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CONSUMER ASSISTANCE
If you are missing parts, need assistance operating your safe, or have questions, we are available to help.
NOTE: Do not contact stores if you have a problem with your safe. Stores will not accept returned
product. Please contact us so we can help.
CONTACT US
Email:
Address:
Telephone:
ORDERING ADDITIONAL OVERRIDE ACCESS KEYS
If you lose your Override Access Keys or need to order additional keys, please gather the following
information and contact our Consumer Assistance Department.
1. PROOF OF OWNERSHIP (1 of 2 Options Below)
Sales Receipt & Personal Identification - International Orders Only
Copy of sales receipt showing Store, Date and Product Description
•
Copy of your picture I.D. (Driver's license, passport, other I.D.)
•
Product Ownership Verification Form
If sales receipt is not available, contact us by email or telephone to request a Product
•
Ownership Verification Form
2. CONTACT & PRODUCT INFORMATION
Contact Information
Name and mailing address
•
Email address (if available)
•
Telephone number
•
Best time to contact you
•
Product Information
Safe Model #
•
Safe Serial #
•
3. METHOD OF PAYMENT
Telephone: Visa or Mastercard
•
Mail: Check or Money Order
•
NOTE: Please contact us for pricing. Terms subject to change without prior notification.
LHLPCustomerService@LHLPinc.com
Consumer Assistance Dept.
LH Licensed Products, Inc.
860 East Sandhill Avenue
Carson, CA 90746 USA
US/Canada: 1-877-354-5457 (Toll Free)
Mexico: 01-800-288-2872 (Toll Free) -
800-860-1677 to complete your call.
Australia: 0011-800-5325-7000 (Toll Free)
Germany/New Zealand: 00-800-5325-7000 (Toll Free)
Other Countries: 2-digit country code-310-323-5722 (Toll Charges Apply)
Call Center Hours
7am-5pm PST, Mon-Fri
PST = Pacific Standard Time (local time in Los Angeles, CA, USA)
International Consumers:
If you need to speak with a consumer assistant and cannot contact us during
the call center hours above, please send an email or leave a telephone message,
including your Name, Telephone Number and the best time for us to contact you
during the Call Back hours noted above and we will make every effort to reach
you and answer any concerns.
After English voice recording stops, enter
Call Back Hours
US/Canada: 7am-5pm PST, Mon-Fri
Other Countries: 7am-8pm PST, Mon-Fri
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