Cabinet Care (Optional); Unplug Condensation Drain Holes; Troubleshooting - Rheem Raypak Professional Series Installation And Operating Instructions Manual

Heat pump pool & spa heater
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CAUTION: To clean the fins, spray gently with a
A
garden hose. DO NOT pressure wash. Doing so will bend
the fins and such damage will not be covered under
warranty.

Cabinet Care (optional)

The stainless steel cabinet is designed for harsh outdoor
use and requires little care. However, you can clean it if
you wish.
A
WARNING: Shut OFF electricity to the unit before
cleaning.
Wash the cabinet with soap and water.

Unplug Condensation Drain Holes

The unit extracts humidity from the air as it passes through
the coil, similar to the way a cold drink outside "sweats"
on a hot day. This condensation drains from the bottom of
the unit.
1. Routinely check to be sure the condensation drain
holes in the base of the unit are not plugged with dirt
or debris.
2. If condensation becomes a problem, optional drain
pans are available from your heater distributor or
pool dealer.

16. TROUBLESHOOTING

If your unit does not operate, or simply does not heat your
pool water, Fault Codes on the front control panel, can
provide valuable clues as to what is wrong, and may even
indicate precisely what the problem is. Always observe
these codes before calling a service representative.
By reporting on the telephone the Fault Codes that are
showing, the service rep may be able to solve the problem
without the expense of a service call.
UNIT IS RUNNING, BUT NOT HEATING
Is water flow through the unit adequate? Check
the unit for obstructions, such as a clogged filter
pump strainer, a dirty filter, or valves not positioned
correctly. Check the operation of the flow switch.
Is the ejected air from the unit 8°–10°F (4.5°–5.6°C)
cooler than incoming air? If so, the unit is extracting
heat from the air and transferring it to the pool.
Is water condensing on the evaporator and internal
copper pipes? This is also evidence of heat removal
from the air. When the air is cool with low humidity,
condensation may not be evident.
How long has the unit been operating? During initial
pool heating in cold weather, it may require a week to
elevate the water temperature to a comfortable level.
Normally, it takes about 4 days.
How many hours per day is the unit operating? Remember
that the heater only operates while the pool pump is
running. Set the time clock to permit 24 hour per day
operation. After the desired temperature is reached, return
the unit to normal operation of 8–10 hours per day.
NOTE: If the pool pump and heater shut OFF before the
water temperature is raised to the desired level, you must
lengthen the running time of both. To do this, reset the
time clock dial for the longer running time, or manually
operate the pump with the timer override switch. Since
the unit capacity and efficiency are both greater at higher
ambient air temperatures, run time should be set to take
advantage of all daylight hours, when the air is generally
warmer.
Is airflow through the unit being obstructed?
Restrictions such as shrubbery, tall grass, dirty
coils, or any other obstruction to airflow will reduce
performance.
Is the pool blanket/cover being used? Unblanketed
pools can lose up to 10°F (5.5°C) per night compared
to 4°F (2.2°C) or less when a blanket is used. Without
a blanket, the total heat gained during the day can be
lost overnight.
Are rapid heat losses occurring in some other way,
such as high wind, spillage, rainfall, flow through
solar panels at night, or a high water table?
UNIT IS NOT RUNNING
Is the temperature display on? If not, the circuit
breaker may be shut OFF or tripped. Reset the
breaker by switching it OFF, and then back ON. Verify
that the breaker is set and operating properly before
calling for service.
Is the thermostat setting and the Pool/Spa setting
correct? Verify that the temperature has been
properly set on the thermostat, and that it is higher
than the current water temperature.
Have you waited approximately 5 minutes for the time
delay? After the unit has been running and then shut
OFF for any reason, there is a delay before operation
can begin again.
Is the Heat Light ON? If not, then the thermostat
setting is not higher than the temperature of the
water. Raise the thermostat setting.
NOTE: The heater will not run when the Remote position
is selected on the Pool/Spa selector switch and there is
no remote control system attached.
CONDENSATION SEEMS EXCESSIVE
Heat pump pool heaters can produce a large amount of
condensation (water) during operation. If you suspect that
the unit is leaking:
Use a pool chemistry test kit to confirm there is no chlorine
in the condensation. Or,
11

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