Page 1 User's Guide Precautions for safe use are described in the "Basic Operation Guide." Please read it carefully before using this product. * Please note that the contents of this manual are subject to change without notice. CANON FINETECH NISCA INC. 2022 4Y1-8639-020...
Page 2: Table Of Contents
Contents Before You Begin 2. Input / Edit Viewing This Manual ...........1 Basic Input Operations ......... 36 Trademarks ................2 Before Input ..............36 Entering Text ..............38 Names of Components Entering Symbols ............39 Deleting Characters ..........40 External View ..............3 Deleting All Characters That Have Been Inside View ................4 Entered ................41 Tube Attachment ............5...
Page 3 Page Division ..............72 Connecting Multiple MK5000 Printers ..117 Page Combining ............74 Uninstalling the MK Desktop Utility and Printer Driver .............. 119 Connecting to a Computer .......122 3. Print / Save Starting Up/Exiting the Program ....123 Start up the MK Desktop Utility ..... 123 Basic Printing Operations ......
Page 4 Writing the Backup Data to the Printer ..175 6. Troubleshooting View the Status Monitor ......177 View Settings for the Status Monitor ..177 If a Tube or Label Tape Becomes View Printer Status ..........179 Jammed ............206 List of Message ............180 What to Do in Case of Trouble ....211 A Message is Coming Up ......217 5.
Page 5: Before You Begin
Before You Begin Viewing This Manual ■ Marks WARNING Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation. CAUTION Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of the equipment.
Page 6: Trademarks
United States and/or other countries. • The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Canon Finetech Nisca Inc. is under license. • eneloop is trademark or registered trademark of Panasonic Group.
Page 7: Names Of Components
Names of Components External View ■ Top View Keyboard Cover Power key AC adapter connector USB connector (Type-B) ■ Bottom View Battery cover Battery case Rating plate * * The rating plate shows the manufacturer, model name, electrical rating, and serial number.
Page 8: Inside View
Inside View Connector for tube warmer Transport roller 2 Attachment/Media cassette mount Transport roller 3 Media feed port (When the Connector for ribbon cassette attachment installed) Cutter Display Media delivery port Ribbon cassette mount Blade receiver Transport roller 1 Jam recovery lever Print head...
Page 9: Tube Attachment
Tube Attachment Size switch lever Tube retainer lever Cleaner...
Page 10: Names And Functions Of Keys
Names and Functions of Keys This key allows you to check the page number of the currently [Page] key displayed page and the total number of pages in the data. You can also check the remaining memory capacity of the printer. (P.36) Specifi es the page orientation (portrait/landscape) and text ] key...
Page 11 (P.9) [Warmer] key Switches between tube warmer settings (optional). (P.231) [Settings] key All functions can be set using this key. (P.41) [Del All] key Deletes the currently entered characters and settings. (P.37) [Ins] key Switches between Insert mode and Overwrite mode. (P.40) [Del] key Deletes the character selected by the cursor.
Page 12: How To Read The Display
How to Read the Display Print Speed Remaining Ink Ribbon Caps Half Cut Warmer Seg Length Align H / H Prev Page Next Frame Char Size Cont Print #Line Char Space Indicates whether the Caps Lock mode is active. Caps Lock : Active, so all alphabetic characters are entered in uppercase.
Page 13 Indicates the remaining capacity of the ink ribbon with a mark. Remaining ribbon : The display changes every 10%. When the (Ribbon remaining) remaining capacity is low, prepare a new ribbon cassette. (Out of ribbon) (Not displayed) : The ribbon cassette is not loaded, or the information cannot be read.
Page 14 Displays the settings for the length (cut length) of a tube (or a label), Cut Length/ (P.54) Alignment/Margin alignment, and margin of the current page. • When using the "Automatic" cut length feature (The set value is highlighted.) Cut Length (mm) Alignment (Centered “C” ) •...
Page 15: Preparation/Setup
Chapter 1 Preparation/Setup Preparing the Power Supply ......................12 Connecting the AC Adapter ......................12 Use with Batteries ..........................13 Turning the Printer On/Off ......................... 15 Turning the Printer On ........................15 Turning the Printer Off ........................17 Installing the Ribbon Cassette ......................18 Loading the Print Media ........................
Page 16: Preparing The Power Supply
Preparing the Power Supply Connecting the AC Adapter CAUTION • Be sure to use the supplied genuine AC adapter and power cord. Connect the power cord to the AC adapter, and plug the AC adapter into the printer. Insert the power plug into a power outlet. IMPORTANT •...
Page 17: Use With Batteries
Use with Batteries If you are outdoors or in any other place where you do not have access to a power supply, you can use the product with batteries. CAUTION • Be sure to use fully charged "eneloop AA Standard Model Batteries (Part No. : BK- 3MCCA (for North America), BK-3MCCE (for Asia).
Page 18 Put the battery cover back on. Push the battery cover in until it clicks into place, and close it completely so that there is no gap between the battery cover and the printer. IMPORTANT • If the product has batteries installed and the AC adapter is also plugged into a power outlet, the AC adapter will be given priority as the power supply.
Page 19: Turning The Printer On/Off
Turning the Printer On/Off Turning the Printer On Press and hold the power key for 1 second or more. When the power is turned on, the screen are " Startup display" switched in the order "Startup display">"Ribbon cassette information display">"Character input display.
Page 20 NOTE • Hide the initial delete check message You can choose not to display the screen to confi rm the deletion of data upon startup. When set to "No, " the program will start without deleting the data being edited. Press the [Settings] key.
Page 21: Turning The Printer Off
Turning the Printer Off Press and hold the power key for 1 second or more. The "Shutting down... " message will be displayed, and then the printer will turned off . Unplug the power plug from the power outlet. CAUTION •...
Page 22: Installing The Ribbon Cassette
Installing the Ribbon Cassette IMPORTANT • When printing on a plates, use a black, 40m ribbon cassette. Other ribbon cassettes (black, 150m; white, 85m) will not print correctly. "Consumable Supplies and • For more information on the ribbon cassette that can be used, refer to Options (P.229)"...
Page 23 Remove the new ribbon cassette packing material. IMPORTANT • Do not touch the IC chip on the ribbon cassette. Doing so may render the ribbon cassette information unreadable. Remove any slack in the ribbon. IMPORTANT • If the ribbon is loose, it may not operate properly.
Page 24 Install the ribbon cassette into the printer. Push the cassette in until it clicks into the place. IMPORTANT • If the ribbon cassette is slack, it may not operate properly. Close the cover.
Page 25: Loading The Print Media
Loading the Print Media Loading a Tube or Plate IMPORTANT • Do not use the following types of tubes. Not only will the product not print cleanly, but use with such tubes may also cause a malfunction. - Broken - Crushed - Twisted - Uneven thickness - Soiled...
Page 26 For plates Use the plate cleaner (gray) by attaching it to the (optional) plate and flat tube attachment. Open the cover. Install the attachment into the printer. Align the attachment with the slot on the printer and push it in fi rmly until it clicks into place.
Page 27 Insert the tube (or plate). For tubes (round) Insert the tip of the tube into the media feed port in the direction shown in the figure, and push it in until it hits transport roller 2. Transport roller 2 For plates and flat tubes Insert the tip of the plate (or flat tube) into the media feed port in the direction shown...
Page 28 from getting stuck inside the printer, use a tube (or plate) of suffi cient length. • If the tube (or plate) is not set correctly, this device may print onto the transport roller. Close the cover.
Page 29: Loading A Label Tape Cassette
Loading a Label Tape Cassette IMPORTANT • Dispose the used label tape cassette according to local government regulation. NOTE • The procedure for removing set print media from the printer, please refer to "Replacing the Print Media (P.27)" Check the condition of the cassette. If the release paper has a high spot, or the tips are not aligned, cut that portion off .
Page 30 Install the cassette into the printer. Align the cassette with the slot on the printer, and push it in fi rmly until it clicks into place. Close the cover.
Page 31: Replacing The Print Media
Replacing the Print Media To replace the print media installed in the printer with a diff erent one, follow the procedure below. NOTE "Print Media (P.228)" • For information on the print media that can be used with this product, refer to ■...
Page 32 For Other Print Media ■ (P.15) Turn on the power. Press the [Remove] key. The following screen will be displayed. Select "Yes" with [ ] or [ ] and press the [Enter] key. The print media will be rotated backwards. Unload print media? Unloading…...
Page 33 Remove the attachment (or media cassette, tube warmer). When using the attachment or media cassette. While pulling the lever to the right, lift it upward to remove it. When using the tube warmer. Grasp the tube warmer while pushing its two stoppers and pull it straight upward.
Page 34 Load the print media. "Loading a Tube or Plate (P.21)" When using a tube or plate, refer to When using a media cassette, refer to "Loading a Label Tape Cassette (P.25)" IMPORTANT • When the print media feed is reversed, the ribbon in the ribbon cassette may become slack. If the (P.19) ribbon is slack, remove the ribbon cassette and remove the slack in the ribbon.
Page 35: Using The (Optional) Tube Warmer
Using the (Optional) Tube Warmer The tube warmer is an attachment that warms up tubes that have become stiff at low temperatures to make them easier to print on and feed into the printer. CAUTION • Do not leave the tube warmer heated with a tube set in it. Excessive heating of a tube may cause a fi re.
Page 36 Prepare the tube warmer. Open the cover. Set the tube warmer in place. Insert the connector of the tube warmer into the connector for the tube warmer on the printer and push down on it vertically until it clicks into place. Set the size switch lever to match the size of the tube, and set the tube.
Page 37 Close the cover. (P.15) Turn on the printer. Check the control settings of the tube warmer. The current control settings of the warmer will be shown on the display. The control settings of the warmer can be switched between Auto (automatic), WAI or RDY (ON), and OFF (OFF).
Page 38: Changing The Temperature Setting Of The Tube Warmer
Changing the Temperature Setting of the Tube Warmer If you cannot print correctly even with the tube warmer (for example, printing is blurred), change the temperature setting of the tube warmer. The default setting is "Mid. " [Example] Printing is blurred, so set the tube warmer temperature to "High. " (P.15) Turn on the printer.
Page 39: Input / Edit
Chapter 2 Input / Edit Basic Input Operations ..........36 Specify the Cut Length and Alignment .....55 Expanding the Print Area of the Plate ......58 Before Input .................36 Align Multiple Lines of Text to the Center ..61 Entering Text ...............38 Setting the Cut Length Settings for All Entering Symbols .............39 Pages.
Page 40: Basic Input Operations
Basic Input Operations Before Input ■ About Pages This product treats the string of characters to be printed on one tube (or one label) as a single page. Press the [Enter] key to create a new page. ( Page Break) Press Press [Enter] key...
Page 41 How to Use the Cursor ■ The mark that indicates the position for entering text is called the "cursor. " Use the arrow keys ([ ], [ ], [ ], [ ]) to move the cursor when using this device. The key operations for moving the cursor are as follows.
Page 42: Entering Text
Entering Text [Example] Input "Res7-1." Input "Res7-1. " Enter [Shift]+[R], [E], [S], [7], [-], and [1] in this order. When entering capital letters, hold down [Shift] and press the desired key. If you make a mistake, use the [Back Space] key to delete the character, and then enter the (P.40) correct character.
Page 43: Entering Symbols
Entering Symbols You can use the input symbol function to enter symbols that cannot be entered using the keyboard. [Example] Input "Ω." Press the [Symbol 1] key. Use the arrow keys ([ ], [ ], [ ], [ ]) to select "Ω" from the list of symbols. The symbol screen is divided into two groups.
Page 44: Deleting Characters
Deleting Characters There are two ways to delete a character: using the [Back Space] key or using the [Del] key. ■ Deleting with the [Back Space] key [Example] Change "27V" to "2V." Move (the cursor) to "V. " Press the [Back Space] key. The character to the left of the cursor position will be deleted.
Page 45: Deleting All Characters That Have Been Entered
Deleting All Characters That Have Been Entered This deletes all the characters entered in the page. ( Delete All) For Delete All, select one of the following. Text only: Delete all pages of text, leaving the format setting of the last page. Text+settings: Reset the character size and other format settings to their default values, and delete text from all pages.
Page 46: Editing Characters And Lines
Editing Characters and Lines Setting the Character Size This is how the character size is set. The character size can be selected from those below; the default value is "3 mm full-width. " 1.3 mm 2.6 mm 4 mm 200V 200V 200V full-width...
Page 47 NOTE • The character size can be set for each page. • Even if you select half-width characters, symbols will be printed in full-width. • Some character sizes cannot be selected depending on the number of lines, the cut length setting, and the size of the print media.
Page 48: Surround Text With A Frame
Surround Text with a Frame This allows you to surround text with a frame. The following frame shapes are available, with the default value set to "None. " Pump Room Pump Room Pump Room Pump Room Pump Room [Example] Enclosing text in a frame. Display the page where you want to change the frame settings. Press the [Frame] key.
Page 49: Specifying The Orientation And Character Direction
Specifying the Orientation and Character Direction The orientation (Vert/Hor) and text direction (Vert char/Hor char) are specifi ed in the "Orientation" settings. The default setting is set to "Hor/Hor char. " Setting Details Print Image Hor/Hor char Orientation: horizontal Pump Room (Default Setting) Text direction: horizontal Orientation: vertical...
Page 50 Press the [Enter] key. The display returns to the character input display. The orientation settings can be checked on the display. NOTE • The orientation can be set for each page. • If you change the orientation, a confi rmation message will appear if any characters do not fi t within the page.
Page 51: Specify The Character Spacing
Specify the Character Spacing Sets the space between characters. The default setting is set to "Narrow. " Setting Details Print Image Narrow No character spacing Pump Room (Default Setting) Medium Character spacing 0.5 mm Pump Room Wide Character spacing 1.0 mm P u m p R o o m [Example] Setting the character spacing to "Wide."...
Page 52: Specifying The Number Of Lines
Specifying the Number of Lines Sets the number of lines. The default setting is "1 Line. " Setting Details Print Image 1 Line (Default Setting) Input in one line 2 Lines Input in two lines +12V 3 Lines Input in three lines -12V 200V [Example] 2 line input.
Page 53: Numbering
Numbering You can print a fi xed string of characters with a sequential number or letter of the alphabet. The possible numbering settings are as follows. Setting Set range Print Image Decimal 0 to 9999 Pump Room 1 Pump Room 2 Pump Room 3 Hexadecimal 0 to FFFF...
Page 54 Use [ ] or [ ] to select "End value" and enter "10. " Decimal Settings Start value: 1 End value : 10 [ 0 to 9999 ] Press the [Enter] key. You will then be returned to the padding character settings screen. Use [ ] or [ ] to select "None.
Page 55 • The settings for padding characters are as follows. Setting Details Print Image None No padding characters. Pump Room 8 Pump Room 9 Pump Room 10 A leading "0" will be entered as a Zero Pump Room 08 Pump Room 09 Pump Room 10 padding character.
Page 56: Underline 6, 9
Underline 6, 9 The numbers 6 and 9 can be underlined to distinguish them from each other. The default setting is "Off . " 9 6 Press the [Settings] key. Use [ ] or [ ] to select "Print Settings" and press the [Enter] key. Settings Pa g e S e t t i n g s Pr i n t S e t t i n g s...
Page 57: Adding A Line Between Lines
Adding a Line between Lines This function allows you to print a solid line (center line) between the fi rst and second lines of data entered in two lines. The default setting is "Off . " +12V +24V Press the [Settings] key. Use [ ] or [ ] to select "Print Settings"...
Page 58: Setting The Cut Length
Setting the Cut Length About Cut Length The length of one tube (or one label) is called the " Cut Length. " The default setting is "Automatic. " Pump Room Cut length Setting Details Print Image Automatically sets and prints the optimal cut length based on the number of characters entered, Automatic...
Page 59: Specify The Cut Length And Alignment
Specify the Cut Length and Alignment This is how the cut length and alignment are set. If you set the cut length to "Specify, " you can change the alignment. The default setting for alignment is set to "Centered. " Setting Details Print Image...
Page 60 [Example] Creating a tube as follows. Margin (5 mm) Alignment (Left) Pump Room Cut length (40 mm) Press the [Seg Len] key. Use [ ] or [ ] to select "Cut Length, " and press the [Enter] key. Cut Length Cut Length Alignment Plate Print Area...
Page 61 Use [ ] or [ ] to select "Left" and enter "5" (margin). The value can be set by entering numbers or Alignment Centered using arrow keys ([ ]/[ ]). Left : 5㎜ [2 to 5] Right : 5㎜ [2 to 5] Press the [Enter] key.
Page 62: Expanding The Print Area Of The Plate
Expanding the Print Area of the Plate When the Plate Print Area is set to "Expansion, " the print area can be expanded for printing. The default setting is set to "Normal. " Setting Details Print Image Normal The margins specifi ed in the (P.55) (Default Setting) alignment are set.
Page 63 [Example] Create a plate as shown below. A-12 Press the [Seg Len] key. Press [ ] or [ ] to select "Cut Length, " and then press the [Enter] key. Cut Length Cut Length Alignment Plate Print Area Use [ ] or [ ] to select "Specify, "...
Page 64 Press the [Seg Len] key. Use [ ] or [ ] to select the "Plate Print Area" and press the [Enter] key. Cut Length Cut Length Alignment Plate Print Area Use [ ] or [ ] to select "Expansion, " and press the [Enter] key. Plate Print Area When you press the [Enter] key, a message will appear.
Page 65: Align Multiple Lines Of Text To The Center
Align Multiple Lines of Text to the Center When "Centered" is selected for "Alignment, " multiple lines of text are centered and placed in the center of the page. The default setting is "Off . " Setting Details Print Image Align multi-line text at the A-123 beginning and center them on the...
Page 66 Use [ ] or [ ] to select "Specify, " enter "19.0" (Cut Length), and then press the [Enter] key. The value can be set by entering numbers or Cut Length using arrow keys ([ ]/[ ]). Automatic Specify 19.0㎜ Press the [Enter] key to return to the character 15.7 to 150.0㎜...
Page 67: Setting The Cut Length Settings For All Pages
Setting the Cut Length Settings for All Pages. You can set the Cut Length settings (Cut Length, Plate Print Area, Alignment, and All line centering) for all pages at once. Press the [Seg Len] key. Use [ ] or [ ] to select "...
Page 68 Use [ ] or [ ] to select the desired setting, and then press the [Enter] key. When you select "Left" or "Right, " set the margins. Alignment (P.57) Centered Left : 2㎜ [2 to 5] When you press the [Enter] key, the All line Right : 2㎜ [2 to 5] centering setting screen appears.
Page 69: Creating And Editing Pages
Creating and Editing Pages Creating a New Page To create a new page, press the [Enter] key. (Page Break) [Example] Create a new page after the currently displayed page. 200V (Page 1) 200V (Page 1) (Page 2) Move the cursor to the end of the line. Press the [Enter] key.
Page 70: Copying A Page
Copying a Page You can copy the page where you have entered text and paste it before or after another page. [Example] Copy the fi rst page and paste it after the second page. Pump 200V Room (Page 1) (Page 2) (Page 3) Pump 200V...
Page 71 Press the [Edit] key. Use [ ] or [ ] to select "Paste" and press the [Enter] key. A confi rmation screen for the paste location Page Edit Copy will appear. Paste Use [ ] or [ ] to enter "2" (page), and use [ ] or [ ] to select "After.
Page 72: Moving Pages
Moving Pages Cut the page on which you have entered text and paste it before or after another page. [Example] Cut the second page and paste it after the third page. Pump 200V Room (Page 1) (Page 2) (Page 3) Pump Pump 200V...
Page 73 Use [ ] or [ ] to select "Yes" and press the [Enter] key. The second page will be cut and you will be Cut data of page returned to the character input display. Press the [Edit] key. Use [ ] or [ ] to select "...
Page 74: Inserting A Page
Inserting a Page Inserts a blank page at the specifi ed location. [Example] Insert a new blank page between the fi rst and second pages. Pump 200V Room (Page 1) (Page 2) (Page 3) Pump 200V Room (Page 1) (Page 2) (Page 3) (Page 4) Display the page at the position where you want to insert a blank page (page...
Page 75: Delete A Page
Delete a Page Deletes a specifi ed page. When you delete a page, the data entered on that page will also be deleted. [Example] Deleting the second page. Pump 200V Room (Page 1) (Page 2) (Page 3) Pump 200V Room (Page 1) (Page 2) Display the page you want to delete (page 2).
Page 76: Page Division
Page Division You can divide the data which is entered two lines in one page into two pages. [Example] Page division of page 3. Display the page to be divided (page 3). Press the [Edit] key. Use [ ] or [ ] to select "...
Page 77 Use [ ] or [ ] to enter "1" (for page) and press the [Enter] key. The second line of the third page will be How many pages do you divide from the created as the fourth page, and you will be current page? returned to the character input display.
Page 78: Page Combining
Page Combining You can combine two pages of data into two lines on one page. [Example] Combine pages 3 to 6. Display the page you wish to make into a combined one (page 3). Press the [Edit] key. Use [ ] or [ ] to select "...
Page 79 Use [ ] or [ ] to enter "4" (page) and press the [Enter] key. Pages 3 to 6 will be combined and you will How many pages do you combine from the be returned to the character input display. current page? Page count: Combining pages...
Page 80: Print / Save
Chapter 3 Print / Save Basic Printing Operations ........................77 Printing ................................77 Checking the Print Preview ......................81 Printing by Specifying a Print Range ..................82 Setting Up Repeat Printing of a Page ..................84 Adjustment of Printing Results ......................85 Fine Adjustment of Print Position and Cut Length ............85 Changing the Print Density ......................90 Changing the Print Speed .......................91 Cutter Settings ............................
Page 81: Basic Printing Operations
Basic Printing Operations Printing After you have fi nished entering and editing text, you can print. [Example] Print two tubes as shown below (using ø4.0 mm tubes). Pump Room Display the data to be printed, and press the [Print] key. Use [ ] to select "Set to print"...
Page 82 Use [ ] or [ ] to select "ø4.0mm, " and then press the [Enter] key. You will then be returned to the printing T u b e siz e 2. 5 preference display. 3. 0 IMPORTANT • In the following cases, the printer will not be able to detect that the tube has run out during printing, and may print on the transport roller.
Page 83 Removing the tube. When printing is fi nished, the tube will be automatically cut (Full cut). Also, a cut (Half cut) can be made between the tubes. IMPORTANT • After printing, remove the print media from the printer to prevent warping or deformation of the print media.
Page 84 • When setting the tube, refer to the following for the print settings. Tube Size Selection (Recommended) Print Media Print Setting Type Size (mm) Size selection Tube ø1.5 to ø2.0 1.5mm Clear tube ø2.1 to ø2.5 2.5mm Shrink tube ø2.6 to ø3.5 ø3.6 to ø4.5 ø4.6 to ø5.5 ø5.6 to ø6.2...
Page 85: Checking The Print Preview
Checking the Print Preview Before printing, you can check the print preview on the display. Display the data to be printed, and press the [Print] key. Use [ ] to select Preview, and then press the [Enter] key. The print preview will be displayed, fl owing from Pr in t P re vie w S e t s t o p r i n t : 1...
Page 86: Printing By Specifying A Print Range
Printing by Specifying a Print Range You can specify a specifi c page or range to print. The default setting for the print range is set to "All pages. " Setting Details All pages Prints all pages. (Default Setting) Cursor page Prints only the currently displayed page.
Page 87 Use [ ] or [ ] to select "Start page" and enter [2]. Use the numeric keys or the arrow keys Print /Preview Range : Specified ]) to enter the data. Start page : 2 End page : 2 Use [ ] or [ ] to select "End page"...
Page 88: Setting Up Repeat Printing Of A Page
Setting Up Repeat Printing of a Page If you want to set up repeat printing for a page, enter the number of times in "Continuous Print. " For Continuous Print, you can set the number of prints from 2 to 200 per page. [Example] Print the second page three times.
Page 89: Adjustment Of Printing Results
Adjustment of Printing Results Fine Adjustment of Print Position and Cut Length Depending on your print media and the environment, the print position may be shifted or cut length may be diff erent from the setting. If you cannot get the result you expected even after setting the cut length and margins, fi ne-tune the print position and cut length.
Page 90 Fine-tuning of the Print Start Position ( Top Adjust) ■ [Example] When printing on a tube in the "Centered" position, the text is shifted to the left, so move the print start position 2.0 mm to the right. ABCD ABCD Move the print start position 2.0 mm to the right.
Page 91 Fine-tuning the Print Position in the Vertical Direction ( Vertical ■ Adjust) [Example] When printing on a tube (ø6.0 mm), the print position is shifted upward, so move the print position downward by 0.5 mm. ABCD Move the print position ABCD downward by 0.5 mm.
Page 92 Fine-tuning the Cut Length ( Length Adjust) ■ [Example] When printing on a tube with a cut length of "30 mm," the tube is printed shorter than the setting, so the cut length is increased by 2 mm. ABCD The cut length is increased by 2mm. Press the [Adjust] key.
Page 93 each print media, refer to "Specifi cations (P.226)" • If the problem is not corrected by using the length adjust, set the half cut to "None" and cut with scissors. For more information about the half cut setting, refer to "Changing the Half Cut Settings (P.92)"...
Page 94: Changing The Print Density
Changing the Print Density Depending on the print media you are using and the environment, the printing may be too light or too dark. In such cases, adjust the print density. The density can be set for each print media. The default setting is "3. " [Example] Adjust the print density of the tube so that it is the darkest.
Page 95: Changing The Print Speed
Changing the Print Speed If printing is blurred or uneven, adjust the print speed. The default setting is "High. " [Example] Setting the speed to "Low" because the text is blurred. Press the [Setting] key. Use [ ] or [ ] to select "Setting, "...
Page 96: Cutter Settings
Cutter Settings Changing the Set Cut This product automatically cuts the print media when printing is fi nished. (Full cut) In addition, a half cut is made between the tubes and labels after printing, so that you can cut the tubes by hand or cleanly peel off labels from release paper.
Page 97 [Example] Printing a cut line (Dotted) without a half cut. Press the [Set Cut] key. Use [ ] or [ ] to select "Half Cut" and press the [Enter] key. Hal f c ut F u l l c u t Pl a te Fu l l c u t Use [ ] or [...
Page 98 Changing the Full Cut Settings ■ The default setting is "End only. " Setting Details Print Preview End only Cuts the print Full cut (Default media at the end Pump Room Pump Room Setting) of printing. Full cut Full cut Pump Room Pump Room Cuts match the...
Page 99 Changing the Plate Full Cut ■ The default setting is "Off (Plate Full cut). Plate Full cut Details Print Preview Pump Room Not cut the end of printing. (Default Setting) Not cut Pump Room Cuts at the end of printing. Full cut [Example] When a plate is printed, the end of the printing is cut with a full cut.
Page 100: Adjusting The Cut Depth
Adjusting the Cut Depth If the cutter blade is becoming less sharp or half cutting is too deep, adjust the depth of the cut. Adjustment can be set for both "Half cut" and "Full cut. " ■ Changing the Cut Depth for Half Cut The cut depth for half cut can be set for each print media.
Page 101 Use [ ] or [ ] to select the half cut depth adjustment value, and press the [Enter] key. The Half Cut Depth can be set in 11 levels: "Deep H al f C u t D ep th (1 to 5), " "Normal, " and "Shallow (1 to 5). Each time you press [ ], the cut is deepened Deep 1...
Page 102 Changing the Cut Depth for Full Cut ■ The cut depth for the full cut can be set for each print media. The default setting is set to "Normal. " [Example] The full cut of the tube is not cut properly, so make the cut one step deeper. Press the [Adjust] key.
Page 103: Using Forced Full Cut
Using Forced Full Cut If the situation is not improved after adjusting the cut depth for full cut, use "Forced full cut. " With Forced full cut, the cut is made to the deepest point. If the situation is not improved even after using Forced full cut, replace the cutter.
Page 104: Adjusting The Cut Motion
Adjusting the Cut Motion If cutting is diffi cult depending on the material of the print media, adjust the motion of the cut. Adjustment can be set for both "Half cut" and "Full cut. " NOTE (P.96) • If the cutter blade is becoming less sharp, adjust the depth of the cut. Changing the Motion of the Half Cut ■...
Page 105 Changing the Cutting Motion of Full Cut ■ You can set the motion of the full cut for each print media. The default setting is set to "Normal. " [Example] The tube is not cut properly when using a full cut, so make the cut stronger. Press the [Adjust] key.
Page 106: Saving And Loading Text Data
Saving and Loading Text Data Saving a File You can save the text data you have created as a "File" in the device. In addition, the product comes with 10 pre-made "folders, " and each folder can hold up to 99 fi les. Pump 200V Room...
Page 107 Enter "A-1" (fi le name), and then press the [Enter] key. You can enter up to 8 characters for the fi le Input file name name. A−1 Select "Yes" with [ ] or [ ] and press [Enter] key. The "Saving... " message will be displayed, and Save as A−1 then the display returns to the character input...
Page 108: Loading A File
Loading a File There are two types of loading for saved fi les: "New" and "Add. " Depending on the selected mode, the data will be loaded as follows. Setting Item Details Text only Only the data currently being edited will be erased and replaced with the loaded data.
Page 109 Use [ ] or [ ] to select "Add" and press the [Enter] key. Load N e w A d d Use [ ] or [ ] to select "Text+settings" and press the [Enter] key. A d d T e xt o n l y T e xt+s et t in gs Use [ ] or [...
Page 110: Deleting A File
Deleting a File This is how to delete a saved fi le. Select one of the following options for fi le deletion. One fi le: Deletes only one fi le in the folder. Folder contents: Deletes all the fi les in the folder. All fi les: Deletes all fi les in all folders.
Page 111 Use [ ] or [ ] to select "A-1" and press the [Enter] key. S e l e c t Fil e A−1 A−2 A−3 Select "Yes" with [ ] or [ ] and press the [Enter] key. The "Deleting... " message will be displayed, and Delete then the display returns to the character input A−1...
Page 112: Changing The Folder Name
Changing the Folder Name This is how to change the name of a folder. The product comes with 10 folders ("Folder 1" to "Folder 10"). [Example] Rename "Folder 1" to "Pump." Press the [File] key. Use [ ] or [ ] to select "Save, "...
Page 113 Press the [Shift]+[Canc] keys. The display returns to the character input display. NOTE "Basic Input Operations (P.36)" • For more information on character input, refer to • To return the changed folder name to the original fi le name ("Folder 1" to "Folder 10"), press the [Del] key in step 4 above to erase all characters, and then press the [Enter] key.
Page 114: Print Using A Computer
Print ..................144 Install the MK Desktop Utility and Printer Printing ................144 driver ..................111 Compound Page Printing ........151 Connecting Multiple MK5000 Printers.....117 Printing Using Multiple Printers Uninstalling the MK Desktop Utility and (Distributed Print) ............158 Printer Driver ..............119 Printing the Data Held in the Printer ....164 Connecting to a Computer ........122...
Page 115: Installing The Software
• If the printer and computer are connected with a USB cable, unplug the connected USB cable. Download the software on the computer. Connect to the internet from a computer and access the following Canon website. - Users in the U.S.A https://www.usa.canon.com/internet/ portal/us/home/support/ - Users in the South &...
Page 116 Select the model, and then click [OK]. Select the installation type, and then click [Installation]. When installing either the MK Desktop Utility or the printer driver, select "Custom. " When you click [Installation], the screen for starting the installation of the MK Desktop Utility will appear.
Page 117 Select the destination folder. If you want to install the software in the displayed folder, click [Next]. If you want to change the destination folder, click [Change] and specify the folder to be installed. Click [Install]. The installation of "MK Desktop Utility" will start. Click [Finish].
Page 118 [Next]. The license agreement for the printer driver is displayed. Click [Install]. NOTE • If the Windows Security screen appears, check the box for "Always trust software from CANON FINETECH NISCA INC. " and click [Install].
Page 119 Click [OK]. Select [Yes, I want to restart my computer now.] and click [Finish]. After restarting the computer, connect the printer to the computer with the USB cable. (P.15) Turn on the printer. Press the [Connect] key.
Page 120 Select "PC connect" and press the [Enter] key The message "Waiting for data... " is displayed, Co nn e ct PC c o nne c t and the printer is ready to print from a computer. Bl ue to o th DistributedPrint P C Co nne c t Open the printer folder and confi rm that the printer icon is displayed.
Page 121: Connecting Multiple Mk5000 Printers
Connecting Multiple MK5000 Printers If you want to connect multiple MK5000 printers to a single computer, you will need to install the printer driver for each unit. After installing the printer driver for the fi rst printer, follow the steps below to add printer drivers.
Page 122 P C Co nne c t Connect the printer to the PC with the USB cable. Open the printer folder and confi rm that the icon for "Canon MK5000 (Copy 1)" (or "Canon MK5000 (Copy 2)") is displayed. For Windows 11: Select [Start] >...
Page 123: Uninstalling The Mk Desktop Utility And Printer Driver
Uninstalling the MK Desktop Utility and Printer Driver This will uninstall the "MK Desktop Utility" application software and the printer driver. This section explains how to uninstall the "MK Desktop Utility" application software and the printer driver at the same time. Disconnect the USB cable.
Page 124 Click [Finish]. The uninstallation of "MK Desktop Utility" is completed. Select "Canon MK5000 Printer Driver" from the list, and then click [Uninstall]. A confi rmation message will appear. NOTE • User Account Control may be displayed. If it appears, click [Yes].
Page 125 Select "Yes, I want to restart my computer now. " and click [Finish]. The uninstallation of the printer driver is completed. The uninstallation of the "MK Desktop Utility" application software and the printer driver is complete.
Page 126: Connecting To A Computer
Connecting to a Computer To print from your computer, switch the product into the PC connection mode. Connect the printer to the PC with the USB cable. (P.15) Turn on the printer. Press the [Connect] key. Select " PC connect" and press the [Enter] key. Co nn e ct The message "Waiting for data...
Page 127: Starting Up/Exiting The Program
Starting Up/Exiting the Program Start up the MK Desktop Utility Double-click the [MK Desktop Utility] shortcut icon on the desktop. Once launched, the main screen will be displayed. You can also start the program in the following way. For Windows 11: Start menu >...
Page 128: Exit The Mk Desktop Utility
Exit the MK Desktop Utility Click the (Close) button in the upper right corner of the main window. Alternatively, click [Exit] on the [File] menu.
Page 129: Screen Confi Guration
Screen Confi guration Main Screen The main screen of the MK Desktop Utility is organized as follows. "Menu Bar (P.126)" For more information, refer to Menu bar "Toolbar (P.129)" For more information, refer to Toolbar There is a Data Toolbar, a Send Toolbar and an Edit Toolbar. Displays the formatting information for the selected page.
Page 130: Menu Bar
Menu Bar The menu bar displays the functions of the MK Desktop Utility. Click on a menu to display a drop-down list of submenus. ■ [File] menu Creates a new data list. (P.130) (P.131) Open Open an existing fi le or CSV fi le to load data. Open another fi le and add it to the data currently being edited.
Page 131 Delete Deletes the specifi ed portion. Numbering Automatically create pages by assigning consecutive numbers or (P.142) letters to a fi xed string of characters. Send page selection Add or remove check marks from multiple pages at once. Page Cut Cut the specifi ed page and paste it to the clipboard. Page Copy Copy the contents of the specifi ed page to the clipboard.
Page 132 [Remote] menu ■ (P.164) Print data in the Printer Prints the data held in the printer’s character input display. Save fi le Save the data held in the printer’s character input display to a folder in (P.171) the printer. ■ [Help] menu Help Displays the help menu.
Page 133: Toolbar
Toolbar The toolbar displays frequently used menus as buttons. Data Toolbar (P.130) (New) Creates a new data list. (P.131) Open an existing fi le or CSV fi le to load data. (Open) (P.136) (Save) Overwrite and save the data currently being edited. Send Toolbar (P.166) (Send data, and Save fi le)
Page 134: Working With Files
Working with Files Creating a New File Click (New). Or, you can select [New] from the [File] menu. A new fi le will be created. NOTE • For more information on entering and editing data, refer to "Input and Edit (P.137)" •...
Page 135: Opening A File
Opening a File The fi le formats that can be opened with MK Desktop Utility are as follows. • MK Desktop Utility File (*.md5) "Opening a File Created with this Software (P.131)" For more information, refer to • Conventional Application File (*.md4; *.md3; *.md2; *.MTD) "Opening a File Created with a Conventional For more information, refer to Application (P.132)"...
Page 136 Opening a File Created with a Conventional Application ■ Click (Open). Or, select [Open] from the [File] menu. Select "Conventional Application File (*.md4; *.md3; *.md2; *.MTD)" for the fi le type. Select a fi le in the conventional application fi le (*.md4; *.md3; *.md2; *.MTD) and click [Open].
Page 137 Opening a CSV fi le ■ When a CSV fi le is opened in the MK Desktop Utility, it will be loaded into the data list under the following conditions. Row 1: Text data of 1st line 1st page Row 2: Text data of 2nd line 2nd page Invalid data Row 3: Text data of 3rd line...
Page 138 Select a fi le in CSV File (*.CSV) and click [Open]. The specifi ed fi le will open and be displayed in the data list. When you open the fi le, the "Read Format Selection" dialog box will appear. Set the format, and then click [OK]. For details on format setting, refer to "Confi gure the Format Setting (P.138)"...
Page 139: Load Additional Data
Load Additional Data The contents of the specifi ed fi le can be additionally loaded at the end of the data list being edited. Select [Add] from the [File] menu. Select the fi le to be loaded and click [Open]. The data of the specifi ed fi le will be added to the end of the data list being edited.
Page 140: Saving A File
Saving a File ■ To Overwrite and Save the File You Are Editing Click (Save). Or, select [Save] from the [File] menu. The fi le will be saved. NOTE • When saving a new fi le, the [Save As] dialog box will appear. For details on how to set this up, refer to "Saving a fi le as a new name (P.136)"...
Page 141: Input And Edit
Input and Edit Entering Text Enter text in the data list. Click (or double-click) on the location where you want to enter text. Enter the text and then press the [Enter] key (or click on another position). NOTE • You may not be able to enter text depending on the format setting, such as when a set length is "Confi gure the Format Setting (P.138)"...
Page 142: Configure The Format Setting
Confi gure the Format Setting Change the character size, number of lines, and other format setting. (P.131) Open the fi le. Select the print media and media size to specify the set length. Since the range of set length that can be specifi ed varies depending on the print media, set the "Print Media"...
Page 143 Click (Setting). Or, from the [Edit] menu, select [Format Setting], then [Page Setting]. Format setting can also be selected from the menu that appears by right-clicking on the data list. Set each item. [Orientation] The orientation (Vert/Hor) and text direction (Vert char/Hor char) are specifi ed in the "Orientation"...
Page 144 [Plate printing area] If you want to print the plate with the margin set to "0 mm, " set the plate printing area to "Expansion. " The default setting is "Normal. " When "Expansion" is selected, the print media is automatically changed to "Plate. " You cannot select any other print media except plate.
Page 145 - Regardless of "All line centering" setting, all lines will be centered and printed. - The center line will not be printed regardless of the center line setting. • You may not select "All line centering" in the following cases. - When the set length is set to "Automatic.
Page 146: Numbering
Numbering Automatically create pages by assigning consecutive numbering or letters to a fi xed string of characters. The possible numbering settings are as follows. Setting Set range Decimal 0 to 9999 Hexadecimal 0 to FFFF Upper case letter A to Z Lower case letter a to z [Example] Create a page for "Pump Room 1"...
Page 147 Set each item. In this section, we will use the following settings. Mode: Decimal Start value: 1 End value: 10 Padding Character: None NOTE • If you want to set numbering in descending order, such as "10 to 1, " enter "10" for the "Start value" and "1"...
Page 148: Print
Print Printing After entering text and creating a data list, start printing. Connect the printer to the PC with a USB cable, and switch the printer to PC (P.122) connection mode. Confi rm that "Waiting for data... " appears on P C Co nne c t the printer's display.
Page 149 (P.131) If you are printing data stored on your computer, open the fi le. Select the print media and media size. When you change the print media and media size, the settings will be refl ected in the preview area display. NOTE •...
Page 150 Place a check mark in the [Send] box of the page you want to print. To add or remove check marks from multiple pages at once, make the settings from [Send page selection] in the [Edit] menu. To select pages, do one of the following. - When selecting multiple pages in a row: Click on the start point to select it, then click on the end point while holding down [Shift]...
Page 151 Specify the number of tubes (or labels) to be printed. Specify the number of tubes (or labels) to be printed in the range of 1 to 10. Specify the transfer mode. Select either [Overwrite internal memory] or [Add to internal memory] as the transfer mode. The data just sent to the printer will be retained on the printer’s character input display even after printing (or saving) is completed.
Page 152 [Overwrite internal memory] Select this option when you want to print the [Example] page you selected in step 6. 0001 (Page 1) Print 200V 0001 200V (Page 1) [Add to internal memory] Select this option when you want to add the [Example] data you entered in step 6 to the data stored in the printer and print it.
Page 153 [Sending without compressing numbering data] - Without a check mark [Example] The numbering part is converted to the control character of the numbering ( ) and Pump Room 0001 sent to the printer as a single page of data. Pump Room (Page 1) - With a check mark [Example]...
Page 154 Click [OK]. After the data is created on the printer's character input display as per the transfer mode used, printing will begin. Also, the data on the character input display will be retained after printing is completed. NOTE • If the message "Unable to open printer. " appears, confi rm the following.
Page 155: Compound Page Printing
Compound Page Printing Prints multiple page data on one tube (or one label). Connect the printer to the PC with a USB cable, and switch the printer to PC (P.122) connection mode. Confi rm that "Waiting for data... " appears on P C Co nne c t the printer's display.
Page 156 (P.131) If you are printing data stored on your computer, open the fi le. Select the print media and media size. When you change the print media and media size, the settings will be refl ected in the preview area display. NOTE •...
Page 157 Place a check mark in the [Send] box of the page for which you want to print a compound page. To add or remove check marks from multiple pages at once, make the settings from [Send page selection] in the [Edit] menu. To select pages, do one of the following.
Page 158 Select the check mark for "Print a compound page" and set the format. [Orientation] The orientation (Vert/Hor) and text direction (Vert char/Hor char) are specifi ed in the "Orientation" settings. The default setting is "Hor/Hor char. " For print image, refer to "Specifying the Orientation and Character Direction (P.45)"...
Page 159 [Alignment] If you set the set length to "Specify, " you can change the alignment of text on the compound page. The default setting for alignment is set to "Centered. " When the plate printing area is set to "Expansion, " the "Left-justifi ed" and "Right- justifi ed"...
Page 160 Click [OK]. When you click [OK], the settings are refl ected in the preview area of the display. Click (Print). Or, select [Print] from the [File] menu. IMPORTANT • If the message is displayed, the printer to use is not selected.
Page 161 Specify the number of tubes (or labels) to print, and click [OK]. Specify the number of tubes (or labels) to be printed in the range of 1 to 10. When you click [OK], printing of the compound page will start. NOTE •...
Page 162: Printing Using Multiple Printers (Distributed Print)
Printing Using Multiple Printers ( Distributed Print) With distributed print, when there are multiple printers connected via USB, the print data can be divided evenly and printed out in a shorter time than when printing on a single printer. Distributed print can be performed when the following conditions are met. •...
Page 163 Select "Multiple printers" from the [Select printer] drop-down list, and place a check mark next to the printers to be used for printing. (P.131) If you are printing data stored on your computer, open the fi le. Select the print media and media size. When you change the print media and media size, the settings will be refl ected in the preview area display.
Page 164 Place a check mark in the [Send] box of the page you want to print. To add or remove check marks from multiple pages at once, make the settings from [Send page selection] in the [Edit] menu. To select pages, do one of the following. - When selecting multiple pages in a row: Click on the start point to select it, then click on the end point while holding down [Shift]...
Page 165 Click (Print). Or, select [Print] from the [File] menu. NOTE • If the number of printed pages is less than 40, distributed print is not possible. Print such data with one printer. When this screen is displayed, select a printer and click [OK]. •...
Page 166 Specify the method of page division. [Automatic distribution] The print data is divided into pages evenly and printed. [Specify individually] Manually specify the page range of the print data and print it. Select the printer to be used for printing from the drop-down list and specify the page range for each printer.
Page 167 Specify the number of tubes (or labels) to be printed, and click [OK]. Specify the number of tubes (or labels) to be printed in the range of 1 to 10. Click [OK] to start distributed printing. NOTE • If an error occurs in distributed printing, a message will be displayed.
Page 168: Printing The Data Held In The Printer
Printing the Data Held in the Printer The data sent to the printer will be retained in the character input display. This section describes the procedure for printing the data retained in the character input display, such as when reprinting the previously printed data. Connect the printer to the PC with a USB cable, and switch the printer to PC (P.122) connection mode.
Page 169 Click [Print data in the Printer] on the [Remote] menu. IMPORTANT • If the message is displayed, the printer to use is not selected. Select the printer from [Select printer] on the [File] (P.164) menu. Specify the print media, media size, and the number of tubes (or labels) to print, and then click [OK].
Page 170: Save To Internal Memory
Save to Internal Memory Save the Data to a Folder in the Printer The data created by the MK Desktop Utility can be saved to a folder in the printer. NOTE • For the procedure to save the print data to a folder in the printer at the same time as printing, refer to "Printing (P.144)"...
Page 171 If you want to save data stored on your computer in the printer, open the fi le. (P.131) Place a check mark in box next to [Send] of the page you want to save. To add or remove check marks from multiple pages at once, make the settings from [Send page selection] in the [Edit] menu.
Page 172 Specify the transfer mode. Select either [Overwrite internal memory] or [Add to internal memory] as the transfer mode. The data just sent to the printer will be retained on the printer’s character input display even after printing (or saving) is completed. Select [Sending without compressing numbering data] if you have created numbered pages.
Page 173 [Add to internal memory] Select this option when you want to add the [Example] data you selected in step 5 to the data stored in the printer and save it. The additional data will be added after the last page of the data in (Page 1) the printer.
Page 174 Specify the saving method. Check "Save transmitted data, " and specify [File name] and [Folder No.]. You can enter up to 8 characters for the fi le name. Click [OK]. After the data is created on the printer's character input display according to the transfer mode, the data will be saved in the specifi ed folder in the printer.
Page 175: Saving The Data Held In The Printer
Saving the Data Held in the Printer The data sent to the printer will be retained in the character input display. This section describes the procedure for saving the data retained in the character input display, such as when saving the previously printed data.
Page 176 Click [Save fi le] on the [Remote] menu. IMPORTANT • If the message is displayed, the printer to use is not selected. Select the printer from [Select printer] on the [File] (P.171) menu. Specify [File name] and [Folder No.], and then click [OK]. The data held in the character input display will be saved to the specifi ed folder in the printer.
Page 177: Saving Backup Data
Saving Backup Data Saving Backup Data to Computer Saves a backup of the data store in the printer to your computer. Connect the printer to the PC with a USB cable, and switch the printer to PC (P.122) connection mode. Confi rm that "Waiting for data...
Page 178 Specify the [Save in] and [File name], and then click [Save]. Click [Save] to start importing the data. The backup fi le will be saved in the "MK Desktop Utility Printer data File (*.mk5). " The default settings for the save location are as follows: C:/Users/[User Name]/Documents IMPORTANT...
Page 179: Writing The Backup Data To The Printer
Writing the Backup Data to the Printer Write the backup data saved on the computer to the printer. Writing backup data overwrites all fi les stored in the printer with the backup data. Connect the printer to the PC with a USB cable, and switch the printer to PC (P.122) connection mode.
Page 180 When the overwrite confi rmation message is displayed, click [Yes]. IMPORTANT • Until you see the message "Then the data recovery has been completed, " make sure of the following points. Otherwise, the data may get corrupted. - Do not turn off the printer or computer. - Do not disconnect the USB cable.
Page 181: View The Status Monitor
View the Status Monitor The status monitor starts automatically when printing starts and displays the printer status and remaining ink ribbon level. View Settings for the Status Monitor Set to show or hide the status monitor. The default setting is "Use the Status Monitor. " Select [Start] >...
Page 182 IMPORTANT • When printing from the MK Desktop Utility, do not change the print settings in the Page Setup and Graphics sheets. Any changes to the settings will not be refl ected in the printing from the MK Desktop Utility. NOTE •...
Page 183: View Printer Status
View Printer Status Displays a message informing you of the current printer status. Status Displays the type of ribbon cassette. There are three types: "White 85m, " Ribbon type "Black 150m, " and "Black 40m compatible with plate. " Displays the approximate remaining amount of ink ribbon. (There Ribbon remaining may be a slight diff erence from the actual remaining amount.) If the...
Page 184: List Of Message
List of Message If a problem occurs while connected to the printer, an error message or warning message will be displayed on the status monitor. Read the message, and follow the corresponding procedure. Message Solution Low ribbon level The ribbon is running low. Prepare a new ribbon cassette. "Battery is running low.
Page 185: Maintenance/Printer Settings
Chapter 5 Maintenance/Printer Settings Cleaning the Printer ..........................182 Cleaning the Outside of the Printer ..................182 Cleaning the Inside of the Printer ....................183 Cleaning the Transport Roller .....................185 Cleaning the Print Head ........................187 Cleaning/Replacing the Cleaners ....................188 Replacing the Cutter ..........................189 Changing the Printer Settings ......................193 Changing the Auto Power Off Settings (Adapter/Battery) ........193 Changing the Display Settings ....................195...
Page 186: Cleaning The Printer
Cleaning the Printer Cleaning the Outside of the Printer Wipe the surface of the printer periodically to keep it clean. WARNING • Before cleaning, be sure to turn off the power and unplug the power supply. Also, remove the batteries from the printer. Doing so may result in fi re or electric shock. •...
Page 187: Cleaning The Inside Of The Printer
Cleaning the Inside of the Printer If the inside of the printer is dirty, the print media may become dirty or dust may enter the unit, causing printing defects. Wipe it regularly to keep it clean. WARNING • Before cleaning, be sure to turn off the power and unplug the power supply. Also, remove the batteries from the printer.
Page 188 Wipe the inside of the printer. Wipe the printer with a cloth moistened with water and wrung out tightly. Use a lint- free cloth. Allow the water to dry completely before proceeding to the next step. IMPORTANT • Do not touch the ink ribbon connector, print head, or connector for tube warmer inside the Connector for printer.
Page 189: Cleaning The Transport Roller
Cleaning the Transport Roller If printing is not clear or the print media cannot be fed properly, the transport roller may be dirty. We recommend cleaning the rollers about once a month. WARNING • Do not use alcohol, thinner, or other fl ammable solvents to clean the unit. Doing so may result in fi re or electric shock.
Page 190 Open the cover. When the cover is opened, instructions will be displayed on the screen. Cle a ni ng m od e Af te r cl e a ni ng , cl o se s a f e ty c o v e r. Wipe off any dirt on the transport roller 1, 2 and 3 with a cloth moistened with water and wrung out tightly.
Page 191: Cleaning The Print Head
Cleaning the Print Head If printing is not clear or white streaks appear, the print head may be dirty. We recommend cleaning the print head about once a month. WARNING • Before cleaning, be sure to turn off the power and unplug the power supply. Also, remove the batteries from the printer.
Page 192: Cleaning/Replacing The Cleaners
Cleaning/Replacing the Cleaners The tube attachment, (optional) tube warmer, and (optional) plate and fl at tube attachment are equipped with a cleaner (or plate cleaner) to remove dirt from the surface of the print media. Remove the cleaner (or plate cleaner) as shown in the fi gure, and then remove the dirt from the sponge.
Page 193: Replacing The Cutter
Replacing the Cutter If the tube or label tape does not cut properly even after adjusting the depth and motion of the cutter, replace the cutter. Also, when replacing the cutter, replace the blade receiver at the same time. CAUTION •...
Page 194 (P.17) Turn off the power. Open the cover. Remove the cutter. Insert the new cutter. Paying attention to its orientation, insert the new cutter until it hits the back of the cutter bay.
Page 195 Remove the blade receiver. Insert the new blade receiver. Close the cover. (P.15) Turn on the power. Press the [Settings] key.
Page 196 Use [ ] or [ ] to select "Others, " then press the [Enter] key. S e t ti ng s Pr in t a d j u st S e tt in g O t he r s Use [ ] or [ ] to select "Counter, "...
Page 197: Changing The Printer Settings
Changing the Printer Settings Changing the Auto Power Off Settings (Adapter/Battery) Change the amount of time that the unit will automatically turn off after a certain period of inactivity. The auto power off setting can be set for each power source used, and the default setting for both is "30 min.
Page 198 Press the [Shift]+[Canc] keys. The display returns to the character input display. IMPORTANT • In the following cases, the automatic power off function will not work. - When an error has occurred. - When the cover is open. • The time will be reset when you switch the power source used. •...
Page 199: Changing The Display Settings
Changing the Display Settings You can change the contrast and brightness of the display. Adjusting the Display Contrast ■ The default setting of the display contrast is set to "5. " Press the [Settings] key. Use [ ] or [ ] to select "Setting, "...
Page 200 Adjusting the Brightness of the Backlight (Adapter/Battery) ■ The backlight brightness can be set for each power source used, with the default setting being "4" when using the AC adapter and "1" when using batteries. Press the [Settings] key. Use [ ] or [ ] to select "Setting, "...
Page 201 Changing the Automatic Backlight Off Setting ■ Change the time for the display backlight to automatically turn off after a certain period of inactivity. The default setting is "5 min. " Press the [Settings] key. Use [ ] or [ ] to select "Others"...
Page 202: Turning Off Sounds
Turning Off Sounds Turns off the key operation sounds and warning sounds. The default setting for the sound is "On. " Press the [Settings] key. Use [ ] or [ ] to select "Setting, " and then press the [Enter] key. S et t in gs P r int ad ju s t S e t tin g...
Page 203: Starts
Speeding Up the Time until Printing Starts You can speed up the time to start printing by setting not to adjust the print position before starting printing. The default setting of the print priority is "Print position. " Press the [Settings] key. Use [ ] or [ ] to select "Others"...
Page 204: Change The Rewind Movement Settings
Change the Rewind Movement Settings When printing is fi nished, the top of the print media stops at the cutter position. In this case, the print media is sandwiched between the transport roller 2 and the transport roller 3, and depending on the material of the print media, the part of the print media sandwiched between the transport rollers may be deformed, causing a "Feed error.
Page 205 Use [ ] or [ ] to select "On" and press the [Enter] key. Press the [Shift]+[Canc] keys. The display returns to the character input display. IMPORTANT • When a plate is printed with the Plate Full cut set to "No" (default setting), the top of the plate will stop at the cutter position regardless of the rewind movement setting.
Page 206: Changing The Function Assignment Of The [Connect] Key
Changing the Function Assignment of the [Connect] Key You can change the function of the [Connect] key when it is pressed. By assigning frequently used connections, you can easily switch the connection status. The default setting is "PC or Bluetooth. " [Example] Setting it up so that pressing the [Connect] key enters PC connection mode Press the [Settings] key.
Page 207: Initializing This Printer
Initializing this Printer Restores all settings to their original settings. (Initializes the printer) IMPORTANT • When initializing, all data being created and fi les stored in the device will be erased. Check your data carefully before initializing. Be sure to save any important data to a computer or other device before (P.173) initializing.
Page 208: Bluetooth
Bluetooth You can connect your tablet device to this printer using the Bluetooth function. NOTE • For the settings of the tablet device, refer to the instruction manual of the tablet device. • In order to send data to this printer, you need to install a dedicated application that is compatible with this printer on your tablet device.
Page 209: Troubleshooting
Chapter 6 Troubleshooting If a Tube or Label Tape Becomes Jammed ................206 What to Do in Case of Trouble .......................211 A Message is Coming Up ........................217 Updating the Firmware ........................222 Checking the Firmware Version ....................222 Running the Firmware Update ....................223...
Page 210: If A Tube Or Label Tape Becomes Jammed
If a Tube or Label Tape Becomes Jammed If the print media gets jammed inside the printer, a "Feed error" message will be displayed on the display and printing will be canceled. Follow the procedure below to remove the print media. Feed error Media is jammed in the feeding path.
Page 211 Remove the ribbon cassette. If the ribbon is wound around the cassette and cannot be removed, do not remove it forcibly, and proceed to step 4. Press any key. While pushing the After pressing a key, instructions will be Jam recovery lever, displayed on the screen.
Page 212 After removing the print media (or cassette), press any key. Set the ribbon After pressing a key, instructions will be cassette and close displayed on the screen. the cover. Remove any slack in the ribbon. IMPORTANT • If the ribbon is loose, it may not operate properly. Replace the ribbon cassette and close the cover.
Page 213 Cut out the bent or damaged portion of the jammed print media or the printed portion of the print media if it exists. (P.21) Reload the print media. NOTE • Using the feed function to remove the print media If the tube or label tape is in a position where it cannot be removed by hand, use the feed function. However, if you continue to feed with the feed function, it may damage the print media or the ribbon in the ribbon cassette might get rolled up, causing it to jam.
Page 214 Use [ ] (Forward) or [ ] (Reverse) to feed the print media to the desired position. As long as you keep pressing [ ] or [ Fe ed ], it will be fed forward or backward For w ar d : continuously.
Page 215: What To Do In Case Of Trouble
What to Do in Case of Trouble Problem Cause/Things to Check Solution The power does not turn Check that the AC adapter After confi rming that the AC and power cord are properly adapter and power cord are connected. connected, insert the power plug fi rmly into the power outlet.
Page 216 (Continued from previous Is the attachment or label Remove the attachment or page) cassette loaded correctly? label cassette, and reload it. (P.21) The device does not print Is the tube or plate twisted or Correct any twists or warps clearly. (P.23) warped? before loading.
Page 217 (Continued from previous Are the print density and print Adjust the print density to be (P.90) page) speed appropriate? darker. Slow down the print speed. (P.91) The device does not print You may be able to improve Try setting the print priority to clearly.
Page 218 Problem Cause/Things to Check Solution Characters are squashed Are you printing small or Adjust the print density. (P.90) or blurred. complicated characters? The surface of the print Ink may stick to the ribbon due Use a dry cloth to wipe off any media is dirty after to the top of the print media dirt on the print media.
Page 219 Problem Cause/Things to Check Solution The print media cannot Is there any load on the tube or Place the printer and the print be fed properly. plate transport? media on the same table (or at the same vertical position) so that no load is applied to the transport.
Page 220 Problem Cause/Things to Check Solution The cutting position is Are there any objects around Do not place any objects around off . the media delivery port that the media delivery port. If there prevent the media from being is an object blocking the outlet, The printed area gets cut.
Page 221: A Message Is Coming Up
A Message is Coming Up If a problem occurs during operation of or printing using product, an error message will be displayed on the display. Read the message, and follow the corresponding procedure. Message Details/Solution Input value is out of the Enter a value within the setting range.
Page 222 Message Details/Solution No fi les in selected folder. None of the fi les are saved in the selected folder. Select the folder again. 99 fi les already exists in 1 A maximum of 99 fi les can be saved in one folder. Delete selected folder.
Page 223 Message Details/Solution Ribbon cassette isn’t set. Load the ribbon cassette. Press the [Enter] key to resume (P.18) printing. End of media. The print media ran out during printing. Pull out the print media from the printer and press any key. Replace the print Pull out print media media with a new one and press the [Enter] key to resume (P.21)
Page 224 Message Details/Solution Power turned off when Check the saved fi les. If the data is not saved, re-save it. saving fi le. Checking saved data. Power turned off when The data being entered will be deleted. Re-enter the data. loading fi le. Resetting input data.
Page 225 Message Details/Solution Updating the fi rmware has Press any key, and then execute the fi rmware update fi le (.exe) failed. Please try again. again. Communication error Press any key. Perform PC connect (or Bluetooth) again to send data. Reconnect to host device. Battery is running low.
Page 226: Updating The Firmware
Updating the Firmware New fi rmware is released to add new functions or resolve issues with existing functions. It is recommended that you always use the latest fi rmware to improve the functionality and ease-of- use of the printer. Checking the Firmware Version Please check the fi rmware version of this product before updating it.
Page 227: Running The Firmware Update
Running the Firmware Update IMPORTANT • Preparing to update the fi rmware. - Download the latest fi rmware from the Canon website. Users in the U.S.A: https://www.usa.canon.com/internet/portal/us/home/support/ Users in the South & Southeast Asia: https://asia.canon/en/support/download - Please back up any data you have saved to the product’s storage volume in case the fi rmware (P.173)
Page 228 Use [ ] or [ ] to select "Yes" and press the [Enter] key. Firmware update If you select "Yes", the printer will be on standby state to receive from the fi rmware update fi le. Please update the firmware with update file via PC.
Page 229: Appendix
Chapter 7 Appendix Specifications ............................226 Printer ............................226 Print Media ..........................228 System Requirements for Software ................228 Consumable Supplies and Options ....................229 List of Function ............................231 List of Symbols ............................233 Index ................................234...
Page 230: Specifi Cations
Specifi cations Printer Product name MK5000 Printing method Thermal transfer using one-line head Resolution 300dpi Printing speed High speed mode: 40 mm/sec *1 Middle speed mode: 25 mm/sec Low speed mode: 18.5 mm/sec Throughput High speed mode (40 mm/sec): 55 tube segments/min <Printing conditions>...
Page 231 Cutting method Automatic half cut, Automatic full cut Power AC adapter 100 to 240 V 50/60 Hz 0.74 A supply (PR-TP001) Rechargeable battery eneloop AA Rechargeable Batteries, Standard Model (Model Number: BK-3MCCA (for North America), BK- 3MCCE (for Asia). " : 6 pieces Interface USB2.0 Full-Speed Bluetooth Specifi cation Version 5.0 (Bluetooth Low...
Page 232: Print Media
Print Media The following print media can be used for printing. PVC tube ø 1.5 mm to ø 10 mm inside diameter 0.4 mm to 0.6 mm thickness * With the tube warmer installed: ø 1.5 mm to Clear tube Tube *1 ø...
Page 233: Consumable Supplies And Options
Consumable Supplies and Options Details on consumable supplies and options can be found below. For details on how to purchase consumable supplies and options, please contact your place of purchase. NOTE "Print • Please purchase commercially available tubes and plates for use. For more information, refer to Media (P.228)"...
Page 234 Options ■ Tube Warmer ● This device is used to warm up tubes that have become stiff due to cold. The tube warmer allows for clean printing even in low temperature environments. ● Plate and fl at tube attachment It is used for printing characters on plates or fl at tubes. * One each of the cleaner (blue) and plate cleaner (gray) are included.
Page 235: List Of Function
List of Function The functions that can be set for each function key are as follows. All functions can be set using the [Settings] key. [Settings] key Connect PC connect [Connect] key *2 Bluetooth Distributed Print ConnectKeyConfi g Warmer Warmer Control Warmer Temp.
Page 236 Print Settings Half cut [Set Cut] key Full cut Plate Full cut Underline 6, 9 Center Line Delete All Text only [Del All] key Text+settings File Save [File] key Load Delete Print adjust Top position [Adjust] key Vertical Position Length Half Cut Depth Half Cut Motion Full Cut Depth...
Page 237: List Of Symbols
List of Symbols <Symbol 1> <Symbol 2>...
Page 238: Index
Index [Char Space] key ................6 Cleaner ................5, 21, 229 AC adapter ................. 12 Cleaning/Replacing the cleaners .........188 AC adapter connector ............3 Cleaning the print head ............187 [Adjust] key ...................7 Cleaning the transport roller ..........185 Alignment ................10, 55 Compound page print settings ........151 All line centering ..............62 [Connect] key ................6 Arrow keys ................
Page 239 Entering symbols ..............39 [Enter] key ................7, 65 Label tape cassette ............25, 229 Length adjust ................88 Lines ..................10, 48 Feed .................... 209 List of function ...............231 Feed error ................206 List of message (Printer display) ........217 [File] key ..................6 List of message (Status monitor) .........180 Forced full cut ................99 List of symbols ..............
Page 240 PC connect ................122 [Set Cut] key .................7 PC connection mode ............122 [Set Lines] key ................6 Plate and at tube attachment ......21, 22, 230 [Settings] key ..............7, 231 Plate cleaner ............22, 229, 230 Size switch lever ............5, 22, 32 Plate full cut ................95 Sound ..................198 Plate print area .................58 Space key ..................7...

Canon MK5000 User Manual

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