Trouble Shooting; Customer Service And Warranty; Product Registration - CyberPower BP48V45ART2U User Manual

Hide thumbs Also See for BP48V45ART2U:

User manual (11 pages)

Table Of Contents

Table of Contents

Problem

The UPS LCD does

not perform expected

runtime.

The battery pack does

not work.

Customer Service and Warranty

If the battery pack requests further service, please refer to the following information:

1. Call us at (877) 297-6937 or write to us at Cyber Power Systems (USA), Inc., 4241 12th Ave. E., STE

400, Shakopee, MN 55379 or send us an e-mail message at sales@cpsww.com for instructions.

2. When you contact CyberPower, identify the Product, the Purchase Date, and the item(s) of

Connected Equipment. Have information on all applicable insurance or other resources of recovery/

payment that are available to the Initial Customer and Request a Claim Number.

3. You must provide a dated Proof-of-Purchase receipt (or other proof of the original purchase) and

provide a description of the defect.

4. Pack and ship the product to CyberPower and, if requested, the item(s) of Connected Equipment, a

repair cost estimate for the damage to the Connected Equipment, and all claim forms that CyberPower

provides to you. Show the Claim Number on the shipping label or include it with the product.

You must prepay all shipping costs, you are responsible for packaging and shipment, and you

must pay the cost of the repair estimate.

Product Registration

CyberPower requests that you complete and return the Warranty Registration Card enclosed

with the Product or register the Product at its website (www.cpsww.com) to establish that you are

the Initial Customer of the Product, and therefore entitled coverage under the Limited Warranty

and the Connected Equipment Guarantee (Registration is not required for coverage, but note: if

you do not register your purchase, you will be required to provide proof of purchase).