Compaq Evo N800c Series Maintenance And Service Manual

Hewlett-packard notebook maintenance and service guide
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Maintenance and Service Guide

Compaq Evo Notebook N800c Series
Compaq Evo Notebook N800v Series
Compaq Evo Notebook N800w Series
Compaq Presario 2800 Mobile PC
Document Part Number: 268135-002
October 2002
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying computer features, components, and
spare parts, troubleshooting computer problems, and performing
computer disassembly procedures.

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Summary of Contents for Compaq Evo N800c Series

  • Page 1: Maintenance And Service Guide

    Maintenance and Service Guide Compaq Evo Notebook N800c Series Compaq Evo Notebook N800v Series Compaq Evo Notebook N800w Series Compaq Presario 2800 Mobile PC Document Part Number: 268135-002 October 2002 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive...
  • Page 2 Intel Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice.
  • Page 3: Table Of Contents

    Selecting from the Advanced Menu ... . . 2–5 2.2 Using Compaq Diagnostics ....2–7 Obtaining, Saving, or Printing Configuration Information.
  • Page 4 Contents 4 Removal and Replacement Preliminaries 4.1 Tools Required ......4–1 4.2 Service Considerations.
  • Page 5: Specifications

    6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set ..... . B–1 General Requirements ......B–1 Country-Specific Requirements .
  • Page 6: Product Description

    Product Description The Compaq Presario 2800 Series Mobile PC and Evo Notebook N800 Series offer advanced modularity, Intel Mobile Pentium 4 processors with SpeedStep technology with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. Figure 1-1. Compaq Presario 2800 and Evo Notebook N800 Maintenance and Service Guide 1–1...
  • Page 7: Features

    Product Description 1.1 Features ■ 2.2-, 2.0-, 1.9-, 1.8-, 1.7-, 1.6-, 1.5-, or 1.4-GHz Intel Mobile Pentium 4 processor with SpeedStep technology, with 256-KB integrated L2 cache, varying by computer model ■ ATI Mobile Radeon 9000 or ATI P7 graphics controller with 32 to 64 MB of shared SDRAM and 4X AGP graphics card, varying by computer model ■...
  • Page 8 ■ 60-, 40-, 30-, or 20-GB high-capacity hard drive, varying by computer model ■ Support for the following drives through the MultiBay: ❏ 1.44-MB diskette drive ❏ 24X Max CD-ROM drive ❏ 8X Max CD-RW drive ❏ 8X Max DVD-ROM drive ❏...
  • Page 9: Clearing A Password

    Product Description 1.2 Clearing a Password If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to Section 5.3, “Preparing the Computer for Disassembly,” for more information).
  • Page 10: Power Management

    1.3 Power Management The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features: ■ Suspend ■ Hibernation ■ Setting customization by the user ■ Hotkeys for setting level of performance ■...
  • Page 11: Computer External Components

    Product Description 1.4 Computer External Components The external components on the front and right side of the computer are shown in Figure 1-2 and described in Table 1-6. Figure 1-2. Front and Right Side Components Front and Right Side Components Item Component Stereo speakers (2)
  • Page 12 Front and Right Side Components (Continued) Item Component Display release latch Battery light Battery bay Hard drive bay Vent Ä CAUTION: To prevent damage, the computer shuts down if an overheating condition occurs. Do not block the cooling vent. Avoid placing the computer on a blanket, rug, or other flexible surface that may cover the vent area.
  • Page 13 Product Description The computer rear panel and left side components are shown in Figure 1-3 and described in Table 1-7. Figure 1-3. Rear Panel and Left Side Components Rear Panel and Left Side Components Item Component Vent CAUTION: To prevent damage, the computer shuts down if an overheating condition occurs.
  • Page 14 Rear Panel and Left Side Components (Continued) Item Component External monitor connector S-Video connector USB connectors (2) RJ-11 modem jack RJ-45 network jack DC power jack Mono microphone jack Stereo speaker/ headphone jack PC Card slot PC Card eject button MultiBay Maintenance and Service Guide Table 1-7...
  • Page 15 Product Description The computer keyboard components are shown in Figure 1-4 and described in Table 1-8. Figure 1-4. Keyboard Components Item Component through function keys Num lock 1–10 Table 1-8 Keyboard Components Function Perform preset functions. On: Num lock is on and the embedded numeric keypad is enabled.
  • Page 16 Keyboard Components (Continued) Item Component Embedded numeric keypad Cursor control keys Windows application Windows logo keys Maintenance and Service Guide Table 1-8 Function Converts keys to numeric keypad. Move the cursor around the screen. Displays a menu when using a Microsoft application.
  • Page 17 Product Description The computer top components are shown in Figure 1-5 and described in Table 1-9. Figure 1-5. Top Components Item Component Display lid switch Power light Num lock light Easy Access Buttons (3) 1–12 Table 1-9 Top Components Function Turns off the computer display if the computer is closed while on.
  • Page 18 Item Component Power button Digital audio button Volume control buttons Caps lock light Drive indicator light Microphone TouchPad TouchPad buttons EasyScroll Battery power light Power/Suspend light Maintenance and Service Guide Table 1-9 Top Components (Continued) Function Turns on the computer. Use the operating system Shut Down command to turn off the computer.
  • Page 19 Product Description The external components on the bottom of the computer are shown in Figure 1-6 and described in Table 1-10. Figure 1-6. Bottom Components Item Component Vent CAUTION: To prevent damage, the computer shuts down if an overheating condition occurs. Do not block the cooling vent.
  • Page 20 Accepts a diskette drive, optical drive, hard drive, or battery pack. Releases the MultiBay device from the connector. Identifies the computer; needed when you call Compaq customer support. Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards.
  • Page 21: Design Overview

    Product Description 1.5 Design Overview This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps. The system board provides the following device connections: ■...
  • Page 22: Troubleshooting

    Å WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.
  • Page 23: Using Computer Setup

    Troubleshooting ■ Compaq Diagnostics—A system information and diagnostic utility that is used within your Windows operating system. Use this utility whenever possible to: ❏ Display system information. ❏ Test system components. ❏ Troubleshoot a device configuration problem in Windows 2000, Windows XP Professional, or Windows XP Home.
  • Page 24: Selecting From The File Menu

    Selecting from the File Menu Select System Information Save to Floppy Restore from Floppy Restore Defaults Ignore Changes and Exit Save Changes and Exit Maintenance and Service Guide Table 2-1 File Menu To Do This ■ View identification information about the computer, a docking base, and any battery packs in the system.
  • Page 25: Selecting From The Security Menu

    Security Menu To Do This Enter, change, or delete a setup password. (The setup password is called an administrator password in Compaq Computer Security, a program accessed from the Windows Control Panel.) Enter, change, or delete a power-on password. Enable/disable DriveLock; change a DriveLock User or Master password.
  • Page 26: Selecting From The Advanced Menu

    Selecting from the Advanced Menu Select Language (or press Boot Options Device Options Maintenance and Service Guide Table 2-3 Advanced Menu To Do This Change the Computer Setup language. Enable/Disable: ■ QuickBoot, which starts the computer more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)
  • Page 27 Troubleshooting Select Device Options (continued) HDD Self Test Options *Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions may use NTSC, PAL, or PAL-M.
  • Page 28: Using Compaq Diagnostics

    2.2 Using Compaq Diagnostics When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens. You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar.
  • Page 29: Obtaining, Saving, Or Printing Diagnostic

    Troubleshooting Obtaining, Saving, or Printing Diagnostic Test Information 1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test.
  • Page 30 5. Select a test mode: ❏ Interactive Mode—Provides maximum control over the testing process. You determine whether the test was passed or failed and may be prompted to insert or remove devices. ❏ Unattended Mode—Does not display prompts. If errors are found, they are displayed when testing is complete.
  • Page 31: Troubleshooting Flowcharts

    Troubleshooting 2.3 Troubleshooting Flowcharts Troubleshooting Flowcharts Overview Flowchart Description Initial troubleshooting No power, part 1 No power, part 2 No power, part 3 No power, part 4 No video, part 1 No video, part 2 Nonfunctioning docking station No operating system (OS) loading 2.10 No OS loading from hard drive, part 1 2.11...
  • Page 32 Flowchart 2.1—Initial Troubleshooting Begin troubleshooting. Is there power? Beeps, LEDs, or error messages? Is there video? (no boot) Is the OS loading? Is there sound? Maintenance and Service Guide Go to Section 2.2, No Power. Check LED board, speaker connections. Go to Section 2.6, No Video.
  • Page 33 Troubleshooting Flowchart 2.2—No Power, Part 1 No Power (power LED is off). Remove from docking station (if applicable). Power up on battery power? Power up on AC power? Power up in docking station? 1. Reseat the power cables in the docking station and at the AC outlet.
  • Page 34: No Power, Part 1

    Flowchart 2.3—No Power, Part 2 Continued from Section 2.2, No Power, Part 1. Visually check for debris in battery socket and clean if necessary. Power on? Check battery by recharging, moving it to another computer, or replacing it. Power on? Done Maintenance and Service Guide Done...
  • Page 35 Troubleshooting Flowchart 2.4—No Power, Part 3 Continued from Section 2.3, No Power, Part 2. Plug directly into AC outlet. Power LED Reseat AC adapter in computer and at power source. Power on? Power outlet active? Replace power cord. Power on? 2–14 Done Done...
  • Page 36: No Power, Part 3

    Flowchart 2.5—No Power, Part 4 Continued from Section 2.4, No Power, Part 3. Open computer. Loose or damaged parts? Close computer and retest. Power on? Done Maintenance and Service Guide Reseat loose components and boards and replace damaged items. Replace the following items (if applicable). Check computer operation after each replacement: 1.
  • Page 37 Troubleshooting Flowchart 2.6—No Video, Part 1 No Video. Docking Station Stand-alone or Docking Station? Stand-alone Internal or external display*? Internal External Adjust brightness. Video OK? Replace the following one at a time. Test after each replacement. 1. Cable between notebook and computer display (if applicable) Check for bent 2.
  • Page 38: No Video, Part 1

    Flowchart 2.7—No Video, Part 2 Continued from Section 2.6, No Video, Part 1. Remove notebook from docking station, if connected. Adjust display brightness. Video OK? Check that notebook is properly seated in docking station, for bent pins on cable, and for monitor connection.
  • Page 39: Nonfunctioning Docking Station

    Troubleshooting Flowchart 2.8—Nonfunctioning Docking Station (if applicable) Nonfunctioning Docking Station. Reseat power cord in docking station and power outlet. Check voltage setting on docking station. Reset monitor cable connector at docking station. Docking station operating? Remove notebook, reseat all internal parts, and replace any damaged items in docking station.
  • Page 40 Flowchart 2.9—No Operating System (OS) Loading No OS Loading.* Reseat power cord in docking station and power outlet. *NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. Maintenance and Service Guide No OS loading from hard drive, go to Section 2.10.
  • Page 41: No Os Loading From Hard Drive, Part

    Troubleshooting Flowchart 2.10—No OS Loading from Hard Drive, Part 1 OS not loading from hard drive. Nonsystem disk message? Reseat external hard drive. OS loading? Boot from Check the setup utility for correct booting order. Boot from hard drive? Done 2–20 Go to Section 2.11,...
  • Page 42 Flowchart 2.11—No OS Loading from Hard Drive, Part 2 Continued from Section 2.10, No OS Loading from Hard Drive, Part 1. CD or diskette in drive? Remove diskette and reboot. Boot from hard drive? Boot from diskette drive? Hard drive accessible? Go to Section 2.12,...
  • Page 43 Troubleshooting Flowchart 2.12—No OS Loading from Hard Drive, Part 3 Continued from Section 2.11, No OS Loading from Hard Drive, Part 2. System files on hard drive? Virus on hard drive? Run SCANDISK and check for bad sectors. Can bad sectors be fixed? Fix bad...
  • Page 44 Flowchart 2.13—No OS Loading from Diskette Drive OS not loading from diskette drive. Nonsystem disk message? Boot from another device? Diskette drive enabled in the setup utility? Diskette drive boot order? Change boot priority using the setup utility. Maintenance and Service Guide Reseat diskette drive.
  • Page 45: No Os Loading From Cd- Or Dvd-Rom Drive

    Troubleshooting Flowchart 2.14—No OS Loading from CD- or DVD-ROM Drive No OS Loading from CD- or DVD-ROM Drive. Boots from CD or DVD? Reseat drive. 2–24 Disc in drive? Install bootable disc. bootable disc. Done Boots from CD or DVD? Booting Section 2.17, from another...
  • Page 46: No Audio, Part 2

    Flowchart 2.15—No Audio, Part 1 No Audio. Notebook in docking station (if applicable)? Go to Section 2.16, No Audio, Part 2. Maintenance and Service Guide Turn up audio internally or externally. Undock Replace the following docking station components one at a time as applicable. Check after each change.
  • Page 47 Troubleshooting Flowchart 2.16—No Audio, Part 2 Continued from Section 2.15, No Audio, Part 1. Audio driver in OS configured? Correct drivers for application? Connect to external speaker. Audio? 2–26 Reload audio drivers. Load drivers and set configuration in OS. Replace audio board and speaker connections...
  • Page 48: Nonfunctioning Device

    Flowchart 2.17—Nonfunctioning Device the notebook, inspect cables and plugs for Clear CMOS. Reattach device. Close notebook, plug in power, and reboot. Device boots properly? Done Maintenance and Service Guide Nonfunctioning Device. Reseat device. Unplug the nonfunctioning device from bent or broken pins or other damage. Any physical device detected? Possible bad...
  • Page 49 Troubleshooting Flowchart 2.18—Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. External device works? Reseat internal keyboard connector (if applicable). Done 2–28 Replace system board. Replace internal keyboard or cable. Replace system board. Done Maintenance and Service Guide...
  • Page 50 Flowchart 2.19—Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device. External device works? Reseat internal pointing device connector (if applicable). Done Maintenance and Service Guide Replace system board. Replace internal pointing device or cable. Replace system board.
  • Page 51 Troubleshooting Flowchart 2.20—No Network or Modem Connection No network or modem connection. Network or modem jack active? Digital line? NIC/modem configured in OS? Disconnect all power from the notebook and open. Reseat NIC/modem (if applicable). 2–30 Replace jack or have jack activated.
  • Page 52: Illustrated Parts Catalog

    This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer (Figure 3-1).
  • Page 53: Computer System Major Components

    Illustrated Parts Catalog 3.2 Computer System Major Components Figure 3-2. Computer System Major Components 3–2 Maintenance and Service Guide...
  • Page 54 Spare Parts: Computer System Major Components Item Description Displays Contain parts with carbon finish for use with Evo Notebook N800c, N800v, and N800w models 15-inch, UXGA 15-inch, SXGA+ 15-inch, XGA 14-inch, XGA Contain parts with silver finish for use with Presario 2800 models 15-inch, UXGA 15-inch, SXGA+...
  • Page 55 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–4 Maintenance and Service Guide...
  • Page 56 Spare Parts: Computer System Major Components (Continued) Item Description Miscellaneous Plastics/Hardware Kit Contains parts with silver finish for use with Presario 2800 models Contains parts with carbon finish for use with Evo Notebook N800c, N800v, and N800w models Includes: Left hinge cover Right hinge cover PC Card bezel PC Card slot space saver...
  • Page 57 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–6 Maintenance and Service Guide...
  • Page 58 Spare Parts: Computer System Major Components (Continued) Item Description Keyboards (for use with TouchPad models only) Arabic Belgian Brazilian Chinese Czech Danish French French Canadian German Greek Hebrew Hungarian International Italian Keyboards with pointing stick Arabic Belgian Brazilian Czech Danish French French Canadian...
  • Page 59 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–8 Maintenance and Service Guide...
  • Page 60 Spare Parts: Computer System Major Components (Continued) Item Description Top cover for Dual Point (TouchPad and Point Stick) for TouchPad only (silver finish for use with Presario 2800 models) for TouchPad only (carbon finish for use with Evo Notebook N800c, N800v, and N800w models) Hard drives 60 GB...
  • Page 61 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–10 Maintenance and Service Guide...
  • Page 62 Spare Parts: Computer System Major Components (Continued) Item Description Processors Intel Mobile Pentium 4 with SpeedStep technology 2.2-GHz processor 2.0-GHz processor 1.9-GHz processor 1.8-GHz processor 1.7-GHz processor 1.6-GHz processor 1.5-GHz processor 1.4-GHz processor Intel Mobile Pentium 4 (non-SpeedStep technology) 1.6-GHz processor 1.5-GHz processor Miscellaneous Cable Kit, includes: Modem cable...
  • Page 63 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–12 Maintenance and Service Guide...
  • Page 64 Spare Parts: Computer System Major Components (Continued) Item Description Battery bezels Battery bezel with silver finish for use with Presario 2800 models Battery bezel with carbon finish for use with Evo Notebook N800c, N800v, and N800w models MultiBay devices Diskette drive 24X Max CD-ROM drive 16X Max CD-RW drive 8X Max CD-RW drive...
  • Page 65: Miscellaneous Plastics/Hardware Kit Components

    Illustrated Parts Catalog 3.3 Miscellaneous Plastics/Hardware Kit Components Figure 3-3. Miscellaneous Plastics/Hardware Kit Components 3–14 Maintenance and Service Guide...
  • Page 66 Miscellaneous Plastics/Hardware Kit Components (contains parts with silver finish for use with Presario 2800 models) (contains parts with carbon finish for use with Evo Notebook N800c, N800v, and N800w models) Item Description Left hinge cover Right hinge cover PC Card bezel PC Card slot space saver Keyboard shield Display release assembly...
  • Page 67: Mass Storage Devices

    Illustrated Parts Catalog 3.4 Mass Storage Devices Figure 3-4. Mass Storage Devices 3–16 Maintenance and Service Guide...
  • Page 68 Item Description Optical drives 24X Max CD-ROM drive 16X Max CD-RW drive 8X Max CD-RW drive 8X Max DVD-ROM drive 24X Max DVD-ROM/CD-RW combination drive 8X Max DVD-ROM/CD-RW combination drive Hard drives 60 GB 40 GB 40 GB (does not include hard drive bezel) 30 GB 20 GB Diskette drive...
  • Page 69: Miscellaneous

    Illustrated Parts Catalog 3.5 Miscellaneous Spare Parts: Miscellaneous (not illustrated) Description AC adapters 90 watt 65 watt Advanced Port Replicator Bluetooth MultiPort Module with cover 802.11b Wireless Local Area Network (LAN) MultiPort Module with cover Common Port Replicator Logo Kit Power cord, 2-wire Australian Chinese...
  • Page 70 Spare Parts: Miscellaneous (not illustrated) (Continued) Description Power cord, 3-wire Australian Chinese International Italian Japanese Screw Kit (includes the following screws; refer to Appendix C, “Screw Listing,” for more information on screw specifications and usage.) ■ Phillips M3.0 × 4.0 ■...
  • Page 71: Removal And Replacement Preliminaries

    Removal and Replacement This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■ Tool kit (includes connector removal tool, loopback plugs, and case utility tool) Maintenance and Service Guide...
  • Page 72: Service Considerations

    Removal and Replacement Preliminaries 4.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. ✎ As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
  • Page 73: Preventing Damage To Removable Drives

    4.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe the following precautions: ■ Before removing or inserting a hard drive, shut down the computer.
  • Page 74: Preventing Electrostatic Damage

    Removal and Replacement Preliminaries 4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions.
  • Page 75: Workstation Precautions

    ■ Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. ■ Use transporters and conveyors made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging.
  • Page 76: Grounding Equipment And Methods

    Removal and Replacement Preliminaries 4.7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.
  • Page 77 ■ Nonconductive plastic bags, tubes, or boxes ■ Metal tote boxes ■ Electrostatic voltage levels and protective materials Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Typical Electrostatic Voltage Levels Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube...
  • Page 78 Removal and Replacement Preliminaries Table 4-2 lists the shielding protection provided by antistatic bags and floor mats. Material Antistatic plastic Carbon-loaded plastic Metallized laminate 4–8 Table 4-2 Static-Shielding Materials Bags Floor mats Floor mats Voltage Protection Level 1,500 V 7,500 V 5,000 V Maintenance and Service Guide...
  • Page 79: Removal And Replacement Procedures

    Removal and Replacement Procedures This chapter provides removal and replacement procedures. Phillips P1 screws are removed during disassembly. There are 48 screws, in nine different sizes, that must be removed, replaced, and loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.
  • Page 80: Serial Number

    Removal and Replacement Procedures 5.1 Serial Number Report the computer serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the computer (Figure 5-1). Figure 5-1. Serial Number Location 5.2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing computer components.
  • Page 81 Disassembly Sequence Chart (Continued) Section Description MultiBay device (continued) Hard drive Computer feet Memory expansion board Mini PCI communications board Connector cover LED cover Keyboard 5.10 Display 5.11 Top cover 5.12 Speaker assembly 5.13 Display release assembly 5.14 TouchPad 5.15 5.16 Processor 5.17...
  • Page 82: Preparing The Computer For Disassembly

    Removal and Replacement Procedures 5.3 Preparing the Computer for Disassembly Perform the following steps before disassembling the computer: 1. Turn off the computer. 2. Disconnect the AC adapter and all external devices. 3. Remove the battery pack by following these steps: a.
  • Page 83 4. To remove the battery bezel, slide the bezel straight down (Figure 5-3). Figure 5-3. Removing the Battery Bezel Battery bezel with silver finish for use with Presario 2800 models Battery bezel with carbon finish for use with Evo Notebook N800c, N800v, and N800w models Reverse the above procedures to install the battery bezel.
  • Page 84 Removal and Replacement Procedures 5. Remove the MultiBay device by following these steps: a. Turn the computer bottom side up with the right side facing forward. b. Slide and hold the MultiBay release latch toward the front of the computer c.
  • Page 85 6. Remove the hard drive by following these steps: a. Turn the computer bottom side up with the left side facing forward. b. Remove the PM3.0 × 4.0 hard drive retention screw (Figure 5-5). c. Slide the hard drive forward connector from the system board.
  • Page 86 Removal and Replacement Procedures 7. Remove the two PM3.0 × 4.0 screws 1 that secure the hard drive bezel to the hard drive (Figure 5-6). 8. Slide the hard drive bezel forward to separate it from the hard drive 2. Figure 5-6.
  • Page 87: Computer Feet

    5.4 Computer Feet The computer feet are adhesive-backed rubber pads. The computer feet are included in the Miscellaneous Plastics/Hardware Kit, spare part numbers 285261-001 and 286868-001. The computer feet attach to the base enclosure as illustrated in Figure 5-7. Figure 5-7. Replacing the Computer Feet 5.5 Memory Expansion Board 512 MB 256 MB...
  • Page 88 Removal and Replacement Procedures 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up with the rear panel facing forward. 3. Remove the PM2.0 × 5.0 screw 1 that secures the memory expansion compartment cover to the base enclosure (Figure 5-8).
  • Page 89 6. Spread the memory expansion slot retaining tabs to release the memory expansion board 1. The board tilts up at a 45-degree angle (Figure 5-9). 7. Remove the board by pulling it away from the connector at a 45-degree angle 2. Figure 5-9.
  • Page 90: Mini Pci Communications Board

    Removal and Replacement Procedures 5.6 Mini PCI Communications Board Mini PCI Communication Boards U.S. modem International modem 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up with the rear panel facing forward. 5–12 Spare Part Number Information 285286-001 285287-001 Maintenance and Service Guide...
  • Page 91 3. Remove the PM2.0 × 5.0 screw 1 that secures the mini PCI compartment cover to the base enclosure (Figure 5-10). 4. Lift the front edge of the cover and swing it back 2. 5. Remove the cover 3. Figure 5-10. Removing the Mini PCI Communications Slot Cover ✎...
  • Page 92 Removal and Replacement Procedures 6. Disconnect the modem cable from the modem board 1 (Figure 5-11). ✎ The modem cable spare part number is 285268-001. 7. Spread the retaining tabs to release the mini PCI communications board 2. The board tilts up at a 45-degree angle.
  • Page 93: Connector Cover

    5.7 Connector Cover ✎ The connector cover is available with silver finish for Presario 2800 models and carbon finish for Evo Notebook N800c, N800v, and N800w models. This cover is included in the Miscellaneous Plastics/Hardware Kit, spare part number 285261-001 for Presario 2800 models, and spare part number 286868-001 for Evo Notebook N800c, N800v, and N800w models.
  • Page 94: Led Cover

    Removal and Replacement Procedures 5.8 LED Cover LED cover 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up with the rear panel facing forward. 3. Remove the two black PM2.0 × 10.0 screws that secure the LED cover to the base enclosure (Figure 5-13).
  • Page 95 6. Use a flat-bladed tool to pry forward on the four clips on the LED cover 1 (Figure 5-14). 7. Press the cover. 8. Insert a flat-bladed tool into the left notch and lift the left side of the LED cover 3. 9.
  • Page 96: Keyboard

    Removal and Replacement Procedures 5.9 Keyboard Keyboards (for use with TouchPad models only) Arabic Belgian Brazilian Chinese Czech Danish French French Canadian German Greek/Polish Hebrew Hungarian International Italian Keyboards with pointing stick Arabic Belgian Brazilian Czech Danish French French Canadian German Greek/Polish Hebrew...
  • Page 97 Removal and Replacement Procedures 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the LED cover (Section 5.8). 3. Lift the back edge of the keyboard 1 (Figure 5-15). 4. Slide the keyboard toward the back of the computer 2. 5.
  • Page 98 Removal and Replacement Procedures 6. Remove the two PM2.0 × 4.0 screws 1 that secure the keyboard shield to the base enclosure (Figure 5-16). 7. Remove the keyboard shield 2. Figure 5-16. Removing the Keyboard Shield ✎ The keyboard shield is included in the Miscellaneous Plastics/Hardware Kit, spare part numbers 285261-001 and 286868-001.
  • Page 99 8. Release the ZIF connector 1 to which the keyboard cable is connected and disconnect the keyboard cable 2 from the system board (Figure 5-17). 9. Remove the keyboard. Figure 5-17. Removing the Keyboard Reverse the above procedure to install the keyboard. Maintenance and Service Guide Removal and Replacement Procedures 5–21...
  • Page 100: Display

    Removal and Replacement Procedures 5.10 Display Displays Contain parts with carbon finish for use with Evo Notebook N800c, N800v, and N800w models 15-inch, UXGA 15-inch, SXGA+ 15-inch, XGA 14-inch, XGA Contain parts with silver finish for use with Presario 2800 models 15-inch, UXGA 15-inch, SXGA+ 15-inch, XGA...
  • Page 101 Removal and Replacement Procedures 4. Remove the two PM2.5 × 9.0 screws that secure the display hinges to the base enclosure (Figure 5-18). Figure 5-18. Removing the Display Screws Maintenance and Service Guide 5–23...
  • Page 102 Removal and Replacement Procedures 5. Position the computer so the front faces forward and open the computer. 6. Disconnect the display video 1 and display inverter 2 cables from the system board (Figure 5-19). 7. Remove the two PM2.0 × 10.0 screws 3 that secure the display hinges to the base enclosure.
  • Page 103 9. Remove the hinge covers from the display (Figure 5-20). Figure 5-20. Removing the Hinge Covers ✎ The display hinge covers are included in the Miscellaneous Plastics/Hardware Kit, spare part numbers 285261-001 and 286868-001. ✎ Install the hinge covers on the display before installing the display on the base enclosure.
  • Page 104: Top Cover

    Removal and Replacement Procedures 5.11 Top Cover For Dual Point (TouchPad and Point Stick) For TouchPad only (silver finish for use with Presario 2800 models) For TouchPad only (carbon finish for use with Evo Notebook N800c, N800v, and N800w models) 1.
  • Page 105 3. Remove the nine PM2.0 × 8.0 screws 1 securing the top cover to the base enclosure (Figure 5-21). 4. Remove the PM2.0 × 4.0 screw 2 securing the top cover to the base enclosure in the hard drive bay. ✎...
  • Page 106 Removal and Replacement Procedures 6. Disconnect the drive activity light and battery power light cable from the system board 1 (Figure 5-22). 7. Release the ZIF connector 2 to which the TouchPad cable is connected and disconnect the TouchPad cable 3 from the system board.
  • Page 107 9. Remove the following screws: a. Two PM2.0 × 5.5 screws 1 that secure the top cover to the base enclosure on the computer rear panel (Figure 5-23) b. Two PM2.0 × 4.0 screws 2 that secure the top cover to the base enclosure through the metal tabs on the top cover shield c.
  • Page 108 Removal and Replacement Procedures 10. Remove the top cover (Figure 5-24). Figure 5-24. Removing the Top Cover Reverse the above procedure to install the top cover. 5–30 Maintenance and Service Guide...
  • Page 109: Speaker Assembly

    5.12 Speaker Assembly Speaker assembly 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. LED cover (Section 5.8) b. Keyboard and shield (Section 5.9) c. Display (Section 5.10) d. Top cover (Section 5.11) 2. Position the top cover bottom side up with the front facing forward.
  • Page 110 Removal and Replacement Procedures 3. Route the drive activity light/battery power light cable and speaker cable out of the retaining clips in the top cover 1 and 2 (Figure 5-25). 4. Remove the strip of tape 3 that secures the speaker assembly and TouchPad cables to the top cover and TouchPad assembly.
  • Page 111: Display Release Assembly

    5.13 Display Release Assembly ✎ The display release assembly is available with silver finish for Presario 2800 models and carbon finish for Evo Notebook N800c, N800v, and N800w models. This assembly is included in the Miscellaneous Plastics/Hardware Kit, spare part number 285261-001 for Presario 2800 models, and spare part number 286868-001 for Evo Notebook N800c, N800v, and N800w models.
  • Page 112 Removal and Replacement Procedures 3. Remove the two PM2.0 × 4.0 screws 1 that secure the display release assembly to the top cover (Figure 5-26). 4. Lift the display release assembly straight up 2 and remove it from the top cover. Figure 5-26.
  • Page 113: Touchpad

    5.14 TouchPad TouchPad and TouchButton Board TouchPad TouchButton board for Dual Point TouchButton board for TouchPad 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. LED cover (Section 5.8) b. Keyboard and shield (Section 5.9) c.
  • Page 114 Removal and Replacement Procedures 2. Remove the four PM2.0 × 4.0 screws 1 that secure the TouchPad bracket to the top cover (Figure 5-27). 3. Disconnect the TouchPad cable 2 from the low insertion force (LIF) connector on the TouchPad. 4.
  • Page 115 Removal and Replacement Procedures 6. Remove the TouchPad 1 and the TouchButton board 2 from the top cover (Figure 5-28). ✎ The TouchPad cables are part of the TouchButton board. Figure 5-28. Removing the TouchPad and the TouchButton Board Reverse the above procedure to install the TouchPad and the TouchButton board.
  • Page 116: Fan

    Removal and Replacement Procedures 5.15 Fan 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. LED cover (Section 5.8) b. Keyboard and shield (Section 5.9) c. Display (Section 5.10) d. Top cover (Section 5.11) 5–38 Spare Part Number Information 285267-001 Maintenance and Service Guide...
  • Page 117 2. Disconnect the fan cable from the system board 1 (Figure 5-29). 3. Loosen the four PM2.0 × 9.0 shoulder screws 2 that secure the fan to the processor mounting bracket. ✎ These screws are secured to the fan and should not be removed. 4.
  • Page 118: Processor

    Removal and Replacement Procedures 5.16 Processor Intel Mobile Pentium 4 with SpeedStep technology 2.2-GHz processor 2.0-GHz processor 1.9-GHz processor 1.8-GHz processor 1.7-GHz processor 1.6-GHz processor 1.5-GHz processor 1.4-GHz processor Intel Mobile Pentium 4 (non-SpeedStep technology) 1.6-GHz processor 1.5-GHz processor Ä CAUTION: Before removing the processor, make special note of the orientation of the printing on the processor.
  • Page 119 2. Use a flat-bladed tool to turn the processor locking screw 1 one-half turn counterclockwise (Figure 5-30). 3. Lift the processor straight up and remove it 2. ✎ Make sure the gold triangle 3 is in the lower right corner when installing the processor.
  • Page 120: Disk Cell Rtc Battery

    Removal and Replacement Procedures 5.17 Disk Cell RTC Battery Disk cell RTC battery 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. LED cover (Section 5.8) b. Keyboard and shield (Section 5.9) c. Display (Section 5.10) d.
  • Page 121 2. Use a flat-bladed tool to release the RTC battery from its socket 1 (Figure 5-31). 3. Remove the RTC battery 2. Figure 5-31. Removing the Disk Cell RTC Battery ✎ When replacing an RTC battery, insert the battery with the “+” sign facing up.
  • Page 122: System Board

    Removal and Replacement Procedures 5.18 System Board System boards (do not contain memory) with the ATI Mobile Radeon 9000 graphics controller 64-MB of video memory 32-MB of video memory with the ATI P7 graphics controller 64-MB of video memory 32-MB of video memory ✎...
  • Page 123 3. Remove the two PM2.0 × 8.0 screws 1 that secure the left 2 and right 3 display supports to the base enclosure (Figure 5-32). 4. Remove the left and right display supports from the base enclosure. Figure 5-32. Removing the Display Supports Maintenance and Service Guide Removal and Replacement Procedures 5–45...
  • Page 124 Removal and Replacement Procedures ✎ A plastic fan channel 1 attaches to the right display support. The channel has two slots 2 on either end that fit around two tabs 3 on the display support. The fan channel is included in the Miscellaneous Plastics/Hardware Kit, spare part numbers 285261-001 and 286868-001 (Figure 5-33).
  • Page 125 5. Remove the two PM2.0 × 5.5 screws 1 that secure the system board to the base enclosure on either side of the MultiBay connector (Figure 5-34). 6. Remove the two PM2.0 × 8.0 screws 2 that secure the system board to the base enclosure through the processor support bracket.
  • Page 126 Removal and Replacement Procedures 7. Use the MultiBay connector 1 to lift 2 the front of the system board until the board rests at an angle (Figure 5-35). 8. Slide the system board forward at an angle 3 and remove it from the base enclosure.
  • Page 127: Modem Cable

    5.19 Modem Cable ✎ The modem cable is included in the Miscellaneous Cable Kit, spare part number 285268-001. 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. LED cover (Section 5.8) Keyboard and shield c. Display (Section 5.10) d.
  • Page 128 Removal and Replacement Procedures 3. If the modem is installed on the system board, disconnect the modem cable from the modem 1 (Figure 5-36). 4. Disconnect the modem cable from the system board 2. 5. Remove the modem cable. Figure 5-36. Removing the Modem Cable When installing the modem cable, route the cable as shown in Figure 5-36.
  • Page 129 This chapter provides physical and performance specifications. Dimensions Height Width Depth Weight (varies by configuration) 15.0-inch display, MultiBay device, 1 memory expansion board 14.1-inch display, MultiBay weight saver, 1 memory expansion board Stand-alone power requirements Nominal operating voltage Average operating power Peak operating power Power in Suspend...
  • Page 130 Specifications Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Altitude (unpressurized) Operating Nonoperating Shock Operating Nonoperating Vibration Operating Nonoperating ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 6–2 Table 6-1 Computer (Continued) 50°...
  • Page 131 Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Maintenance and Service Guide Table 6-2 15.0-inch UXGA, TFT Display 9.00 in 11.94 in 15.0 in up to 16.8 million 150:1 120+ nit typical Edge lit...
  • Page 132 Specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption 6–4 Table 6-3 15.0-inch SXGA+, TFT Display 9.00 in 11.94 in 15.0 in up to 16.8 million 150:1 120+ nit typical Edge lit 80 ×...
  • Page 133 Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Maintenance and Service Guide Table 6-4 15.0-inch XGA, TFT Display 9.00 in 11.94 in 15.0 in up to 16.8 million 150:1 120+ nit typical Edge lit...
  • Page 134 Specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption 6–6 Table 6-5 14.1-inch XGA, TFT Display 11.22 in 8.46 in 14.1 in up to 16.8 million 150:1 120+ nits typical Edge lit 80 ×...
  • Page 135 Sectors per track 1 GB = 1,073,741,824 bytes. System capability may differ. Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. Maintenance and Service Guide Table 6-6 Hard Drives 60 GB 40 GB 60.0 GB...
  • Page 136 Interface max (MB/s) Media (MB/s) 1 GB = 1,073,741,824 bytes. System capability may differ. Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. 6–8 Table 6-6 Hard Drives (Continued) 60 GB...
  • Page 137 Diskette size Light Height Bytes per sector Sectors per track High density Low density Tracks per side High density Low density Read/write heads Average seek times Track-to-track (high/low) Average (high/low) Settling time Latency average Maintenance and Service Guide Table 6-7 Diskette Drive 3.5 in On system...
  • Page 138 Specifications Applicable disk Center hole diameter Disk diameter Disk thickness Track pitch Access time Random Full stroke Cache buffer Data transfer rate Sustained, 16X Variable Normal PIO Mode 4 (single burst) Startup time Stop time 6–10 Table 6-8 CD-ROM Drive CD-ROM (Mode 1, 2, and 3) CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2)
  • Page 139 Applicable disk Center hole diameter Disk diameter Disk thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate Max 24X CD Max 8X DVD Normal IO Mode 4 (single burst) Startup time Stop time Maintenance and Service Guide Table 6-9 DVD-ROM Drive...
  • Page 140 Specifications Center hole diameter Disk diameter Disk thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate Sustained, 16X Sustained, 4X CD-RW Normal PIO Mode 4 (single burst) Startup time Stop time 6–12 Table 6-10 CD-RW Drive 0.59 in 0.47 in...
  • Page 141 Weight Power supply Rated input voltage Rated input current Rated frequency Dimensions Height Width Depth Weight Energy 4.0 Amp hour Voltage Amp-hour capacity Watt-hour capacity 3.6 Amp hour Voltage Amp-hour capacity Watt-hour capacity Temperature Operating Nonoperating Maintenance and Service Guide Table 6-11 External AC Adapter 0.45 lb...
  • Page 142 Specifications Hardware DMA System Function DMA0 Available for audio DMA1 Entertainment audio (default; alternate = DMA0, DMA3, none) DMA2 Diskette drive DMA3 ECP parallel port LPT1 (default; alternate = DMA0, none) DMA4 DMA controller cascading (not available) DMA5 Available for PC Card DMA6 Not assigned DMA7...
  • Page 143 Hardware IRQ System Function IRQ0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio (default)* IRQ6 Diskette drive IRQ7 Parallel port IRQ8 Real time clock (RTC) IRQ9 Infrared IRQ10 System use IRQ11 System use IRQ12 Internal point stick or external mouse IRQ13 Coprocessor (not available to any peripheral) IRQ14...
  • Page 144 Specifications I/O Address (hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F 040 - 05F 044 - 05F 062 - 063 065 - 06F 070 - 071 072 - 07F 080 - 08F 090 - 091 093 - 09F...
  • Page 145 System I/O Addresses (Continued) I/O Address (hex) 0A2 - 0BF 0C0 - 0DF 0E0 - 0EF 0F0 - 0F1 0F2 - 0FF 100 - 16F 170 - 177 178 - 1EF 1F0 - 1F7 1F8 - 200 202 - 21F 220 - 22F 230 - 26D 26E - 26...
  • Page 146 Specifications System I/O Addresses (Continued) I/O Address (hex) 2F0 - 2F7 2F8 - 2FF 300 - 31F 320 - 36F 370 - 377 378 - 37F 380 - 387 388 - 38B 38C - 3AF 3B0 - 3BB 3BC - 3BF 3C0 - 3DF 3E0 - 3E1 3E2 - 3E3...
  • Page 147 Size Memory Address 640 KB 00000000-0009FFFF 128 KB 000A0000-000BFFFF 48 KB 000C0000-000CBFFF 160 KB 000C8000-000E7FFF 64 KB 000E8000-000FFFFF 15 MB 00100000-00FFFFFF 58 MB 01000000-047FFFFF 58 MB 04800000-07FFFFFF 2 MB 08000000-080FFFFF 4 GB 08200000-FFFEFFFF 64 KB FFFF0000-FFFFFFFF Maintenance and Service Guide Table 6-16 System Memory Map System Function...
  • Page 148 Connector Pin Assignments Signal Transmit + Transmit - Receive + Unused Maintenance and Service Guide Table A-1 RJ-45 Network Interface Signal Unused Receive - Unused Unused A–1...
  • Page 149 Connector Pin Assignments Signal Unused Ring Signal +5 VDC Data - A–2 Table A-2 RJ-11 Modem Signal Unused Unused Unused Table A-3 Universal Serial Bus Signal Data + Ground Maintenance and Service Guide...
  • Page 150 Signal Ground (Y) Ground (C) Maintenance and Service Guide Connector Pin Assignments Table A-4 S-Video Signal Y-Luminance (Intensity) C-Chrominance (Color) A–3...
  • Page 151 Connector Pin Assignments Signal Strobe* Data bit 0 Data bit 1 Data bit 2 Data bit 3 Data bit 4 Data bit 5 Data bit 6 Data bit 7 *Signal is active low. A–4 Table A-5 Parallel Signal Acknowledge* Busy Paper out Select Auto line feed*...
  • Page 152 Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog Maintenance and Service Guide Table A-6 External Monitor Signal +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock Connector Pin Assignments A–5...
  • Page 153 Connector Pin Assignments Signal Audio out Signal Audio in A–6 Table A-7 Stereo Speaker/Headphone Table A-8 Microphone Signal Ground Signal Ground Maintenance and Service Guide...
  • Page 154: B Power Cord Set Requirements

    Power cord sets for use in other countries must meet the requirements of the country where the computer is used. For more information on power cord set requirements, contact a Compaq authorized reseller or service provider. General Requirements The requirements listed below are applicable to all countries: ■...
  • Page 155: Country-Specific Requirements

    Power Cord Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway Sweden Switzerland United Kingdom United States B–2 Accredited Agency EANSW CEBC DEMKO FIMKO METI KEMA NEMKO SEMKO Applicable Note Number...
  • Page 156: Notes

    Notes 1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor.
  • Page 157: C Screw Listing

    Screw Listing This appendix provides specification and reference information for the screws used in the computer. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 285290-001. Maintenance and Service Guide C–1...
  • Page 158 Screw Listing Where used: One screw that secures the hard drive to the computer (documented in Section 5.3) Figure C-1. Phillips M3.0 × 4.0 Screw Location C–2 Table C-1 Phillips M3.0 × 4.0 Screw Color Qty. Black Length Thread 4.0 mm 3.0 mm Maintenance and Service Guide Head...
  • Page 159 Phillips M3.0 × 4.0 Screw (Continued) Where used: Two screws that secure the hard drive bezel to the hard drive (documented in Section 5.3) Figure C-2. Phillips M3.0 × 4.0 Screw Locations Maintenance and Service Guide Table C-1 Color Qty. Length Black 4.0 mm...
  • Page 160 Screw Listing Where used: Two screws that secure the connector cover to the computer (documented in Section 5.7) Figure C-3. Phillips M2.0 × 5.5 Screw Locations C–4 Table C-2 Phillips M2.0 × 5.5 Screw Color Qty. Silver Length Thread 5.5 mm 2.0 mm Maintenance and Service Guide Head...
  • Page 161 Phillips M2.0 × 5.5 Screw (Continued) Where used: Two screws that secure the system board to the base enclosure on each side of the MultiBay connector (documented in Section 5.18) Figure C-4. Phillips M2.0 × 5.5 Screw Locations Maintenance and Service Guide Table C-2 Color Qty.
  • Page 162 Screw Listing Where used: Two screws that secure the LED cover to the computer (documented in Section 5.8) Figure C-5. Phillips M2.0 × 10.0 Screw Locations C–6 Table C-3 Phillips M2.0 × 10.0 Screw Color Qty. Black Length Thread 10.0 mm 2.0 mm Maintenance and Service Guide Head...
  • Page 163 Phillips M2.0 × 10.0 Screw (Continued) Where used: Two screws that secure the display hinge covers and display assembly to the computer (documented in Section 5.10) Figure C-6. Phillips M2.0 × 10.0 Screw Locations Maintenance and Service Guide Table C-3 Color Qty.
  • Page 164 Screw Listing Where used: Two screws that secure the keyboard shield to the computer (documented in Section 5.9) Figure C-7. Phillips M2.0 × 4.0 Screw Locations C–8 Table C-4 Phillips M2.0 × 4.0 Screw Color Qty. Gold Length Thread 4.0 mm 2.0 mm Maintenance and Service Guide Head...
  • Page 165 Phillips M2.0 × 4.0 Screw (Continued) Where used: One screw that secures the top cover to the base enclosure in the hard drive bay (documented in Section 5.11) Figure C-8. Phillips M2.0 × 4.0 Screw Locations Maintenance and Service Guide Table C-4 Color Qty.
  • Page 166 Screw Listing Phillips M2.0 × 4.0 Screw (Continued) Where used: 1 Two screws that secure the top cover to the base enclosure near the fan assembly (documented in Section 5.11) 2 Two screws that secure the top cover to the base enclosure through the rear panel (documented in Section 5.11) Figure C-9.
  • Page 167 Phillips M2.0 × 4.0 Screw (Continued) Where used: One screw that secures the speaker assembly to the top cover (documented in Section 5.12) NEW FOR 1.2 RELEASE Figure C-10. Phillips M2.0 × 4.0 Screw Locations Maintenance and Service Guide Table C-4 Color Qty.
  • Page 168 Screw Listing Phillips M2.0 × 4.0 Screw (Continued) Where used: Two screws that secure the display release assembly to the top cover (documented in Section 5.13) Figure C-11. Phillips M2.0 × 4.0 Screw Locations C–12 Table C-4 Color Qty. Length Gold 4.0 mm Maintenance and Service Guide...
  • Page 169 Phillips M2.0 × 4.0 Screw (Continued) Where used: Four screws that secure the TouchPad bracket to the top cover (documented in Section 5.14) Figure C-12. Phillips M2.0 × 4.0 Screw Locations Maintenance and Service Guide Table C-4 Color Qty. Length Gold 4.0 mm Screw Listing...
  • Page 170 Screw Listing Where used: Two screws that secure the display assembly to the computer through the rear panel (documented in Section 5.10) Figure C-13. Phillips M2.5 × 9.0 Screw Locations C–14 Table C-5 Phillips M2.5 × 9.0 Screw Color Qty. Black Length Thread...
  • Page 171 Where used: Nine screws that secure the top cover to the base enclosure through the bottom of the computer (documented in Section 5.11) Figure C-14. Phillips M2.0 × 8.0 Screw Locations Maintenance and Service Guide Table C-6 Phillips M2.0 × 8.0 Screw Color Qty.
  • Page 172 Screw Listing Phillips M2.0 × 8.0 Screw (Continued) Where used: Two screws that secure the top cover to the base enclosure (documented in Section 5.11) Figure C-15. Phillips M2.0 × 8.0 Screw Locations C–16 Table C-6 Color Qty. Length Black 8.0 mm Maintenance and Service Guide Head...
  • Page 173 Phillips M2.0 × 8.0 Screw (Continued) Where used: Two screws that secure the left and right display supports to the base enclosure (documented in Section 5.18) Figure C-16. Phillips M2.0 × 8.0 Screw Locations Maintenance and Service Guide Table C-6 Color Qty.
  • Page 174 Screw Listing Phillips M2.0 × 8.0 Screw (Continued) Where used: Two screws that secure the system board to the base enclosure through the processor support bracket (documented in Section 5.18) Figure C-17. Phillips M2.0 × 8.0 Screw Locations C–18 Table C-6 Color Qty.
  • Page 175 1–14 Maintenance and Service Guide cables, service considerations caps lock light 1–13 CD-ROM drive CD-RW drive, specifications Common Port Replicator, 1–15 Compaq Diagnostics 2–1 components 5–4 Computer Setup computer specifications 6–1 connector cover Index 4–2 OS loading problems 2–24 specifications 6–10...
  • Page 176 Index connector pin assignments external monitor connector A–5 headphone jack A–6 microphone jack A–6 modem connector A–2 monitor connector A–5 network connector A–1 parallel connector A–4 RJ-11 jack A–2 RJ-45 jack A–1 speaker jack A–6 S-video A–3 USB connector A–2 connectors, service considerations 4–2 cursor control keys 1–11...
  • Page 177 external monitor connector location 1–9 pin assignments A–5 removal 5–38 spare part number 3–9 5–38 fan channel illustrated 3–14 removal 5–46 features 1–2 feet illustrated 3–14 locations 5–9 Fn key 1–11 front components 1–6 function keys 1–10 grounding equipment and methods 4–6 hard drive OS loading problems 2–20...
  • Page 178 Index mass storage devices 3–16 memory expansion board replacement 5–9 spare part numbers 3–13 memory expansion compartment 1–15 memory expansion compartment cover illustrated 3–14 removal 5–10 memory map specifications 6–19 microphone 1–13 microphone jack location 1–9 pin assignments A–6 mini PCI board removal 5–12 spare part numbers 3–13 mini PCI compartment 1–15...
  • Page 179 operating system loading, troubleshooting 2–19 optical drive, spare part numbers 3–13 packing precautions 4–4 parallel connector location 1–8 pin assignments A–4 parts catalog 3–1 password, clearing 1–4 PC Card bezel illustrated 3–14 removal 5–48 PC Card eject button 1–9 PC Card slot 1–9 PC Card slot space saver 3–14 plastic parts 4–2 pointing device,...
  • Page 180 3–9 5–35 TouchPad bracket illustrated 3–14 removal 5–36 TouchPad buttons 1–13 transporting precautions 4–4 troubleshooting audio 2–25 Compaq Diagnostics 2–7 Computer Setup 2–2 docking station 2–18 flowcharts 2–10 keyboard 2–28 modem 2–30 network 2–30 nonfunctioning device 2–18 2–27...
  • Page 181 universal serial bus (USB) connector location 1–9 pin assignments A–2 vents 1–7 1–8 video troubleshooting 2–16 volume control buttons 1–13 Maintenance and Service Guide 1–14 Windows application key 1–11 Windows logo key 1–11 workstation precautions 4–5 Index Index–7...

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