EnGenius DuraFon 1X Quick Reference Sheet

DuraFon 1X Quick Reference Sheet
Click here to complete and submit an online RMA form if your EnGenius product requires repair. If you are unable to complete the
online RMA form, you may download it here, complete it and email it to: support@engeniustech.com
TIPS
Customizing the Handset name:
It is recommended that you customize the name for your handset to match the user's name and/or extension it is
wired to. PRESS MENU, 5, 5, then add your customized display name.
How to transfer a call to a different extension:
If using a PBX, while on the call, PRESS the green TALK button (Flash), then dial the extension, then "END" to
complete the transfer. For Nortel PBX's PRESS FLASH + Star(*) 70 + extension + END.
How to turn up the earpiece volume: See reference #9.
How to turn up/down microphone sensitivity: See reference #9.
BASIC TROUBLESHOOTING
If you encounter any issues with the system, do a power reset on both Handset(s), and Base Station.
If the issue persists, try resetting the Handset and Base Station. NOTE: You will have to re-register all Handsets.
Ref #1 – Removing the "enter base ID" prompt:
If the Handset asks for base ID every time you press talk, PRESS MENU, 8, 2 (for outgoing calls for base 1 settings),
and then off. This should only be on when multiple Base Stations are used.
Ref #2 – Base Station won't go into Registration Mode:
Make sure only the power light is on with the Base Station. The unit may be in BROADCAST or 2-Way Mode, which
will not allow it to be reset, or have line access. Do a power reset on the Base Station to clear.
Ref #3 – Change from PULSE to TONE DIALING:
You must have an admin phone (ID 11, or 12). If not, do step 4, then 5. From the admin Handset PRESS MENU 9,
then "10" for base ID, then 1 for dial mode.
Ref #4a – Resetting Handset serial #'s below 071100601:
Press MENU, *##*, then 7, then 1 (Clear all), then press OK, then power cycle.
Ref #4b – Resetting Handsets 071100600 to 112000001:
Press MENU, 5, star (*), then 1 (clear all), then power recycle.
Ref #4c – Resetting Handsets 113000001 or higher (V2):
Press MENU, *##*, then *, then 1 (Clear all), then press OK, then power cycle.
Ref #5 – Resetting the Base Station:
First POWER-UP the Base Station unit for at least 5 seconds. PRESS and HOLD the RESET BUTTON (near the
phone line plug on the back of the unit), until all four green LED lights illuminate on and off. This will happen quickly.
The Base Station is now reset. This means registration information now starts back at "11". Now go to step Ref #6.
Ref #6 – Registering Handsets:
First POWER-UP the Base Station for at least 5 seconds. PRESS and HOLD the register (labeled REG) button until
all four green LED lights illuminate. Next, press MENU, 6, 1. The display will say registered with a new ID. The first
registered id will be 11 and will go up to 19 (up to 9 handsets per base). ID 11 and 12 are the "administrative
handsets". Admin phones can do more things, such as adding additional Base Stations within the system.