Motorola M800 User Manual page 110

The following refer to specific problems:
Problem Solution
Report a stolen phone to the police and to your
My phone was stolen. To
service provider (the company that sends you your
whom should I report
monthly wireless service bill).
this?
See page 104.
I forgot my password.
Be sure to press and hold
I pressed the power key,
until the display appears and you hear an alert.
but nothing happened.
This could take several seconds.
Enter the factory-preset unlock code (1234), or the
The display says: Enter
last four digits of your phone number. If this fails,
Unlock Code. How do I
call your service provider (the company that sends
unlock my phone?
you your monthly wireless service bill).
The application you want is locked. If you do not
My phone asks for an
know the unlock code, see page 105.
unlock code when I try to
open a feature.
The ringer is set to low. Raise the volume using
My phone does not ring.
the VOL UP DOWN keys.
Your call did not reach the wireless system. You
I tried to place a call and
may have dialed the number too soon after turning
heard an alternating
the phone on. Wait until the display says
high/low tone.
before making a call.
Make sure that your antenna is fully extended and
I cannot send/receive
that you have a phone signal (see the "Signal
calls.
Strength indicator" item in the relevant section).
Avoid electrical or radio interference, and
obstructions such as bridges, parking garages, or
tall buildings.
Make sure that your antenna is fully extended and
My phone has poor
is not bent or damaged.
reception and drops calls.
Also, make sure you have a phone signal (see the
"Signal Strength Indicator" in the relevant section).
Stay clear of any obstructions such as bridges,
parking garages, or tall buildings.
While on a call, press the upper volume key. The
I cannot hear the other
display should show the volume increasing.
party on my phone.
Also, make sure that your phone's earpiece is not
blocked.
108 - Troubleshooting
(the power key)
Ready