100V to 120V, 0.1 W or below AC200V to 240V, 0.2 W or below Standby • Printer: AC100V to 120V, 91 W or below AC200V to 240V, 82 W or below •...

  • Page 141: Options / Supply List

    Options / Supply list Options / Supply list For more information about the options and the supply items, contact your local MUTOH dealer. Revision History Revision History Date Version Manual code Supported Firmware 2016.9 VJ1948WXE-A-00 V.1.00 2016.12 VJ1948WXE-A-01 V.1.01 2017.3 VJ1948WXE-A-02 V.1.05...
  • Page 142 VJ1948WXE-A-03...

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