Motorola BR700 Troubleshooting

Motorola br700: supplementary guide

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Section 4:Troubleshooting

Hardware Solutions

This section details possible solutions to common problems that

might occur in using the router.

If you are unable to locate a solution here, please access our website

www.motorola.com/broadband/networking

You can also reach us 7 days a week, 24 hours a day at

1-877-466-8646.

My computer is experiencing difficulty in connecting to the router.

Check all of your cabling connections that they are tight and

secured. This includes the cables from the wall to your modem,

between the router and modem, and, if available, from the router

to your PC. Ensure that your LEDs are not lit

further information about LED descriptions, see Section 1:

Overview.

Ensure that you are using Ethernet cables and not telephone

cables between the router and modem or router and PC. Ethernet

cables use a wider RJ-45 style plug using 8 wires where

telephone style plugs use the smaller RJ-11 style plug using

4 to 6 wires.

The plug on the left is RJ-45; the plug on the right is RJ-11 – use only

SECTION 4, TROUBLESHOOTING

for the latest information.

Red

RJ-45.

or not at all. For

4-1

Page 1: Hardware Solutions
Check all of your cabling connections that they are tight and secured. This includes the cables from the wall to your modem, between the router and modem, and, if available, from the router to your PC. Ensure that your LEDs are not lit further information about LED descriptions, see Section 1: Overview.
Page 2: Section 4 Troubleshooting
My broadband modem already uses a built-in router. Because the two routers will cancel each other out, turning off the NAT function in the modem will enable access for your router. Refer to your modem’s documentation for further instructions. Software Solutions I would like to test to see if my Internet connection is alive.
Page 3 TROUBLESHOOTING There is a good possibility that the Default Gateway’s IP address is the router’s IP address. You can verify the router’s IP address on the Internet > Basic screen. If you receive a reply (the first word will be Reply…), then your computer is connected to the router.
Page 4 SECTION 4 Once the router is reset to factory default setting, re-verify the Ethernet connectivity and IP address issues. Verify you are using the latest version of IE or Netscape. IE 5.2 and below are not supported. SECTION 4, TROUBLESHOOTING...