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There is no sound during playback.
Check the volume level.
Ensure that the headphones are attached securely to the player.
The sound quality of the music is poor.
Try playing the file on your computer. If the sound quality is still poor, try
downloading the file again or re-encoding the file yourself.
Ensure that the bit rate of the file is not too low. The higher the bit rate
of the file, the better it will sound. The minimum recommended bitrate is
128kbps for MP3s and 96kbps for WMAs.
Try lowering the volume of the player.
Ensure that the headphones are attached securely to the player.
The player will not play my music file.
Ensure that the file is in a compatible format (MP3, WMA).
The file may be copy-protected and you no longer have authorization to
play this file. If you feel this is in error, please contact the service from
which you downloaded the file.
The LCD characters are corrupted or something is wrong with the
display.
Ensure that the correct language has been selected.
Try pressing the Reset key on the back of the player with a pin.
The player has malfunctioned.
Try pressing the Reset key on the back of the player with a pin.
Try updating the player's firmware. Please refer to the Firmware Upgrades
section of this manual for detailed instructions.
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