Johnson Controls tyco iSTAR Edge G2 Installation And Configuration Manual

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iSTAR Edge G2 Controller
Installation and Configuration Guide
March 2021
Document Number:8200-1917-02
Revision: B0
www.swhouse.com

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Summary of Contents for Johnson Controls tyco iSTAR Edge G2

  • Page 1 iSTAR Edge G2 Controller Installation and Configuration Guide March 2021 Document Number:8200-1917-02 Revision: B0 www.swhouse.com...
  • Page 2 The trademarks, logos, and service marks displayed on this document are registered in the United States [or other countries]. Any misuse of the trademarks is strictly prohibited. All trademarks not owned by Johnson Controls are the property of their respective owners, and are used with permission or allowed under applicable laws.
  • Page 3: Table Of Contents

    Table of Contents Preface Finding More Information Software House Customer Support Center Chapter 1 - Overview iSTAR Edge G2 Overview Main Features and Specifications Chapter 2 - Installation Prerequisites Installation Planning Installing the iSTAR Edge G2 Gateways and Firewalls LAN and WAN Configurations Gateways and Firewalls IP Management Tools Using NetBIOS and Fully Qualified Domain Names...
  • Page 4 Visual Indicators LEDs Onboard Controls Reset Button Switches and Jumpers Rotary Switch RM Port Termination Switches Output Relay (Wet or Dry Jumper) PoE or PoE+ Jumpers C•CURE 9000 Status Tab Chapter 6 - Connections Connections Four Wiegand Readers Four RM Readers Two Wiegand and Two RM Readers RM Port Terminators Inputs...
  • Page 5 Configuring an iSTAR cluster Configuring a Controller Configuring SNMP Upgrading Firmware Installing the firmware over an Ethernet connection Chapter 9 - Diagnostics iSTAR Web Page Diagnostics Diagnostics Page Diagnostic Tests Rotary Switch SW1 Diagnostic Tests Card Reader Diagnostics Output Diagnostics Input Change Display Mode Ethernet Port Test Digital Certificate Signing Troubleshooting...
  • Page 6: Preface

    Preface This guide is designed for experienced security system users. The guide describes procedures for installing and configuring the iSTAR Edge G2 controller. The guide assumes that you are a certified C•CURE 9000 technician and have already installed C•CURE 9000. In this preface Finding More Information Software House Customer Support Center...
  • Page 7: Finding More Information

    Preface Finding More Information The C•CURE 9000 manuals are available from the Software House Member Center website (http://www.swhouse.com/TechnicalLibrary/TechLibSW.aspx). You can access C•CURE 9000 Help by pressing F1 or clicking Help from the menu bar in the Administration/Monitoring Station applications. iSTAR Edge G2 Controller Installation and Configuration Guide...
  • Page 8: Software House Customer Support Center

    Preface Software House Customer Support Center Technical Support Portal The Technical Support Portal provides knowledge-based articles, technical documents, and tips to install and use Software House products. Qualified Integrators can register to access the Technical Support Portal at http://www.swhouse.com. Click Support and select Support Portal to access the Support Portal log in page.
  • Page 9 Preface ■ UK: +44 330 777 1300 ■ Israel: +972-772 201 350 ■ Spain: 900 99 31 61 ■ Denmark: +45-4494 9001 ■ France: 0800 90 79 72 ■ Germany: 0800 1806 757 ■ Italy: +39-0230 510 112 ■ Belgium: 0800 76 452 ■...
  • Page 10 Preface ■ Sao Paulo: + 55 11 3181 7377 iSTAR Edge G2 Controller Installation and Configuration Guide...
  • Page 11: Chapter 1 - Overview

    Chapter 1 - Overview This chapter provides an overview of the iSTAR Edge G2 features and specifications. This guide assumes you are a certified dealer or installer who has attended iSTAR Edge G2 training and that you are familiar with networking concepts and hardware installations. In this chapter: iSTAR Edge G2 Overview Main Features and Specifications...
  • Page 12: Istar Edge G2 Overview

    iSTAR Edge G2 Overview The iSTAR Edge G2 is a cost-effective, 4-door controller that can be powered using Power-over-Ethernet (PoE) and is suitable for installation above or near controlled doors. The iSTAR Edge G2 can be clustered with other iSTAR Edge G2 controllers. C•CURE 9000 version 2.80 SP2 or newer is required for the iSTAR Edge G2.
  • Page 13 Chapter 1 - Overview Table 1:  iSTAR Edge G2 Power Ratings Product Circuit Voltage Current Input DC input 12 or 24 VDC PoE Input Tested by UL with Phihong Edge G2 Series POE125U-4-HP-R and POE36U- 1AT-R Output Wiegand (2 provided) 12 VDC 750mA each RM/RS485 (4 provided) 12 VDC...
  • Page 14 Chapter 1 - Overview I/Os Power limit of the port cannot be exceeded when configuring the ports. NOTE • x8 general purpose inputs. • x4 general purpose relays. — Dry or wet contact settable per relay by jumpers. • x8 I8s and x8 R8s can be configured on any of the 4 RM ports. •...
  • Page 15 Chapter 1 - Overview Compliance • FCC, CE, EN50133, UL294, UL1076, UL2610, UL60950 by CB Scheme (International Safety) & RoHS. Environmental Requirements Table 3 Page 15 shows the iSTAR Edge G2 environmental requirements. Table 3:  Environmental Requirements Status Range Operation 32° F (0° C) to 120° F (48.9° C) Storage 4°...
  • Page 16 Chapter 1 - Overview Table 5:  iSTAR Edge G2 Door Map iSTAR Edge G2 Controller Installation and Configuration Guide...
  • Page 17: Chapter 2 - Installation Prerequisites

    Chapter 2 - Installation Prerequisites This chapter provides information on installation prerequisites for the iSTAR Edge G2. In this chapter Installation Planning Installing the iSTAR Edge G2...
  • Page 18: Installation Planning

    Installation Planning Ensure you check all of the equipment, power supply, wiring, clearances, and code compliance at the site before proceeding to install the iSTAR Edge G2. Equipment Check Verify that all contents of the shipped boxes match the packing lists. The iSTAR Edge G2 hardware does not include mounting hardware for an installation.
  • Page 19 Chapter 2 - Installation Prerequisites Wiring Distances The iSTAR Edge G2 supplies 12V at its reader connectors. To determine the maximum wiring distance of a reader from an iSTAR Edge G2, check the voltage that reaches each reader and compare the voltage with the minimum requirements in the Minimum Reader Voltage table.
  • Page 20: Installing The Istar Edge G2

    Installing the iSTAR Edge G2 The section describes how to install the iSTAR Edge G2 enclosure. Mounting the Enclosure The iSTAR Edge G2 module must be installed in a GSTAR-CAN to maintain UL listing. The system must be installed indoors within a protected premises in accordance with the National Electrical Code (NFPA70), and NOTE relevant local authority regulations.
  • Page 21: Gateways And Firewalls

    Gateways and Firewalls iSTAR Edge G2 configurations provide access to remote C•CURE systems across firewalls and Network Address Translators. This is because the master controller automatically accepts a translated IP address if one is assigned from a remote host, or from an attached Network Address Translator. The TCP/IP ports, listed in ,must be open and unblocked by any firewall.
  • Page 22: Lan And Wan Configurations

    LAN and WAN Configurations The TCP/IP protocol transfers data across a number of networks. iSTAR Edge G2 controllers uses the TCP/IP protocol to communicate with each other within a LAN or across a WAN network. Figure 1:  Sample iSTAR Edge G2 network iSTAR Edge G2 Controller Installation and Configuration Guide...
  • Page 23: Gateways And Firewalls

    Gateways and Firewalls iSTAR Edge G2 configurations provide access to remote C•CURE systems across firewalls and Network Address Translators. This is because the master controller automatically accepts a translated IP address if one is assigned from a remote host, or from an attached Network Address Translator. The TCP/IP ports, listed in ,must be open and unblocked by any firewall.
  • Page 24: Ip Management Tools

    IP Management Tools iSTAR Edge G2 controllers can be configured to accept IP addresses and device names from one of the following: ■ Local Dynamic Host Configuration Protocol (DHCP) server. ■ Windows Internet Naming Service (WINS). ■ Domain Name System (DNS) servers. DHCP servers simplify IP management by automatically distributing an IP address to clients when they broadcast to the DHCP server.
  • Page 25 Figure 2:  Locked iSTAR Edge G2 Configuration Example iSTAR Edge G2 Controller Installation and Configuration Guide...
  • Page 26: Cluster Configurations

    Cluster Configurations iSTAR Edge G2 controllers use cluster configurations to distribute information and control actions to connected components without host intervention. iSTAR hardware in cluster configurations can perform many actions locally and share information with other cluster members even when the controller is not communicating with the host (for example, during a communications failure).
  • Page 27: Adding Controllers To The Cluster

    Figure 4:  Single Master Configuration For UL listed products, UL has only evaluated the Primary communications path. NOTE Table 9 Page 27 table, below, shows the configuration options for clusters that provide communication using a single master controller. Table 9:  Supported Communications Paths for Single Master Cylinder Primary Secondary Network...
  • Page 28: Communications Path

    Communications Path The master controller connects to the host over a primary communication path. Primary Communications Path The primary path is the first communication path that clusters use to establish communications with the host. The master is the only controller in a cluster that passes messages between the host and cluster members. Cluster members do not communicate with the host directly;...
  • Page 29 • Specifying connection parameters for establishing and maintaining the primary path. iSTAR Edge G2 Controller Installation and Configuration Guide...
  • Page 30: Chapter 4 - Power And Backup

    Chapter 4 - Power and Backup This chapter gives information on powering, and backing up, the iSTAR Edge G2. In this chapter Power Input Power Output Backup...
  • Page 31: Power Input

    Chapter 4 - Power and Backup Power Input The following are the iSTAR Edge G2 power input options. 12/24 VDC The iSTAR Edge G2 can be powered by a UL 603 or UL 2610 External Power Supply, such as the Software House apS, for 12/24 VDC input.
  • Page 32: Power Output

    Chapter 4 - Power and Backup Power Output iSTAR Edge G2 has various ways of providing power to external devices. Table 11 displays information on power outputs for the different ports on the iSTAR Edge G2. Table 11:  Power Output Capabilities Circuit Voltage Current...
  • Page 33: Backup

    Chapter 4 - Power and Backup Backup If the iSTAR Edge G2 loses power, it automatically switches to temporary power from onboard supercapacitors. The firmware will stop all internal processes and writes the current data to the onboard flash memory. The controller then powers down. iSTAR Edge G2 Controller Installation and Configuration Guide...
  • Page 34: Chapter 5 - Controls And Displays

    Chapter 5 - Controls and Displays This chapter explains the switches, buttons, jumpers, LEDs, and LCD display on the iSTAR Edge G2. Switches, Jumpers, and LEDs Visual Indicators Onboard Controls C•CURE 9000 Status Tab...
  • Page 35: Switches, Jumpers, And Leds

    Chapter 5 - Controls and Displays Switches, Jumpers, and LEDs The iSTAR Edge G2 door map displays the position of switches, jumpers, and LEDs. Refer to Chapter 1: Overview for more information on the iSTAR Edge G2 door map. iSTAR Edge G2 Controller Installation and Configuration Guide...
  • Page 36: Visual Indicators

    Chapter 5 - Controls and Displays Visual Indicators iSTAR Edge G2 contains a number of visual indicators. The iSTAR Edge G2 LCD display and associated diagnostic tests have not been evaluated by UL. NOTE The LCD display displays status messages and diagnostic information, not access control information. •...
  • Page 37 Chapter 5 - Controls and Displays Table 13:  LED Operation Indicator Input power Input power Input power lost, Input Controlled good, door closed good, door open backing up/sleeping power < Power LED Hardware Bright White LED Firmware Relay Activation LEDs Firmware All other indicators, and LCD backlight Firmware All other indicators, and LCD backlight...
  • Page 38 Chapter 5 - Controls and Displays iSTAR Edge G2 Controller Installation and Configuration Guide...
  • Page 39: Onboard Controls

    Chapter 5 - Controls and Displays Onboard Controls iSTAR Edge G2 provides a number of a onboard controls. Reset Button The reset button performs a hard reset of the processor and erases the RAM memory. Flash memory, including backups and ICU configuration information, is not erased by pressing the reset button.
  • Page 40: Rm Port Termination Switches

    Chapter 5 - Controls and Displays Normal operation Display raw card data (slow mode) Display raw card data (fast mode) Display input changes (slow mode) Display input changes (fast mode) Display output changes (slow mode) Display output changes (fast mode) Relay cycle test Hardware test Note: There needs to be an active 6.8.1 ICU for this.
  • Page 41 Chapter 5 - Controls and Displays Figure 6:  Termination Switches RS-485 RM1 and RM2 are full or half duplex. There is a termination switch for each port: Position 1 Half Duplex RSTXD Full Duplex TXD ON=Termination applied Position 2 Full Duplex RXD ON=Termination applied RM3 and RM4 are half duplex.
  • Page 42: Output Relay (Wet Or Dry Jumper)

    Chapter 5 - Controls and Displays Output Relay (Wet or Dry Jumper) The four output relays can be Dry or Wet based on the position of the jumpers. • When Dry the integrator must supply the external power that the relay switches. When set to Dry, use the C, NO, and NC connections.
  • Page 43: Chapter 6 - Connections

    Chapter 6 - Connections This chapter explains the wiring of various components. In this chapter: Connections Inputs AUX Outputs Relay Outputs Wiegand Readers RM Readers - I8s - R8s Special Purpose Inputs...
  • Page 44: Connections

    Chapter 6 - Connections Connections iSTAR Edge G2 supports up to 4 readers, 8 I8 boards, and 8 R8 boards. The readers can be any combination of RM readers and direct connect Wiegand signaling devices. There are two Wiegand connectors and four RM ports. The RM readers can use any combination of Ports 1-4, including all readers on one port.
  • Page 45: Four Rm Readers

    Chapter 6 - Connections Four RM Readers Figure 8 shows four RM readers connected to RM1, RM2, RM3 and RM4. Figure 8:  I8-R8 Combinations iSTAR Edge G2 Controller Installation and Configuration Guide...
  • Page 46: Two Wiegand And Two Rm Readers

    Chapter 6 - Connections Two Wiegand and Two RM Readers Figure 9 Page 46 shows two Wiegand readers and two RM readers. Figure 9:  Two Wiegand readers and two RM readers RM Port Terminators The four RM ports have an RS-485 Terminator switch that is normally on. You will usually leave these switches in the default position.
  • Page 47: Inputs

    Chapter 6 - Connections Inputs There are 8 onboard inputs on the iSTAR Edge G2, shown in Figure 10. Pin 2 of the Input connectors is Ground. Figure 10:  Onboard Inputs The supervision mode is configured in the host. Supervision modes are listed in Table 18 Page Values for resistor configurations are described in terms of NC (Normally Closed) or NO (Normally Open), resistor placement,...
  • Page 48 Chapter 6 - Connections Table 18:  Supervision Mode Mode Comment NO/NC Dual EOL 1K Wire with Parallel/Serial for NO and Serial/Parallel for NC. • Normal = 1K • NO Alert = 0.5K • NC Alert = 2K NOTE: This the default value, and the traditional Software House method of supervision. NO/NC Dual EOL 5K Wire with Parallel/Serial for NO and Serial/Parallel for NC.
  • Page 49: No/Nc Double Eol 1K

    Chapter 6 - Connections Mode Comment NO Double EOL 1K Parallel and Serial Resistors • Normal = 1K Alert = 0.5K NC Double EOL 5K Serial and Parallel Resistors • Normal = 5K Alert = 10K NO Double EOL 5K Parallel and Serial Resistors •...
  • Page 50: No/Nc Double Eol, 10K

    Chapter 6 - Connections ■ Short. ■ Alert (500 ohms) ■ Normal (1K) ■ Alert (2K) ■ Open (>30K) ■ Line Fault (Any unexpected value. This is usually due to incorrect value resistors or faulty resistors). NO/NC Double EOL, 10K Figure 12shows a method similar to the traditional Software House method of supervision.
  • Page 51: Double Eol 1K, 5K, 10K

    Chapter 6 - Connections Double EOL 1K, 5K, 10K Figure 13:  Double EOL 1K, 5K, 10K - NO and NC Single EOL 5K, 10K Figure 14:  Single EOL 5K, 10K - NO and NC iSTAR Edge G2 Controller Installation and Configuration Guide...
  • Page 52: Non-Supervised

    Chapter 6 - Connections Non-Supervised Figure 15:  Non-supervised NO and NC iSTAR Edge G2 Controller Installation and Configuration Guide...
  • Page 53: Aux Outputs

    Chapter 6 - Connections AUX Outputs The AUX outputs can supply 350 mA for motion sensor or PIR-type devices. The voltage is 12 VDC. Figure 16:  AUX Output Wiring Wire the switch contacts of the PIR to one of the iSTAR Edge G2 inputs, using the proper resistor supervision. iSTAR Edge G2 Controller Installation and Configuration Guide...
  • Page 54: Relay Outputs

    Chapter 6 - Connections Relay Outputs iSTAR Edge G2 relays can be used as DRY or WET. There is a jumper for each relay to set the mode. Figure 17:  Relay locations Each Relay has an LED to show whether the relay is being energized or not. Each relay has a 4-pin header to configure whether 12V, 24V or no power is being supplied to the output.
  • Page 55: Wet Relay Wiring

    Chapter 6 - Connections Figure 18:  Dry Relay Wiring Wet Relay Wiring Figure 19 shows WET wiring for a normal NO latch. The iSTAR Edge G2 will supply wither 12 VDC or 24 VDC depending on the input supply. Current is limited to 0.75 A. Figure 19 shows that GND is used for common, not the C pin, and that the jumper is in the WET position.
  • Page 56 Chapter 6 - Connections Figure 20:  Wet Wiring for a MagLock iSTAR Edge G2 Controller Installation and Configuration Guide...
  • Page 57: Wiegand Readers

    Chapter 6 - Connections Wiegand Readers Figure 21 shows direct Wiegand signaling read head connections. Figure 21:  Wiegand Reader Connections iSTAR Edge G2 Controller Installation and Configuration Guide...
  • Page 58: Rm Readers - I8S - R8S

    Chapter 6 - Connections RM Readers - I8s - R8s Normal RM bus wiring is used for RM readers, I/8 boards, and R/8 boards. Figure 22 shows the connectors are oriented so that a connector taken off of RM1 can be used on RM2, RM3 or RM4 without moving the wires. Figure 22:  RM Wiring iSTAR Edge G2 Controller Installation and Configuration Guide...
  • Page 59: Special Purpose Inputs

    Chapter 6 - Connections Special Purpose Inputs Special purpose inputs are described in Table Table 19:  Special Purpose Inputs C•CURE 9000 C•CURE 800/8000 Description Tamper Tamper Activates when the iSTAR Edge cabinet is opened. Power Failure AC power fail input Indicates that the UPS (Un-interruptible Power Supply) or apS, had an AC power failure and is now supplying battery power to the iSTAR Edge.
  • Page 60 Chapter 6 - Connections Figure 24:  Tamper Wiring The tamper switch controls many LEDs, to preserve power and also not blind users with the super bright LED when the door is open. When the door is closed the two power LEDs are the only ones on. The LCD is also off when the door is closed. The tamper input must be enabled and connected to report for compliance with UL requirements.
  • Page 61: Chapter 7 - Using The Istar Configuration Utility

    Chapter 7 - Using the iSTAR Configuration Utility This chapter describes how to use the iSTAR Configuration Utility to discover iSTAR Edge G2 panels. In this chapter: Overview Using the ICU...
  • Page 62: Overview

    Chapter 7 - Using the iSTAR Configuration Utility Overview Use the iSTAR Configuration Utility (ICU) for initial panel discovery on the same subnet. Use the iSTAR Web Page to configure, diagnose, and troubleshoot the iSTAR Edge G2. For more information, see Chapter 8: iSTAR NOTE Web Page.
  • Page 63: Using The Icu

    Chapter 7 - Using the iSTAR Configuration Utility Using the ICU The ICU broadcasts a query across the subnet to controllers, requesting their configuration information. Powered controllers send configuration information back to the ICU, which then displays the information in the ICU window. Initial Controller Discovery The ICU window displays a list of controllers connected to the subnet.
  • Page 64 Chapter 8 - iSTAR Web Page Use the iSTAR Web Page to configure, diagnose, and troubleshoot iSTAR Edge G2 controllers. In this chapter: iSTAR Web Page Overview Configuring Clusters and Controllers Configuring SNMP Upgrading Firmware...
  • Page 65: Chapter 8 - Istar Web Page

    Chapter 8 - iSTAR Web Page iSTAR Web Page Overview Use the iSTAR Web Page for configuring, diagnosing, and troubleshooting iSTAR Edge G2 controllers. You can use the iSTAR Web Page to designate the master controller, define master IP addresses, and define the IP address for the C•CURE host.
  • Page 66: Navigating The Istar Web Page

    Chapter 8 - iSTAR Web Page Diagnostics page icon Device icon iSTAR Controller icon Menu icon Refresh icon Opening and Closing Edit Mode Click the edit icon in the top-right corner of the iSTAR Web Page to open edit mode to edit fields on the iSTAR Web Page. Click the save icon in the top-right corner to save any changes made.
  • Page 67 Chapter 8 - iSTAR Web Page SNMP You can enable SNMP, Security, SNMP Hosts, and configure a Trap Manager in the SNMP tab. You can also include contact information and location in the SNMP tab. See Configuring SNMP Page 71 for more information.
  • Page 68: Configuring Clusters And Controllers

    Chapter 8 - iSTAR Web Page Configuring Clusters and Controllers Use the iSTAR Web Page to define the controller type (master), the controller IP address, the primary connection type, and the C•CURE address. Configuring an iSTAR cluster LAN Configurations Requirements for LAN configurations vary from site to site. The following procedure describes most configurations: 1.
  • Page 69: Configuring A Controller

    Chapter 8 - iSTAR Web Page 3. Click the pencil icon in the top-right of the screen to open the editing mode. For master panels: • Check the Master Controller checkbox to define the panel as a master. • Specify the IP address of the host in the Host Address field. •...
  • Page 70 Chapter 8 - iSTAR Web Page Host Address Enter the host address when configuring either a master or a member panel. Secondary Host Defines a secondary connection to the host (optional). Address MAC Address MAC addresses are unique hardware addresses that identify controllers and other Ethernet devices. They are built into the iSTAR at production time.
  • Page 71: Configuring Snmp

    Chapter 8 - iSTAR Web Page Configuring SNMP You can enable and configure Simple Network Management Protocol (SNMP) communication on the iSTAR Edge G2. 1. Connect and power on all iSTAR Edge G2 controllers. 2. Open the iSTAR Web Page and select Configuration. 3.
  • Page 72: Upgrading Firmware

    Chapter 8 - iSTAR Web Page Upgrading Firmware Use the iSTAR Web Page to upgrade the iSTAR Edge G2 firmware to the latest version. Installing the firmware over an Ethernet connection 1. Copy the iSTAR Edge G2 firmware to any folder accessible by your web browser. 2.
  • Page 73: Chapter 9 - Diagnostics

    Chapter 9 - Diagnostics This chapter describes how to run diagnostic tests on the iSTAR Edge G2. In this chapter: iSTAR Web Page Diagnostics Diagnostic Tests Digital Certificate Signing Troubleshooting...
  • Page 74: Istar Web Page Diagnostics

    Chapter 9 - Diagnostics iSTAR Web Page Diagnostics You can use the Diagnostics page to check status information, download the iSTAR log file, and perform diagnostic tests. iSTAR Web Page Overview Page 65 for information on how to access and navigate the iSTAR Web Page. Diagnostics Page Click on the device icon or the iSTAR controller icon on the left side of the screen to access the fields listed in Table...
  • Page 75 Chapter 9 - Diagnostics Information on devices within the cluster. Cluster iSTAR database contents. See iSTAR Databases Page 75 for more iSTAR Databases information. Information on High-Assurance database contents. High Assurance (FICAM) Level Control General Controlled I/O Communication Server iSTAR Controller Event Manager Time Server Access Control...
  • Page 76 Chapter 9 - Diagnostics • Tracking – Displays anti-passback information. • ACMClearanceDB – Displays all clearances that have been configured. • EventLinkDB – Displays the Link ID, State, Activation Time, Start Time,and Link time for event links. • TimeSpecDB – Displays all time specifications that have been configured. •...
  • Page 77: Diagnostic Tests

    Chapter 9 - Diagnostics Diagnostic Tests iSTAR Edge G2 firmware provides diagnostic information for: • Readers • Cards • Outputs • Inputs • Ethernet port Use the rotary switch SW1 to activate diagnostic tests. Table 24 describes the action of each SW1 switch position. Diagnostic information displays on the iSTAR Edge G2 LCD display.
  • Page 78: Output Diagnostics

    Chapter 9 - Diagnostics • Fast Mode (rotary switch position 1) – In this mode, the most recent card swipe data displays on the LED for approximately 1 second. • Slow Mode (rotary switch position 2) – In this mode, the most recent card swipe data displays for 7 seconds. You can also use the iSTAR Web Page Diagnostic Utility to view reader diagnostic information.
  • Page 79: Ethernet Port Test

    Chapter 9 - Diagnostics Ethernet Port Test The onboard Ethernet tests display diagnostic information about Ethernet connections. To test the Ethernet port, set switch SW1 to 8 and observe the LCD display for test results. If the Ethernet card passes the diagnostic test, the following is displayed on the LCD: Ethernet PC Card * Passed * When the test is complete, set SW1 back to 0 or F to display status messages.
  • Page 80: Digital Certificate Signing Troubleshooting

    Chapter 9 - Diagnostics Digital Certificate Signing Troubleshooting The iSTAR Edge G2 uses TLS 1.3 encryption and controller-based certificates for Panel-Host communications. To take advantage of this more secure method of communication, port 28013 on the Host, and port 28014 on the panel, in addition to the standard ports for Host and iSTAR communication, must be unblocked by firewalls to enable Certificate Signing Requests to be communicated between the panel and the Host after the initial configuration is complete.
  • Page 81 Chapter 9 - Diagnostics Troubleshooting the Host PC Check that certificate files are in the following directory after the iSTAR driver runs: Program Files (x86) > Tyco > CrossFire > Certificates_TLS1.3 Check the Stunnel_55.5 configuration file: 1. Stop the iSTAR driver. 2.
  • Page 82: Appendix 9 - Appendix

    Appendix 9 - Appendix General Wiring Requirements Power Requirement for Readers Port Voltage Compatibility...
  • Page 83: General Wiring Requirements

    Appendix 9 - Appendix General Wiring Requirements Table 26 displays the general wiring requirements for the iSTAR Edge G2 and its components. Table 26:  Equipment Wiring Signal From Shield Max Length RS-485 Comm, iSTAR Edge RM and I/O Modules 4000 ft (1212m) two wire Power iSTAR Edge...
  • Page 84: Power Requirement For Readers

    Appendix 9 - Appendix Power Requirement for Readers Table 27 shows the various power requirements for Software House readers compatible with the iSTAR Edge G2. Table 27:  Software House Reader Power Requirements Reader Model Numbers Current Draw at 12 VDC RM with Multi-Technology Reader RM1-4000, RM2-4000 300 mA max RM with Multi-Technology Reader and LCD...
  • Page 85: Port Voltage Compatibility

    Appendix 9 - Appendix Port Voltage Compatibility Table displays the compatibility ranges of various reader ports with the iSTAR Edge G2 operating on 12 VDC, 24 VDC, or PoE input power. Table 28:  Port Voltage Compatibility 12 VDC Input Power Component/Board Compatibility Range Wiegand Circuit 9.38 - 12 VDC...

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