Technical Support; Troubleshooting Tips - NETGEAR ProSafe FVS338 Install Manual

Note: To connect to the firewall, your computer must be configured to obtain an
IP address automatically via DHCP. If you need instructions on how to do this,
please refer to the online Reference Manual; a link to the manual is on the
Resource CD that came with your firewall.
b. For security reasons, the firewall
has its own user name and
password. When prompted, enter
admin for the firewall User Name
and password for the firewall
Password.
c. Click Login. You are now
connected to the FVS338 VPN
Firewall user interface. The
Broadband ISP Settings screen will display.
.
2. C I
ONNECT TO THE NTERNET
a. Click Auto Detect at the bottom of the Broadband ISP Settings screen. The
router will automatically attempt to detect your connection type. If you know
your ISP connection type, you can manually configure the router settings. If
connecting manually, click Apply to save your settings.
b. When finished, click Test to verify that the Internet connection is active.
If you set up your FVS338 to use a Dial-up modem:
a. Select the Dialup ISP Settings tab. The Dialup ISP Settings screen will display.
b. Enter your dialup account information. If you need assistance, see the online
Reference Manual.
c. Click Apply to save your settings.
Note: If you were unable to connect to the firewall, please refer to the Trouble-
shooting Chapter in the online Reference Manual.

Troubleshooting Tips

Here are some tips for correcting common problems you may encounter.
Be sure to restart your network in this sequence:
1. Turn off and unplug the modem, turn off the FVS338, and shut down the computer.
2. Plug in and turn on the modem. Wait until it cycles up—approximately 2 minutes.
3. Turn on the FVS338. Wait until the amber test light goes out.
4. Turn on your computer.
Make sure the Ethernet cables are securely plugged in.
• The Internet status light on the firewall will be lit if the Ethernet cable to the firewall
from the modem is plugged in securely and the modem and firewall are turned on.
• For each powered on computer connected to the firewall with a securely plugged in
Ethernet cable, the corresponding firewall LOCAL port status light will be lit. The
front and back of the FVS338 identifies the number of each LOCAL port.
Make sure the network settings of the computer are correct.
Computers must be configured to obtain IP and DNS addresses automatically via DHCP.
For help with this, please see the online FVS338 ProSafe VPN Firewall 50 Reference
Manual; a link to the manual is on the Resource CD.
For Cable Modem connections, use MAC spoofing.
Some cable modem ISPs require that you use the MAC address of the computer registered
on the account. If so, in the Router's MAC Address section (accessed through the
Advanced link on the Broadband ISP Settings screen), select either "Use this
Computer's MAC" or "Use this MAC address" and enter the appropriate MAC address.
The router will then capture and use the MAC address of the computer that you identified.
You must select the computer that is registered with your ISP. Click Apply to save your
settings. Restart the network in the correct sequence.
August 2006
Use the FVS338 status lights to verify correct operation.
If the FVS338 test light does not go out within approximately 2 minutes of turning on the
router, reset the router as described in the online Reference Manual.

Technical Support

Thank you for selecting NETGEAR products.
After completing setup and configuration, locate the serial number on the bottom label of
the FVS338 VPN Firewall and use it to register your product at
http://www.netgear.com/register.
Registration on the web site or over the phone is required before you can use our
telephone support service. The phone numbers for worldwide regional customer support
centers are on the Warranty and Support Information card that came with your product.
Go to http://www.netgear.com/support for product updates and web support.
This symbol was placed in accordance with the European Union Directive 2002/
96 on the Waste Electrical and Electronic Equipment (the WEEE Directive). If
disposed of within the European Union, this product should be treated and
recycled in accordance with the laws of your jurisdiction implementing the
WEEE Directive.
©2006 by NETGEAR, Inc. All rights reserved.
NETGEAR, the NETGEAR logo and ProSafe are trademarks or registered trademarks of NETGEAR, Inc. in the
United States and/or other countries. Other brand and product names are trademarks or registered trademarks of
their respective holders.
Information is subject to change without notice.