Troubleshooting Pppoe Or Pppoa; Troubleshooting Internet Browsing - NETGEAR DG824M Reference Manual

Reference Manual for the Model DG824M Wireless ADSL Modem Gateway
Inform your ISP that you have bought a new network device, and ask them to use the
gateway's MAC address.
OR
Configure your gateway to spoof your PC's MAC address. This can be done in the Basic
Settings menu. Refer to

Troubleshooting PPPoE or PPPoA

The PPPoA or PPPoA connection can be debugged as follows:
Access the Main Menu of the gateways configuration at http://192.168.0.1.
1.
Under the Maintenance heading, click the "Show WAN Status" button.
2.
If all of the steps indicate "OK" then your PPPoE or PPPoA connection is up and working.
3.
If any of the steps indicates "Failed", you can attempt to reconnect by clicking "Connect". The
4.
gateway will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you may be using an incorrect Service Name, User
Name or Password. There also may be a provisioning problem with your ISP.
Note: Unless you connect manually, the gateway will not authenticate using PPPoE or
PPPoA until data is transmitted to the network.

Troubleshooting Internet Browsing

If your gateway can obtain an IP address but your PC is unable to load any web pages from the
Internet:
• Your PC may not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS
servers for your use. If you entered a DNS address during the gateway's configuration, reboot
your PC and verify the DNS address as described in
C-6. Alternatively, you may configure your PC manually with DNS addresses, as explained in
your operating system documentation.
• Your PC may not have the gateway configured as its TCP/IP gateway.
8-6
"Manually Configuring Your Internet Connection" on page
"Verifying TCP/IP Properties" on page
3-18.
Troubleshooting