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Remote control issue
The remote control does not work.
Source device issue
A beeping sound is heard when my PC is booting.
Other issue
The product smells like plastic.
Audio or video cuts out intermittently.
Small particles are found on the edges of the product.
When I try to change the PC resolution, a message
resolution is not supported.
appears.
HDMI Black Level
is not functioning properly on an HDMI device
with YCbCr output.
There is no sound in HDMI mode.
Make sure that the batteries are correctly in place (+/-).
Check if the batteries are flat.
Check for power failure.
Make sure that the power cord is connected.
Check for any special lighting or neon signs switched on in the vicinity.
If a beeping sound is heard when your PC is booting, have your PC serviced.
The plastic smell is normal and disappears over time.
Check the cable connection and connect it again if required.
Using a very hard or thick cable may corrupt audio and video files.
Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it is
recommended to use right-angle cables.
The particles are part of the product design. The product is not defective.
The defined
The message
The defined resolution is not supported.
maximum resolution of the display.
To resolve the issue, change the PC resolution to a resolution supported on the display.
This function is available only when a source device, such as a DVD player and STB, is connected to the
product via an HDMI (RGB signal) cable.
Displayed picture colours may not look normal. Video or sound may not be available. This can occur if a
source device that only supports an older version of the HDMI standard is connected to the product.
appears if the input source resolution exceeds the
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