Technical Support; Troubleshooting Tips - NETGEAR ProSafe FVS318G Installation Manual

FVS318G_IG.fm Page 2 Thursday, December 20, 2012 10:42 AM
2. Enter admin as the user name and password for the password, both in
lowercase letters, and click Login. The Router Status screen displays.
3. If you need to change settings, select Network Configuration, enter settings
for your network, and click Apply.
4. You can click Broadband Status in the upper right of the screen to display the
Connection Status screen.
5. If you are not connected, click renew on the Connection Status screen to
connect to the network.

Troubleshooting Tips

Make sure that the WAN settings are correct.
Some cable modem ISPs require you to use the MAC address of the computer
registered on the ISP account. The VPN firewall automatically detects your
computer MAC address. If you are not using the computer registered with your ISP,
you can manually enter the correct MAC address.
December 2012
1. Select Network Configuration > WAN Settings.
The Broadband Settings screen displays.
2. Click the Advanced option arrow in the upper right of the screen.
The Broadband Advanced Options screen displays.
3. Select Use this MAC Address and enter the MAC address registered with
your ISP.
4. Click Apply.

Technical Support

Thank you for selecting NETGEAR products.
After installing your device, locate the serial number on the label of your product and
use it to register your product at https://my.netgear.com.
You must register your product before you can use NETGEAR telephone support.
NETGEAR recommends registering your product through the NETGEAR website.
For product updates, documentation, and support, visit http://support.netgear.com.
NETGEAR recommends that you use only the official NETGEAR support
resources.
You can get the reference manual online at http://downloadcenter.netgear.com
through a link in the product user interface.
For the current EU Declaration of Conformity, visit
http://support.netgear.com/app/answers/detail/a_id/11621/.
NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of
NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to
change without notice. Other brand and product names are registered trademarks or trademarks of their
respective holders. © NETGEAR, Inc. All rights reserved.
Intended for indoor use only in all EU member states, EFTA states, and Switzerland.
or