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Compaq EVO M800c Maintenance And Service Manual

Compaq notebook maintenance and service guide
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Maintenance and Service Guide

Evo Notebook N800c,
Evo Notebook N800v,
Evo Notebook N800w, and
Presario 2800 Mobile PC Series
Document Part Number: 268135-003
January 2003
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying computer features, components, and
spare parts, troubleshooting computer problems, and performing
computer disassembly procedures.

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Summary of Contents for Compaq EVO M800c

  • Page 1: Maintenance And Service Guide

    Maintenance and Service Guide Evo Notebook N800c, Evo Notebook N800v, Evo Notebook N800w, and Presario 2800 Mobile PC Series Document Part Number: 268135-003 January 2003 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying computer features, components, and spare parts, troubleshooting computer problems, and performing computer disassembly procedures.
  • Page 2 © 2003 Hewlett-Packard Development Company, L.P. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies. HP shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

  • Page 3: Table Of Contents

    Selecting Computer Setup or Compaq Diagnostics ......2–1 Selecting from the File Menu ....2–3 Selecting from the Security Menu .
  • Page 4 Contents 3 Illustrated Parts Catalog 3.1 Serial Number Location ..... . 3–1 3.2 Computer System Major Components ... 3–2 3.3 Miscellaneous Plastics/Hardware Kit Components .
  • Page 5 5.13 Display Release Assembly....5–33 5.14 TouchPad ....... . 5–35 5.15 Fan .

  • Page 6: Product Description

    Product Description The Compaq Presario 2800 and Evo Notebook N800 Series of Personal Computers offer advanced modularity, Intel Mobile Pentium 4 processors with SpeedStep technology with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. Figure 1-1. Compaq Presario 2800 and Evo Notebook N800 Maintenance and Service Guide 1–1...

  • Page 7: Models

    Product Description 1.1 Models Computer models are shown in Tables 1-1 through 1-4. Compaq Evo Notebook N800c, Evo Notebook N800v, Evo Notebook 800w, and Presario 2800 Model Naming Conventions N800w Description Brand/Series designator Processor type Processor speed Display type/ size/resolution...
  • Page 8 Compaq Evo Notebook N800c Models The following Compaq Evo Notebook N800c models feature: ■ Dual pointing device (TouchPad and pointing stick) ■ 8-cell, 4.0 Ah lithium ion (Li ion) battery pack ■ 32 MB discrete video memory ■ 3-year warranty on parts, labor, and on-site, next business day response...
  • Page 9 Product Description Compaq Evo Notebook N800c Models (Continued) The following Compaq Evo Notebook N800c models use config. code KLMZ and feature: ■ Dual pointing device (TouchPad and pointing stick) ■ 8-cell, 4.0 Ah Li ion battery pack ■ 32 MB discrete video memory ■...
  • Page 10 Compaq Evo Notebook N800c Models (Continued) N800C Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece/Poland Hong Kong Hungary India Israel Italy Japan Korea Latin America Maintenance and Service Guide Table 1-2 470049-123 Latin America...
  • Page 11 Product Description Compaq Evo Notebook N800c Models (Continued) The following Compaq Evo Notebook N800c models use config. code KLMZ and feature: ■ Dual pointing device (TouchPad and pointing stick) ■ 8-cell, 4.0 Ah Li ion battery pack ■ 32 MB discrete video memory ■...
  • Page 12 Compaq Evo Notebook N800c Models (Continued) N800c Asia Pacific Australia Brazil French Canada Hong Kong Japan Korea Latin America N800c Asia Pacific Australia Brazil French Canada Hong Kong Japan Korea Latin America N800c Asia Pacific Australia Brazil French Canada Hong Kong...
  • Page 13 Product Description Compaq Evo Notebook N800c Models (Continued) N800c Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Korea Latin America 1–8 Table 1-2 470035-260 Latin America 470035-258...
  • Page 14 Compaq Evo Notebook N800c Models (Continued) N800c Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Korea Latin America N800c Asia Pacific Australia Brazil French Canada Hong Kong...
  • Page 15 Product Description Compaq Evo Notebook N800c Models (Continued) N800c Asia Pacific Australia Brazil French Canada Hong Kong Japan Korea Latin America N800c Belgium Czech Republic Denmark European International France Germany Greece/Poland Hungary Israel Italy N800c Belgium Czech Republic Denmark European...
  • Page 16 Compaq Evo Notebook N800v Models The following Compaq Evo Notebook N800v models use config. code KSQZ and feature: ■ TouchPad pointing device ■ 8-cell, 4.4 Ah Li ion battery pack ■ 64 MB of discrete video memory ■ 1-year warranty on parts and labor...
  • Page 17 Product Description Compaq Evo Notebook N800v Models (Continued) The following Compaq Evo Notebook N800v models use config. code KSRZ and feature: ■ TouchPad ■ 8-cell, 4.4 Ah Li ion battery pack ■ 32 MB of discrete video memory ■ 2-year warranty on parts and labor...
  • Page 18 Compaq Evo Notebook N800v Models (Continued) The following Compaq Evo Notebook N800v models use config. code KSQZ and feature: ■ TouchPad ■ 8-cell, 4.4 Ah Li ion battery pack ■ 32 MB of discrete video memory ■ 1-year warranty on parts and labor...
  • Page 19 Product Description Compaq Evo Notebook N800v Models (Continued) N800V Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands N800V Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands 1–14 Table 1-3 470053-770...
  • Page 20 Compaq Evo Notebook N800v Models (Continued) N800V Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands N800V Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands Maintenance and Service Guide Table 1-3...
  • Page 21 Product Description Compaq Evo Notebook N800v Models (Continued) The following Compaq Evo Notebook N800v models use config. code KSQZ and feature: ■ TouchPad pointing device ■ 8-cell, 4.4 Ah Li ion battery pack ■ 32 MB of discrete video memory ■...
  • Page 22 Compaq Evo Notebook N800v Models (Continued) N800v Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands N800v Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands Maintenance and Service Guide Table 1-3...
  • Page 23 Product Description Compaq Evo Notebook N800v Models (Continued) The following Compaq Evo Notebook N800v models use config. code KSQZ and feature: ■ TouchPad pointing device ■ 8-cell, 4.4 Ah Li ion battery pack ■ 1-year warranty on parts and labor...
  • Page 24 Compaq Evo Notebook N800w Models The following Compaq Evo Notebook N800w models feature: ■ Dual pointing device (TouchPad and pointing stick) ■ 8-cell, 4.4 Ah Li ion battery pack ■ 64 MB of discrete video memory ■ 3-year warranty on parts, labor, and on-site, next business day response...
  • Page 25 Product Description Compaq Evo Notebook N800w Models (Continued) The following Compaq Evo Notebook N800w models use config. code LDF1 and feature: ■ Dual pointing device (TouchPad and pointing stick) ■ 8-cell, 4.4 Ah Li ion battery pack ■ 64 MB of discrete video memory ■...
  • Page 26 Compaq Evo Notebook N800w Models (Continued) The following Compaq Evo Notebook N800w models use config. code LDFZ and feature: ■ Dual pointing device (TouchPad and pointing stick) ■ 8-cell, 4.4 Ah Li ion battery pack ■ 64 MB of discrete video memory ■...
  • Page 27 Product Description The following Compaq Presario 2800 models are available in the United States and feature: ■ TouchPad pointing device ■ 8-cell, 4.0 Ah Li ion battery pack ■ 32 MB discrete video memory ■ 1-year warranty on parts and labor P2800 This model includes a MultiPort 802.11b wireless...
  • Page 28 Compaq Presario 2800 Models (Continued) The following Compaq Presario 2800 models use config. code KSRZ and feature: ■ Diskette drive ■ TouchPad pointing device ■ 8-cell, 4.4 Ah Li ion battery pack ■ 64 MB discrete video memory ■ 2-year warranty on parts and labor...
  • Page 29 Product Description Compaq Presario 2800 Models (Continued) The following Compaq Presario 2800 models use config. code KSQZ and feature: ■ Diskette drive ■ TouchPad ■ 8-cell, 4.4 Ah Li ion battery pack ■ 64 MB of discrete video memory ■...
  • Page 30 Compaq Presario 2800 Models (Continued) P2827 Taiwan P2837 Taiwan P2858 Korea P2857 Asia Pacific India P2845 Korea P2837 Asia Pacific India P2831 People’s Republic of China P2840 Hong Kong P2844 Asia Pacific P2856 People’s Republic of China P2820 Asia Pacific...
  • Page 31 Product Description Compaq Presario 2800 Models (Continued) P2840 Korea P2825 European International France Greece/Poland P2820 Korea P2826 Taiwan P2855 Asia Pacific Hong Kong India 2830 People’s Republic of China 2836 Asia Pacific India P2820 People’s Republic of China P2832 People’s Republic of China 1–26...
  • Page 32 Compaq Presario 2800 Models (Continued) P2820 Asia Pacific Korea P2828 Korea P2821 Hong Kong P2821 Australia P2810 People’s Republic of China P2830 Australia P2823 India P2815 Australia P2820 Taiwan P2822 France P2831 Hong Kong Maintenance and Service Guide Table 1-5...
  • Page 33 Product Description Compaq Presario 2800 Models (Continued) P2835 Asia Pacific Hong Kong P2821 Hong Kong P2821 People’s Republic of China P2814 Australia P2816 European International France Greece/Poland Hungary Israel P2808 European International P2817 Taiwan P2818 France P2806 People’s Republic of China 1–28...
  • Page 34 India P2817 Hong Kong P2819 Hong Kong P2804 People’s Republic of China The following Compaq Presario 2800 models use config. code KSRZ and feature: ■ Diskette drive ■ TouchPad pointing device ■ 8-cell, 4.0 Ah Li ion battery pack ■...
  • Page 35 Product Description Compaq Presario 2800 Models (Continued) P2811 Belgium Denmark Germany Italy The Netherlands P2812 Spain P2801 Belgium Denmark Germany Italy P2815 Belgium Denmark Germany Italy P2810 Belgium Denmark Germany Italy P2805 Belgium Denmark Germany Italy 1–30 Table 1-5 470034-946...
  • Page 36 Compaq Presario 2800 Models (Continued) P2800 Belgium Denmark Germany Italy The following Compaq Presario 2800 models use config. code KSQZ and feature: ■ Diskette drive ■ TouchPad ■ 8-cell, 4.4 Ah Li ion battery pack ■ 32 MB of discrete video memory ■...
  • Page 37 Product Description Compaq Presario 2800 Models (Continued) P2850 Asia Pacific India P2811 United States P2841 Korea P2821 Asia Pacific P2820 European International Greece/Poland Hungary Israel P2821 European International P2834 Taiwan 2843 Hong Kong P2825 Taiwan 2839 Asia Pacific 1–32 Table 1-5...
  • Page 38 Compaq Presario 2800 Models (Continued) P2830 Korea P2833 Taiwan P2825 Korea P2819 Asia Pacific P2824 India P2826 Korea P2820 United States P2827 Korea P2830 Saudi Arabia P2828 Hong Kong P2837 Turkey P2835 European International Maintenance and Service Guide Table 1-5...
  • Page 39 Product Description Compaq Presario 2800 Models (Continued) P2832 Korea P2829 Taiwan P2820 Hong Kong P2831 Korea P2829 Korea P2824 Taiwan P2823 Australia P2823 Taiwan P2822 Asia Pacific P2820 United States P2810 Asia Pacific P2802 People’s Republic of China 1–34 Table 1-5...
  • Page 40 Compaq Presario 2800 Models (Continued) P2810 Hong Kong P2818 Korea P2811 European International France Greece/Poland Hungary Israel P2806 European International P2816 India P2817 Korea P2811 Switzerland P2816 Korea P2817 France P2813 Hong Kong Maintenance and Service Guide Table 1-5 470033-190...
  • Page 41 Product Description Compaq Presario 2800 Models (Continued) P2815 Hong Kong P2813 Australia P2817 Saudi Arabia P2814 Asia Pacific P2801 Turkey P2801 European International France Greece/Poland Hungary Israel P2804 European International P2812 Australia P2815 Asia Pacific P2812 Taiwan 1–36 Table 1-5...
  • Page 42 Compaq Presario 2800 Models (Continued) P2810 Australia P2809 India P2815 Czech Republic European International France Greece/Poland Hungary Israel Portugal P2805 Hong Kong P2803 Hong Kong P2807 Asia Pacific P2804 Hong Kong P2806 Asia Pacific P2801 People’s Republic of China P2802...
  • Page 43 Product Description Compaq Presario 2800 Models (Continued) P2805 Australia P2812 Sweden/Finland P2810 Czech Republic European International France Greece/Poland Hungary Israel Portugal P2804 India P2805 Czech Republic European International France Greece/Poland Hungary Israel Portugal P2805 Asia Pacific P2812 Asia Pacific P2811 Asia Pacific 1–38...
  • Page 44 Compaq Presario 2800 Models (Continued) P2801 Hong Kong P2800 People’s Republic of China P2801 India P2810 Latin America P2802 Spain P2800 Czech Republic European International France Greece/Poland Hungary Israel Portugal P2800 Asian Pacific Hong Kong P2800 Australia Maintenance and Service Guide...
  • Page 45 Product Description Compaq Presario 2800 Models (Continued) The following Compaq Presario 2800 models are available in North America and feature: ■ TouchPad pointing device ■ 8-cell, 4.0 Ah Li ion battery pack ■ 32 MB discrete video memory ■ 1-year warranty on parts and labor...

  • Page 46: Features

    1.2 Features ■ 2.2-, 2.0-, 1.9-, 1.8-, 1.7-, 1.6-, 1.5-, or 1.4-GHz Intel Mobile Pentium 4 processor with SpeedStep technology, with 256-KB integrated L2 cache, varying by computer model ■ ATI Mobile Radeon 9000 or ATI P7 graphics controller with 32 to 64 MB of shared SDRAM and 4X AGP graphics card, varying by computer model ■...
  • Page 47 Product Description ■ Support for the following drives through the MultiBay: ❏ 1.44-MB diskette drive ❏ 24X Max CD-ROM drive ❏ 8X Max CD-RW drive ❏ 8X Max DVD-ROM drive ❏ 8X Max DVD-CDRW combination drive ❏ 40- or 30-GB hard drive ❏...

  • Page 48: Clearing A Password

    1.3 Clearing a Password If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to Section 5.3, “Preparing the Computer for Disassembly,” for more information).

  • Page 49: Power Management

    Product Description 1.4 Power Management The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features: ■ Suspend ■ Hibernation ■ Setting customization by the user ■ Hotkeys for setting level of performance ■...

  • Page 50: Computer External Components

    1.5 Computer External Components The external components on the front and right side of the computer are shown in Figure 1-2 and described in Table 1-6. Figure 1-2. Front and Right Side Components Maintenance and Service Guide Product Description 1–45...
  • Page 51 Product Description Front and Right Side Components Item Component Stereo speakers (2) Power/Suspend light Display release latch Battery light Battery bay Hard drive bay Vent Ä CAUTION: To prevent damage, the computer shuts down if an overheating condition occurs. Do not block the cooling vent. Avoid placing the computer on a blanket, rug, or other flexible surface that may cover the vent area.
  • Page 52 The computer rear panel and left side components are shown in Figure 1-3 and described in Table 1-7. Figure 1-3. Rear Panel and Left Side Components Rear Panel and Left Side Components Item Component Vent Ä CAUTION: To prevent damage, the computer shuts down if an overheating condition occurs.
  • Page 53 Product Description Rear Panel and Left Side Components (Continued) Item Component External monitor connector S-Video connector USB connectors (2) RJ-11 modem jack RJ-45 network jack DC power jack Mono microphone jack Stereo speaker/ headphone jack PC Card slot PC Card eject button MultiBay 1–48 Table 1-7...
  • Page 54 Product Description The computer keyboard components are shown in Figure 1-4 and described in Table 1-8. Figure 1-4. Keyboard Components Maintenance and Service Guide 1–49...
  • Page 55 Product Description Item Component through function keys Num lock Embedded numeric keypad Cursor control keys Windows application key Windows logo keys 1–50 Table 1-8 Keyboard Components Function Perform preset functions. On: Num lock is on and the embedded numeric keypad is enabled. Converts keys to numeric keypad.
  • Page 56 The computer top components are shown in Figure 1-5 and described in Table 1-9. Figure 1-5. Top Components Item Component Display lid switch Power light Num lock light Easy Access Buttons (3) Maintenance and Service Guide Table 1-9 Top Components Function Turns off the computer display if the computer is closed while on.
  • Page 57 Product Description Item Component Power button Digital audio button Volume control buttons Caps lock light Drive indicator light Microphone TouchPad TouchPad buttons EasyScroll Battery power light Power/Suspend light 1–52 Table 1-9 Top Components (Continued) Function Turns on the computer. Use the operating system Shut Down command to turn off the computer.
  • Page 58 The external components on the bottom of the computer are shown in Figure 1-6 and described in Table 1-10. Figure 1-6. Bottom Components Item Component Vent Ä CAUTION: To prevent damage, the computer shuts down if an overheating condition occurs. Do not block the cooling vent.
  • Page 59 Accepts a diskette drive, optical drive, hard drive, or battery pack. Releases the MultiBay device from the connector. Identifies the computer; needed when you call Compaq customer support. Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards.

  • Page 60: Design Overview

    1.6 Design Overview This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps. The system board provides the following device connections: ■...

  • Page 61: Troubleshooting

    Å WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.

  • Page 62: Using Computer Setup

    Troubleshooting ■ Compaq Diagnostics—A system information and diagnostic utility that is used within your Windows operating system. Use this utility whenever possible to: ❏ Display system information. ❏ Test system components. ❏ Troubleshoot a device configuration problem in Windows 2000, Windows XP Professional, or Windows XP Home.

  • Page 63: Selecting From The File Menu

    Selecting from the File Menu Select System Information Save to Floppy Restore from Floppy Restore Defaults Ignore Changes and Exit Save Changes and Exit Maintenance and Service Guide Table 2-1 File Menu To Do This ■ View identification information about the computer, a docking base, and any battery packs in the system.

  • Page 64: Selecting From The Security Menu

    Security Menu To Do This Enter, change, or delete a setup password. (The setup password is called an administrator password in Compaq Computer Security, a program accessed from the Windows Control Panel.) Enter, change, or delete a power-on password. Enable/disable DriveLock; change a DriveLock User or Master password.

  • Page 65: Selecting From The Advanced Menu

    Selecting from the Advanced Menu Select Language (or press Boot Options Device Options Maintenance and Service Guide Table 2-3 Advanced Menu To Do This Change the Computer Setup language. Enable/Disable: ■ QuickBoot, which starts the computer more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)
  • Page 66 Troubleshooting Select Device Options (continued) HDD Self Test Options *Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions may use NTSC, PAL, or PAL-M.

  • Page 67: Using Compaq Diagnostics

    2.2 Using Compaq Diagnostics When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens. You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar.

  • Page 68: Obtaining, Saving, Or Printing Diagnostic

    Troubleshooting Obtaining, Saving, or Printing Diagnostic Test Information 1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test.
  • Page 69 5. Select a test mode: ❏ Interactive Mode—Provides maximum control over the testing process. You determine whether the test was passed or failed and may be prompted to insert or remove devices. ❏ Unattended Mode—Does not display prompts. If errors are found, they are displayed when testing is complete.

  • Page 70: Troubleshooting Flowcharts

    Troubleshooting 2.3 Troubleshooting Flowcharts Troubleshooting Flowcharts Overview Flowchart Description Initial troubleshooting No power, part 1 No power, part 2 No power, part 3 No power, part 4 No video, part 1 No video, part 2 Nonfunctioning docking station No operating system (OS) loading 2.10 No OS loading from hard drive, part 1 2.11...
  • Page 71 Flowchart 2.1—Initial Troubleshooting Begin troubleshooting. Is there power? Beeps, LEDs, or error messages? Is there video? (no boot) Is the OS loading? Is there sound? Maintenance and Service Guide Go to Section 2.2, No Power. Check LED board, speaker connections. Go to Section 2.6, No Video.
  • Page 72 Troubleshooting Flowchart 2.2—No Power, Part 1 No Power (power LED is off). Remove from docking station (if applicable). Power up on battery power? Power up on AC power? Power up in docking station? 1. Reseat the power cables in the docking station and at the AC outlet.

  • Page 73: No Power, Part 1

    Flowchart 2.3—No Power, Part 2 Continued from Section 2.2, No Power, Part 1. Visually check for debris in battery socket and clean if necessary. Power on? Check battery by recharging, moving it to another computer, or replacing it. Power on? Done Maintenance and Service Guide Done...
  • Page 74 Troubleshooting Flowchart 2.4—No Power, Part 3 Continued from Section 2.3, No Power, Part 2. Plug directly into AC outlet. Power LED Reseat AC adapter in computer and at power source. Power on? Power outlet active? Replace power cord. Power on? 2–14 Done Done...

  • Page 75: No Power, Part 3

    Flowchart 2.5—No Power, Part 4 Continued from Section 2.4, No Power, Part 3. Open computer. Loose or damaged parts? Close computer and retest. Power on? Done Maintenance and Service Guide Reseat loose components and boards and replace damaged items. Replace the following items (if applicable). Check computer operation after each replacement: 1.
  • Page 76 Troubleshooting Flowchart 2.6—No Video, Part 1 No Video. Docking Station Stand-alone or Docking Station? Stand-alone Internal or external display*? Internal External Adjust brightness. Video OK? Replace the following one at a time. Test after each replacement. 1. Cable between notebook and computer display (if applicable) Check for bent 2.

  • Page 77: No Video, Part 1

    Flowchart 2.7—No Video, Part 2 Continued from Section 2.6, No Video, Part 1. Remove notebook from docking station, if connected. Adjust display brightness. Video OK? Check that notebook is properly seated in docking station, for bent pins on cable, and for monitor connection.

  • Page 78: Nonfunctioning Docking Station

    Troubleshooting Flowchart 2.8—Nonfunctioning Docking Station (if applicable) Nonfunctioning Docking Station. Reseat power cord in docking station and power outlet. Check voltage setting on docking station. Reset monitor cable connector at docking station. Docking station operating? Remove notebook, reseat all internal parts, and replace any damaged items in docking station.
  • Page 79 Flowchart 2.9—No Operating System (OS) Loading No OS Loading.* Reseat power cord in docking station and power outlet. *NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. Maintenance and Service Guide No OS loading from hard drive, go to Section 2.10.

  • Page 80: No Os Loading From Hard Drive, Part

    Troubleshooting Flowchart 2.10—No OS Loading from Hard Drive, Part 1 OS not loading from hard drive. Nonsystem disk message? Reseat external hard drive. OS loading? Boot from Check the setup utility for correct booting order. Boot from hard drive? Done 2–20 Go to Section 2.11,...
  • Page 81 Flowchart 2.11—No OS Loading from Hard Drive, Part 2 Continued from Section 2.10, No OS Loading from Hard Drive, Part 1. CD or diskette in drive? Remove diskette and reboot. Boot from hard drive? Boot from diskette drive? Hard drive accessible? Go to Section 2.12,...
  • Page 82 Troubleshooting Flowchart 2.12—No OS Loading from Hard Drive, Part 3 Continued from Section 2.11, No OS Loading from Hard Drive, Part 2. System files on hard drive? Virus on hard drive? Run SCANDISK and check for bad sectors. Can bad sectors be fixed? Fix bad...
  • Page 83 Flowchart 2.13—No OS Loading from Diskette Drive OS not loading from diskette drive. Nonsystem disk message? Boot from another device? Diskette drive enabled in the setup utility? Diskette drive boot order? Change boot priority using the setup utility. Maintenance and Service Guide Reseat diskette drive.

  • Page 84: No Os Loading From Cd- Or Dvd-Rom Drive

    Troubleshooting Flowchart 2.14—No OS Loading from CD- or DVD-ROM Drive No OS Loading from CD- or DVD-ROM Drive. Boots from CD or DVD? Reseat drive. 2–24 Disc in drive? Install bootable disc. bootable disc. Done Boots from CD or DVD? Booting Section 2.17, from another...

  • Page 85: No Audio, Part 2

    Flowchart 2.15—No Audio, Part 1 No Audio. Notebook in docking station (if applicable)? Go to Section 2.16, No Audio, Part 2. Maintenance and Service Guide Turn up audio internally or externally. Undock Replace the following docking station components one at a time as applicable. Check after each change.
  • Page 86 Troubleshooting Flowchart 2.16—No Audio, Part 2 Continued from Section 2.15, No Audio, Part 1. Audio driver in OS configured? Correct drivers for application? Connect to external speaker. Audio? 2–26 Reload audio drivers. Load drivers and set configuration in OS. Replace audio board and speaker connections...

  • Page 87: Nonfunctioning Device

    Flowchart 2.17—Nonfunctioning Device the notebook, inspect cables and plugs for Clear CMOS. Reattach device. Close notebook, plug in power, and reboot. Device boots properly? Done Maintenance and Service Guide Nonfunctioning Device. Reseat device. Unplug the nonfunctioning device from bent or broken pins or other damage. Any physical device detected? Possible bad...
  • Page 88 Troubleshooting Flowchart 2.18—Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. External device works? Reseat internal keyboard connector (if applicable). Done 2–28 Replace system board. Replace internal keyboard or cable. Replace system board. Done Maintenance and Service Guide...
  • Page 89 Flowchart 2.19—Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device. External device works? Reseat internal pointing device connector (if applicable). Done Maintenance and Service Guide Replace system board. Replace internal pointing device or cable. Replace system board.
  • Page 90 Troubleshooting Flowchart 2.20—No Network or Modem Connection No network or modem connection. Network or modem jack active? Digital line? NIC/modem configured in OS? Disconnect all power from the notebook and open. Reseat NIC/modem (if applicable). 2–30 Replace jack or have jack activated.

  • Page 91: Illustrated Parts Catalog

    This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer (Figure 3-1).

  • Page 92: Computer System Major Components

    Illustrated Parts Catalog 3.2 Computer System Major Components Figure 3-2. Computer System Major Components 3–2 Maintenance and Service Guide...
  • Page 93 Spare Parts: Computer System Major Components Item Description Displays Contain parts with carbon finish for use with Evo Notebook N800c, N800v, and N800w models 15-inch, UXGA WVA 15-inch, UXGA 15-inch, SXGA+ 15-inch, XGA 14-inch, XGA Contain parts with silver finish for use with Presario 2800 models 15-inch, UXGA WVA 15-inch, UXGA 15-inch, SXGA+...
  • Page 94 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–4 Maintenance and Service Guide...
  • Page 95 Spare Parts: Computer System Major Components (Continued) Item Description Miscellaneous Plastics/Hardware Kit Contains parts with silver finish for use with Presario 2800 models Contains parts with carbon finish for use with Evo Notebook N800c, N800v, and N800w models Includes: Left hinge cover Right hinge cover PC Card bezel PC Card slot space saver...
  • Page 96 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–6 Maintenance and Service Guide...
  • Page 97 Spare Parts: Computer System Major Components (Continued) Item Description Keyboards (for use with TouchPad models only) Arabic Belgian Brazilian Chinese Czech Danish French French Canadian German Greek Hebrew Hungarian International Italian Keyboards with pointing stick Arabic Belgian Brazilian Czech Danish French French Canadian...
  • Page 98 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–8 Maintenance and Service Guide...
  • Page 99 Spare Parts: Computer System Major Components (Continued) Item Description Top cover For Dual Point (TouchPad and Point Stick; for use only with Evo Notebook N800w models) For Dual Point (TouchPad and Point Stick; for use only with Evo Notebook N800c and Evo Notebook N800v models) For TouchPad only (silver finish for use with Presario 2800 models)
  • Page 100 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–10 Maintenance and Service Guide...
  • Page 101 Spare Parts: Computer System Major Components (Continued) Item Description Speaker assembly Disk cell RTC battery Processors Intel Mobile Pentium 4 with SpeedStep technology 2.4-GHz processor 2.2-GHz processor 2.0-GHz processor 1.9-GHz processor 1.8-GHz processor 1.7-GHz processor 1.6-GHz processor 1.5-GHz processor 1.4-GHz processor Intel Mobile Pentium 4 (non-SpeedStep technology) 2.0-GHz processor 1.8-GHz processor...
  • Page 102 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–12 Maintenance and Service Guide...
  • Page 103 Spare Parts: Computer System Major Components (Continued) Item Description System boards (do not contain memory) With the ATI Mobile Radeon 9000 graphics controller for use only with the 90-watt AC adapter 64-MB of video memory 32-MB of video memory With the ATI Mobile Radeon 9000 graphics controller 64-MB of video memory 32-MB of video memory...
  • Page 104 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–14 Maintenance and Service Guide...
  • Page 105 Spare Parts: Computer System Major Components (Continued) Item Description Base enclosures (includes shield) With silver finish (Presario 2800 models only) With carbon finish (Evo Notebook N800c, N800v, and N800w models) Mini PCI communications boards Modem, type III, mini PCI, 56 Kbps (United States) Modem, type III, mini PCI, 56 Kbps (International) Modem, type III, mini PCI, 56 Kbps Memory expansion boards...

  • Page 106: Miscellaneous Plastics/Hardware

    Illustrated Parts Catalog 3.3 Miscellaneous Plastics/Hardware Kit Components Figure 3-3. Miscellaneous Plastics/Hardware Kit Components 3–16 Maintenance and Service Guide...
  • Page 107 Miscellaneous Plastics/Hardware Kit Components (contains parts with silver finish for use with Presario 2800 models) (contains parts with carbon finish for use with Evo Notebook N800c, N800v, and N800w models) Item Description Left hinge cover Right hinge cover PC Card bezel PC Card slot space saver Keyboard shield Display release assembly...

  • Page 108: Mass Storage Devices

    Illustrated Parts Catalog 3.4 Mass Storage Devices Figure 3-4. Mass Storage Devices 3–18 Maintenance and Service Guide...
  • Page 109 Item Description Optical drives 24X Max CD-ROM drive 16X Max CD-RW drive 8X Max CD-RW drive 8X Max DVD-ROM drive 24X Max DVD-ROM/CD-RW combination drive 8X Max DVD-ROM/CD-RW combination drive Hard drives 60 GB 40 GB 40 GB (does not include hard drive bezel) 30 GB 20 GB Diskette drive...

  • Page 110: Miscellaneous

    Illustrated Parts Catalog 3.5 Miscellaneous Spare Parts: Miscellaneous (not illustrated) Description AC adapters 90 watt 65 watt Bluetooth MultiPort Module with cover 802.11b Wireless Local Area Network (LAN) MultiPort Module with cover Logo Kit Port replicators Advanced Port Replicator Common Port Replicator Power cord, 2-wire Australian Chinese...
  • Page 111 Spare Parts: Miscellaneous (not illustrated) (Continued) Description Power cord, 3-wire Australian Chinese International Italian Japanese Korean Screw Kit (includes the following screws; refer to Appendix C, “Screw Listing,” for more information on screw specifications and usage.) ■ Phillips M3.0 × 4.0 ■...

  • Page 112: Removal And Replacement Preliminaries

    Removal and Replacement This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■ Tool kit (includes connector removal tool, loopback plugs, and case utility tool) Maintenance and Service Guide...

  • Page 113: Service Considerations

    Removal and Replacement Preliminaries 4.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. ✎ As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

  • Page 114: Preventing Damage To Removable Drives

    4.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe the following precautions: ■ Before removing or inserting a hard drive, shut down the computer.

  • Page 115: Preventing Electrostatic Damage

    Removal and Replacement Preliminaries 4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions.

  • Page 116: Workstation Precautions

    ■ Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. ■ Use transporters and conveyors made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging.

  • Page 117: Grounding Equipment And Methods

    Removal and Replacement Preliminaries 4.7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.
  • Page 118 ■ Nonconductive plastic bags, tubes, or boxes ■ Metal tote boxes ■ Electrostatic voltage levels and protective materials Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Typical Electrostatic Voltage Levels Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube...
  • Page 119 Removal and Replacement Preliminaries Table 4-2 lists the shielding protection provided by antistatic bags and floor mats. Material Antistatic plastic Carbon-loaded plastic Metallized laminate 4–8 Table 4-2 Static-Shielding Materials Bags Floor mats Floor mats Voltage Protection Level 1,500 V 7,500 V 5,000 V Maintenance and Service Guide...

  • Page 120: Removal And Replacement Procedures

    Removal and Replacement Procedures This chapter provides removal and replacement procedures. Phillips P1 screws are removed during disassembly. There are 48 screws, in nine different sizes, that must be removed, replaced, and loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

  • Page 121: Serial Number

    Removal and Replacement Procedures 5.1 Serial Number Report the computer serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the computer (Figure 5-1). Figure 5-1. Serial Number Location 5.2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing computer components.
  • Page 122 Disassembly Sequence Chart (Continued) Section Description MultiBay device (continued) Hard drive Computer feet Memory expansion board Mini PCI communications board Connector cover LED cover Keyboard 5.10 Display 5.11 Top cover 5.12 Speaker assembly 5.13 Display release assembly 5.14 TouchPad 5.15 5.16 Processor 5.17...

  • Page 123: Preparing The Computer For Disassembly

    Removal and Replacement Procedures 5.3 Preparing the Computer for Disassembly Perform the following steps before disassembling the computer: 1. Turn off the computer. 2. Disconnect the AC adapter and all external devices. 3. Remove the battery pack by following these steps: a.
  • Page 124 4. To remove the battery bezel, slide the bezel straight down (Figure 5-3). Figure 5-3. Removing the Battery Bezel Battery bezel with silver finish for use with Presario 2800 models Battery bezel with carbon finish for use with Evo Notebook N800c, N800v, and N800w models Reverse the above procedures to install the battery bezel.
  • Page 125 Removal and Replacement Procedures 5. Remove the MultiBay device by following these steps: a. Turn the computer bottom side up with the right side facing forward. b. Slide and hold the MultiBay release latch toward the front of the computer c.
  • Page 126 6. Remove the hard drive by following these steps: a. Turn the computer bottom side up with the left side facing forward. b. Remove the PM3.0 × 4.0 hard drive retention screw (Figure 5-5). c. Slide the hard drive forward connector from the system board.
  • Page 127 Removal and Replacement Procedures 7. Remove the two PM3.0 × 4.0 screws 1 that secure the hard drive bezel to the hard drive (Figure 5-6). 8. Slide the hard drive bezel forward to separate it from the hard drive 2. Figure 5-6.

  • Page 128: Computer Feet

    5.4 Computer Feet The computer feet are adhesive-backed rubber pads. The computer feet are included in the Miscellaneous Plastics/Hardware Kit, spare part numbers 285261-001 and 286868-001. The computer feet attach to the base enclosure as illustrated in Figure 5-7. Figure 5-7. Replacing the Computer Feet 5.5 Memory Expansion Board 1024 MB 512 MB...
  • Page 129 Removal and Replacement Procedures 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up with the rear panel facing forward. 3. Remove the PM2.0 × 5.0 screw 1 that secures the memory expansion compartment cover to the base enclosure (Figure 5-8).
  • Page 130 6. Spread the memory expansion slot retaining tabs to release the memory expansion board 1. The board tilts up at a 45-degree angle (Figure 5-9). 7. Remove the board by pulling it away from the connector at a 45-degree angle 2. Figure 5-9.

  • Page 131: Mini Pci Communications Board

    Removal and Replacement Procedures 5.6 Mini PCI Communications Board Mini PCI Communication Boards U.S. modem International modem 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up with the rear panel facing forward. 5–12 Spare Part Number Information 285286-001 285287-001 Maintenance and Service Guide...
  • Page 132 3. Remove the PM2.0 × 5.0 screw 1 that secures the mini PCI compartment cover to the base enclosure (Figure 5-10). 4. Lift the front edge of the cover and swing it back 2. 5. Remove the cover 3. Figure 5-10. Removing the Mini PCI Communications Slot Cover ✎...
  • Page 133 Removal and Replacement Procedures 6. Disconnect the modem cable from the modem board 1 (Figure 5-11). ✎ The modem cable spare part number is 285268-001. 7. Spread the retaining tabs to release the mini PCI communications board 2. The board tilts up at a 45-degree angle.

  • Page 134: Connector Cover

    5.7 Connector Cover ✎ The connector cover is available with silver finish for Presario 2800 models and carbon finish for Evo Notebook N800c, N800v, and N800w models. This cover is included in the Miscellaneous Plastics/Hardware Kit, spare part number 285261-001 for Presario 2800 models, and spare part number 286868-001 for Evo Notebook N800c, N800v, and N800w models.

  • Page 135: Led Cover

    Removal and Replacement Procedures 5.8 LED Cover LED cover 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up with the rear panel facing forward. 3. Remove the two black PM2.0 × 10.0 screws that secure the LED cover to the base enclosure (Figure 5-13).
  • Page 136 6. Use a flat-bladed tool to pry forward on the four clips on the LED cover 1 (Figure 5-14). 7. Press the cover. 8. Insert a flat-bladed tool into the left notch and lift the left side of the LED cover 3. 9.

  • Page 137: Keyboard

    Removal and Replacement Procedures 5.9 Keyboard Keyboards (for use with TouchPad models only) Arabic Belgian Brazilian Chinese Czech Danish French French Canadian German Greek/Polish Hebrew Hungarian International Italian Keyboards with pointing stick Arabic Belgian Brazilian Czech Danish French French Canadian German Greek/Polish Hebrew...
  • Page 138 Removal and Replacement Procedures 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the LED cover (Section 5.8). 3. Lift the back edge of the keyboard 1 (Figure 5-15). 4. Slide the keyboard toward the back of the computer 2. 5.
  • Page 139 Removal and Replacement Procedures 6. Remove the two PM2.0 × 4.0 screws 1 that secure the keyboard shield to the base enclosure (Figure 5-16). 7. Remove the keyboard shield 2. Figure 5-16. Removing the Keyboard Shield ✎ The keyboard shield is included in the Miscellaneous Plastics/Hardware Kit, spare part numbers 285261-001 and 286868-001.
  • Page 140 8. Release the ZIF connector 1 to which the keyboard cable is connected and disconnect the keyboard cable 2 from the system board (Figure 5-17). 9. Remove the keyboard. Figure 5-17. Removing the Keyboard Reverse the above procedure to install the keyboard. Maintenance and Service Guide Removal and Replacement Procedures 5–21...

  • Page 141: Display

    Removal and Replacement Procedures 5.10 Display Contain parts with carbon finish for use with Evo Notebook N800c, N800v, and N800w models 15-inch, UXGA WVA 15-inch, UXGA 15-inch, SXGA+ 15-inch, XGA 14-inch, XGA Contain parts with silver finish for use with Presario 2800 models 15-inch, UXGA WVA 15-inch, UXGA 15-inch, SXGA+...
  • Page 142 Removal and Replacement Procedures 4. Remove the two PM2.5 × 9.0 screws that secure the display hinges to the base enclosure (Figure 5-18). Figure 5-18. Removing the Display Screws Maintenance and Service Guide 5–23...
  • Page 143 Removal and Replacement Procedures 5. Position the computer so the front faces forward and open the computer. 6. Disconnect the display video 1 and display inverter 2 cables from the system board (Figure 5-19). 7. Remove the two PM2.0 × 10.0 screws 3 that secure the display hinges to the base enclosure.
  • Page 144 9. Remove the hinge covers from the display (Figure 5-20). Figure 5-20. Removing the Hinge Covers ✎ The display hinge covers are included in the Miscellaneous Plastics/Hardware Kit, spare part numbers 285261-001 and 286868-001. ✎ Install the hinge covers on the display before installing the display on the base enclosure.

  • Page 145: Top Cover

    Removal and Replacement Procedures 5.11 Top Cover For Dual Point (TouchPad and Point Stick; for use only with Evo Notebook N800w models) For Dual Point (TouchPad and Point Stick; for use only with Evo Notebook N800c and Evo Notebook N800v models) For TouchPad only (silver finish for use with Presario 2800 models) For TouchPad only (carbon finish for use with...
  • Page 146 3. Remove the nine PM2.0 × 8.0 screws 1 securing the top cover to the base enclosure (Figure 5-21). 4. Remove the PM2.0 × 4.0 screw 2 securing the top cover to the base enclosure in the hard drive bay. ✎...
  • Page 147 Removal and Replacement Procedures 6. Disconnect the drive activity light and battery power light cable from the system board 1 (Figure 5-22). 7. Release the ZIF connector 2 to which the TouchPad cable is connected and disconnect the TouchPad cable 3 from the system board.
  • Page 148 9. Remove the following screws: a. Two PM2.0 × 5.5 screws 1 that secure the top cover to the base enclosure on the computer rear panel (Figure 5-23) b. Two PM2.0 × 4.0 screws 2 that secure the top cover to the base enclosure through the metal tabs on the top cover shield c.
  • Page 149 Removal and Replacement Procedures 10. Remove the top cover (Figure 5-24). Figure 5-24. Removing the Top Cover Reverse the above procedure to install the top cover. 5–30 Maintenance and Service Guide...

  • Page 150: Speaker Assembly

    5.12 Speaker Assembly Speaker assembly 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. LED cover (Section 5.8) b. Keyboard and shield (Section 5.9) c. Display (Section 5.10) d. Top cover (Section 5.11) 2. Position the top cover bottom side up with the front facing forward.
  • Page 151 Removal and Replacement Procedures 3. Route the drive activity light/battery power light cable and speaker cable out of the retaining clips in the top cover 1 and 2 (Figure 5-25). 4. Remove the strip of tape 3 that secures the speaker assembly and TouchPad cables to the top cover and TouchPad assembly.

  • Page 152: Display Release Assembly

    5.13 Display Release Assembly ✎ The display release assembly is available with silver finish for Presario 2800 models and carbon finish for Evo Notebook N800c, N800v, and N800w models. This assembly is included in the Miscellaneous Plastics/Hardware Kit, spare part number 285261-001 for Presario 2800 models, and spare part number 286868-001 for Evo Notebook N800c, N800v, and N800w models.
  • Page 153 Removal and Replacement Procedures 3. Remove the two PM2.0 × 4.0 screws 1 that secure the display release assembly to the top cover (Figure 5-26). 4. Lift the display release assembly straight up 2 and remove it from the top cover. Figure 5-26.

  • Page 154: Touchpad

    5.14 TouchPad TouchPad and TouchButton Board TouchPad TouchButton board for Dual Point TouchButton board for TouchPad 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. LED cover (Section 5.8) b. Keyboard and shield (Section 5.9) c.
  • Page 155 Removal and Replacement Procedures 2. Remove the four PM2.0 × 4.0 screws 1 that secure the TouchPad bracket to the top cover (Figure 5-27). 3. Disconnect the TouchPad cable 2 from the low insertion force (LIF) connector on the TouchPad. 4.
  • Page 156 Removal and Replacement Procedures 6. Remove the TouchPad 1 and the TouchButton board 2 from the top cover (Figure 5-28). ✎ The TouchPad cables are part of the TouchButton board. Figure 5-28. Removing the TouchPad and the TouchButton Board Reverse the above procedure to install the TouchPad and the TouchButton board.

  • Page 157: Fan

    Removal and Replacement Procedures 5.15 Fan 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. LED cover (Section 5.8) b. Keyboard and shield (Section 5.9) c. Display (Section 5.10) d. Top cover (Section 5.11) 5–38 Spare Part Number Information 322499-001 Maintenance and Service Guide...
  • Page 158 2. Disconnect the fan cable from the system board 1 (Figure 5-29). 3. Loosen the four PM2.0 × 9.0 shoulder screws 2 that secure the fan to the processor mounting bracket. ✎ These screws are secured to the fan and should not be removed. 4.

  • Page 159: Processor

    Removal and Replacement Procedures 5.16 Processor Intel Mobile Pentium 4 with SpeedStep technology 2.4-GHz processor 2.2-GHz processor 2.0-GHz processor 1.9-GHz processor 1.8-GHz processor 1.7-GHz processor 1.6-GHz processor 1.5-GHz processor 1.4-GHz processor Intel Mobile Pentium 4 (non-SpeedStep technology) 2.0-GHz processor 1.8-GHz processor 1.6-GHz processor 1.5-GHz processor Thermal pad...
  • Page 160 2. Use a flat-bladed tool to turn the processor locking screw 1 one-half turn counterclockwise (Figure 5-30). 3. Lift the processor straight up and remove it 2. ✎ Make sure the gold triangle 3 is in the lower right corner when installing the processor.

  • Page 161: Disk Cell Rtc Battery

    Removal and Replacement Procedures 5.17 Disk Cell RTC Battery Disk cell RTC battery 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. LED cover (Section 5.8) b. Keyboard and shield (Section 5.9) c. Display (Section 5.10) d.
  • Page 162 2. Use a flat-bladed tool to release the RTC battery from its socket 1 (Figure 5-31). 3. Remove the RTC battery 2. Figure 5-31. Removing the Disk Cell RTC Battery ✎ When replacing an RTC battery, insert the battery with the “+”...

  • Page 163: System Board

    Removal and Replacement Procedures 5.18 System Board With the ATI Mobile Radeon 9000 graphics controller for use only with the 90-watt AC adapter 64-MB of video memory 32-MB of video memory With the ATI Mobile Radeon 9000 graphics controller 64-MB of video memory 32-MB of video memory With the ATI P7 graphics controller 64-MB of video memory...
  • Page 164 3. Remove the two PM2.0 × 8.0 screws 1 that secure the left 2 and right 3 display supports to the base enclosure (Figure 5-32). 4. Remove the left and right display supports from the base enclosure. Figure 5-32. Removing the Display Supports Maintenance and Service Guide Removal and Replacement Procedures 5–45...
  • Page 165 Removal and Replacement Procedures ✎ A plastic fan channel 1 attaches to the right display support. The channel has two slots 2 on either end that fit around two tabs 3 on the display support. The fan channel is included in the Miscellaneous Plastics/Hardware Kit, spare part numbers 285261-001 and 286868-001 (Figure 5-33).
  • Page 166 5. Remove the two PM2.0 × 5.5 screws 1 that secure the system board to the base enclosure on either side of the MultiBay connector (Figure 5-34). 6. Remove the two PM2.0 × 8.0 screws 2 that secure the system board to the base enclosure through the processor support bracket.
  • Page 167 Removal and Replacement Procedures 7. Use the MultiBay connector 1 to lift 2 the front of the system board until the board rests at an angle (Figure 5-35). 8. Slide the system board forward at an angle 3 and remove it from the base enclosure.

  • Page 168: Modem Cable

    5.19 Modem Cable ✎ The modem cable is included in the Miscellaneous Cable Kit, spare part number 285268-001. 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. LED cover (Section 5.8) Keyboard and shield c. Display (Section 5.10) d.
  • Page 169 Removal and Replacement Procedures 3. If the modem is installed on the system board, disconnect the modem cable from the modem 1 (Figure 5-36). 4. Disconnect the modem cable from the system board 2. 5. Remove the modem cable. Figure 5-36. Removing the Modem Cable When installing the modem cable, route the cable as shown in Figure 5-36.

  • Page 170: Specifications

    This chapter provides physical and performance specifications. Dimensions Height Width Depth Weight (varies by configuration) 15.0-inch display, MultiBay device, 1 memory expansion board 14.1-inch display, MultiBay weight saver, 1 memory expansion board Stand-alone power requirements Nominal operating voltage Average operating power Peak operating power Power in Suspend...
  • Page 171 Specifications Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Altitude (unpressurized) Operating Nonoperating Shock Operating Nonoperating Vibration Operating Nonoperating ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 6–2 Table 6-1 Computer (Continued) 50°...
  • Page 172 Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Maintenance and Service Guide Table 6-2 15.0-inch UXGA, TFT Display 9.00 in 11.94 in 15.0 in up to 16.8 million 150:1 120+ nit typical Edge lit...
  • Page 173 Specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption 6–4 Table 6-3 15.0-inch SXGA+, TFT Display 9.00 in 11.94 in 15.0 in up to 16.8 million 150:1 120+ nit typical Edge lit 80 ×...
  • Page 174 Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Maintenance and Service Guide Table 6-4 15.0-inch XGA, TFT Display 9.00 in 11.94 in 15.0 in up to 16.8 million 150:1 120+ nit typical Edge lit...
  • Page 175 Specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption 6–6 Table 6-5 14.1-inch XGA, TFT Display 11.22 in 8.46 in 14.1 in up to 16.8 million 150:1 120+ nits typical Edge lit 80 ×...
  • Page 176 Sectors per track 1 GB = 1,073,741,824 bytes. System capability may differ. Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. Maintenance and Service Guide Table 6-6 Hard Drives 60 GB 40 GB 60.0 GB...
  • Page 177 Interface max (MB/s) Media (MB/s) 1 GB = 1,073,741,824 bytes. System capability may differ. Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. 6–8 Table 6-6 Hard Drives (Continued) 60 GB...
  • Page 178 Diskette size Light Height Bytes per sector Sectors per track High density Low density Tracks per side High density Low density Read/write heads Average seek times Track-to-track (high/low) Average (high/low) Settling time Latency average Maintenance and Service Guide Table 6-7 Diskette Drive 3.5 in On system...
  • Page 179 Specifications Applicable disk Center hole diameter Disk diameter Disk thickness Track pitch Access time Random Full stroke Cache buffer Data transfer rate Sustained, 16X Variable Normal PIO Mode 4 (single burst) Startup time Stop time 6–10 Table 6-8 CD-ROM Drive CD-ROM (Mode 1, 2, and 3) CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2)
  • Page 180 Applicable disk Center hole diameter Disk diameter Disk thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate Max 24X CD Max 8X DVD Normal IO Mode 4 (single burst) Startup time Stop time Maintenance and Service Guide Table 6-9 DVD-ROM Drive...
  • Page 181 Specifications Center hole diameter Disk diameter Disk thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate Sustained, 16X Sustained, 4X CD-RW Normal PIO Mode 4 (single burst) Startup time Stop time 6–12 Table 6-10 CD-RW Drive 0.59 in 0.47 in...
  • Page 182 Weight Power supply Rated input voltage Rated input current Rated frequency Dimensions Height Width Depth Weight Energy 4.0 Amp hour Voltage Amp-hour capacity Watt-hour capacity 3.6 Amp hour Voltage Amp-hour capacity Watt-hour capacity Temperature Operating Nonoperating Maintenance and Service Guide Table 6-11 External AC Adapter 0.45 lb...
  • Page 183 Specifications Hardware DMA System Function DMA0 Available for audio DMA1 Entertainment audio (default; alternate = DMA0, DMA3, none) DMA2 Diskette drive DMA3 ECP parallel port LPT1 (default; alternate = DMA0, none) DMA4 DMA controller cascading (not available) DMA5 Available for PC Card DMA6 Not assigned DMA7...
  • Page 184 Hardware IRQ System Function IRQ0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio (default)* IRQ6 Diskette drive IRQ7 Parallel port IRQ8 Real time clock (RTC) IRQ9 Infrared IRQ10 System use IRQ11 System use IRQ12 Internal point stick or external mouse IRQ13 Coprocessor (not available to any peripheral) IRQ14...
  • Page 185 Specifications I/O Address (hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F 040 - 05F 044 - 05F 062 - 063 065 - 06F 070 - 071 072 - 07F 080 - 08F 090 - 091 093 - 09F...
  • Page 186 System I/O Addresses (Continued) I/O Address (hex) 0A2 - 0BF 0C0 - 0DF 0E0 - 0EF 0F0 - 0F1 0F2 - 0FF 100 - 16F 170 - 177 178 - 1EF 1F0 - 1F7 1F8 - 200 202 - 21F 220 - 22F 230 - 26D 26E - 26...
  • Page 187 Specifications System I/O Addresses (Continued) I/O Address (hex) 2F0 - 2F7 2F8 - 2FF 300 - 31F 320 - 36F 370 - 377 378 - 37F 380 - 387 388 - 38B 38C - 3AF 3B0 - 3BB 3BC - 3BF 3C0 - 3DF 3E0 - 3E1 3E2 - 3E3...
  • Page 188 Size Memory Address 640 KB 00000000-0009FFFF 128 KB 000A0000-000BFFFF 48 KB 000C0000-000CBFFF 160 KB 000C8000-000E7FFF 64 KB 000E8000-000FFFFF 15 MB 00100000-00FFFFFF 58 MB 01000000-047FFFFF 58 MB 04800000-07FFFFFF 2 MB 08000000-080FFFFF 4 GB 08200000-FFFEFFFF 64 KB FFFF0000-FFFFFFFF Maintenance and Service Guide Table 6-16 System Memory Map System Function...

  • Page 189: Connector Pin Assignments

    Connector Pin Assignments Signal Transmit + Transmit – Receive + Unused Maintenance and Service Guide Table A-1 RJ-45 Network Interface Signal Unused Receive – Unused Unused A–1...
  • Page 190 Connector Pin Assignments Signal Unused Ring Signal +5 VDC Data – A–2 Table A-2 RJ-11 Modem Signal Unused Unused Unused Table A-3 Universal Serial Bus Signal Data + Ground Maintenance and Service Guide...
  • Page 191 Signal Ground (Y) Ground (C) Maintenance and Service Guide Connector Pin Assignments Table A-4 S-Video Signal Y-Luminance (Intensity) C-Chrominance (Color) A–3...
  • Page 192 Connector Pin Assignments Signal Strobe* Data bit 0 Data bit 1 Data bit 2 Data bit 3 Data bit 4 Data bit 5 Data bit 6 Data bit 7 *Signal is active low. A–4 Table A-5 Parallel Signal Acknowledge* Busy Paper out Select Auto line feed*...
  • Page 193 Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog Maintenance and Service Guide Table A-6 External Monitor Signal +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock Connector Pin Assignments A–5...
  • Page 194 Connector Pin Assignments Signal Audio out Signal Audio in A–6 Table A-7 Stereo Speaker/Headphone Table A-8 Microphone Signal Ground Signal Ground Maintenance and Service Guide...

  • Page 195: B Power Cord Set Requirements

    Power cord sets for use in other countries must meet the requirements of the country where the computer is used. For more information on power cord set requirements, contact a Compaq authorized reseller or service provider. General Requirements The requirements listed below are applicable to all countries: ■...

  • Page 196: Country-Specific Requirements

    Power Cord Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway Sweden Switzerland B–2 Accredited Agency EANSW CEBC DEMKO FIMKO METI KEMA NEMKO SEMKO Applicable Note Number Maintenance and Service Guide...
  • Page 197 3-Conductor Power Cord Set Requirements Country United Kingdom United States Notes 1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm 2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.

  • Page 198: Screw Listing

    Screw Listing This appendix provides specification and reference information for the screws used in the computer. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 285290-001. Maintenance and Service Guide C–1...
  • Page 199 Screw Listing Where used: One screw that secures the hard drive to the computer (documented in Section 5.3) Figure C-1. Phillips M3.0 × 4.0 Screw Location C–2 Table C-1 Phillips M3.0 × 4.0 Screw Color Qty. Black Length Thread 4.0 mm 3.0 mm Maintenance and Service Guide Head...
  • Page 200 Phillips M3.0 × 4.0 Screw (Continued) Where used: Two screws that secure the hard drive bezel to the hard drive (documented in Section 5.3) Figure C-2. Phillips M3.0 × 4.0 Screw Locations Maintenance and Service Guide Table C-1 Color Qty. Length Black 4.0 mm...
  • Page 201 Screw Listing Where used: Two screws that secure the connector cover to the computer (documented in Section 5.7) Figure C-3. Phillips M2.0 × 5.5 Screw Locations C–4 Table C-2 Phillips M2.0 × 5.5 Screw Color Qty. Silver Length Thread 5.5 mm 2.0 mm Maintenance and Service Guide Head...
  • Page 202 Phillips M2.0 × 5.5 Screw (Continued) Where used: Two screws that secure the system board to the base enclosure on each side of the MultiBay connector (documented in Section 5.18) Figure C-4. Phillips M2.0 × 5.5 Screw Locations Maintenance and Service Guide Table C-2 Color Qty.
  • Page 203 Screw Listing Where used: Two screws that secure the LED cover to the computer (documented in Section 5.8) Figure C-5. Phillips M2.0 × 10.0 Screw Locations C–6 Table C-3 Phillips M2.0 × 10.0 Screw Color Qty. Black Length Thread 10.0 mm 2.0 mm Maintenance and Service Guide Head...
  • Page 204 Phillips M2.0 × 10.0 Screw (Continued) Where used: Two screws that secure the display hinge covers and display assembly to the computer (documented in Section 5.10) Figure C-6. Phillips M2.0 × 10.0 Screw Locations Maintenance and Service Guide Table C-3 Color Qty.
  • Page 205 Screw Listing Where used: Two screws that secure the keyboard shield to the computer (documented in Section 5.9) Figure C-7. Phillips M2.0 × 4.0 Screw Locations C–8 Table C-4 Phillips M2.0 × 4.0 Screw Color Qty. Gold Length Thread 4.0 mm 2.0 mm Maintenance and Service Guide Head...
  • Page 206 Phillips M2.0 × 4.0 Screw (Continued) Where used: One screw that secures the top cover to the base enclosure in the hard drive bay (documented in Section 5.11) Figure C-8. Phillips M2.0 × 4.0 Screw Locations Maintenance and Service Guide Table C-4 Color Qty.
  • Page 207 Screw Listing Phillips M2.0 × 4.0 Screw (Continued) Where used: 1 Two screws that secure the top cover to the base enclosure near the fan assembly (documented in Section 5.11) 2 Two screws that secure the top cover to the base enclosure through the rear panel (documented in Section 5.11) Figure C-9.
  • Page 208 Phillips M2.0 × 4.0 Screw (Continued) Where used: One screw that secures the speaker assembly to the top cover (documented in Section 5.12) Figure C-10. Phillips M2.0 × 4.0 Screw Locations Maintenance and Service Guide Table C-4 Color Qty. Length Gold 4.0 mm Screw Listing...
  • Page 209 Screw Listing Phillips M2.0 × 4.0 Screw (Continued) Where used: Two screws that secure the display release assembly to the top cover (documented in Section 5.13) Figure C-11. Phillips M2.0 × 4.0 Screw Locations C–12 Table C-4 Color Qty. Length Gold 4.0 mm Maintenance and Service Guide...
  • Page 210 Phillips M2.0 × 4.0 Screw (Continued) Where used: Four screws that secure the TouchPad bracket to the top cover (documented in Section 5.14) Figure C-12. Phillips M2.0 × 4.0 Screw Locations Maintenance and Service Guide Table C-4 Color Qty. Length Gold 4.0 mm Screw Listing...
  • Page 211 Screw Listing Where used: Two screws that secure the display assembly to the computer through the rear panel (documented in Section 5.10) Figure C-13. Phillips M2.5 × 9.0 Screw Locations C–14 Table C-5 Phillips M2.5 × 9.0 Screw Color Qty. Black Length Thread...
  • Page 212 Where used: Nine screws that secure the top cover to the base enclosure through the bottom of the computer (documented in Section 5.11) Figure C-14. Phillips M2.0 × 8.0 Screw Locations Maintenance and Service Guide Table C-6 Phillips M2.0 × 8.0 Screw Color Qty.
  • Page 213 Screw Listing Phillips M2.0 × 8.0 Screw (Continued) Where used: Two screws that secure the top cover to the base enclosure (documented in Section 5.11) Figure C-15. Phillips M2.0 × 8.0 Screw Locations C–16 Table C-6 Color Qty. Length Black 8.0 mm Maintenance and Service Guide Head...
  • Page 214 Phillips M2.0 × 8.0 Screw (Continued) Where used: Two screws that secure the left and right display supports to the base enclosure (documented in Section 5.18) Figure C-16. Phillips M2.0 × 8.0 Screw Locations Maintenance and Service Guide Table C-6 Color Qty.
  • Page 215 Screw Listing Phillips M2.0 × 8.0 Screw (Continued) Where used: Two screws that secure the system board to the base enclosure through the processor support bracket (documented in Section 5.18) Figure C-17. Phillips M2.0 × 8.0 Screw Locations C–18 Table C-6 Color Qty.
  • Page 216 5–42 bottom components 1–53 cables, service considerations 4–2 caps lock light 1–52 Maintenance and Service Guide CD-ROM drive CD-RW drive, specifications 6–12 Compaq Diagnostics 2–1 components 1–54 Computer Setup 5–4 computer specifications 6–1 connector cover connector pin assignments Index OS loading problems 2–24 specifications 6–10...
  • Page 217 Index monitor connector A–5 network connector A–1 parallel connector A–4 RJ-11 jack A–2 RJ-45 jack A–1 speaker jack A–6 S-video A–3 USB connector A–2 connectors, service considerations 4–2 cursor control keys 1–50 DC power jack 1–48 design overview 1–55 diagnostics configuration information 2–7 test information 2–8...
  • Page 218 fan channel illustrated 3–16 removal 5–46 features 1–41 feet illustrated 3–16 locations 5–9 Fn key 1–50 front components 1–45 function keys 1–50 grounding equipment and methods 4–6 hard drive OS loading problems 2–20 removal 5–7 spare part numbers 3–9 3–19 specifications 6–7 hard drive bay 1–46 hard drive bezel...
  • Page 219 Index memory expansion compartment cover illustrated 3–16 removal 5–10 memory map specifications 6–19 microphone 1–52 microphone jack location 1–48 pin assignments A–6 mini PCI board removal 5–12 spare part numbers 3–15 mini PCI compartment 1–54 mini PCI compartment cover illustrated 3–16 removal 5–13 Miscellaneous Cable Kit components 3–11...
  • Page 220 PC Card bezel illustrated 3–16 removal 5–48 PC Card eject button 1–48 PC Card slot 1–48 PC Card slot space saver 3–16 plastic parts 4–2 pointing device, troubleshooting 2–29 port replicators, spare part numbers 3–20 power button 1–52 power cord, spare part numbers 3–20 power light 1–51 power management features...
  • Page 221 5–35 TouchPad bracket illustrated 3–16 removal 5–36 Index–6 TouchPad buttons 1–52 transporting precautions 4–4 troubleshooting audio 2–25 Compaq Diagnostics 2–7 Computer Setup 2–2 docking station 2–18 flowcharts 2–10 keyboard 2–28 modem 2–30 network 2–30 nonfunctioning device 2–18 operating system loading 2–19...

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