Troubleshooting - Coby MP550-2G Instruction Manual

If you have a problem with this device, please read the
troubleshooting guide below and check our website
at www.cobyusa.com for Frequently Asked Questions
(FAQs) and firmware updates. If these resources do not
resolve the problem, please contact Technical Support.
Address COBY Electronics Technical Support
56-65 Rust Street
Maspeth, NY 11378
Email techsupport@cobyusa.com
Web www.cobyusa.com
Phone 800-727-3592:
718-416-3197:
The player does not turn on.
Ensure that the player is fully charged. Try charging

the player overnight (8 hours).
Ensure that the Hold/Lock switch is disengaged.

The buttons do not work.
Ensure that the player is fully charged. Try charging

the player overnight (8 hours).
Ensure that the Hold/Lock switch is disengaged.

I cannot transfer files to the player.
Ensure that your computer is running a supported

operating system.
www.cobyusa.com

Troubleshooting

Weekdays 8:00AM–11:00PM EST
Weekends 9:00AM–5:30PM EST
Weekdays 8:00AM–5:30PM EST
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