Lab 4: Advanced Feature Lab - Cisco UC500 Series Technical Training Manual

LAB 4: Advanced Feature Lab

This lab will focus on configuring some advanced features using CCA, CME/CUE GUI, and CLI.
Features configured in this lab include
a) Phone features - Monitor buttons, Overlays, Shared Directory Numbers, Speed-dial, Call Forward
from non-primary line, etc.
b) System features - Local Directory, Blast (Parallel Hunt) Groups, Night Service, Forwarding from
Hunt-Groups, etc.
Phone features – Monitor buttons
1. Launch the "Voice" configuration page on CCA
2. Go to the "Users" tab. Select the more option for aip. We will treat this phone as operator's phone.
3. On button 3, select the type as Monitor and from the extension pull-down select 202.
4. Click on OK for "More" window & then click on Apply at the bottom of the Voice configuration
page.
5. Once the changes are applied, check aip's IP Phone and ensure that the monitor buttons are created.
6. Verify the monitor functionality
- A call on 202 should indicate its presence on the respective monitor button, with the button
LED turning red, and the icon for the monitoring line showing offhook state.
- Pressing the monitor button while the monitored line is idle will speed-dial the extension that is
being monitored.
- You can transfer a call from 201 to 202 by answering an incoming call, pressing Trnsfer
softkey and pressing button 3, followed by Trnsfer softkey again.
LAB4: Advanced Feature Lab