Product Warranty - CyberPower BP48V45ART2U User Manual

Product Warranty

Limited Warranty and Connected Equipment Guarantee
Read the following terms and conditions carefully before using the CyberPower Battery Pack
(the "Product"). By using the Product you consent to be bound by and become a party to the
terms and conditions of this Limited Warranty and Connected Equipment Guarantee (together
referred to as this "Warranty"). If you do not agree to the terms and conditions of this Warranty,
you should return the Product for a full refund prior to using it.
Who Is Providing this Warranty?
CyberPower Systems (USA), Inc. /CyberPower Systems, Inc. provides this Limited Warranty.
What Does this Warranty Cover?
This warranty covers defects in materials and workmanship in the Product under normal use and
conditions. It also covers equipment that was connected to the Product and damaged because
of the failure of the Product.
What Is the Period of Coverage?
This warranty covers the Product for three years and connected equipment for as long as you
own the Product.
Who Is Covered?
This warranty only covers the original purchaser. Coverage ends if you sell or otherwise transfer
the Product.
How Do You Get Warranty Service?
1. Before contacting CyberPower, identify Your Product model number, the Purchase Date, and
each item of Connected Equipment.
2. Email us at tech@cpsww.com or Call us at (877) 297-6937.
3. If your product requires warranty service you must provide a copy of your dated purchase
receipt or invoice.
How Do You Open A Connected Equipment Claim?
1. Call us at (877) 297-6937 or write to us at Cyber Power Systems (USA), Inc., 4241 12th Ave.
E., STE 400, Shakopee, MN 55379, or send us an e-mail message at claims@cpsww.com for
instructions, within 10 days of the occurrence.
2. When you contact CyberPower, identify the Product, the Purchase Date, and the item(s) of
Connected Equipment. Have information on all applicable insurance or other resources of
recovery/payment that are available to the Initial Customer and Request a Claim Number.
3. You must provide a dated purchase receipt (or other proof of the original purchase) and
provide a description of the damage to your connected equipment.
4. Pack and ship the product to CyberPower and, if requested, the item(s) of Connected
Equipment, a repair cost estimate for the damage to the Connected Equipment, and all
claim forms that CyberPower provides to you. Show the Claim Number on the shipping label
or include it with the product. You must prepay all shipping costs, you are responsible for
packaging and shipment, and you must pay the cost of the repair estimate.
How Long Do I Have To Make A Claim?
All claims must be made within ten days of the occurrence.
Copyright © 2013 CyberPower Systems, Inc.
15